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HandHelditemsCoupons
  • HandHelditems
    • Address: 1211 John Reed Court City Of Industry
    • Contact: Contact us via our website
    • Phone: 1800-944-4322
    • Customer Support: 1800-944-4322
    • Business Hours: 9am to 5pm (PST)Monday - Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.75/10 6.75/10
    Chance of future purchase: Rating 4.00/10 4.00/10
    Shipping & packaging: Rating 4.25/10 4.25/10
    Customer service: Rating 1.43/10 1.43/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

840 Customer Reviews

Rating 2/10
1/5
modified review posted

"Very unprofessional customer service. I paid for expedited shipping on 3 cell phone cases. On the last day of the 2-3 days hanhelditems.com calls me to say "the shipment was lost, but we are re sending the shipment for free"....
um, no its not "free" when I already paid extra for expedited shipping. The rude person I was speaking to then said we will cancel the order.
I should have never went through this company. should have checked the other reviews online and stayed with cellularoutfitters.com
"



Rating 10/10
5/5
modified review posted

"Ordered and received within a week. Phone cases were what I expected. They had a case for my zmax. I couldn't find a decent one anywhere else. I'll order again. "


Rating 10/10
5/5
modified review posted

"I received my items from Handhelditems yesterday; this is not the first time I have ordered from this vendor. I have been ordering my cellphone cases from them since 2011, and I must say, not one time have I ever been disappointed. I have also ordered Kindle covers and my iPAD covers from this vendor, all of which I must state fit PERFECTLY. I think I own about 50 cellphone cases, 3 iPAD cases and 2 Kindle cases, because I like to coordinate my cases with my outfits. In spite of the negative reviews listed, I will continue to order from Handhelditems , as I have NEVER had a problem with anything that I have ordered. I ordered my case on 2/18 and it arrived with basic shipping ($2.85) the following Thursday (6 business days, as stated), and even sent me a free gift for ordering so much from them. Keep up the good work, HHI!!!"

modified review This review was modified by cjc195877 on February 27 2015 03:38:22 AM

Rating 2/10
1/5
modified review posted

"I ordered 2 items with this retailer and two weeks passed without receiving any of the items. When we called in, we got a sleepy lazy rep telling us the items had not been shipped and they didn't why. Yet, they charged our credit card the full amount. It took lots of energy and pain to get the charge reversed. Save yourself some headache: DO NOT order anything from this merchant. It's an untrustworthy, unreliable, marginally criminal operation!"


Rating 10/10
5/5
modified review posted

"I ordered an ipod 5 case, and it came in the mail within a week. I would definitely recommend this store to others!!"


Rating 2/10
1/5
modified review posted

"SCAM! Handheld items runs a scam. They send defective products and then refuse to issue a return or exchange unless you post positive feedback. Then shoppers think they have good reviews. Beware! Do not order from here. "

modified review This review was modified by geneva52 on December 22 2014 12:28:50 PM

Rating 4/10
2/5
modified review posted

"Did not receive my full order and still waiting for a response as to why or if they plan on sending a refund, Not happy with my experience with HandHelditems. "


Rating 10/10
5/5
modified review posted

"Was very pleased with the service I got ordered two cases on Monday and received exactly what I ordered on the Friday of the same week. Love the cases and would order again "


Rating 2/10
1/5
modified review posted

"I almost never take time to write merchant reviews but I'm doing so here because of my bad experience with HandHelditems. I ordered 2 iPhone belt clips from them on Nov 3 & paid $6 extra for 2-day shipping because I had just broken mine & needed a replacement. The items arrived 11 days later, and according to tracking were not shipped until 8 days after my order. When the items hadn't arrived after 9 days I called & got a voice mail & left a message which was not returned. Called again and actually reached someone when the items finally did arrive. I asked for a refund of the lousy $5.99 2-day shipping fee, and the representative REFUSED to do so stating that he had to launch "an investigation." I asked to speak to a supervisor & he claimed he was the supervisor & the only person above him was the owner of the company who did not speak to customers. Not worth doing business with a shoddy operation like this!"

modified review This review was modified by dsaffran on November 14 2014 10:47:56 AM

Rating 2/10
1/5
modified review posted

"2 weeks after placing my order and did not receive my order I tried calling them.
I called them everyday from Monday - Wednesday and all calls go to voicemail.
I emailed them and received a reply a few days later stating the phone case I ordered was out of stock.
It wasn't out of stock on their website when I ordered it, but it is now.
So I replied with a different case that was in stock.
My email fails to get delivered, I get a failure notice their email is not accepting emails "unauthorized"
Now nearly 3 weeks later and I still cannot get in touch with anyone regarding my order. The "Tracking order" page does not work on their website either.
"


Rating 2/10
1/5
modified review posted

"They fooling customers. I bought one iphone defender, they sent totally different and cheaper one instead. Do not trust them. They are not reliable!"

modified review This review was modified by EminKarimov on June 09 2013 03:08:01 AM

Rating 2/10
1/5
modified review posted

"Unfortunately, we still have NOT received this item! I can't write a review for a product we haven't received!!! I ordered this BEFORE Mother's Day and my mom still has NOT received it! I called customer service and they told me there was "small" print that said it was on back order! I wish I had known that BEFORE I ordered it! I was also told that it would ship today, and as of now I still have not received and email saying it shipped! Not happy with this purchase at all!!!"

modified review This review was modified by KatCL on May 22 2013 01:49:04 PM

Rating 6/10
3/5
modified review posted

"I made a purchase on April 20 for a Samsung Galaxy S2 Pink Zebra Case with a viewing stand....well a little over a week later, I recieved a Pink Zebra case with NO VIEWING STAND...I will add that HandHelditems will be sending me out the Pink Zebra stand that was stated on my order, and I will be sending back the case that they sent me by mistake just as soon as I recieve my new stand in the mail. "

modified review This review was modified by Ms.KHarris on May 06 2013 06:51:29 AM

Rating 2/10
1/5
modified review posted

"Order description: Micro HDMI (Type D) to HDMI (Type A) Cable For Dell Latitude 10 - 6 Feet

Does not fit a a Dell Latitude 10. Very disapointed.
"


Rating 2/10
1/5
modified review posted

"Placed an order on 04/08/13 and today is 04/23/13 and still has not received my order; however, it was already charged to my credit card. Hand held item company is still researching where they sent my order to. I don't understand. I order some items for my new cell (accessories) and the company cannot trace my order. The conmpany will give me my money back less shipping charges; although I NEVER received my order. I don't understand how a company stays in business if they don't CARE about customer satisfaction. Will change my review once I either receive my order or receive ALL my money back....."


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