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"Horrible Customer Service. I ordered something for my blackberry and could not get it to work. I emailed then for help since you have to pay to call for help. I never heard back even though they state within 24 hrs they will respond. I then proceeded to ask for a refund and again, never heard back. I would never order from them again and would not recommend them AT ALL!!!"
"Buyer Beware. They are a great shop unless you run into a problem.
I bought four applications. Two of them were upgrades from apps I used years ago on an old PPC. The two that didn't work didn't have trials, but I had faith in Handango's service. I was wrong. I have not had any response from them since I sent a help request hours after my purchase. I have received no communication from them at all, and their site shows no way to contact them except through snail mail, or their online support form."
"I bought the Funk and Wagnalls humanities encyclopedia for Palm. The .prc never installs in any of my Palm devices. Technical support, from Handango (and Mobifusion) is laughable -- I don't think they are even trying. I will never buy from Handango again."
"I purchased two copies of MSDict; one for my Blackberry & one for my spouse's Blackberry. The software downloaded, installed, and was unlocked without difficulty. However, two days later, when I went to backup both Blackberries, the backup hung at RMS Database, and I had to perform a hard reset on both devices to unfreeze them. Prior to installing MSDict, backup had worked fine. So, I uninstalled MSDict, and I was able to backup both devices with no problem. I then re-installed MSDict, and both Blackberries hung again at RMS Database during backup. Once again, I had to perform a hard reset on both devices. At this point, it was obvious that MSDict was the culprit of our woes. So, I permanently uninstalled the software from both devices, as well as from my computer. I then requested a refund for both orders, which came out to a total of $59.98. I didn't receive a response from Handango until 9 days after my initial correspondence, and rather than issue me a refund, they informed me that they had contacted the developer, and that the developer would contact me directly. I responded back that I was not interested in dealing with the developer, as there was no way I was putting MSDict back on our devices, as there's an obvious issue with the software. So, once again, I instructed Handango to credit my credit card $59.98. That was four days ago, and I just received an email that simply showed the status of both Return Requests as "Solved". No response from them, no elaboration... The Return Requests most certainly aren't "Solved", as Handango has NOT credited my credit card. I will be contacting the Better Business Bureau on Monday, and I will also be contacting my bank to reverse both charges. Stay far, far away from this company, as they are disreputable, but they're in for a rude awakening if they think they're going to cheat me out of $60!"
This review was modified by nursekc on July 18 2009 02:43:49 AM
"I ordered "MyCast Weather" from Handango in May 2009. The application downloaded OK but the unlock code didn't work. I contacted Handango via customer support email. It was 10 days until I even got any acknowledgement of receipt of my request for assistance. Meanwhile, I contacted Garmin, the originator of the program. Garmin immediately provided the correct unlock code which permitted me to use the program. Garmin also told me that for quite some time they had been in contact with Handango to get them to issue the proper unlock codes, but they had not complied, and that they were still trying to get them to comply. (Handango provided a 5-digit unlock code where a 12-digit unlock code was required). I just recently ordered a BAKup program for Blackberry from Handango. Again this unlock code doesn't work and I've been waiting three days for any type response from them. That will be my last order to Handango - - based on poor customer service and inablility to work with the originator of a program to comply with their requirements to issue appropriate unlock codes. I will update this writing if/when I ever hear from Handango. UPDATE: 10 days and no response from Handango. The internet indicated phone numbers for Handango have been disconnected, including their fax number."
This review was modified by rpfanstiel on July 17 2009 08:14:38 AM
"I purchased Mobile Satellite Radio by MobileLink. I tried the app. on two different windows 6.1 phones but it did not work. On January 20 I requested a refund. Since then the customer care representative Raj Kumar keep sending me the same e-mail stating that he will contacts the developer without intention to proceed with the refund. In the past I purchased several applications from this site but never had problems and never requested a refund. Since January 29 I don't have any response from them . I would not recommend this site. "
"Handango's automated customer trouble ticket system helps track and resolve order and product problems. Still prefer ability to talk to someone, but follow up from Handango was timely and when product problem was not corrected refund was provided."
This review was modified by raagroup on October 04 2009 02:35:58 PM
"Please do not shop at this site, they are terrible with customer support and steal from their developers. I am not a developer for Handango.com but I wanted to share how they treat them.
Summary: Handango, probably the largest online mobile software store, has abruptly closed John Cody's account for no stated reason, thus making it impossible to honor a raffle prize that he won from them last year.
