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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 401 N Bonner Mall Way/ STE M
    • Contact: sales@gunsafes.com
    • Phone: 855-248-6723
    • Customer Support: 855-248-6723
    • Business Hours: M-F 7:00am - 4:00pm (Pacific Time)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.17/10 8.17/10
    Chance of future purchase: Rating 7.21/10 7.21/10
    Shipping & packaging: Rating 6.70/10 6.70/10
    Customer service: Rating 6.45/10 6.45/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

What is this?

474 Customer Reviews

Rating 10/10
5/5
modified review posted

"My safe arrived quickly. This is my second safe. It is twice the size of the first one I ordered. This one is for valuables."


Rating 10/10
5/5
modified review posted

"Absolutely the best customer service I've ever had as well as the best pricing on gun safes to be found in the entire world !!! Once I received my 80 gun gun safe I couldn't be more pleased. My safe was manufactured by Cannon which is top of the line and I about fainted when I seen how reasonably priced it was through gunsafes.com. I highly recommend this company above any other. I tell my friends how much I paid for it and they can hardly believe it. Also my safe came all the way from Washington state on the west coast and I live in North Carolina on the east coast and shipping was FREE !!! "


Rating 2/10
1/5
modified review posted

"Recently I bought a Gun safe off Gunsafes.com, exactly the safe I wanted at a great price. Ordered and paid for the safe and they stated that it would be nearly 2 months due to manufacturing the safe which was fine as I did not need it immediately.

A few days before the Safe was to be delivered, which is 2 months after I paid, I got an email from one of the sales associates at gunsafes.com who notified me that the safe I ordered was not ready, and would not be ready for another 3 weeks. This to me was completely unacceptable. Not only that but the options they gave me to compensate were to ship a new safe but could not have it there for 2 weeks either.

Needless to say my experience with this company and how they treat their customers when things go awry is pretty low, when I explained why I was upset the associate began to cite for me their small print and how they were not liable, and then blame liberty safes and their line for the failure in ship date which boggles my mind as I ordered from gunsafes.com and not liberty directly and feel they should understand that its their responsibility to the customer.

Eventually I asked for a full refund and went to a local dealer while a bit more expensive gave me exactly what I wanted and got it immediately. As nice as the prices are if you need a safe on time from my experience this company isnt the way to go because they dont guarentee the time frames set when you pay them. Customer service was terrible.
"

modified review Rep reply posted Dec-15-2014

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I want to first sincerely apologize for your frustration. We did have some unexpected delays with the US built Liberty safes, and unfortunately it was out of our control. We had expected a Late November shipment, and10 days prior to the expected ship date, emailed each of customers that were effected to inform them of the delay. We never intend to hold anyone to the order, or any sort of fine print. The option was of course given to cancel the order if the delay was not acceptable.

We are very sorry, and we did try to get this in the time frame we had advertised, the delay was truly unforeseen and we tried very hard to keep you informed.

Truly,
The Team at Gunsafes.com”


Rating 10/10
5/5
modified review posted

"After a lot of research I decided to buy a Fort Knox pistol box from Gunsafes.com.
I can happily say that I don't regret it.
The safe was double boxed for protection and when I saw that it would be shipped standard ground I figured it would take 5-7 business days to arrive. Well it came in 3 days in perfect condition. I tested it and it works perfectly.
I couldn't be happier and would not hesitate to purchase from them in the future.
"


Rating 10/10
5/5
modified review posted

"Great communication during shipping process.
great safe best deal around!
When I outgrow this one will order a bigger one!
Marvin
Burbank Ca
"


Rating 10/10
5/5
modified review posted

"Excellent products. Fair price. Good shipping for very heavy and difficult items. I love my Liberty Safe!!!"


Rating 2/10
1/5
modified review posted

"GSA64 [A64]
Cannon A64 Armory Gun Safe 80 Gun [Cannon Safes]
Select Color: Hammertone Black/ Chrome Graphics

Let me start by saying, don't waste your time!!!!!!
This has got to be a FACTORY REJECT.
It was well over a month before it showed up(closer to 2)

When I first saw it, it looked great. Then I opened the door. I could see pieces of sheetrock crumbs all in the floor. No biggie. I started putting the shelves together and seen the noticeably warped dividers. An inch sag on the top shelves. So I started to get heated right off the bat. Then I found that the shelving brackets on the side didn't line up with their mate on the opposite side. That's all said and done, Redneck Engineering and a lot of cursing. I go to close is up and the @#*% door wont latch!
I call the people to get it serviced, and they have to order parts(of course they do, why wouldn't they). No fault to the service ppl that have to drive 2 hrs each way(2x), they were great.
I'm just glad GunSafes.com wanted me to do a review. It did take them 10 months to ask for it. Hope this is what you were looking for guys!

