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Stores > Harbor Freight Tools

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  • Harbor Freight

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

139 Customer Reviews

Rating 2/10

****Warning**** Harbor Freight Tools are anti-Christian!!

"I received my three-day coupon via e-mail on Sunday, May 1st; which ended that day, --Sunday, May 1st.
Today, Monday, May 2nd and after multiple attempts to reach this store with no answer all day long, someone FINALLY answered.
I just spoke on the phone with "Tod," the manager of the Harbor Freight store: at 3502 LAKEVIEW PARKWAY, ROWLETT, TX, at 972-412-3190: in reference to their three-day coupon discounts that ended on Sunday (the Lord's Day). I stated that I was not allowed to make nonessential purchases on Sundays (the Lord's Day), due to religious reasons. I then asked him if he would still honor my coupon. He firmly stated, "No I will NOT."

I think I will stop shopping there if they continue this anti-Christian attitude. I think will start shopping elsewhere from now on.


This review was modified by clars on May 02 2016 10:24:22 PM

Rating 2/10

Absolutely the Worst in the Market

"I purchased a 450 lb tool box from Harbor Freight Tools. They had no problem taking my money. Three weeks went by with no toolbox. Finally the delivery truck company, Central Coast Trucking called to schedule an appointment for delivery. Don't get me started on these idiots. I sat around an entire day waiting for this tool box. They said they would be here from 11 to 1. They never showed up. Again, I called the next asking why my delivery did not show up.They said it was not in area yet. What.... why did you call me two days in advance for a delivery date. Anyway, they scheduled another two days out. I agreed to wait another day. Again, no show. I wished I would have read some reviews before I made the purchase. What a HUGE mistake."

This review was modified by menicksmom on April 15 2016 01:57:53 PM

Rating 2/10

"terrible place of business"

Rating 2/10

"power tools are junk don't wast your money I have the 67845 impact driver lasted exactly 1 month over warranty I notified them they have been sending me a self address postage paid sticker for 3 month now nothing but BS IM done with this cheap "tool shop""

Rating 2/10

"I bought a garden cart for my lawn tractor to haul items in and out of my large yard at Harbor Freight. I bought the cart in October of 2014. We had snow almost immediately after I bought this item, so there was no time to put it together. Here in Ohio, we had about 2 feet of snow on the ground since October. It was a very hard winter for us all.

I opened the box in early April 2015 when the weather warmed to at least 50 degrees. I was so excited to put together my cart. I loved Harbor Freight Tools. It was one of my favorite places to go with my neighbor. I opened the box and started assembling it, I was more than halfway done when I noticed there was not a second side panel.

I emailed Harbor Freight in early April, but never received an answer. So I called and spoke to a young man named Richard. I told him my story, he spoke to his supervisor. His supervisor said ok, we will replace it. We will send you a return label and you can send it back by Fed Ex., it will all be paid for. I thought WOW, this company does treat it’s customers like family. I was impressed.

I waited, and waited, no label came. I called Harbor Freight again and spoke to a nice lady named, Eunice. I told her my story again. Her supervisor said, we will replace it, but you have to pay the shipping and handling. I told her, I cannot do that. It weighs a ton. I said how much does it weigh? She said 87 lbs. I said that is not fair!!!! This was your company’s error. I told her, I know it is not her personally but this is not what was agreed to in the previous phone call. She said you are still responsible, and said she would check with her manager again. He said, she will have to pay.

Well I told her this is NOT treating the customers like family and I will be telling everyone what happened. So this is my vow. I will NEVER shop at Harbor Freight again!!!!!

This review was modified by Cbear_85710 on April 27 2015 11:03:08 AM

Rating 2/10

"what a garbage company,minimum wage employees run by a sweat shop supervisor to return nothing said it shipped last week when fedex told me they are waiting for it but HF won't cancel or refund money.the cust svc people can't even understand their english as a third language they are garbage and i will help to let people know and never buy anything from them.just refuse shipment but make sure there is no charge."

