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  • h.h. gregg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4151 E 96th St Indianapolis, IN
    • Contact: onlinecustomercare@hhgregg.com
    • Phone: n/a
    • Customer Support: 1-866-974-7344
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.74/10 5.74/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 5.16/10 5.16/10
    Customer service: Rating 3.53/10 3.53/10
    Return/Replacement policy: Rating 4.29/10 4.29/10

10,127 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5
2016-07-10

"We ordered ALOT from hhgregg since we just moved to PA from Ohio. We ordered a refrigerator, 2 tvs, and tv stand, Weber grill, and more. The frig was delivered and all was well, this was done online. The purchases we made at the Berwyn store did not go well. We were over charged, we were told we would get a discount, we would not be charged for delivery, etc. This did not happen. When I called they said AGAIN they would give us a discount but have not. Then they said I had to come to the store. I have not had time.
We also ordered a Gas Weber Grill assembled. This took over a month I believe to be delivered. You set up times and then never showed up. Very disappointed! When it was finally delivered it was a propane grill that had been jerry-rigged. We called Weber and they said that should not have happened and told us to send it back that is was a safety hazard. We sent back but then again took over 2 weeks to get the correct grill. When they delivered it they cracked my deck screen door. I still have an outstand balance on hhgregg credit card but feel I should still be getting a discount!
I was also charged $24.99 for water connection which I did not receive and delivery people said they would credit since it was brand new house. Over all not pleased with our experiences. I also sent a letter to synchrony about charges wrong but have not heard. If things are recified don't know if we will shop again at hhgregg.
"



Rating 2/10
1/5
2016-06-28

Worst experience EVER

"I purchased a dishwasher 1 MONTH ago. After they didn't show up for one installation, called the night before and told me my dishwasher was broken and then PROMISED it would be delivered a week later only to get a phone call the night before cancelling, I knew I had to write a review. Something I have never done before. One department didn't want to deal with it so they transferred me to someone else who I waited on hold for an hour an a half for before eventually hanging up. I called again and asked to be connected directly with the store. I am completely disgusted and have never experienced such a horrible service. I refuse to pay 1 cent for this thing after all of the hassle. I took off work one morning to wait for it and planned to leave early another day because they were supposed to come between 2-5. This is unacceptable and I urge everyone to find another appliance store. Anywhere is better than HHgregg at this point."

This review was modified by Jlynnl1120 on June 28 2016 06:36:43 PM

Rating 10/10
5/5
2016-06-16

Could not have handled an aweful situation better - GREAT sewrvice

"We got a Samsung 28 ft French Door fridge at HHGreg Bel Air. It was a floor model with very small dings so we truely got a GREAT price. They helped load it in my truck! Once Home I noticed the fridge rubber seal was kinked on one door. I contacted Samsung to get the seal replaced and stated it had dings from the store we were aware of. I included pictures.
Samsung Customer Care (or Don't Care) was TERRIBLE. Over the course of a week (since they are slow to respond) they sent me 3 emails stating there was "physical damge" and will not have warranty repair." The they called me to tell me "Samsung Warranty clearly states if there is physical damage the warranty is void."
The General Manager at HHGRegg was GREAT. Basically said,"Do you want a new one, a different brand or just a return?" We switched to a GE Profile 28 ft and he gave us an even better deal including free pick up of Samsung and delivery of the GE. Beat Amazon.com price for exact same model by almost 50%.
"

This review was modified by Sean.Devoy on June 16 2016 07:53:30 PM

Rating 2/10
1/5
2016-05-31

hhGregg did NOT stand behind their product

"We bought an Amana washer and dryer on April 14th, 2016. The set was delivered within 2 days by 2 very accommodating delivery men.
We used the set for 1 1/2 months when the washer malfunctioned (the lid quit locking during the wash, agitating cycle but would lock during the rinse cycle) We went to hhGregg to discuss the issue and had the misfortune to deal with a manager named Kevin. Kevin was rude, condescending and argued that the locking of the lid was "Not a safety issue". Kevin refused to take back the washer and refused our offer to pay the difference and get a more reliable washer. Kevin said "It's over 30 days...call Amana" (we had them for 1 1/2 months.) When I called Amana the staff stated "The lid not locking is definitely a safety issue!" A technician came to our home today (5-31) to check the washer. His conclusion 'Computer board malfunction' which will be replaced. To say that we are very disappointed in this washer and Kevin's (from hhGregg) handling of the issues is an understatement!!!
We have bought many good products from hhGregg in the past but after this experience...we'll shop somewhere else
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-05-22

