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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4151 E 96th St Indianapolis, IN
    • Contact: onlinecustomercare@hhgregg.com
    • Phone: n/a
    • Customer Support: 1-866-974-7344
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.81/10 5.81/10
    Chance of future purchase: Rating 2.94/10 2.94/10
    Shipping & packaging: Rating 3.50/10 3.50/10
    Customer service: Rating 3.31/10 3.31/10
    Return/Replacement policy: Rating 2.67/10 2.67/10

5,705 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered a Proscan 9" 8GB Android 4.4 KitKat Touchscreen and received JellyBean 4.2. Called customer svc and told to go to store for exchange. I told CS the store did not have any 9" tablets but CS transferred me to store anyway and just dumped me on them and hung up. Did not stay on the line. Must have thought I was lying. As I knew, store couldn't help me but called CS back and was put on "endless hold". Apologized and said they would call me back when they got an answer. It is 5 days and no call back. I sent email to CS 4 days ago and still no reply. Service at the store has been excellent but purchasing online has not and looks like they think they can switch products on me and I am too stupid to notice or they don't know their stock. Then they can ignore me when I catch them doing it. The website gave me a choice of which model to select and my confirmation was for my selection. This is NOT my error. "


Rating 10/10
5/5
modified review posted

"Everybody is all ways very helpful
Great Place!!!!
"


Rating 10/10
5/5
modified review posted

"Great price, fast shipping, no problems! Thank you."


Rating 2/10
1/5
modified review posted

"The nightmare is not over yet. hhgregg has been the topic of my conversation with many of my friends. The worst buying experience I have ever had in 50+ years. I will never do business with hhgregg and I will continue to tell my friends to avoid the retailer at all costs.

I have spent in excess of 5 hours on the phone trying to resolve the simple order of a refrigerator and dishwasher.

When hhgregg goes out of business and the shareholders want to know what went wrong, the answer will be terrible customer service.
"


Rating 10/10
5/5
modified review posted

"I was in need of headphones because I had broken my other pair. Was given a delivery date of the first of this week and got them the end of last week. Thanks for being so prompt!!
"


Rating 10/10
5/5
modified review posted

"Juan was very helpful. He helped me a week prior to me purchasing the home theater system. He was very patient and kind. Gave me good advice."


Rating 10/10
5/5
modified review posted

"appreciate the delivery team"


Rating 10/10
5/5
modified review posted

"Very professional and customer friendly throughout the process."


Rating 4/10
2/5
modified review posted

"Delivery time has come and gone. Just got an email this morning the product was just shipped. "


Rating 2/10
1/5
modified review posted

"I was very unhappy with the way my purchase was shipped . I bought a Sony Blueray player for a gift for someone . It was shipped in the original box with tape and stickers all over it . The box was also very scuffed up . I ended up having to take it to the HHGregg store to exchange it . I could not give this as a gift with such a terrible appearance for the box ."


Rating 2/10
1/5
modified review posted

"The order was cancelled due to a improper number in the phone number. But instead of sending me an email they cancelled the order and we sat waiting for 5 days for delivery. They had sent an email confirming the order and delivery day but not the cancellation."


Rating 10/10
5/5
modified review posted

"Fred (Alfredo Leon) and Co -- were on time, removed the old range and replaced with new range quickly and efficiently -- with no mess, no hassle. -- friendly and very professional.
Sally Winans - 6716 Fir Ave Cleve 44102
"


Rating 10/10
5/5
modified review posted

"smooth. very easy. no problems except these surveys. always poppin' up in email box."


Rating 10/10
5/5
modified review posted

"Thank u . Good price, great service!"


Rating 8/10
4/5
modified review posted

"Easy enough to order - difficult to pickup. First it was not there in the requisite 2 -3 days. Went yesterday and could not pick up - said I would come back today but did not have the time. Will try again tomorrow"


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