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Store InformationStore Info
Full Rating Profile
  • h.h. gregg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4151 E 96th St Indianapolis, IN
    • Contact: onlinecustomercare@hhgregg.com
    • Phone: n/a
    • Customer Support: 1-866-974-7344
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.28/10 6.28/10
    Chance of future purchase: Rating 5.36/10 5.36/10
    Shipping & packaging: Rating 5.86/10 5.86/10
    Customer service: Rating 4.47/10 4.47/10
    Return/Replacement policy: Rating 2.71/10 2.71/10

9,839 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-02-10

Timely but careless

"The delivery was made on time and installed quickly. The men were nice and courteous. My only complaint is that a small dent was made in my archway when they removed my old refrigerator. "


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Verified Customer
Rating 10/10
5/5
2016-02-09

"
Very, Very Fast shipping. Even Direct TV made comment about hoe nice the TV is.

"


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Verified Customer
Rating 10/10
5/5
2016-02-09

"was very satisfied with the filtering out of the items until narrowed down to the
items of interest.
"


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Verified Customer
Rating 2/10
1/5
2016-02-09

Not a Good Experience

"I ordered item online on 1/27 to be picked up in store by 2/1. Waited for email from H.H. gregg that item was delivered to store but never received email. Had to call store on 2/8 to find out if they had the item."


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Verified Customer
Rating 10/10
5/5
2016-02-09

Site to store inventory dodgy but still got it

"I ordered from the website for something to be picked up in store, because it was showing out of stock everywhere. It said it would be available is 7 days, minimum. What happens 30 minutes later, I was told my order was ready to be picked up. Gee whiz, talk about misinformation.

With that being said, I got what I ordered on the day I had originally was told to pick it up, without issue.
"


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Verified Customer
Rating 10/10
5/5
2016-02-09

great Job.

"The Guys were quick, knew what they were doing, efficient, and answered every question we had. Great Job."


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Verified Customer
Rating 10/10
5/5
2016-02-09

Quiet As Mice!!

"The two guys that delivered my tv were great. Had two little ones napping when the delivery came and the guys were super quiet as they brought the new tv in and relocated a couple of tvs for me in the house. They did a great job and were very professional. Very satisfied with their work."


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Verified Customer
Rating 8/10
4/5
2016-02-09

overall not bad !

"delivery on time but they forgot to give me dryer cordset,had to chase them down, no help at all with set up of new washer and dryer."


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Verified Customer
Rating 10/10
5/5
2016-02-08

"The customer service personnel were pleasant and helpful. "


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Verified Customer
Rating 10/10
5/5
2016-02-08

Baby crockpot find!

"I have been online for a few days to find a 1.5 quart crockpot,and wow there it is at your store,now need to look at small cordless sweepers,will enjoy this store,so quick with deliverys!"


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Verified Customer
Rating 2/10
1/5
2016-02-08

Want your item? Jump through hoops!

"We ordered a tv a week ago and were told it would be ready 7 days later. No big deal... Then the Sunday came, no email or anything since the order summary email. I call the store to see if they have it ready, they tell me I have to call a different number (after putting me on hold for a few minutes). I call that number, it is a voicemail that says nothing about HHGregg, so I hung up called back assuming that one of us got the number wrong. They say it was correct and I need to leave a message. I said I don't want to leave a message I want to know what is going on with my order. They stated it hasn't processed, it is frozen... I called the number since they couldn't do anything and left a message (still haven't heard back). My gf called their customer support and the lady helped and said if the store needs they can call her. We went to the store where we were assured it was ready, they acted like they had no clue, even though the support lady had just talked to the people we talked to. Finally it was all worked out and we got a very nice tv. Great product, awful experience. "


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Verified Customer
Rating 10/10
5/5
2016-02-08

satisfied

"satisfied with delivery and they way the product was handled."


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Verified Customer
Rating 10/10
5/5
2016-02-08

They Keep there word

"I was told my Bed would be delivered between the hours of 8am to 11 am. I received a call from my Driver at 7:40am, and they were at my front door at 8:20am, Quick and efficient. Both Delivery men were very courteous and did everything I asked of them and my Bed is Beautiful and so very comfortable. Thank you "


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Verified Customer
Rating 10/10
5/5
2016-02-07

"Delivered as promised on time. Good job. "


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Verified Customer
Rating 10/10
5/5
2016-02-07

Completely Satisfied

"Our TV was delivered on time, setup went smoothly. The deliverers could not remove our old TV a huge dinosaur (65 inch rear projection) they just didn't have room in the truck, I called and rescheduled the pickup with again went smoothly. Very happy with the way the whole transaction went down."


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