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Stores > Harry and David

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Full Rating Profile
  • Harry and David

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2500 South Pacific Highway Medford, Or
    • Contact: service@harryanddavid.com
    • Phone: (541) 864-2362
    • Customer Support: 1-877-322-1200
    • Business Hours: Weekdays 7am – 1am ET Weekends 9am – 1am ET
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

5 Customer Reviews

Rating 2/10

"I ordered my gift baskets 12-5 with the delivery date estimated for 12-23. I made my order over the phone to ensure that my delivery dates would be clearly understood. I was charged an exorbitant fee of 19.90 and expected the delivery to go as planned. "Not So"....the packages were delivered the 18th. A week before Christmas. I was able to get my shipping credited back to my account (this hasn't been verified as yet) They also offered to send a letter of apology to my family about the early deliver. I didn't want them to do that- The damage was already done. Last year they received their gift from me a week after Christmas. I will not order from them in the future. I told them that they should have told me that they couldn't guarantee delivery date- Then I would have had to just hope for the best. But they didn't - they made me feel I could trust them to make the delivery on time.....obviously this isn't possible."

This review was modified by brendadunak on December 18 2014 11:22:52 PM

Rating 2/10

"I placed an order and asked for expedited services, which I was told would be $19.95. That was OK with me, as I wanted my gift to arrive the next day. However, when I received a confirmation in the mail, I saw I was not only charged the $19.95 for "expedited delivery," but there was also a $9.95 charge for "standard delivery."

When I called customer service to find out why I was being charged for standard delivery when I was paying for expedited delivery, I was told that "standard delivery" referred to "shipping and handling." I explained that I was paying for "expedited" shipping at $19.95 and should not be paying double for shipping, but if they charged a handling fee then it should not be the full shipping and handling charge of $9.95.

Of course, the customer service person (who was very nice) couldn't do anything about it. I told her that it was very unfair to charge for shipping twice.

This may be the last time I'll be ordering from Harry and David.

This review was modified by manzolut on April 28 2014 07:52:49 AM

Rating 2/10

"For the second year in a row, my parents have ordered Christmas fruit arrangements from Harry and David for distribution to friends and family...and for the second year in a row, they have failed to deliver the product as advertised and according to the agreed-upon delivery date. This year, my parents' order was 5 days late (although ordered in sufficient time to arrive the week of Christmas, the packages were delivered AFTER Christmas) so they weren't able to distribute the packages as they had planned (AND they sat around for a week waiting for the delivery). When engaging with customer service, the issues were NOT resolved in a timely manner and the company seemed not to be fazed at all at the consistent lack of customer service. More specifically, H&D did not follow-through on the order to ensure its delivery to the end-customer. Rather, once the packages were handed off to the delivery company, H&D considered their job done. We later learned that the shipping company that H&D used had handed the packages off to a third party for delivery to my parents (who were asked to back date delivery in their records). Needless to say that by the time it was delivered, the fruit had become overripe, discolored, and soft. My parents are thoroughly unsatisfied with the service they have received - or NOT received, I should say - and likewise, I am completely disgusted by the lack of regard for customers who (despite the repeated poor service) would still like to believe in Harry & David products.

If you have a choice of vendors, chose someone else. Trust me...

No Avatar

Clayton CA
Rating 4/10

"The 4th order where I've tried to use a discount of $10, a promo offered on my wife's 1st order, but without success. Long list of emails explaining to them my problem without any resolution. A great company but need some work in the customer service satisfaction. Great products, however."

noodle192000's Avatar

Dallas, TX
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"I've ordered from them several times and they're great for gift baskets. They ship their fruit, pears especially, just slightly underripe so they last a long time. Their prices and shipping can be a bit high, though."

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