"Do not waste your time. Bottom line: they have promised to have a courier pick up my defective laptop four times. That's four times I had to work from home to return a laptop that broke 1 hour into use. And it looks like I'll have to try a fifth time.

The courier didn't show the first two times. Then on the third attempt, the courier actually picked it up before returning it to me the next day because they had been given the wrong information by HP. Sort of a like boomerang return. A fourth pickup attempt was supposed to happen but the courier went to the wrong address because HP gave them the wrong address.

HP has steadfastly refused to issue a return until they have the product back, but they can't even manage to pick up the product (or keep it picked up). Perhaps they run out the clock on their 21 day return policy by screwing up return pickups over and over. At this point, it's working in my case.

I am contacting my credit card issuer to dispute the order charge.

There are hundreds of companies that will sell you a laptop and 99% will work with a customer to make things right. HP Home and Home Office is not one of those better companies. Even if the price seems right, don't waste your time with HP Shopping.

P.S. Their customer service supervisor sent me an email denying my refund -- and called me by a completely different name."

"DO NOT ORDER FROM HP HOME AND OFFICE STORE. Their customer service is non-existent. They do no give you the option to change shipping address until after order has been placed and then do not follow through with their promises to correct it. Buyer beware"

"I purchesed a Pavilion ze5500, from Hpshopping, on 31 Oct recived it 5 November. Upon close inspection, I noticed that it did NOT have the ATI Radeon 7000 graphics chip set that I orderd, it was delivered with the Radeon IGP 345M chip set.

Step 1. I contacted hp technical support, the individual I spoke with was, from what I could desern, South Asian (Indian), and very poor English. It was impossible for me to note his name, I gave up on this point. After wasting 20 minutes trying to explain this problem, I thanked him and discontinued the call.

Step 2. I called hp technical support again, this time getting a native English speaker “Jeff”. Jeff was professional, and understood the problem. He put me on hold for a very short time, and come back on the line telling me that I had indeed received an incorrectly configured Notebook. He told me I’d have to talk with the folks at Hpshopping to correct this. He gave me the number, incase we were disconnected, his name and site number. I was transferred to Hpshopping

Step 3. “Tera” with Hpshopping answered my call. I think that Tera was either having a bad day, or annoyed that she had to do her job. The volume on her headset was too low to hear, I informed her twice that I could not hear her. After that problem was corrected I had to repeat my name address and phone number 5 times to her. She was not having a good day at all. After some time she decided that she could not help me because I was not the originator of the purchase, just the ship too receiver. I understood her process block, and asked to speak with her supervisor. At this point the called turned way-south. She became defensive, and agued with me, telling me her supervisor would tell me nothing different. I had to insist, 3 times to speak with her supervisor. She put me on hold for approximately 10 minutes. At one point during this hold time, she came on the line and told me that it would be “another few minutes, did I really want to wait”. I told her, yes I would wait. She came back on the line after some time and informed me that her supervisor had told her the same thing that she had told me, and that was all Hpshopping could do. I asked she was denying me the opportunity to discuss this with her supervisor, and she told me that it would not change the situation. I told her that was not the point, and that I’d waited patently for over 10 minutes to speak with her supervisor. I then asked her what her supervisors name was, and she balked and told me she did not know the supervisors name, she told me she had too many supervisors. I insisted again to speak with her supervisor, and she again refused to allow me to speak with a supervisor. At that point I informed her I was applaud at the service that I’d received from HP, and that I would pursue this problem using alternate means.

Step 4. Today, I attempted to have HP find a local service outlet that would simply replace the Video chip set with the correct one (it’s a mini PCI card). And have been told that is not possible, and I’ll have to 1) return the lap top 2) Wait another 7 days for a correctly configured notebook. If I get this fixed, I’ll update this note.
"

"I ordered a custom zt3000 laptop on 10/3/03.

When customizing a laptop, it clearly states your approximate shipping date, as the laptop needs to be built to order (or you would be ordering a 'READY TO SHIP' laptop, wouldn't you?).

I had an approximate shipping date of 19 October. Here's the fedex info:
http://www.fedex.com/cgi-bin/tracking?tracknumbers=640182873294&action=track&language=english&cntry_code=us

As you can see, it shipped from overseas, AND arrived early (as the date to ship was 19Oct, but it actually shipped 15Oct).

The laptop has everything I ordered, and performs as well as I had hoped when I ordered it.

I've already installed my own memory, which was very very simple (unscrew a panel on bottom, click in ram, screw in panel, done).

I am very pleased with the HPshopping ordering process, delivery process, and the quality of the product recieved.

I've read a few bad reviews here, and the zt3000 is supposed to be the 'same', but a slightly better version of the compaq x1000 (since HP and Compaq are 1 company). Not sure why this is, but my experience went very well."