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"Terrible experience. Not only did they call us the day before to tell us they would not be able to provide the child's 1-day park-hopper Disneyland ticket we had reserved, but when we arrived at the gate with our 4 adults tickets (splitting up into three different groups as recommended), ALL of our tickets were confiscated! Disney staff told us we had purchased our tickets from "an unauthorized vendor" and that these tickets had already been "returned" and the vendor had been informed they would not work. The company promises a 110% return ... let's wait and see if they honor that promise."
"I read alot of the review's for this company and I was kinda skeptical but I wanted to save money... however when I got their the day of my reservation I was so happy with the staff! they explained everything to me and made me sign a contract which I did read fully.. I guess their just covering their butts. I had no issues with the ticket and no extra charges after returning the tickets., I am so happy my kids enjoyed Disneyland for the first time and we save alot of money. Thank you guy so much.. will refer you to other people :)"
"I would have to say my first experience with Half off Theme Parks was much more delightful than my second. Because of my first experience, I decided to go through them again to save about $30 off gate prices which is nice. First problem, they moved their location from November 2011 to June 2012 and didn’t inform us when reserving our tickets in June. Not only that, but our receipt that was e-mailed to us still had the old location address, so I went wandering around before the Disneyland gates opened with a friend for about 15 minutes at the old building due to the fact that they also did not answer their phone for 15 minutes. We were late to meet with friends because of this, so it was quite frustrating. Second problem, I advance reserved a ticket that gave me the ability to pay $7.50 extra to NOT have to return the ticket at the end of the night AND I would NOT have to give my credit card information which made me feel much more secure. When we finally found the new location, the girl helping us did not have any record that I requested the $7.50 feature and there was no way of getting that specific ticket because it was sold out. Granted we didn’t pay for anything beforehand besides the $5, but finding out I had to change plans to have a friend drive me back late that night and now have to give my credit card number was infuriating as she didn’t even attempt to apologize for the incredible inconvenience. She just said that if I’m unhappy I can go to the Disneyland front gate and that she isn’t the one in control of their website. After an incredibly frustrating morning, I just took the ticket and it worked great just as it had the first time. I would recommend this company to save money, but would caution anyone expecting an easy, happy experience."
"I bought 5 tickets to Universal Studios. The lady in the office told me to go into the park in 2 groups... One of 2 and one of 3. We did this when we went it. However, our thumbprints did not match when we were going through the gate. (If I would have known they do this I would have saved myself the embarrassment of our fingerprints not matching.)We were told to wait while they decided what to do. We waited over 15 minutes in the near 100 degree heat when we were finally allowed into the park. We were lucky that the workers allowed us in as the fingerprints didn't match on any of the tickets. I would recommend not to chance it with this company.They contacted me and offered a discount on future tickets. I appreciate that."
“Hello, I am sorry about the bad experience.. I am glad we contacted you right away to see if we could resolve this for you. I am glad we came up with a solution for the in connivance that was caused :) As I said in the email I think we may even owe you a few bottle's of water :) Thanks for understanding we look forward to making a better experience for you in the future”
"I am not a local of LA. My friends and I flew all the way down for this trip in which we booked tickets A WEEK IN ADVANCE and were told there were no more tickets. Maybe we would have been okay if we were told the day before or a couple of days before, but as we sat there in the office, waiting to get our tickets, she told us that there were none available. Not only did she say that there was no chance we could get the tickets, she told us that we could not get into contact with her boss as well.Overall, completely and totally a risk. If you want to do it, go for it, but make backup plans and prepare for the worst, because if you don't get your tickets, there will be no customer compensation. As for our "refund" we still have not received it days later..."
"I picked 3 tickets this morning for Universal Studios out of which only 1 worked for which my finger print ditnt match. 2 tickets were rejected and i had to buy 2 more tickets. I have caleed the office to charge me onluly for 1 ticket.. lets see what they do. Due to this i was late to enter in apart from looking stupid at the counter. I will write about how this was handled.7/25 - And yes they were kind enough to refund me the money for those tickets which didnt work. I got the refund within 24 hours after i sent them the copy of the reciept of the 2 new tickets that I had bought. Thank you for the excellent customer service. "
"Great. Convenient. Cheaper. They allowed my friend to pick up my Sea World tickets as long as his credit card was made as collateral. Its kinda inconvenient to drop off the tickets at the end of the long day but its well worth it considering the price drop."
“Glad you had a good time :) Don't worry we will be opening offices in the near future closer to other theme parks we offer.”
"Pretty horrible. We had to return the tickets by 7am the next morning. They took copies of our ID and credit cards, which I hope to god they shredded. This felt like a scam. NOT worth the hassle and possible identity theft for only $20 or so bucks off."
“Nikita,I am sorry our process inconvenienced you.. We do shred all customer's information after tickets have been accounted for the next business day. It states on our website that tickets must be returned as well and we keep personal info on file till tickets are returned. You also Signed a contract stating you have to return the tickets. So please by all means get in touch with us so we know what we did wrong. Please feel free to contact us at 714-441-8841.”
"Beutiful service, thank you."
"Friendly staff and great discount. The Disney discounted tickets we got saved me and my friend at least $100. Even though we were not able to get the Universal Studios ticket because we are flying out of LA the same day that we are going to Universal Studio (need to drop the ticket in their Anaheim office), their staff were very understanding and trying to help out. Thank you Half Off Theme Parks"
“We're glad you saved money :) and we do realize people change their bookings alot so we try to help our customer as much as possible :) thanks for the review”
"Great! Had no problem with the tickets ,)"
“Thank your for the business please come back again :)”
"The whole process was super easy and quick!!! The price was definitely unbeatable!! Thank you so much for the great customer service! I will definitely recommend you guys to my friends and family!"
“We appreciate the recommendation :)We strive to make our customer happy through the whole process and were thankful for the feedback.. please see us in the future :)”
"Great communication and all went through smoothly. The best and easiest way to get tickets. Also, was fairly close to the park. Ladies were very professional and informational. Also, the ticket pickup and return process was fairly easy. From now on I will always come here for my ticket needs. "
“Thank you for the feedback its important to hear what our customer think... glad you will be seeing us in the future :)”
"Great service. Had to reschedule the trip a few times and had no problem. "
“Thanks for the feedback..glad you finally made it :)”
"GOOD EXPERIENCE OVER ALL, I HAD GOTTEN A CHEAPER PRICE BY THEM ON FACEBOOK BUT WHEN I WENT AND PURCHASED TGE TICKETS I DIDN'T GET THAT PRICE ..THEY DIDN'T EVEN ASK ME IF I HAD ANY SPECIAL PROMOTION OR COUPON .."
“I am sorry to hear our FB Promotion was not honored.. we more then likely may have run out of our promotion tickets but please feel free to email your info to us at firstname.lastname@example.org so we can look it up. We can make it up to you during your next visit :) thanks for the feedback its much appreciated!”
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