Please check out http://www.omnisoft.com/articles/handango/default.asp or http://msmobiles.com/news.php/5692.html."
"Some monthes ago I choose Parthnership Program on Handango. I sold my program here and handango said that they will send me my payment, nearly 500 dollars USA. They send me report that they will send me my payment in two-three days. Five days passed but my payment hadn't come... I sent them letter to ask what happens with my payment? They didn't answer me, I wrote one letter more... They ansewered that they will solve my problem in nearest days. But also five days passed but payment hadn't come and they didn't answer my letters. So I decided to ask your help here and could you help me? What should I do in this situation? Should I contact the laywer?"
"I used to use this company quite a bit. I never had problems getting my software until last week. I paid for my application, and then you have two options to get your software. You can have SMS to your phone, OR you can download it to your PC. Well, I am with Sprint, and the SMS never works from a 3rd part company. But, the PC option used to always work and that's how I get my software. Well, my last program that I bought errored out, "File Not Available". I tried it at least 30 times, with the same result. I tried their email form for support, and like the other guy above, I never got a response. It has been about a week now, and they don't seem to interested to help me. The only thing I got was an automated email saying, check out or forums??? That is shady business folks, they take your money, and you get nothing in return! That is STEALING in my book. I filled out a refund form, but seriously doubt that that will do nothing. The only thing that concerns me is, they have my credit card info.
July 7th Update: It has now been 3 weeks since I contacted their support numerous times. I even filled out a refund request. AS USUAL, I have not heard from anyone. I paid for a program, and received NOTHING. These people are pathetic, and I will NO LONGER use them.
They do not have any customer support! I would stay away from this company, they will rip you off as they did me.
Michael Vaughan"
This review was modified by mvaughan737 on July 07 2010 09:09:43 AM
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posted Jan-19-2009 
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![Share](javascript:share_rating({"review_body":"Buyer Beware. They are a great shop unless you run into a problem.<br><br>I bought four applications. Two of them were upgrades from apps I used years ago on an old PPC. The two that didn\u0027t work didn\u0027t have trials, but I had faith in Handango\u0027s service. I was wrong. I have not had any response from them since I sent a help request hours after my purchase. I have received no communication from them at all, and their site shows no way to contact them except through snail mail, or their online support form.","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/480035#comment480035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"Pha3drus","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought the Funk and Wagnalls humanities encyclopedia for Palm. The .prc never installs in any of my Palm devices. Technical support, from Handango (and Mobifusion) is laughable -- I don\u0027t think they are even trying. I will never buy from Handango again.","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/436213#comment436213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"sgtpwn60","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased two copies of MSDict; one for my Blackberry & one for my spouse\u0027s Blackberry. The software downloaded, installed, and was unlocked without difficulty. However, two days later, when I went to backup both Blackberries, the backup hung at RMS Database, and I had to perform a hard reset on both devices to unfreeze them. Prior to installing MSDict, backup had worked fine. So, I uninstalled MSDict, and I was able to backup both devices with no problem. I then re-installed MSDict, and both Blackberries hung again at RMS Database during backup. Once again, I had to perform a hard reset on both devices. At this point, it was obvious that MSDict was the culprit of our woes. So, I permanently uninstalled the software from both devices, as well as from my computer. I then requested a refund for both orders, which came out to a total of $59.98. I didn\u0027t receive a response from Handango until 9 days after my initial correspondence, and rather than issue me a refund, they informed me that they had contacted the developer, and that the developer would contact me directly. I responded back that I was not interested in dealing with the developer, as there was no way I was putting MSDict back on our devices, as there\u0027s an obvious issue with the software. So, once again, I instructed Handango to credit my credit card $59.98. That was four days ago, and I just received an email that simply showed the status of both Return Requests as \u0022Solved\u0022. No response from them, no elaboration... The Return Requests most certainly aren\u0027t \u0022Solved\u0022, as Handango has NOT credited my credit card. I will be contacting the Better Business Bureau on Monday, and I will also be contacting my bank to reverse both charges. Stay far, far away from this company, as they are disreputable, but they\u0027re in for a rude awakening if they think they\u0027re going to cheat me out of $60!","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/482153#comment482153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"nursekc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered \u0022MyCast Weather\u0022 from Handango in May 2009. The application downloaded OK but the unlock code didn\u0027t work. I contacted Handango via customer support email. It was 10 days until I even got any acknowledgement of receipt of my request for assistance. Meanwhile, I contacted Garmin, the originator of the program. Garmin