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"Purchased an item that didn't work out of the box. Attempted phoning four times and line went dead in the middle of their recording each time. On the fifth attempt I waited on hold for 20 minutes as their recording repeated "someone will be right with you" every few minutes along with "Your call is very important to us" and "We appreciate you waiting during this very brief delay" and "Every effort is being made to make your wait as short as possible," etc., etc. I wish I'd read the other reviews before ordering from this company."
"Is it possible to give them 0 stars?My mom purhased a Tornado Electric Snow Thrower from them late last fall but got sick and was unable to assemble it. I travelled 6 hours to visit her this weekend and she asked me to assemble it for her, only to find that the equipemnt was improperly manufactured and could not be assembled as the connecting cord from the motor to the control switch was an inch too short and could not be mounted to the handle.It wouldn't have mattered if the item had been open the day after arrival, or 50 years later...it was never properly manufactured to begin with.After 1/2 hour waiting on hold on the phone, I was told that they would do nothing to resolve the issue. So I guess that they deserve their poor reputation after having taken advantage of a sick 73-year old woman."
"Heartland America is terrific...don't understand the bad reviews. I have been purchasing items from this site for years. When one of their items says "Factory serviced to meet original quality standards. May have slight cosmetic blemishes," then that item is refurbished and not new. They sell items for great deals and hard to find items. Really great site and great customer service."
"DO NOT BUY from this company. Warranty is only 30 days on everything. Bought 3300Watt Generator -- Great Price -- 1st time used it blew up. Customer Service said tough luck. Generator built for Heartland America, so you can not contact the manufacturer. BUYER BEWARE-----TERRIBLE COMPANY."
"Ordered 3 items.Two where defective.They sell mostly refurbished items.Don't buy refurbished. Most will have problems.I returned one but you have to pay postage and insurance,which almost half the cost of the item.Probably won't buy from them again after seeing all these negative reviews."
"This company has some interesting products, but they are often defective and returning them is a hassle. I recently purchased an item that worked for only 2 weeks. When I returned it, they wrote me back a letter that I had "violated" their return policy, and that they would consider my item abandoned. If you buy something from Heartland America, don't bother trying to return it. But some of the products are interesting, and as long as they work, can be a good value"
"This company charges a membership fee of $43.98 whether you like it or not. If you didn't get their letter telling you "If you don't respond we will go ahead and charge you the membership" This is what I was told over the phone. After talking to several people and voice messages I got no resolve. They alos have my creadit card #. Everything I have bought in the past (about 3 years ago) I have had to send back. I was through with this company then but now just recently I have been charged $43.98...I would just like these terrible people out of my life. I am really really disappointed in this company and would suggest not to accept their catalog let alone buy anything from them!!!!!!"
"I will never do business with this company again! I have ordered from them several times for the past ten years, and usually have been pleased with the products and the service.I am aware that some of these things are gimmicks; and made in China, and I know what I am buying, But their customer service I have received lately is beyond HORRIBLE. And they are not even an out-sourced company somewhere in the far east!! They are Americans!! My time wasted in trying to correct an order and re-order the product has been just that -- a waste of time.I finally suggested that if I wasn't shown some compensation for the terrible service I received, that I would stop being a customer. They had the nerve to offer a $10 gift certificate to be used with my next mininum order of $25. I said forget it.I will not waste one more moment of my life with the people working for Heartland America. LG"
"These people sell the cheapest junk in the world. Do not go by their photos or descriptions, just try to visualize whatever you're looking at made in the cheapest possible way using the cheapest scrap materials available and you will have some idea of what you will get. Or, take the asking price and divide it by 5 and that's what the item is really worth. They told me free shipping on an item, but charged $2 for what they called "extra shipping fees" and then another $2.99 for what they called "processing fees". Use their catalogs to start your wood stove."
"This outfit is a JOKE. At least their cheap chinese junk is. I ordered the hatchet knife, fallowed the reviews and it was a good price. I revieved it today, this thing is utter carbage. It is made of cheap metal, whether it is stainless steel or not is questionable. The handle is of cheap metal. The blade itself is almost as thin as a piece of paper. This thing would snap in half or bend using it as a knife or hatchet.It is made in china, no suprise there and was not stated on their site. The inside of the knucle rings are very rough, and would cut your fingers up if you even tried using it without gloves. This is terrible. I could have bought a cheap 10 dollar knife from my local flee market and had better quality. Just a per warning, if you want a piece of crap chinese metal, then this is for you. People selling chinese junk in america is a part of the reason we are loosing jobs fast. Not to mention china has no envirmental safty laws, so who knows what chemicals or materials where made to use this. Theres a reason the u.s. has to recall half the stuff we get from china. Not to mention, on their site it will not let you write a customer review so I doubt the reviews for this item where even real."Authentic" HA, yea right. There is no way in hell this would have ever cost $400 bucks. Its a cheap knock off replica. I wish I could say something good about this, but there is nothing good. Is it an authentic the Zachary crachett knife? No. Maybe their other junk is better, but this was a waste of money. And from allot of people ive talked to sending something back is not as easy as it sounds. So im pretty much stuck with this. Live and learn. heartland america, you are not american and need to move over to china where your junk is made. "
"2 times i ordered from heartlessland and 2 times very disatisfied!!!! Havent received my product but already paid my credit card for it! PLUS!!!!>>>> what rebate????? why would I want a 10.00 gift card??? OH YEAH.... to get ripped off again!!! Already went to BBB! Also, would be nice to know if product was on backorder or unavailable i wouldnt have order it!!!"
