1/5

posted Jun-09-2013

"They fooling customers. I bought one iphone defender, they sent totally different and cheaper one instead. Do not trust them. They are not reliable!"

This review was modified by EminKarimov on June 09 2013 03:08:01 AM

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1/5

posted Apr-25-2013

"Order description: Micro HDMI (Type D) to HDMI (Type A) Cable For Dell Latitude 10 - 6 Feet

Does not fit a a Dell Latitude 10. Very disapointed."

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1/5

posted Apr-23-2013

"Placed an order on 04/08/13 and today is 04/23/13 and still has not received my order; however, it was already charged to my credit card. Hand held item company is still researching where they sent my order to. I don't understand. I order some items for my new cell (accessories) and the company cannot trace my order. The conmpany will give me my money back less shipping charges; although I NEVER received my order. I don't understand how a company stays in business if they don't CARE about customer satisfaction. Will change my review once I either receive my order or receive ALL my money back....."

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4/5

posted Apr-22-2013

"Have had speedy service on past orders, good quality on iPod/ iPad accessories. Big money saver on screen protectors, rubberized cases, and skins. Have only had one experience where they shipped the wrong item and I had to go through a couple of hoops to get it made right, but that's not too bad."

This review was modified by bonnieonpaper on April 23 2013 05:38:32 PM

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1/5

posted Mar-14-2013

"I had ordered a great deal from these guys in the past, but the last order I made with them was the last I'll ever make. They lied about the shipper losing it, and wouldn't refund my money. I was only offered a credit with them. Tracking shows that it never shipped, and I had to take an item in a color I didn't want as a result of their unprofessional conduct. You might save a couple of bucks going to them on the front end, but eventually you will pay on the backend. I wouldn't buy from them again, and neither should you."

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5/5

posted Feb-21-2013

"I ordered a few times from this company and I'm very happy with the service, products, and prices. Highly recommended!!!! I will order again in the near future. Plus the have selected items with FREE SHIPPING that makes the purchase more attractive. "

This review was modified by TheHawks on February 21 2013 07:23:58 AM

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1/5

posted Feb-05-2013

"One of the worst experiences for shopping I have ever had!!!! I paid for rush shipping and was told that my items would arrive by Christmas. Not only did they not arrive until the 28th, the items where wrong. After several times trying to rectify the situation via email I decided to consider my $50+ dollars a complete loss!!! I will never order from them or any other Amazon.com linked seller. If I could give no stars I would."

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1/5

posted Feb-02-2013

"I ordered lots from this company and ended up very very frustrated. I called their company for missing coverbot clamp shell and said it's pre-ordered and will be leaving their office on Jan 25th. Buit it is already February and the girl actually said in the beginning that it was available and then said oh, it should be pre-ordered. They already charged me and on top of this, they charged me for an iphone 5 case that never came. All they told me for the 3x I have been calling them is to send an email and the picture of the product I received and so I did. But I have not heard from them since January and now it's already February. It is very frustrating to call their customer service cuz it seems like they are not as organized. Avoid this company! And on top of this, I received my other items in an open package... with 2 stuffs missing. I also wonder if they will ever do something about this since I've paid everything already."

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2/5

posted Jan-30-2013

"I ordered a case with bluetooth keyboard for my ipad 4. Case was as advertised. It was wonderful. Unfortunately, the keyboard would not charge. I put in a request for an exchange over a week ago and have yet to receive a reply. With customer service like this I would reconsider ordering from HandHeldItems.com. Poor service!"

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1/5

posted Jan-30-2013

"Avoid. This company is a joke. Ordered two soft gell cell phone covers. Sent me a so-called tracking number stating my order shipped the same day, but when I had not received after 10 days I checked tracking number. It apparently never left the warehouse (didn't show on USPS). That same same day they emailed me claiming they were out of an item and to select another. I did at first since it was a gift for my daughter, but after thinking about it for an hour, told them to just cancel my order and refund my money. They responded they had already shipped it and sent me another bogus tracking number and said when I received my order I can just send back and get a credit, no cash refund. That's assuming I ever get this order. You will get the run around from this second-rate operation. Avoid. Avoid. Avoid like the plague."

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4/5

posted Jan-28-2013

"I ordered the wrong product and when I called customer service to ask about it, they pointed the problem right away and even sent me a link to the correct item; they are very efficient and everything was just as advertised and shipped in the time stated as well."

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1/5

posted Jan-18-2013

"Not even the great price on this product can make up for the absolutely horrible experience I've had dealing with terrible company - handhelditems.com! I received an automated email from them today asking me to review this product, however, I'm unable to do so as it has not arrived yet. And to make matters worse, handhelditems.com does not even care. This product may be great, but I doubt that I will ever know, as it will probably never materialize. If you are thinking of buying this or any other product listed on their website, I would recommend buying it elsewhere, even if at a higher price, because you just might get it! With this company...probably not. Check out the reviews on yelp for parent company Igg Factory dba handhelditems.com for a better idea of their business practices."

This review was modified by patriciac on January 19 2013 05:37:06 AM

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2/5

posted Jan-11-2013

"Please do not order from HandHeldItems. They take a long time to send product out, their customer service is horrible. Never did they apologize for the fact that my product didn't get to me or try to help me find it, they just told me to call the post office. They don't have good communication to explain that item shipping would be delayed for holidays or shipping brand, etc. "

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1/5

posted Jan-08-2013

"I ordered a cell phone cover and other items to go with it on December 18 2012 today is jan 8th have not received the order I called and ask them what happened they said there was a problem with shipping and then proceeded to tell me what i ordered was out of stock, so I told them that was unsatisfactory that I wanted a discount on another phone cover which was not what I wanted!! They said they can't do that . This place has TERRiBLE customer service do not order!"

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1/5

posted Jan-04-2013

"I ordered a case for my daughters phone from this place and I still have not received it. I have contacted this place several times and the customer service continues to tell me the same thing, they cant help me! The worst place ever and I should have looked on facebook before buying to read all the awful reviews this place got. I have learned my lesson and have filed a complaint to the BBB. I dont see how a company can sell you things and then be awfully rude to you when you want to know where your items are 3 weeks later!! No help and no resolve still."

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