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RatingsRating
Store InformationStore Info
Full Rating Profile
  • h.h. gregg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4151 E 96th St Indianapolis, IN
    • Contact: onlinecustomercare@hhgregg.com
    • Phone: n/a
    • Customer Support: 1-866-974-7344
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.42/10 6.42/10
    Chance of future purchase: Rating 3.86/10 3.86/10
    Shipping & packaging: Rating 4.60/10 4.60/10
    Customer service: Rating 3.36/10 3.36/10
    Return/Replacement policy: Rating 3.22/10 3.22/10

7,982 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great professional delivery."


Rating 10/10
5/5
modified review posted

"The gentlemen who did the delivery were great!! They noticed some damage to the appliances when they got them out of the box and offered to either return them for new or get a discount off of them. They were actually able to come earlier than the expected and hooked everything up in a very timely manner. Explained everything they were doing. "


Rating 10/10
5/5
modified review posted

"The products purchased exceeded my expectations. We were shopping for office items and found everything to our satisfaction."


Rating 10/10
5/5
modified review posted

"Everything went fine. The only thing I'd like would be for the freezer to be leveled. It rocks a little when I open it. Otherwise, HHGregg provided good service."


Rating 10/10
5/5
modified review posted

"The delivery team was wonderful and did an excellent job. They were courteous and careful in both removal of the old unit and installation of the new one. I'm very pleased."


Rating 2/10
1/5
modified review posted

"HHGregg has billed my credit card. Sent me one email telling me they received my order. They stated they would contact me again and it has been 8 days . I still have not received a word about my washer and dryer purchase. I will have to call them in the morning. They like I said have my money..."


Rating 10/10
5/5
modified review posted

"Arrived on time in the window emailed to me the night before. Delivery was quick and the men were polite. "


Rating 10/10
5/5
modified review posted

"I had an issue with the wrong color microwave being delivered to the store, but the sales clerk did everything in her power to make sure that I walked away satisfied, & I was - thank you."


Rating 10/10
5/5
modified review posted

"There was a little mishap locating my order and no one called as promised, however I eventually got someone who did a thorough search and was able to locate my item. I am happy with my purchase."


Rating 2/10
1/5
modified review posted

"We have purchased many large items from this store, and always found the Management friendly and easy to deal with. This purchase was a LED,LG,70",3D TV. Less than 2 weeks after the purchase, it went on sale on the Memorial Day Weekend. We printed out the information from the h.h.gregg website, and brought it to the store the following afternoon. We asked to speak to a Manager about a price adjustment, and The Manager was angry and annoyed that her salesman interrupted her when she was with a customer. She demanded to know what it was about, and when my husband handed her our purchase invoice and the price quote from their own website, she acted like she didn't know what she was looking at, and acted confused. My Husband explained that they ran an add for the same TV 400.00 cheaper than what we paid 2 weeks ago. She didn't even want to listen to us, and was not happy that my Husband seemed irritated about the price difference. She told us to go to the desk, and someone would help us there. We got a salesman that didn't know what was going on. Finally they told us that because the price quote was from yesterday, that they would not honor it, as today, the price is back to what we paid for it. They seemed happy about it. We thought the way we were handled was unprofessional. Most Managers would try to deal with a dissatisfied customer, and come to an agreement, rather than have a customer leave the store with the intent of returning their purchase."


Rating 10/10
5/5
modified review posted

"This 24Inch TV is a gift to my granddaughter. She is happy with it. She said it was easy to set up and is working very well. "


Rating 4/10
2/5
modified review posted

"Although I paid for express shipping and processing one of my items had not shipped. When I called, someone explained that because there was low inventory, that's why it had not shipped, I feel that because I paid for the item, a low inventory concern should not have applied to me. I like to be present when my items are delivered, now since it it has not shipped, I have to plan around a later date."


Rating 2/10
1/5
modified review posted

"The website has many issues their technical support is not helpful at all.when you enter in the 10 percent discount the system freezes and you cannot get the discount and because you've already entered the code it cannot be used again.when you enter an alternate pickup person it does not carry over to the order.once this purchase is paid for I think I will cut up my card up.my husband wasn't able to go into the store so I had to cancel the order and reorder it again it has been a nightmare. I did have a pleasant encounter with the online chat people and a rep name Paul."


Rating 10/10
5/5
modified review posted

"They were very helpful on line and when they delivered we were missing a key to a closet and so they had to "squeeze us in" the next day and they did so with great charm and ease."


Rating 2/10
1/5
modified review posted

"Very poor customer service."


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