3/5

posted Mar-06-2012

"Way overpriced. Slow to ship."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Aug-10-2011

"My HP Envy 15 Beats Edition touchpad and keyboard both weren't working properly, so I ordered replacements from here which totaled over $100 (which is absolutely ridiculous, may I say). Shipping was quite fast, I chose standard shipping and it came within 2 days via Fedex Ground. I do not understand why the 2 parts were shipped in separate boxes, but whatever. I opened the box that had my touchpad in it, to find that the touchpad wasn't even there! All they sent was the little cable. I only needed the connector cable, but I paid $45 for what I thought was going to be a new touchpad board AND connector cable. I called the HP Parts Store immediately and they said that they would have to get me a reference number, then send it back, let them check it out, then they would send a replacement, but I was not going to wait 2 more weeks for that.

Then I opened the box containing the keyboard. Wrong part. I purchased a keyboard that said had "Beats branding", but I received a keyboard with no Beats branding at all. Now this isn't too major of an issue, but the fact that I didn't even get the part that I ordered really pi$$es me off.

The parts operate fine, but I'm still not understanding how they could mess my order up so badly. I will definitely not be purchasing another HP computer in the future. Once this runs its course, I'll fork out a bit extra for a MacBook, at least the money would be worth it."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jun-22-2011

"I needed a replacement screen for an HP G60-230US laptop. I ordered one based from the HP Parts Store on the fact of it being from the original manufacturer, the price, the fact that it was listed as In Stock and that Expedited Shipping was relatively inexpensive. After two days, my "Expedited" shipment, which was supposed to take place either Same Day or within 24 hours had not been shipped. After two additional days of calling and being told to wait another day, I found out that the screen was not in stock, but was in fact back ordered and MIGHT be available by July 1st."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jul-28-2010

"Awful service. The part I ordered showed in stock online but it wouldn't let me order it online on Saturday so I called on Monday to do it by phone. Said the part was in stock and I expedited shipping and they said it would be there by Friday. The guy told me twice I would get a confirmation email. Two days went by and no email. I called and they said they would send the email and the part had an ETA of Thursday and that I would get an email with a tracking number when it shipped. Didn't get an email with tracking so called back on Thursday.....they said the part was not in stock afterall and it would be two weeks before I got it. So I cancelled the order and found Laptop Parts Experts through Google and used them instead, and received excellent service."

comment! report?

Is this review?… Helpful Cool Share

2/5

posted Jul-25-2009

ResellerRatings.com TOP REVIEWER!

"Placed an order for a laptop system board on 06/23 just after midnight. In checking the website the later that day to check on the order status, it showed an estimated ship date of 07/01. When placing the order it states that standard delivery is 3-4 business days. I assumed that meant after it was shipped, but I didn't expect it to take 8 days to ship out.

I called to confirm the system was correct and was told that a request would be sent down to the warehouse asking that the part ship out sooner. On 06/24 around noon, I received an e-mail from HP Back Order Management stating my part had shipped and provided me a tracking number for Fedex.

When I received the system board on 07/01, I found that the grease kit that should have been included was not there. When I contacted HP Parts on 07/02 regarding this, I was told that the part description did not explicitly state the grease kit was included. I explained that the system manual states that all system board replacements include the grease kit and that I even had received instructions that mention using the included grease kit. I requested the grease kit be sent out to me and was told that a request would be sent to the warehouse, but they would be closed on Friday 07/03 so I wouldn't get a response until Monday.

On Monday, I contact HP Parts again. This time I was told that the grease kit could not be sent out as it does not have its own part number. In order to get it I would need to order another system board, receive it, remove the grease kit, and then return either of the system boards as defective. Of course, that meant at least another week of waiting and they could not guarantee I would not have the issue again. I passed and went out and purchased a grease kit.

As for my order status on the website, it still states that is open, being processed, and that no items have shipped.

I was not very happy with my service from HP Parts."

comment! report?

Is this review?… Helpful Cool Share