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"This was my first experience ordering from HearthSong. I was so impressed. They have beautiful items. My son circled nearly everything in their catalog. When the order came, we were so pleased, especially with the gingerbread house. We wrapped the other gifts and waited til Christmas Day. When we put batteries in the music jam playmat, and my son started pounding on it, the notes just didn't come out. We tried and tried, but no go. I called customer service and explained our situation. The woman kindly told me she would email me a receipt, which she did promptly. I sent it out, and 10 days or so later received a "partial refund". When I called customer service, they said they would look into it. I received an email shortly after from a woman who flat out told me I misunderstood their return policy and Ishould have read the description online. I was shocked and ended up calling someone. Sure enough, regardless of if the product is defective or not, they expect the customer to pay the return shipping. Very disappointing, as I could have spent thousands of dollars here in the years to come."
"This is the first time I have ordered from Hearthsong and I could not be happier. There customer service is outstanding and the quality of there products is top of the line. I would recommend them highly."