5/5

posted May-20-2013

"Received the unit in a timely manner. It was exactly as advertised and works great."

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5/5

posted May-19-2013

"Best price all around, the exact item was delivered in promptly manner."

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5/5

posted May-18-2013

"I was looking for a gun safe for a while and came across gunsafes.com I was a little skeptical about ordering a safe online. I spoke to Sara Collins and a few other sales reps there and after them spending a lot of time with me I was very confident I was buying from knowledgeable people and patient after I changed my order a couple of times. I got the best price from them and delivery was on time. I highly recommend gunsafes.com to anyone. Glen"

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1/5

posted May-18-2013

"Absolutely horrible service. A HUGE disappointing experience. Item was not in stock, but on the website it showed available. Instead of being honest and admitting their mistake, they cower behind the fact that there is a ban scare so they're extremely busy. This is a poor reason for not being able to update their site. I have worked in the gun industry during the 2008 ban scare and this is a horrible excuse. On top of that they still didn't update their website even after i complained for several weeks, and the item still showed in stock. I didn't received my item until 2 months later. The woman who i was communicating with was extremely rude, and instead of trying to help, would write snappy remarks back to me. I highly recommend calling before ordering, or better yet, DO NOT DEAL WITH THIS COMPANY!

Update 5/20/13: In reply to gunsafes reply. They did not contact me to let me know the item was backordered, i contacted them 15 days after i ordred it and then they told me it was on backorder. once again they blame the manufacturer, not their own ability to maintain their website. They say this isn't common, but just read these reviews, 1 out 8 have the same problem. I have all the email proofs for your failure! also they charged my credit card immediately and had my money the whole time.

update 5/20/13 have been communicating with gunsafes.com thru email, and they are rectifying the situation. "

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5/5

posted May-18-2013

"Ordered I believe in Jan. and the service was awesome (Sara) . I would defiantly order from Gunsafes.com again. Took longer then expected do to the demand at the time and the color I ordered. Only complaint was the delivery company shows up in an old truck, one guy, and the lift gate didn't really work. So, I had round up some neighbors to help get the safe out of the truck and move it into the garage! Gunsafe.com had the best prices, excellent service, and kept me informed on the status of my order. "

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5/5

posted May-18-2013

"Great service! Order was delivered as promised. Although, there were delays because of the overwhelming demand on the manufacturer, Gunsafes.com proactively kept me up to date on the order status. I would order from them again."

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4/5

posted May-18-2013

"My purchase was for my son's birthday. I was very pleased to find the right locking cabinet at an affordable price. The only difficulty I had with the order was placement on backorder. My son's cabinet was finally shipped early March. A notification of backorder would have been helpful."

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5/5

posted May-18-2013

"Overall I was pleased with the way my order was handled. The only suggestion I would offer is that real 3/4 inch plywood be used for the decking of the pallet. The particle board underlayment that was used busted out during shipment under two of the legs. However, the safe arrived In good shape."

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5/5

posted May-17-2013

"Gunsafes.com is a great website. I not only found what I was looking for but searched different websites for over 2 months and I found that they have the lowest prices and customer service is outstanding. thanks gunsafes.com for the great service and experience!"

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5/5

posted May-17-2013

"Exactly as advertised. Gunsafes.com kept me informed all the way through the order process. I ordered the imprint safe and was immediately told that it was on back order and was notified when they were shipping. All in all, I was very satisfied with the process but not that I had to wait. I could have paid more to get it faster, from another site, but stayed with Gunsafe.com because they had the best price and a great reputation. Thank you Gunsafes.com"

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5/5

posted May-17-2013

"The safe took a little longer to receive than I expected but it is a great safe. Looks wonderful and is very strong. Delivery person was very helpful AAAA+++++"

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5/5

posted May-17-2013

"The back order of the safe was frustrating but the Gunsafes staff was great at communicating through out the process. I was actually pleasantly surprised at the level of personal communication. I received my safe and it works great."

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5/5

posted May-17-2013

"Although I can't say my order was not without a glitch, Gunsafes.com amiably resolved any problem regarding my order in a very professional and courteous manner. I need to add that the only problem I had arose in the delivery process and Gunsafes.com had no direct control over the situation at hand (delivery company was not able to handle the "White Glove - Platinum" delivery of my safe down a flight of stairs).

Sara and Marty were both very helpful throughout my purchase. The order was placed, by phone, with Sara. She was very pleasant and professional. Marty helped me determine the status of my order and dealt with the safe manufacturer to ship the product out after a delay. I bought a Cannon CA33 and it ended up taking longer to get out the door due to volume problems with the manufacturer(again not any blame towards Gunsafes.com).

All said and done, my interactions with Gunsafes.com was a very positive experience, and all of the folks at Gunsafes.com were great to work with. They went out of their way to make sure I was satisfied with our dealings at the end of the day.

It is a pleasure to work with a company with such high regard for customer satisfaction! Many companies do not operate with as much concern for their customers, and Gunsafes.com went above and beyond to make sure I was happy with my order and any issues with it. Kudos for a fine example of Customer Service! (And thank you Sara and Marty especially.)

As I said, I ordered a Cannon CA33 and am very pleased with its construction (made in U.S.A.), functionality, and aesthetics (absolutely beautiful). The warranty on the safe is unbeatable too. I also ordered a number of accessories for the safe, and they were great too.

Costs of my purchase were extremely fair as well. Any future needs I may have, will definitely be conducted through Gunsafes.com again. They have won over a dedicated customer for the future.

A+ to Gunsafes.com for their products and representatives! You have restored my confidence in Customer Service and have won over a dedicated customer for the future.

I would not hesitate to recommend Gunsafes.com to all that I find who require a reputable company to purchase their products through. There are so many products available through them, it was a difficult decision on what products best met my needs.
Thank you again for such fine prices, products, and professionalism in service.

(And no, this isn't a biased review; it's just so refreshing to find a company that is so customer oriented.)

Greg
"

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5/5

posted May-15-2013

"I received exactly what was detailed in the website. Quick and easy to order and received this item in a timely manner. I love my new safe!"

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5/5

posted May-14-2013

"Great service, great product. Thank you!"

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