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"Harbor Freight tolls are not bad for the price but their deliveries are sloooow and it may take two days for customer service to get back to you when you email them."
"This place sells cheap tools and sells them cheap.
It is what it is.
Don't go here expecting to get high quality precision insturments for bargain basement prices. The tools are made in China. If you need a cheap clamp or a cheap hammer, a tarp or tie downs, get them here. If you are starting a cabinet making business, go elsewhere.
The service can, at times, suck, especially on the phone. (Calls are answered in India) and pay rates in the stores are probably pretty low, so a surly employee is not unheard of. On the other hand, the tools are OK for what you pay. I like this store for what it is. Some of the items I have bought here over the years have held up pretty well. Some of them were useless and a waste of money. Returns have been accepted without much hassel and exchanges were handled well. If there is a store near you, give them a try. Mail order is fairly quick and efficient, but their shipping rates often wipe out any savings.
LOOK FOR THE SALES AND BE SURE TO HAVE THE SALE AD WITH YOU WHEN YOU MAKE A PURCHASE. Shop the sales and have the coupons to make the experience worthwhile."
This review was modified by Driver222 on May 03 2012 09:17:27 AM
"WORST SERVICE EVER. Do business with those idiots if you want to lose time, energy and patience. Indian people who pick up the phone are only able to repeat the same sentence about "providing an excellent service". As an example, I am waiting for an email copy of an invoice for 4 days. You always have what you pay for. Don't be fooled by their low prices."
"What a joke this company is. On March 30th I ordered an air pressure blaster and blasting abrasive to use with it. After 10 days I received the abrasive but not the pressure blaster. No invoice, no explanation as to where the pressure blaster was. I had to call customer service to find that it was backordered but was assured it would be there within a week. Two weeks go by, nothing I call customer service and find that it is still back ordered and will not be available for at least 5 weeks. Now I sit here with a whole bunch of abrasive and no sand blaster to use it with. I cancelled the backordered item and will purchase it from a company that knows how to keep items in stock and how to treat customers. Stay away from Harbor Freight mail order."
This review was modified by psipes on April 13 2012 01:42:58 PM
"BEWARE! They do NOT use Fedex, they use 14 day USPS. Made a purchase with a gift card, and 2 bucks from my bank account. Received email confirmation then all of a sudden it failed auth. Was informed 3 days later. If you got to go cheap and crappy tools, go to a store and avoid the shipping mess.
"Harbor Freight Tools uses FedEx Smart Post, FedEx Ground, FedExEconomy, FedEx Next Day Air, FedEx Home Delivery or truck freight line to ship your orders to you. Harbor Freight Tools makes every effort to ship items the next business day if ordered by 4pm PST. If authorization is delayed in order to confirm payment or prevent fraud, Harbor Freight Tools reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time. Delivery times are expected, not guaranteed. Most non-overweight orders will arrive within the following time periods after they leave our warehouses*: Standard Ground: 5 - 14 business days" "
"Beware Shipping Charges! I ordered a tool first thing in the morning and paid $45 for overnight shipping as I needed the tool next day. The next day, I received an email that I would be receiving my tool in two days. WHAT! I called customer service and was told the first day is for "processing". I never heard of that and it was not posted on any of the order pages. I complained up a storm but they would do absolutely NOTHING for me. I had to eat the $45 fee. MISLEADING? Absolutely. I will never deal with this company again. They just lost a customer. Ray H"
"I'm not going to waste more of my time writing all the details of the numerous HORRIBLE experiences I've had both in store and online shopping with Harbor Freight, but I will NEVER, under any circumstances, give them any more business. I thought I had experienced horrible customer service, but Harbor Freight takes the cake...WORST CUSTOMER SERVICE EVER. And, half of their products will break or consistently under perform, I guarantee that."
"I placed an order on 1/1/2012 and used a 25% off coupon of any single item. After 3 days, I got a notice that the item on which I used the discount code was being cancelled and would not be shipped. When I called customer service about using the coupon on one of the items that was NOT cancelled, I was told this could not be done. I asked that the order be cancelled; I was told this could not be done either. I emailed customer service and got no reply, the only reply I got about 4 hours later was an email to tell me the order had been shipped. I suggest if you deal with these THIEVES, you do it in the store only. They obviously have no idea what the words "customer service" mean"
"The manager at the local store refused to honer the discount printed online and taken to be picked up in a local store and on top of that was very rude and not professional. I will never shop with them again."
"I have purchased goods from HF for years and continue to do so. The quality of the goods are generally a step below Northern Tool, but their prices are generally a step below NT. Some tools work just fine while others leave a bit to be desired. However, I find that going to the store, examining the item and making a decision usually yields good results. These tools, etc. are NOT Snap On, Matco, Craftsman quality tools, but if used by the homeowner they usually serve reasonably well. I would not want to be a professional mechanic and use these Chinese made tools. The store I use in sw Ft Worth, TX used to be the biggest disorganized store ever and assistance was almost non existant, but they have cleaned up their act and are now much better organized and they actually have customer assistants that are helpful. I would not order anything on line without first examining it in person."
