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"Recently I ordered from HD. After, I stumbled upon on these bad reviews and was worried my fate would be the same. Fortunatly for me it was not. I ordered Mon, got the "been shipped" email Tues, and recieved my order on Fri. They did send an email that 1 item was out of stock and they had creditted my card. Hopefully what ever problems they may have had have been fixed."
"I ordered a case for my Ipad Mini on 9/6/13, it was shipped the same day and have not received it yet. The tracking form on their website doesn't work. When I called all they could tell me was that the package has left their facility, but there is no new information on the package. I asked them to email me the USPS tracking number so I could check it myself and so far no email with the number. Tomorrow is day 10, so if I don't get it by then I am disputing the charge with my credit card company. I just don't trust that they have no new tracking info if they have a USPS tracking number. Update 9/25/13: never received the iPad cover. I called them on 9/18 to cancel the order and they agreed to refund my money and I was told that I would see it on my credit card statement in 1-2 days (so by 9/20). No refund as of today so I filed a dispute with my credit card company and the CC company promptly issued a refund within an hour. If I could I would give them 0 stars or even less than that. Very poor way of doing business. I ended up ordering a cover through Amazon and received it in 5 days."
"Please do not shop with this company their merchandise is cheap and they refuse to take it back without a restock fee. Shop with Amazon they stand behind everything they sell. "
"I usually read reviews before I place an order but for some reason this time I didn't and I'm glad that I didn't because I would've never ordered if I had. I ordered a case for my Samsung Note 2. It came in a few.days after it was ordered and in perfect condition. It was only $15 and is exactly what I wanted. I will be ordering from this company again."
"I'm so angry at this company! I ordered 2 cases for my new phone 13 days ago and I've gotten nothing. Tracking number they gave me stopped tracking 5 days ago. I get a busy signal when I call and the tracking button is no good on their website. This company is a huge joke. "
"Hopefully this is a sign of them trying to turn themselves around. I was refunded every penny on my return. I will not likely use them ever again because of the condition of the item I bought, but I did get my money back, including shipping costs."
"within 15 minutes of pay paling an order to these people i went online to see where the package would come from-for expected delivery.I was horrified to see all the negatives and immediately contacted paypal to cancel payment then emailed HD . pay pal contacted them to cancel shipment. They sent the order anyhow.! and took my money.I got the package and refused it -again contacted HD-with a phone call-and was told they would return my order money but NOT the $15.07 for shipping-even though it was their fault it was sent. So now I have an open case with paypal trying to get the whole amount . Good luck .This seems like a shoddy operation."
"Every single thing I ordered arrived PERFECTLY. I saw all the negative reviews after I placed my order and even called my bank to stop the charge. They said that couldn't happen so just wait for the products. And if they arrived broken or never arrived, just challenge the charge. Well, everything arrived in beautiful packaging, with an invoice with all items on the packing slip manually checked off in pen by the person who packed it. All items were individually wrapped inside in sealed, professional wrapping and are NEW and in perfect condition. My deals were super cheap thanks to Black Friday and I couldn't be happier. For five great things plus shipping, my total was a whopping $14.77. EXCELLENT!"
"HDA sent a defective item ($32.00), it didn't work properly (wouldn't hold a charge to boost cell phone). Followed their procedures, obtain RMA number, went to post office and mailed 'delivery confirmation' and have heard NOTHING from HDA in nearly one month. No credit, no replacement, no contact, nothing. At this point, I want nothing from HDA. DO NOT ORDER PRODUCT FROM THIS COMPANY!!!! It's not worth the poor business prices and aggravation. I'm done writing e-mails to their support services. You shouldn't have to chase organizations to do the right thing."
