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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Gunsafes.com Gunsafes.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 401 N Bonner Mall Way/ STE M
    • Contact: sales@gunsafes.com
    • Phone: 855-248-6723
    • Customer Support: 855-248-6723
    • Business Hours: M-F 7:00am - 4:00pm (Pacific Time)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 8.33/10 8.33/10
    Shipping & packaging: Rating 7.92/10 7.92/10
    Customer service: Rating 8.44/10 8.44/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

What is this?

518 Customer Reviews

Rating 10/10
5/5

"Thank you Gunsafe for sending the console vault I ordered for my husbands birthday. He is very excited and pleased with it. He's looking forward to installing it in our Tundra. I liked that it was delivered as promised. We will definitely order from Gunsafe again also recommend to our family and friends. Thank you again.
A happy and satisfied customer.
"


Rating 8/10
4/5

"Had initial issue with shipping - not Gunsafes fault.
Gunsafes reached out to address.
"


Rating 10/10
5/5

"I got the wrong safe at first. They had to ship another one. I don't blame customer service. They were professional in every way. Somebody else dropped the ball on the order. I am very pleased with the safe and the price. "


Rating 10/10
5/5

"Easy transaction. Got item much sooner than expected. Just wish I would have gotten the white glove delivery service. But that was my fault!!!! Lesson learned!!!!"


Rating 10/10
5/5

"Safe was shipped quickly as promised, got here fast, and back ordered item was shipped also as promised. Customer service answered all of my questions promptly."


Rating 10/10
5/5

"Affordable product, good quality, fast shipping, overall great experience. "


Rating 2/10
1/5

"I love the Safe but the customer service from Gunsafes. com was horrible I had to call 3 times to follow up on my order to see when it was going to ship. My Delivery was suppose to be at the end of May never did I get email with an update regarding the status. I waited until June to call them and ask for an update. They said it would ship on Friday or Monday and that I would get a an update through email. Well Friday and Monday went by didn't here anything so I had to make a 3rd call to follow up on when my safe would ship!! Finally I got the email and I received my Safe on June 8th. Horrible Customer Service Love the LIberty Safe its awesome!!"

Rep reply posted Aug-11-2015

GunSafes, Gunsafes.com rep has responded

“Our Valued customer,
I am very sorry for any frustration. This safe was advertised to ship the end of May, I am sorry if you were confused and thought it was to deliver at the end of May. The safe did ship a few days late, and shipped June 2nd. As far as our lack of communication, I sincerely apologize. It looks like the tracking information was emailed to you on Tuesday June 2nd, instead of Friday, or that Monday the 1st. I am sorry for that one day delay, Please know it was not intentional, and the safe just left the dock a day late.

We strive to provide excellent service every day, and I do understand your safe shipped a few days late. I hope you can excuse us for this, and are happy with your new product. We are here to help with any of your needs moving forward. If there is anything g we can do to help make this a better experience please let us know.

Truly,
The Team at Gunsafes.com”


Rating 10/10
5/5

"Professional Service, Great Communication. Product was as expected. The staff at Gunsafes.com was responsive immediately to some minor questions and issues and got everything squared away immediately. I would absolutely deal with them again with no hesitation."


Rating 10/10
5/5

"I was completely satisfied with my liberty safe. They got a shipment in and called to let me know my safe would come earlier than originally expected. The customer service was excellent. My safe was fitted with an electronic lock and was delivered without any problems. I will ordering from them in the future."


Rating 10/10
5/5

"I highly recommend buying your safe from GunSafes.com. Their website is super easy to navigate and you won't find better pricing anywhere. They promptly respond to emails and are very friendly. Free shipping was also a huge plus. My next safe will come from GunSafes.com without a doubt. Thank you!!!"


Rating 10/10
5/5

"very pleased with the overall experience with gunsafes.com. the original time of delivery was
delayed because of the memorial day holiday but all other aspects were met to the tee. the safe
arrived with no marks or damage what so ever. very happy with the quality of the product. will be put to good use.
"


Rating 10/10
5/5

"Safe was delivered in excellent condition, I am very pleased with my purchase and the quality of the gun safe. I would recommend gunsafes.com as a place to purchase your gun safe. The workmanship and quality of this gun safe is outstanding."


Rating 10/10
5/5

"Needed a part for my safe, gunsfes had it and delivered it promptly. A very good business to deal with."


Rating 10/10
5/5

"I just ordered on line yesterday, and it was delivered today! Gunsafes has exceeded all my expectations. It was pleasure doing business with them."


No Avatar

Verified Customer
Rating 2/10
1/5

"The product is still not delivered."

Rep reply posted Jun-25-2015

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I am so sorry for any longer lead time then you may have expected. This was a custom order, they take 4-5 weeks in production, and the white glove service can take about 2-3 weeks based on its specialized nature. It has been about 7 weeks form the time of order, and I agree the safe should be delivering very soon, We will reach out to the delivery provider immediately to be sure this gets delivered as soon as possible.

If there is anything else at all we can do, please do not hesitate to call or email us directly.

Thank you,
The Team at Gunsafes.com”


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Gunsafes.com is a merchant member
Gunsafes.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.