2/5

posted Oct-06-2011

"Ordered 3 items.Two where defective.They sell mostly refurbished items.
Don't buy refurbished. Most will have problems.
I returned one but you have to pay postage and insurance,which almost half the cost of the item.
Probably won't buy from them again after seeing all these negative reviews."

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2/5

posted Jul-01-2011

"This company has some interesting products, but they are often defective and returning them is a hassle. I recently purchased an item that worked for only 2 weeks. When I returned it, they wrote me back a letter that I had "violated" their return policy, and that they would consider my item abandoned. If you buy something from Heartland America, don't bother trying to return it. But some of the products are interesting, and as long as they work, can be a good value"

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2/5

posted Jun-24-2011

"Don't ever order from this company on the Internet they will change the prices while in the middle of your order like they are watching you type or something and if you are offered the save you money buy a certain amount they will waive the shipping well I believe they erased my second item on purpose to change to the fullest price as possible and the numbers to the address where erased for some strange reason, some kind of trick to get you to approve the amount they changed it too thinking your still getting all or both items at that time without telling you bout the second item delete, don't know how this happened after reviewing the total amount to be charged on my credit card throughly,,,,,And say "we will be glad to order the second item for you but you need to pay" and no shipping adjustment..THESE PEOPLE ARE PROFESSIONAL HUSTLERS FOR THE COMPANY! Please watch out! call in by phone instead of ordering threw the internet. They don't give a shit if they mess up your order, I believe they do this on purpose to get every extra money they can get big time some how and play dum, plus they like hanging up on you too, numerous calls to them!
"

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1/5

posted May-26-2011

"This company charges a membership fee of $43.98 whether you like it or not. If you didn't get their letter telling you "If you don't respond we will go ahead and charge you the membership" This is what I was told over the phone. After talking to several people and voice messages I got no resolve. They alos have my creadit card #. Everything I have bought in the past (about 3 years ago) I have had to send back. I was through with this company then but now just recently I have been charged $43.98...I would just like these terrible people out of my life. I am really really disappointed in this company and would suggest not to accept their catalog let alone buy anything from them!!!!!!"

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1/5

posted May-25-2011

"I will never do business with this company again! I have ordered from them several times for the past ten years, and usually have been pleased with the products and the service.
I am aware that some of these things are gimmicks; and made in China, and I know what I am buying, But their customer service I have received lately is beyond HORRIBLE. And they are not even an out-sourced company somewhere in the far east!! They are Americans!!
My time wasted in trying to correct an order and re-order the product has been just that -- a waste of time.
I finally suggested that if I wasn't shown some compensation for the terrible service I received, that I would stop being a customer. They had the nerve to offer a $10 gift certificate to be used with my next mininum order of $25. I said forget it.
I will not waste one more moment of my life with the people working for Heartland America. LG"

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1/5

posted Mar-02-2011

"These people sell the cheapest junk in the world. Do not go by their photos or descriptions, just try to visualize whatever you're looking at made in the cheapest possible way using the cheapest scrap materials available and you will have some idea of what you will get. Or, take the asking price and divide it by 5 and that's what the item is really worth. They told me free shipping on an item, but charged $2 for what they called "extra shipping fees" and then another $2.99 for what they called "processing fees". Use their catalogs to start your wood stove."

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1/5

posted Jan-27-2011

"This outfit is a JOKE. At least their cheap chinese junk is. I ordered the hatchet knife, fallowed the reviews and it was a good price. I revieved it today, this thing is utter carbage. It is made of cheap metal, whether it is stainless steel or not is questionable.
The handle is of cheap metal. The blade itself is almost as thin as a piece of paper. This thing would snap in half or bend using it as a knife or hatchet.It is made in china, no suprise there and was not stated on their site.
The inside of the knucle rings are very rough, and would cut your fingers up if you even tried using it without gloves. This is terrible. I could have bought a cheap 10 dollar knife from my local flee market and had better quality.
Just a per warning, if you want a piece of crap chinese metal, then this is for you. People selling chinese junk in america is a part of the reason we are loosing jobs fast. Not to mention china has no envirmental safty laws, so who knows what chemicals or materials where made to use this. Theres a reason the u.s. has to recall half the stuff we get from china.
Not to mention, on their site it will not let you write a customer review so I doubt the reviews for this item where even real."Authentic" HA, yea right. There is no way in hell this would have ever cost $400 bucks. Its a cheap knock off replica. I wish I could say something good about this, but there is nothing good. Is it an authentic the Zachary crachett knife? No.
Maybe their other junk is better, but this was a waste of money. And from allot of people ive talked to sending something back is not as easy as it sounds. So im pretty much stuck with this. Live and learn. heartland america, you are not american and need to move over to china where your junk is made. "

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1/5

posted Dec-27-2010

"2 times i ordered from heartlessland and 2 times very disatisfied!!!! Havent received my product but already paid my credit card for it! PLUS!!!!>>>> what rebate????? why would I want a 10.00 gift card??? OH YEAH.... to get ripped off again!!! Already went to BBB! Also, would be nice to know if product was on backorder or unavailable i wouldnt have order it!!!"

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1/5

posted Dec-26-2010

"THIS COMPANY DOES NOT STAND BEHIND WHAT THEY SELL!! I PURCHASED SHOE STRETCHERS - THE 1ST ONE WORKED OKAY, THE 2ND BROKE INTO 4 PIECES AT THE FIRST TURN OF THE SCREW (BEFORE IT WAS EVEN IN THE SHOE)! IT TOOK 3 EMAILS TO GET A REPLY FROM CUSTOMER SERVICE. THEY SAID "SEND IT BACK & WE'LL REPLACE" BUT TO SEND IT BACK WOULD COST $10.20 - BUT THEY WILL ONLY PAY $1.00 TOWARDS POSTAGE! SO I WOULD END UP PAYING ANOTHER $9.20 TO REPLACE A $9.95 ITEM WITH NO ASSURANCE THAT IT WOULD NOT BE DEFECTIVE UPON ARRIVAL.
MY 2ND SHIPMENT CONTAINED A HEATER WITH A BROKEN SWITCH!!
I'VE LEARNED MY LESSON - THEY SELL JUNK!! AND, OFFER NO CUSTOMER "SERVICE".
DON'T GET STUCK LIKE I DID - AVOID THEM!
"

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2/5

posted Nov-11-2010

"I ordered 2/2pack Item nr. 36142 100 LED Flashlights. When I installed Batteries none of the lights would work. I did some testing and discovered that on one of the battery contacts, the plastic around the contact was too narrow to allow the positive end of the battery to make contact. I had to slice a piece of plastic off each side of the contact retainer to make them function properly. Also, The packing of the units in the shipping box was terrible with the units placed in a very thin bubble wrap and placed on the very bottom of the box with a large air bubble placed on top. there was very little insulation between the units and the bottom of the box. NOT GOOD!!!
It looks clear to me that there was no function testing done at the factory for these flashlights. Several of the plastic holders were severely warped. On some, I had to force the batteries in with a screwdriver. This tension could very well lead to breakage later on.
On a positive note, I still have and love the first LED I ordered from Heartland. It is a rubberized, 10 LED that uses 4 D cells and it is my absolute favorite flashlight. I have had this one for probably seven or eight years and it goes everywhere with me."

This review was modified by kenclark76 on November 11 2010 08:30:14 AM

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