immediately provided the correct unlock code which permitted me to use the program. Garmin also told me that for quite some time they had been in contact with Handango to get them to issue the proper unlock codes, but they had not complied, and that they were still trying to get them to comply. (Handango provided a 5-digit unlock code where a 12-digit unlock code was required). I just recently ordered a BAKup program for Blackberry from Handango. Again this unlock code doesn\u0027t work and I\u0027ve been waiting three days for any type response from them. That will be my last order to Handango - - based on poor customer service and inablility to work with the originator of a program to comply with their requirements to issue appropriate unlock codes. I will update this writing if\/when I ever hear from Handango. UPDATE: 10 days and no response from Handango. The internet indicated phone numbers for Handango have been disconnected, including their fax number.","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/480317#comment480317","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"rpfanstiel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased Mobile Satellite Radio by MobileLink. I tried the app. on two different windows 6.1 phones but it did not work. On January 20 I requested a refund. Since then the customer care representative Raj Kumar keep sending me the same e-mail stating that he will contacts the developer without intention to proceed with the refund. In the past I purchased several applications from this site but never had problems and never requested a refund. Since January 29 I don\u0027t have any response from them . I would not recommend this site. ","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/538078#comment538078","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"gotinib","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Handango\u0027s automated customer trouble ticket system helps track and resolve order and product problems. Still prefer ability to talk to someone, but follow up from Handango was timely and when product problem was not corrected refund was provided.","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/500400#comment500400","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"raagroup","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Please do not shop at this site, they are terrible with customer support and steal from their developers. I am not a developer for Handango.com but I wanted to share how they treat them. <br><br>Summary: Handango, probably the largest online mobile software store, has abruptly closed John Cody\u0027s account for no stated reason, thus making it impossible to honor a raffle prize that he won from them last year.<br><br>Please check out http:\/\/www.omnisoft.com\/articles\/handango\/default.asp or http:\/\/msmobiles.com\/news.php\/5692.html.","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/281545#comment281545","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"jimshank","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Some monthes ago I choose Parthnership Program on Handango. I sold my program here and handango said that they will send me my payment, nearly 500 dollars USA. They send me report that they will send me my payment in two-three days. Five days passed but my payment hadn\u0027t come... I sent them letter to ask what happens with my payment? They didn\u0027t answer me, I wrote one letter more... They ansewered that they will solve my problem in nearest days. But also five days passed but payment hadn\u0027t come and they didn\u0027t answer my letters. So I decided to ask your help here and could you help me? What should I do in this situation? Should I contact the laywer?","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/203108#comment203108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"bogdashkin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used to use this company quite a bit. I never had problems getting my software until last week. I paid for my application, and then you have two options to get your software. You can have SMS to your phone, OR you can download it to your PC. Well, I am with Sprint, and the SMS never works from a 3rd part company. But, the PC option used to always work and that\u0027s how I get my software. Well, my last program that I bought errored out, \u0022File Not Available\u0022. I tried it at least 30 times, with the same result. I tried their email form for support, and like the other guy above, I never got a response. It has been about a week now, and they don\u0027t seem to interested to help me. The only thing I got was an automated email saying, check out or forums??? That is shady business folks, they take your money, and you get nothing in return! That is STEALING in my book. I filled out a refund form, but seriously doubt that that will do nothing. The only thing that concerns me is, they have my credit card info.<br><br>July 7th Update: It has now been 3 weeks since I contacted their support numerous times. I even filled out a refund request. AS USUAL, I have not heard from anyone. I paid for a program, and received NOTHING. These people are pathetic, and I will NO LONGER use them.<br><br>They do not have any customer support! I would stay away from this company, they will rip you off as they did me.<br><br>Michael Vaughan","link":"http:\/\/www.resellerratings.com\/store\/Handango\/comment\/579688#comment579688","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Handango.jpg","store_name":"Handango","username":"mvaughan737","rating":"1"}, "single");){kind=link}
"Horrible Customer Service. I ordered something for my blackberry and could not get it to work. I emailed then for help since you have to pay to call for help. I never heard back even though they state within 24 hrs they will respond. I then proceeded to ask for a refund and again, never heard back. I would never order from them again and would not recommend them AT ALL!!!"