5/5

posted Jan-11-2003

"I needed a digital camera for my daughter to use with a science project. Since we had a week before she needed it, I decided to buy online rather than run out to a local store. (I'm disabled and it's hard to get out.) After comparing a few, we decided that the HP 620 seemed to fit her needs.
The prices were very close to one another when comparing at the different resellers so we decided to give HP a direct shot. They had a $75 rebate promotion going on if the camera was purchased with certain printers so, since one of our inkjets was 5 years old, we decided to go that route.
Site layout was good and ordering was very simple. I ordered at around 9:00 on a Friday night and opted for 2-3 business day on the shipping (which should have meant that I would get the items the next Tuesday or Thursday). I received immediate confirmation on the order and tracking numbers sent to me within hours. Now, get this part - Monday afternoon at a little after 4:00, the FedEx guy is knocking on my door with the package....order at 9:00 Friday NIGHT and receive at 4:00 Monday afternoon. Very smooth transaction and I will use again."

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5/5

posted Feb-24-2003

"Not bad. Ordering was easy, and I received my custom-built system in 11 calendar days.

The only problem that I had was with order tracking. I had called to check on the status of my order the day before I received my system because all the web site told me was that the item was being processed. The representative that I spoke with was pleasant and informative - except that the information that he gave me was not completely correct. He told me that the system was being built, and that I could expect it to be shipped by the first week in March (they advertise up to a 19-day build time). He had no idea that my system had been shipped (which it obviously had since I got it the next day) and couldn't give me any more detailed info about when it would be shipped. Even today, 3 days after receiving my system, the web site still says that the order is being processed.

So, I am happy that I got my system in under two weeks, and so far it seems to be working well, but I am disappointed that their order tracking is not better."

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5/5

posted Oct-23-2003

"I ordered a custom zt3000 laptop on 10/3/03.

When customizing a laptop, it clearly states your approximate shipping date, as the laptop needs to be built to order (or you would be ordering a 'READY TO SHIP' laptop, wouldn't you?).

I had an approximate shipping date of 19 October. Here's the fedex info:
http://www.fedex.com/cgi-bin/tracking?tracknumbers=640182873294&action=track&language=english&cntry_code=us

As you can see, it shipped from overseas, AND arrived early (as the date to ship was 19Oct, but it actually shipped 15Oct).

The laptop has everything I ordered, and performs as well as I had hoped when I ordered it.

I've already installed my own memory, which was very very simple (unscrew a panel on bottom, click in ram, screw in panel, done).

I am very pleased with the HPshopping ordering process, delivery process, and the quality of the product recieved.

I've read a few bad reviews here, and the zt3000 is supposed to be the 'same', but a slightly better version of the compaq x1000 (since HP and Compaq are 1 company). Not sure why this is, but my experience went very well."

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5/5

posted Nov-20-2003

"Ordered the Klipsch Pro media 2.1 speakers. Site has online tracking. Received delivery in 3 days with the super saver shipping option."

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5/5

posted Dec-25-2003

ResellerRatings.com TOP REVIEWER!

"These Guys have great service, I ordered a laptop and a external floppy drive, they shipped the same day via free FedEx ground, while FedEx isn't my favorite service, this time around it was pretty good. They also make great products."

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5/5

posted Jan-26-2004

"Recently purchased an HP iPaq 4155 and microkeyboard. Sales agents were very knowledgeable and helpful. I purchased both items and they were delivered on time.
After 3 1/2 weeks I noticed a dead pixel on the screen. I contacted Hpshopping.com and was immediately issued a credit, was provided return shipment of defective product, and received replacement next day! Now that's service!

Pros: Great website, easy to navigate, awesome order tracking via email and online order status. Sales and Customer service reps are impeccable! I am always able to get a hold of a real person. My shopping experience has been very satisfying.

Cons: They could make price matching a bit easier to receive. I had to first receive the item, then call for credit (but was told I had to fax it in the request). During that time, some of the online etailers prices went up. But they were still willing to work with me.
"

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5/5

posted Jan-31-2004

"I bought a replacement keyboard from the for an old omnibook notebook. Surprisigly it came on time with no probs. Customer support is so-so but I'm happy with the overall service."

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5/5

posted Mar-24-2004

"I ordered a Laptop (zv5000z series) and an h5555 iPAQ Pocket PC.

The first thing I'd have to say is since I finance through HP, they contacted me less than 30 min after placing my order on line. Verified my information, while repetitive, it made me feel pretty good that they went this far.

The iPAQ shipped the next day, and I received it in 2 days, even though I didn't request any type of 2day shipping.

The Laptop shipped 3 days earlier than what I was told, and it also arived in 2 days. Pretty good considering the laptop shipped out from China and arrived in KTown, TN. There were some problems with FedEx tracking, but nothing HP could be blamed for.

The customization for the laptop was a bit confusing. The processor listed are actually Mobile processors, even though the mobile tag isn't provided.
AMD Athlon 64 3000+ = 2.0Ghz / 512K L2 Cache
AMD Athlon 64 3000+ Mobile = 1.8Ghz 1M L2 Cache

I did have to contact HP support about an issue related to flashing the BIOS of the notebook. First used the "Instant Support" which was a waste of time, then used the phone support... again, a waste of time.

Support for HP is defiantly outsourced, and those I spoke to were hard to understand. While they tried to be helpful, the language barrier made thing difficult."

This review was modified by d3bruts1d on April 08 2004 08:27:45 PM

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5/5

posted May-20-2004

"I'm very happy with my purchase. The website was easy to use and everything worked as expected."

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5/5

posted Jun-03-2004

"Ordered the HP injet ink combo pack, they had the best price I could find anyplace on it, and free shipping on top of that, received it in 3 days, will definitely order from them again."

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