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128 reviews 
posted May-18-2012 “Hi there,
Your order was received on May 5th, weekend. It shipped on Tuesday, May 8th and delivered on May 10th. The reason why it didn’t on ship Monday was that you failed provide a last name on ship to address. Shipment was delayed as we needed to make the correction manually at the label printing station.
2nd Reply,
Hi,
Please check your tracking number again. Your package had left the warehouse on May 8th. Your emailed us on May 9th.
Your previous order was received on July 5 2011 and shipped on July 6 2011.”
posted May-15-2012 “Hi there,
Please contact csr@healthsuperstore.com with your order number and they will help replace the wrong item.”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"The service was great and the order arrived very quickly.Will order again. ","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1560076#comment1560076","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"susielynn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Pretty good overall, did not accurately address shipments which caused a slight delay in delivery.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1559556#comment1559556","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"dwillson01","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"FIne service when ordering. But I have not received the product bec I was not at home.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1557604#comment1557604","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"Righttime66","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"had to email to have it shipped after having paid for the order. ordered on Saturday and the shipment didn\u0027t go out until next Wednesday. if we hadn\u0027t emailed in, the order would have been ignored and no shipment would have gone out. 2 times now that we had to email (after credit card was charged) to have our orders shipped after 3 days of placing the order. <br><br>Reply:<br><br>1.The shipping address was verified and confirmed by Paypal and our payment was already pre-paid through paypal. <br>2. This was not our first order and the shipping address is the same as before. <br>3. Twice the shipping was delayed, not just this order. <br>4. You did not contact us in any way regarding the shipping address whatsoever, not even AFTER we emailed in. <br>5. If we hadn\u0027t emailed in, for 2 times now, what would have happened to the orders? nothing, just endless waiting and wondering what happened to the order and payment.<br><br>Reply:<br><br>1. Shipping LABEL was CREATED on May 8. <br>2. Actual shipment didn\u0027t go out until May 9 Wednesday and received by the carrier USPS.<br><br>As always, online retailers always try to shirk from and deflect the real issues instead of addressing them properly.<br><br>Reply:<br><br>1.Previous order placed July 5, 2011. Payment was pre-paid via paypal also on July 5, 2011. Shipment didn\u0027t go out until at the end of day on July 7, 2011, AFTER THE FACT that we emailed in earlier that same day to inquire about the order. <br>2.Had to email and then called in on July 7 to get it shipped out. <br> <br>All our orders are fairly large, $200 and $170 in 2 separate orders. And yet the customer service level and shipping fulfillment do not reflect as such. People generally think if you are a repeated customer, they will value you more, well, but not here. If you are really serious about addressing the issues and improve your customer service, you would have called us directly after seeing our review here (since you already know who we are and have our contact details) instead of posting irrelevant issues that would resolve nothing but to discourage other shoppers even more.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1552672#comment1552672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"new1buyer","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great store. Excellent variety and prices. Will continue to shop.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1550774#comment1550774","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"Chyna48","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product came quickly and had no problems.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1546348#comment1546348","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"Srenier84","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Ark Neem spray arrived just fine, but we received organic iced oatmeal kid\u0027s clif bars instead of the flea and tick spary that was ordered. I guess somewhere there\u0027s someone who expected cookies and got flea\/tick spray!","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1541950#comment1541950","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"spooku","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I will be purchasing my chlorophyll regularly, quick delivery great price !","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1533896#comment1533896","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"cynthiarushing","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had the lowest price. Shipping was prompt.","link":"http:\/\/www.resellerratings.com\/store\/HealthSuperstore\/comment\/1529704#comment1529704","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HealthSuperstore.jpg","store_name":"HealthSuperstore.com","username":"baxter7","rating":"5"}, "single");){kind=link}
"They had the items I was looking for but the shipping charge was extremely expensive in comparison to the other companies I have ordered from."