Salespeople lied about stock and "manager" screwed up purchase (of course)

"Let's be honest. I (customer) should take some responsibility for continuing to give HHGregg a 2nd, 3rd or 4th chance to do something right and fix what they've done. This latest incidence in April involved purchasing a wireless all-n-one printer. I called the Greenwood, IN store to (a) see if the printer was in stock and (b) if they would price match the Best Buy store about 1/2 mile down the street. I was told that they would not price match (contrary to their specific corporate policy) and that this specific printer was out of stock and back-ordered.....needless to say a few hours later, I'm standing physically in the HHGregg in front of the salesperson and manager with the printer in the box screaming at them for a price match and reminding them of of their extreme limited capabilities and capacities as human beings. HHGregg really should try to fire and get rid of their stupid and lazy employees. When I was there, I counted about 3-4 other possible customers in the store....so I don't think HHGregg is in the power position to turn away actual customers trying to give them money. I had to come back a few days later to fix all of the errors thru another store manager (who by the way, severely screwed up a washer/dryer order and delivery a few months earlier in January)"


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Verified Customer
Rating 2/10
1/5
2016-05-04

"The couch I ordered came with a torn seat cover, no legs on the couch. The store ordered a replacement cover and replacement legs. The legs were received and I went by to pick them up within 2 weeks of the delivery of the couch. I had to contact HHGreg 3 times to have the cushion ordered. I have never received the replacement cushion. I have contacted the store they stated they would reorder, but nothing has ever happened with this cushion. I am highly disappointed with the whole situation and really will not order another thing from HHGreg. "


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Verified Customer
Rating 10/10
5/5
2016-05-02

They really delivered

"I bought all new kitchen it was delivered on time. the guys setup the fridge and stove made sure they where working properly and offered tips on changing out the microwave and dish washer. from order to delivery it went very smooth."


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Verified Customer
Rating 10/10
5/5
2016-04-27

h.h. gregg out front from the start

"Great service and nice people very knowledgeable and professional arrived on time. Great job."


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Verified Customer
Rating 10/10
5/5
2016-04-27

h.h.greg

"I purchased a Maytag washer and dryer set from hh greg and am very happy with the experience. Both units were installed without issue and they run (and look) fantastic. Recounting my entire experience (as I purchased online), the only negative comment I have is that when I wanted to change my washer hoses to stainless steel (after the sale), the online support team at hh greg could not do so very easily---as it was explained to me by their customer service team they would have to refund me the total amount paid (via a check--because I used paypal....this conversation took awhile and I wasn't very happy at their response and lack to help me....BUT, I called my local store and explained the situation to the store manager and he helped me out in a manner of a few minutes, I paid the difference in the cost of the hoses and he corrected the order for me..."


No Avatar

Verified Customer
Rating 2/10
1/5
2016-04-27

Customer has to do own legwork.

"On April 6th I ordered a computer online it was supposed to be delivered by 4/16 when I didn't receive I called Customer service and found out that the item was supposedly backordered and would not be available till the end of the month. I waited with still no in site from you and called at the end of month and was told that the item was damaged by UPS and would have to wait for their damage return before I could get my order. I then had to suggest that they cancel that order and order me another which was shipped within a week. That should have been their suggestion to satisfy me. Today I went into my account to see the update and the original order is still processing. Needless to say I'm am very disappointed in your website and customer service. James Townsend"


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Verified Customer
Rating 2/10
1/5
2016-04-26

Very disappointed!

