5/5

posted Dec-25-2003

ResellerRatings.com TOP REVIEWER!

"These Guys have great service, I ordered a laptop and a external floppy drive, they shipped the same day via free FedEx ground, while FedEx isn't my favorite service, this time around it was pretty good. They also make great products."

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5/5

posted Mar-24-2004

"I ordered a Laptop (zv5000z series) and an h5555 iPAQ Pocket PC.

The first thing I'd have to say is since I finance through HP, they contacted me less than 30 min after placing my order on line. Verified my information, while repetitive, it made me feel pretty good that they went this far.

The iPAQ shipped the next day, and I received it in 2 days, even though I didn't request any type of 2day shipping.

The Laptop shipped 3 days earlier than what I was told, and it also arived in 2 days. Pretty good considering the laptop shipped out from China and arrived in KTown, TN. There were some problems with FedEx tracking, but nothing HP could be blamed for.

The customization for the laptop was a bit confusing. The processor listed are actually Mobile processors, even though the mobile tag isn't provided.
AMD Athlon 64 3000+ = 2.0Ghz / 512K L2 Cache
AMD Athlon 64 3000+ Mobile = 1.8Ghz 1M L2 Cache

I did have to contact HP support about an issue related to flashing the BIOS of the notebook. First used the "Instant Support" which was a waste of time, then used the phone support... again, a waste of time.

Support for HP is defiantly outsourced, and those I spoke to were hard to understand. While they tried to be helpful, the language barrier made thing difficult."

This review was modified by d3bruts1d on April 08 2004 08:27:45 PM

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1/5

posted Sep-14-2009

"HP customer support is none existent. My HP Compaq notebook was the V3100 with the built in suicide mode. Yes thats right, after a while, maybe a year maybe 2 years the V3100 will shut off and the screen will not come back on and it is non responsive to any attempts to fix it.

After going to HPs website i discovered the factory recall. they extended the warranty one year and allowed you to send it back in. my laptop is 4 months out of warranty and they refuse to fix it without charging me 265$.

when i finally got through to the customer support escalated case unit in the USA, the lady told me there was nothing they could do. When i asked why they didn't send out some sort of warning she replied it was because "not all the laptops experience the problem"

now i have a paperweight note book and a very very angry HP customer.

Why should i have to pay 265$ more to fix a factory defect. that is ridiculous "

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1/5

posted Mar-04-2005

"I am a student, and I was looking to buy a new laptop for school to replace my current dying laptop. I called them to find out if they offered any kind of student discount (and they do). After getting my finances in order (My bank has a spending cap I needed to have raised in order to purchase) I called to place my purchase for a Customized ZD8000. After a 5 day delay for verification, they cancel my original order and I have to resubmit. OK, thats alright, its a security measure. However, this also pushes back my original order ship date by a week. Thats 1 delay as I see it. OK, I can live with that. The estimated ship date comes and goes, and on Feb 23 I call them and find out my order has been delayed until the 28th. (Thats 2 delays now) Buy this time I am starting to doubt my purcahse. On March 1, I call again to find out what the status of my order. Yep, delayed again (thats 3 now) Now I am really doubting my purchase. I do a little more research and find a suitable replacement. I decide to cancel my order and take my purcahse elsewhere. On the plus side, they cancelled my order with little friction, however it took them nearly a week to credit my account back. HP cannot foresee supply shortages (ALL the options which were part of my configured laptop stayed available for a week past my purchase) nor can they do anything other than put an order on hold until supplies come back in, no substitutions allowed. I also know from a couple of "User fan site/forums" that my situation is not unique. Any company that can fumble this many times before I am even truly a "customer" does NOT deserve to have me as a customer. "

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1/5

posted May-04-2009

"These idiots at Hewlett Packard don't even know what products they are selling. I called up HP shopping to ask them what kind of RAM I have in order to purchase more RAM - a simple specification question. After playing pass-the-telephone for 30 minutes, I was given the WRONG information about the kind of memory. They themselves did not even have the memory in stock. I proceeded to purchase the memory from a third-party, when lo and behold the memory did not work with my computer.

I called up HP and wasted 66 minutes listening to them figure out the fact that they did in fact give the wrong information about what kind of memory fits into my computer, after which they told me life sucks and that they would not help me with my problem.

For a person that spent thousands of dollars on HP equipment, the fact that they wouldn't send a $40 part to not make me angry with them is dumb. I am currently spreading the word on how stupid and useless they are in as many channels as possible."

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2/5

posted Oct-07-2004

"I ordered a customized Compaq Presario r3000z notebook. Spec'd out, it was a great deal, made better by a $100 mail in rebate. After placing the order I came an online coupon that was an additional 10% off. I called, and HP has a 30 day price guarantee they honored. But, except for the guy who took my order, 100% of consumer reps had to "check with a supervisor" to do anything.

