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220 reviews
posted Apr-06-2013
reply posted Apr-07-2013 “STETER1, I'm glad you thought the first part of your order for the EOTech sight was fast and easy. The second item in your order, a $34.95 bore sight, has been unavailable from the manufacturer due to a delay in receiving a part from overseas.
We never charge customers for an order until the product ships, except for special orders or if the customer specifically tells us to hold on to his payment. In your case, you paid with PayPal for the EOTech sight (which you've already received) and the bore sight, and you chose to not be refunded the $34.95 but instead wait for the bore sight to arrive.
It's been three weeks since you placed the order, but it sounds like you're a little irritated by the wait, so I've refunded your $34.95 PayPal payment. I'll still notify you when the bore sights become available, and we can do your order again if you haven't already found a bore sight elsewhere.”
"Outstanding customer service. Other businesses need to learn from these people how to treat a customer. "