"Our new washer and dryer were scheduled for delivery the day before our photographer was taking pictures of our house to be listed for sale. We were notified the night before of our 3 hour delivery window and would get a call the next day 40 min prior to the exact review. I received a call on our delivery date that the delivery guys were at the house waiting NOW for me. I explained I was not home and I did not receive the 40 minute warning call. I was anticipating the call so I could make the 20 min drive home to meet them with time to spare. I quickly called my realtor to see if he could meet them as he lived just 3 miles away. In the 5 minutes it took to arrange him, the delivery company threatened to stop the delivery all together. Thankfully I talked them out of it and 10 minutes after the call my realtor arrived to meet the delivery team.
The dryer was unloaded and installed and when the washer was unloaded they found a large visible dent on the front right corner about 6inches by 10 inches and 1 inch deep.
We were offered a $50 discount to accept it. I asked for a replacement because our home was scheduled to be listed and photos were being taken the next day and an open house was scheudled days later. We were told it would take 5 days to receive a replacement.
I reluctantly told them to leave it.
That same day I review an online survey where I rated the experience poorly. I received a call from the delivery company just a few hours later, concerned about my ratings. I fully explained the same situation I am describing in this survey. The man did "apologize" in a scripted manner and informed me he would credit me $50. I explained I was really not happy with $50. I am sure hh Gregg would have to discount the washer $100 to sell it in store as a scratch and dent, not to mention the cost of delivering me a new washer. I feel $50 is a joke and I've come out at a loss. When the call ended, the man essentially hung up on me with no offices closing, to the point I even said "hello?" Because I couldn't believe he ended the call without closure.
I never received a call back and one week later I haven't even received the refund. To add insult to injury, the washer ALSO had a large scratch on the top measuring about 8 inches long.
My house went on the market with my damaged washer and dryer (note my house has been fully rehabbed with new kitchen, baths, hvac etc.). I bought my new kitchen appliances through Sears and regret not using them for the washer dryer as well.
My damaged washer looks we bought it from the scratch and dent store and unfortunately potential buyers won't know it was brand new.

Please excuse any typos as this review was written on my iPhone.
"


Rating 10/10
5/5
2016-04-26

HH Gregg satisfied customer

"I gave HH Gregg a top 5 star rating because I had already had a bad customer service experience with another big retailer who had the same Samsung Flat Screen Smart TV for a little less money. I have no problem paying the slightly higher price for the ease of ordering online and the fact that I could have my TV delivered and set up for a minor amount of money. The other retailer would not deliver even after they could see my size and that I couldn't physically pick up the TV.

My couple of calls to the local Greenville, SC store were also handled professionally and efficiently.

The delivery guys were awesome and helpful in teaching me how to program my TV once I bought the necessary HDMI cords later, which I did later in the day from the local store and went home to hook that up.

I am a very happy customer and will continue to recommend HHGregg to my friends and family.

Sincerely,
Donna Nunnally. You guys ROCK!
"

This review was modified by DonnaNunnally on April 26 2016 04:01:00 PM

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Verified Customer
Rating 2/10
1/5
2016-04-26

Same day pick up...... I don't think so !

"Ordered online waited hours..no email...no confirmation...went to the store just before it closed....well guess what ......the order hadn't "pushed" through (it sounds like having a baby)...thats what they kept saying....and they didnt have what I had ordered anyway..complete waste of time"


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Verified Customer
Rating 4/10
2/5
2016-04-26

Good product, fast shipping. Poor advertising & customer service.

"Bought an electric kettle from hh gregg. It was a $100 item. Their website said 'free shipping on items over $35'. The free shipping wouldn't load when I went to check out. Had to call their customer service. Apparently that specific item doesn't qualify for free shipping though it did not say so anywhere in their fine print. They would only refund the shipping after I purchased the item, which was annoying. I had to make two phone calls. They could've just provided me with a promo code the first time. Customer service did not seem particularly helpful or friendly either. "


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Verified Customer
Rating 10/10
5/5
2016-04-26

"Television was delivered promptly as scheduled. "


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