"THIS COMPANY DOES NOT STAND BEHIND WHAT THEY SELL!! I PURCHASED SHOE STRETCHERS - THE 1ST ONE WORKED OKAY, THE 2ND BROKE INTO 4 PIECES AT THE FIRST TURN OF THE SCREW (BEFORE IT WAS EVEN IN THE SHOE)! IT TOOK 3 EMAILS TO GET A REPLY FROM CUSTOMER SERVICE. THEY SAID "SEND IT BACK & WE'LL REPLACE" BUT TO SEND IT BACK WOULD COST $10.20 - BUT THEY WILL ONLY PAY $1.00 TOWARDS POSTAGE! SO I WOULD END UP PAYING ANOTHER $9.20 TO REPLACE A $9.95 ITEM WITH NO ASSURANCE THAT IT WOULD NOT BE DEFECTIVE UPON ARRIVAL. MY 2ND SHIPMENT CONTAINED A HEATER WITH A BROKEN SWITCH!! I'VE LEARNED MY LESSON - THEY SELL JUNK!! AND, OFFER NO CUSTOMER "SERVICE". DON'T GET STUCK LIKE I DID - AVOID THEM! "
"I ordered 2/2pack Item nr. 36142 100 LED Flashlights. When I installed Batteries none of the lights would work. I did some testing and discovered that on one of the battery contacts, the plastic around the contact was too narrow to allow the positive end of the battery to make contact. I had to slice a piece of plastic off each side of the contact retainer to make them function properly. Also, The packing of the units in the shipping box was terrible with the units placed in a very thin bubble wrap and placed on the very bottom of the box with a large air bubble placed on top. there was very little insulation between the units and the bottom of the box. NOT GOOD!!! It looks clear to me that there was no function testing done at the factory for these flashlights. Several of the plastic holders were severely warped. On some, I had to force the batteries in with a screwdriver. This tension could very well lead to breakage later on. On a positive note, I still have and love the first LED I ordered from Heartland. It is a rubberized, 10 LED that uses 4 D cells and it is my absolute favorite flashlight. I have had this one for probably seven or eight years and it goes everywhere with me."
"We ordered a cuckoo clock and got a $20 gift card with it. So we thought of ordering an air bed online. During checkout, I tried to key in my gift card code and it wouldn't accept and update my total order. So I called the customer care for assistance. The guy had no intentions of actually helping me. he spoke so rudely as if he was in a rush and told me he wd help me only if i order it on the phone. So I started the ordering process on the phone...half way through he asks me to go ahead and order it online...I dont know for wat reason! He was so rude and just hung up on my face....Heartland America...its a total disgrace to have such customer service. I will never shop here again and wdn't recommend it for anyone. I dont want to give even a single star. It doesnt deserve a star!"
"HORRIBLE PRODUCTS AND EVEN WORSE CUSTOMER SERVICE! GARBAGE!Today, October 11, 2010 at approximately 10:35 a.m. MST my husband called to and spoke with a much less than competent employee and then he asked for a supervisor and I spoke with the supervisor "Aimee" employee #169. Not only was Aimee rude, impatient, she also called my husband a liar and I am more than infuriated with this horrendous assumption. She stated something to the effect of "once he found out he couldn't get the return shipping refunded because it is wireless he changed his story." No, he ELABORATED! How DARE she, how DARE she!!!!! Say my husband is a liar! Is this what you consider customer service?!! I am angered more than you could fathom! When I asked for "Aimee's" supervisor she said I would have to write a letter! I hope you have our conversation recorded because she needs to be among the unemployed!Now about the original issue! We had purchased the "wireless" cameras and they produced snowy pictures and lines. So my husband then tried to hard-line the cameras and had the same issues. The cameras and receivers were placed less than 2 feet apart so it was not a distance problem. We then decided that after all options had been exhausted it would be best to return these cameras and ask for assistance regarding something better suited for us by your staff. However, we noticed we would have to pay return shipping and felt it was unfair since the product does not do as stated. This is when the horrid Aimee came into the picture and sealed the deal that we will not buy from Heartland America again. Anyone whom can put such a vile creature in a position of supervisor obviously is out of touch with their customers."
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