The problem: I ordered the computer in late September. I was told that it would take up to 2 weeks to build it. No problem, computers take time to build. I needed it by mid October, so I paid extra for two day Fed-Ex delivery... HP sent me an official "shipping notice" on October 6th with a FedEx tracking number. Built way faster than they said it would be. Bonus, but no computer within 2 day delivery time I paid $58 for. I called HP and they say, "The 2-Day shipping doesn't take effect until the shipment is in the US." I started to smell BS. Then, unbelievably, they told me, "just ignore what it says on the Fed-ex tracking website". I'm knee deep in BS by now. I called FedEx & they just about had a coronary that HP told me to ignore the FedEx tracking system! They don't issue tracking numbers and have a multi million dollar real time world-wide tracking network so that HP can tell FedEx customers to ignore it! They told me that the 2 days starts from when the package leaves the origin... in this case IN China. So I had to call HP twice, speak to two different customer reps, give them my order number 4 times, and hold so they could "talk to a supervisor" 3 times in order to get them to refund the shipping charge. So i had to fight tooth and nail to get them to refund the shipping fee because of their bogus "2 days from US soil" rule; and the irony is that I STILL didn't get the computer for 3 days AFTER it was in the US and 5 days total after it was shipped.

My gut feeling: HP is running a shipping scam... they tell you it will be a 14 day build and then upsell the 2 day and overnight shipping... then they build your machine in 7 days, send it to you 5-7 day delivery method and pocket the difference between the express you paid for and normal freight they actually sent it under. Most customers get the computer before they thought they would have (because of the bogus build time claim) so they never complain. But the fact is: If you pay for 2 day shipping, the shipping itself should take 2 days and how fast they build the machine makes no difference whatsoever. They must have told me, "You're still going to get your computer before our estimated delivery date" half a dozen times. But shipping took 5 days. Just call them on it and you won't have to pay shipping at all.

I specifically asked the final customer service rep about the $100 rebate. I told them that HP had now created a credibility problem with me over the shipping and I wanted assurance that they would honor the $100 rebate. He promised that they would and also promised the actual rebate would come in the box. A $30 rebate came in the box, not $100. I had to get it off the website. Credibility issues indeed with customer service.

The computer: Great. Built like I wanted, no problems whatsoever with hardware. I'm annoyed by all the excess garbage software pre-loaded... MS office trial edition, AOL of course, trial games, etc... but I guess thats business as usual with a new PC. But the very first program I installed was AdAware, which immediately found spyware installed... probably from one of the pre-installed games.

Hardware: 10/10

Software: 8/10

Shipping: 3/10 (I did get it after all)

Customer Service: 2/10 (got em on the phone easily and quickly, but they can't actually make decisions or take any action without talking to supervisors, and then either make up stuff (2 day from us soil rule) or have no idea what they're talking about ($100 rebate promise.))"

This review was modified by kvanhorn on November 08 2004 10:12:47 AM

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1/5

posted May-18-2010

"5/18 Today HP annonced record sales, but I am sad to share my shopping experience with this company. I had oderder a laptop so I can use during my vacation which starts on 30th may. Initial build date was 26th, and two day shipping 28th suppose to arrive, but at last minute I got an email from HP saying that issue with credit card(this is after they called and verified the order on 16). Now they say it will arrive only on 2nd June, which means I will be gone, or HP wants me to postpone my vacatoin?. The total online order experience with this site and company is horrible, you never know when they cancel or change shipping , you need to keep checking emails and paying the company in every hour. I won't recomment this company to anyone that I know based on my shopping experinece with HP Direct"

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5/5

posted Jul-11-2004

"Most of the comments here are due to inept purchasers it seems. I especially liked the story from the "experienced internet shopper" who signed up for financing through HP and "surprise!" had purchased the item in question. YOU FILLED OUT A CREDIT APPLICATION, WHAT DID YOU THINK WOULD HAPPEN???

I myself purchased a ZD7000. Entire transaction was flawless. Oh, and when you customize an item, they do have to build it. And yours is not the only one to be built. It can take some time. My delivery was still almost a week earlier than quoted when I purchased. "

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1/5

posted Dec-18-2009

"In November of 2009 I bought an HP 2TB Personal Media Drive and a Linksys Router WRT160N from the HP Home Store.

It was shipped free with FedEx Ground. About one week later the tracking information indicated that it was delivered and the signature was my last name.

I did not signed nor received the packages. After I tried to file a claim with Fedex they said, that by contract, only HP could file a claim.

So, I entered a claim with HP, and after four phone calls and five email over one month, the keep saying that I was going to receive a refund, and to go ahead and reorder the lost items.

Then, on my fifth call without any explanation they told me that the case was close and that there was no refund available for me.

This is the worst store that I have dealt with.
"

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1/5

posted Jan-16-2009

"I ordered a laptop on 12-29-08 will ship on 1-9-09 but they delate 1 week and after that they did cancelled my order, I call them but I think customer service isn't in US (indian people) I spent 2 hrs to talk with them and they build another laptop for me with price more than 100 buck. when i receive the email, I find down the system not good and I call back to cancell this order, but they don't let me cancell. They say order had been shipped. I don't know why "

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