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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4151 E 96th St Indianapolis, IN
    • Contact: onlinecustomercare@hhgregg.com
    • Phone: n/a
    • Customer Support: 1-866-974-7344
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.39/10 6.39/10
    Chance of future purchase: Rating 3.89/10 3.89/10
    Shipping & packaging: Rating 4.89/10 4.89/10
    Customer service: Rating 4.10/10 4.10/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

5,526 Customer Reviews

Rating 10/10
5/5
modified review posted

"bought on-line picked up in-store. That easy!"


Rating 2/10
1/5
modified review posted

"So dishonest I cancelled the purchase. Advertise free delivery, take away etc., couldn't place order without selecting $79.99 delivery charge. Web site said "delivery charge will be removed in cart". It wasn't. Call to hh greg, they said it would be refunded in the form of a rabate. Told to read "fine print" rebate rules: only a $50.00 rebate would be sent. This is a fleecing of $29.99. I cancelled the order and am planning to file a complaint with the WI Attorney General's office."


Rating 10/10
5/5
modified review posted

"I ordered the dishwasher online so didn't need a sales rep. However, when I consulted them on the phone about the order and when my husband picked it up they were very pleasant, courteous, and helpful in getting it out to the truck."


Rating 8/10
4/5
modified review posted

"They didnt have everything in stock but they did refund my money right away."


Rating 10/10
5/5
modified review posted

"They have been more than professional, more than helpful and respectful. The manager acted like a leader personally taking care of me and carrying them to the truck.
Thank you for the whole experience
"


Rating 10/10
5/5
modified review posted

"Everything went smoothly and I was very satisfied"


Rating 2/10
1/5
modified review posted

"Do not trust HHGregg's price match! I ordered a Logitech Harmony 650 remote from them knowing that it was cheaper at Best Buy. When I called to request a price match, they refused to do so because their description was slightly different, however, the manufacturer's part number listed on their site and Best Buy's site was exactly the same. In the end, it turned out that the model they were selling was a discontinued model and the model number on their website was the one for the newer model. Even though their information was incorrect, they still refused to complete the price match. I chose to cancel the order and purchase the item from a more reputable store that would honor the price match.

As an additional note, when I called customer service, the automated system said my expected wait time was 4 minutes. I was on hold for over 30 minutes!
"


Rating 10/10
5/5
modified review posted

"My California king mattress cover/ protector arrived on time and is very comfortable. "


Rating 2/10
1/5
modified review posted

"when they delivered my item i had to refuse it because the gas line piece was broken so i don't have my item. they called me to reschedule delivery for sat which was suppose to be today and no never called me to confirm so i called yesterday evning abt 6:30pm and the lady i spoke said im not on the schedule because the item i ordered is not in stock. no called to tell me that so i cancelled the order. someone should have called me instead of me calling them."


Rating 4/10
2/5
modified review posted

"I have not received an email stating that my merchandise has shipped yet, not happy :("


Rating 10/10
5/5
modified review posted

"Timely delivery of the order"


Rating 10/10
5/5
modified review posted

"First time ordering online. Quick delivery and awesome pricing."


Rating 4/10
2/5
modified review posted

"My order has not been compleated"


Rating 10/10
5/5
modified review posted

"It was easy to order the item by phone"


Rating 10/10
5/5
modified review posted

"Quick! On sale! And it works! Wonderful! "


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