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posted May-03-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"This place sells cheap tools and sells them cheap. <br><br>It is what it is. <br><br>Don\u0027t go here expecting to get high quality precision insturments for bargain basement prices. The tools are made in China. If you need a cheap clamp or a cheap hammer, a tarp or tie downs, get them here. If you are starting a cabinet making business, go elsewhere.<br><br>The service can, at times, suck, especially on the phone. (Calls are answered in India) and pay rates in the stores are probably pretty low, so a surly employee is not unheard of. On the other hand, the tools are OK for what you pay. I like this store for what it is. Some of the items I have bought here over the years have held up pretty well. Some of them were useless and a waste of money. Returns have been accepted without much hassel and exchanges were handled well. If there is a store near you, give them a try. Mail order is fairly quick and efficient, but their shipping rates often wipe out any savings.<br><br>LOOK FOR THE SALES AND BE SURE TO HAVE THE SALE AD WITH YOU WHEN YOU MAKE A PURCHASE. Shop the sales and have the coupons to make the experience worthwhile.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1508459#comment1508459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"Driver222","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST SERVICE EVER. Do business with those idiots if you want to lose time, energy and patience. Indian people who pick up the phone are only able to repeat the same sentence about \u0022providing an excellent service\u0022. <br>As an example, I am waiting for an email copy of an invoice for 4 days.<br>You always have what you pay for. Don\u0027t be fooled by their low prices.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1465375#comment1465375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"sochart2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a joke this company is. On March 30th I ordered an air pressure blaster and blasting abrasive to use with it. After 10 days I received the abrasive but not the pressure blaster. No invoice, no explanation as to where the pressure blaster was. I had to call customer service to find that it was backordered but was assured it would be there within a week. Two weeks go by, nothing I call customer service and find that it is still back ordered and will not be available for at least 5 weeks. Now I sit here with a whole bunch of abrasive and no sand blaster to use it with. I cancelled the backordered item and will purchase it from a company that knows how to keep items in stock and how to treat customers. Stay away from Harbor Freight mail order.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1451183#comment1451183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"psipes","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BEWARE! They do NOT use Fedex, they use 14 day USPS. Made a purchase with a gift card, and 2 bucks from my bank account. Received email confirmation then all of a sudden it failed auth. Was informed 3 days later. If you got to go cheap and crappy tools, go to a store and avoid the shipping mess.<br><br>\u0022Harbor Freight Tools uses FedEx Smart Post, FedEx Ground, FedExEconomy, FedEx Next Day Air, FedEx Home Delivery or truck freight line to ship your orders to you. Harbor Freight Tools makes every effort to ship items the next business day if ordered by 4pm PST. If authorization is delayed in order to confirm payment or prevent fraud, Harbor Freight Tools reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time. Delivery times are expected, not guaranteed. Most non-overweight orders will arrive within the following time periods after they leave our warehouses*:<br>Standard Ground: 5 - 14 business days\u0022 ","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1389553#comment1389553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"Zylcho","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware Shipping Charges! I ordered a tool first thing in the morning and paid $45 for overnight shipping as I needed the tool next day. The next day, I received an email that I would be receiving my tool in two days. WHAT! I called customer service and was told the first day is for \u0022processing\u0022. I never heard of that and it was not posted on any of the order pages. I complained up a storm but they would do absolutely NOTHING for me. I had to eat the $45 fee. MISLEADING? Absolutely. I will never deal with this company again. They just lost a customer.<br>Ray H","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1352207#comment1352207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"hippele","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m not going to waste more of my time writing all the details of the numerous HORRIBLE experiences I\u0027ve had both in store and online shopping with Harbor Freight, but I will NEVER, under any circumstances, give them any more business. I thought I had experienced horrible customer service, but Harbor Freight takes the cake...WORST CUSTOMER SERVICE EVER. And, half of their products will break or consistently under perform, I guarantee that.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1166837#comment1166837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"rodgers","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on 1\/1\/2012 and used a 25% off coupon of any single item. After 3 days, I got a notice that the item on which I used the discount code was being cancelled and would not be shipped. When I called customer service about using the coupon on one of the items that was NOT cancelled, I was told this could not be done. I asked that the order be cancelled; I was told this could not be done either. I emailed customer service and got no reply, the only reply I got about 4 hours later was an email to tell me the order had been shipped. I suggest if you deal with these THIEVES, you do it in the store only. They obviously have no idea what the words \u0022customer service\u0022 mean","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1105917#comment1105917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"Andrew1960","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The manager at the local store refused to honer the discount printed online and taken to be picked up in a local store and on top of that was very rude and not professional.<br>I will never shop with them again.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/1058099#comment1058099","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"Daisy1010","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased goods from HF for years and continue to do so. The quality of the goods are generally a step below Northern Tool, but their prices are generally a step below NT. Some tools work just fine while others leave a bit to be desired. However, I find that going to the store, examining the item and making a decision usually yields good results. These tools, etc. are NOT Snap On, Matco, Craftsman quality tools, but if used by the homeowner they usually serve reasonably well. I would not want to be a professional mechanic and use these Chinese made tools. The store I use in sw Ft Worth, TX used to be the biggest disorganized store ever and assistance was almost non existant, but they have cleaned up their act and are now much better organized and they actually have customer assistants that are helpful. I would not order anything on line without first examining it in person.","link":"http:\/\/www.resellerratings.com\/store\/Harbor_Freight_Tools\/comment\/953357#comment953357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Harbor_Freight_Tools.jpg","store_name":"Harbor Freight Tools","username":"cessnapilot1","rating":"4"}, "single");){kind=link}
"Harbor Freight tolls are not bad for the price but their deliveries are sloooow and it may take two days for customer service to get back to you when you email them."