"Ive ordered about 5 times from them. My most recent purchase. I did receive a wrong item. There phone numbers do not work. But it took 2 days for my email to get a response. They did send me the correct item and a prepaid label to send the wrong item back to them.It was weird that i had to take a photo of the wrong item with the invoice receipt during your email transactions to get them to agree.I will continue to order from them. "
"I ordered 3 items for my new Samsung Galaxy S3 on 9/28/2013 and received a USPS tracking number which was total garbage. It quickly became obvious that no package was ever really taken to a US post office, as it never showed up at any sort facility. I tried emails at first and then phone calls to the company to verify that it had shipped but never got a response from any email and never got past a busy signal during their working hours. This is not unlike many other customer complaints that I saw when I did a search online for reviews. Of course HD Accessories charged my credit card immediately. On 10/9/2013 I went to my local bank which issued my VISA card and filed a dispute of the charges. While I was there the bank officer did a online search of HD Accessories complaints and did verify that I was dealing with a company with questionable business practices. Apparently VISA contacted them about the purchase because that night they sent me multiple emails, which continued beyond regular business hours, using "flowery" language apologizing for any inconvenience that their miserable service has caused me. Plus,they have sent me a completely new tracking number, oh gosh, what a surprise! My advice to "all" is DO NOT DO BUSINESS WITH THIS COMPANY. Oh, I forgot to mention that I have tried to track my order on their own website, it did and still does not have a record of any order from me10/11/12 Here is an update to my HD Accessories story. The latest USPS tracking number they gave me was not mine. I followed the tracking number 420917099400111201080722877639 and it was delivered to a customer in Chino Hills California. I live in southern Missouri.10/12/12 Yet another new tracking number sent to me from HD Accessories for my order, 9400111201080110226148 Looks like this one is headed for somewhere in Pennsylvania. I filed a complaint to the Federal Trade Commision and well also be going to the California Attorney General office. I hope anyone else who has had problems with this online company will do the same. It is easy to do online and will help in getting the authorities to focus on the company. I'm not going to the BBB because I've never had any luck going through them. "
"Totally fine for me. I ordered a case, it went through in a couple days and came a week after that. The case is in perfect condition and there was nothing sketchy about it."
"I ordered from hdaccessory.com ya their priced mightbe great but the customer service, if you can get through without getting a busy signal, sucks! Their tracking numbers don't do anything for you, whenever you try and check on the status of your order you get nothing or you will just get the date that it was scanned into the system.Never again!!!"
"I ordered two covers for my Samsung Galaxy S III on 9/1/2012 and I still have not received them as of 9/18/2012. I called last week (9/11/2012) and was given a tracking number, but the tracking only tracked to 9/7/2012. I finally got through today after six tries and only getting a busy signal and was told that the tracking shows they delivered it on 9/11/2012. I have not received my order. I was told to complain to the USPS. Never again and if I don't have my order today, I'm filing a complaint with the BBB."
"I have been an online shopper for years and this is by fay the worst experience I have with this company: http://www.hdaccessory.com. Don't be fooled by their cheaper prices, you will save yourself a lot of headaches and money if you don't buy from them, they also have very bad return policy and horrible customer service.I purchased a white ipad cover from them and the ipad cover I received is defective and the auto on/off cover is not working. On top of that, the white cover is stained in many places like a used item. So I called and called many, many times, I can never get through, constantly a busy signal, try it yourself before you decide to purchase anything: (562) 692-8883. I then emailed them over the next couple of days informing them about the defective product and even gave them my number to call me back but I got no reply. Finally after a few attempts, after I told them that I would escalate this matter to BBB (Better Business Bureau) I finally got a standard reply back from them telling me to send item back to them for them to inspect it in their facility and test the item. However, I asked them over and over again for a pre-paid return label and they refused to do so, instead they told me to send them pictures so they can decide. The only thing I can do in the picture is to show them the stains but how could I send them picture of the defective auto ON/OFF cover? I did what they told me to do, I sent them pictures and informed them that there is no way I can show them in picture that the auto on/off cover is not working, so after all that, they told me to send the item back but still will not give me a pre-paid label after seeing pictures of stains on the ipad cover. Anyways, instead of arguing with them trying to obtain a pre-paid return label, I ended up sending the ipad cover to them via USPS and even paid extra on the delivery confirmation. Couple of weeks later, today (7/23/12) actually, I just received a REFUSED delivery package returned to me from USPS. I am certainly furious at this point. I spent countless effort trying to get a refund and after doing all that they asked, they refused to receive my returned merchandise. WOW, they are unbelievable! I never thought this company can be so dirty to their customers… They gave me the runaround, making me pay more postage to return them item and then refused to receive my returned merchandise. I am so angry right now, I want whoever that had bad experience with this company to contact me and I want to gather enough cases to sue this company. I WILL go the extra mile to make sure no more customers are bullied like what I have been through. Make sure you save all your correspondence with this company, every piece of evidence will help. So, please contact me at: email@example.com. Thanks. I will also report them to BBB of California, Paypal, authorize.net, geotrust and all the credit card companies."
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