Rating 10/10

"I have bought tools from these guys since they were barely in diapers. The quality is as you would expect for the price, buuuuuutttttttttttttt, I have never had any real complaints and the tools have worked well.
Recently I purchased a 12" compound miter saw from their store in Tigard Oregon. After getting it home and out of the box I found that the switch safety latch was broken and one of the rubber feet on the base was missing. I called the store the next morning and told them of the issues. They were happy to exchange the saw for a new one. The folks there unboxed the new one and we checked it over before I loaded it in the car. Great service. If you expect a $700 saw for $135 with a coupon, NOT GONNA HAPPEN, but for the $$$$$ its a great buy. For my bathroom remodel it will be sweeeeeeet. Harbor freight will get my business again, THANKS TROOPS

This review was modified by SnowyRivers on April 04 2015 04:09:50 PM

Rating 4/10

"bought a 10" compound miter saw in nov. 2013. Plastic handle to adjust angle broke. Have the manual for the part but called those wonderful people at customer service and was told that part doesn't exist. Many many e-mails then phone calls to company resulted in me buying a decent saw but can't fix it. Mike mich e-mailed me to tell me to use this one for parts & buy another. SURE %&*HOLE. Got my money once not anymore. Guy at Lowes told me they tools are another brand that they refurbish &sell as new. I'm with everyone else & buying elsewhere. Hope HF goes down the toilet."

This review was modified by kenrshaffer on April 03 2015 11:46:36 AM

Rating 2/10

"I ordered 2 sets of hollow shaft nut drivers a Metric set and an SAE set. About a week later I received the SAE set but they were solid shafts. I contacted customer service but was not satisfied with the response of just refunding my money. When I place an order for a specific tool I do not need my time wasted I will not shop with Harbor Freight again because of their poor customer service."

Rating 2/10

"Forget about the minions.. the manager has no people skills and is as ignorant as they get!! Never seen such shit customer service!! seriously I've had better customer service from ebay!!! that should tell you all you need to hear...."

Rating 2/10

"I have shopped at HF tools at least 75 times including online and in store. Many of the items work as expected but the problem is when it item is broken the first time you try to use it or it arrives broken. They have the worst customer service, they rarely will respond or make good on their problem or mistake. Unbelieveable how their hasnt been a class-action lawsuit against them. They already have the rep for very low cost and even lesser quality which is ok for a hunk of steel shaped and painted into a cheap tool but can they afford to have even worse customer service? In the US we do value customer service and HF will slowly go away for this reason. I hope the exec's in charge put a few more $ in cust service to remain in business."

This review was modified by Travel0926 on October 03 2014 11:21:48 AM

Rating 2/10

"The 2500 pound electric wench with remote control is a piece of junk. I tried to use it for the second time about 4 months after I bought it and it failed. To top it off Harbor Freight would not replace it. I got about 10 min worth of use out the wench
Very poor service and an equally poor attitude toward a good customer.

This review was modified by Bill1865 on September 22 2014 12:27:16 PM

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Rating 2/10

"Fist off, their shipping is slower than hell. Placed an order last week for 9 items for a total of 120.00.
Received shipment yesterday, box contained 2 items, one was a 13 PC socket set, that only had 12 sockets.
After calling customer service, come to find out, only one box was supposed to ship. So where are my other 7 items? They don't know.
I told them to cancel order, refund my card, and I will never buy from them again.

Rating 2/10

"I am so pissed. My family have been long time customers of yours. I bought a $25 gas can that has broken twice on me. First the seal tore, then the nozzle base craked and gas poured all over my motorcycle. It broke at 60 days and am now just getting around to dealing with it. The manager said past 90 days nothing can do about it. Honestly that's fine because the product is garbage anyway. I will go online and purchase a replacement nozzle from another company. What pisses my off is the time and gas wasted driving to your store 3 times for a can. Me and my family will no longer do business with your company. Im sure that doesn't bother you any, but in todays world of social media, Im going to make sure to post this on every review site possible. Maybe I keep potential new customers away from making the same mistake. For me, If your going to make a product that lasts less than 90 days, people shouldn't waste their hard earned money. Instead pay a little more and get something that lasts."

This review was modified by newroyalty on July 29 2014 06:24:53 PM

Rating 2/10

"I bought a pressure washer 2200 psi in 07/04/2014, when I received the order they sent me a 2000 psi I called back and explain everything and told them to send me the right one, so they sent to my email a return label for fed Ex. I sent it back, for an exchange but, they deliver it again and guest what? They sent me again the 2000 psi. So again I have to call and the customer service being rude, mean, with attitude, disrespectful, yelling at me treating me like, it was my fault and giving me a hard time, I had to talk with the manager the name is Jess. He apologize sent me again the return label. I spent money again in gas to return it on fed Ex they told the information was no on the system so I called again talk about 30 min with the representative, angry, disrespecful I told her again let me talk again the the supervisor, he sent another label and fed ex told is not on the system call again after 50 min waiting I decide to call back and return to the store, and call again to complain to the headqurters and that was even worst, very bad service and yelling at me. After all I will never buy here, AND DO NOT RECOMEND HARBOR TO ANYBODY"

This review was modified by johnnie224 on July 17 2014 06:56:17 PM

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