DO NOT ORDER FROM www.GunSafes.com !!!!
"

modified review Rep reply posted Oct-09-2014

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I want to personally email you and truly apologize for all of this. We did have the safe advertised as ships in 4-6 weeks, I am very sorry if it came any later then we had anticipated. We order these safes brand new form Cannon, and if you feel this was not a brand new safe, we need to bring that to their attention. It sound like this was an issue with the warranty and the product, and I am wondering if there is something more we could have done here at Gunsafes.com to make this a better experience?

From the sounds of it, the safe was fixed, if there still something that need to be fixed, or anything else we can do please let us know. We hold you in high regard as a customer and truly want this to be a positive experience.

Thank you,
The Team at Gunsafes.com”


Rating 2/10
1/5
modified review posted

"I am sure the safe is a good one, only problem is, I have not received it as of this writing. I have been promised a delivery but can't seem to get an answer from the delivery company as to why it missed the delivery day (even though I wasted a day waiting, I suppose they are the only ones who have to show up to work). To be fair, customer service has been trying to solve the issue and has issued credits for inconvenience, but we have not come to a satisfactory resolution as yet. Sure would be nice to write a glowing review and likely would if I could get the safe I purchased. Not Happy. Updated after initial review, after getting email to submit a review and started reading them I seemed to notice a familiar theme with shipping, it seems if you live in an non metropolitan area, there are problems with rural area's. And it seems no one cares at either the delivery firm or gunsafes.com since I sent an email to them both the day shipment was to arrive and have not heard from anyone explaining to me why I was told it would be here and then it never made it. I did call the driver and he told me, uh it didn't get on my truck. How does this happen?"

modified review Rep reply posted Oct-08-2014

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I am very sorry for any delay, or any lack of communication. We have been in constant communication with you and the delivery provider. I am sorry it has been so hard to get this safe delivered, and I want you to know we are doing absolutely everything we can to get this resolved as quickly as possible,

Truly,
The Team at Gunsafes.com”


Rating 10/10
5/5
modified review posted

"Gun safes made purchasing and receiving my safe very easy. Pricing seemed fair and product was great. Delivery took a little longer than I expected, but delivery team did a great job."


Rating 10/10
5/5
modified review posted

"If you are over sixty you probably remember sending in a box top and 25 cents for your Capt. Marvel secret decoder ring and checking the mailbox every day. It seemed like forever before the day it arrived, but it did and you were on top of the world.

That was what it was like for me waiting for my safe. I'm on top of the world now. The delivery was great and professional. The directions for the combination were clear and the locking mechanism works flawlessly.

The safe is everything I expected and I would recommend that anyone looking to buy a safe go to your website and order one of the Rhino Metals safes. I give it ten stars ( if there is a rating that high). Thank you for your professional website and keeping me in the loop on the status of my order.
"


Rating 10/10
5/5
modified review posted

"Fast Friendly service at a fair price. Even handled some late upgrades for me. A+++++ all around"


Rating 10/10
5/5
modified review posted

"Smooth as silk ,Love the safe and delivery no problem .Thanks "


Rating 4/10
2/5
modified review posted

"Selection and pricing were better than most other retailer I found. Very pleased on that.

The actual safe and method of delivery was satisfactory. Kudos to Browning and ABF for that.

What happened in between is what I've tried to move on from...while shopping and placing my order I was made aware that shipping the safe could take up to 2 weeks to commence. About the 2 week mark I had failed to receive any information on my order status. I called customer service and spoke to a cordial staff person who assured me my safe would be shipping out very soon. I said that was fine and asked what was taking so long. They didn't know but told me they would find out and get back with me the next day to let me know. This never happened. After another week, I called back to customer service and received the same thing. No one knew why the safe hadn't shipped out yet, but they would call the manufacturer and let me know asap. I replied that this promise was made to me before and I never heard anything. I asked if this was common practice and was told no. I then asked if I would be compensated for my inconvenience and was told that they would get "something" done. Nothing happened AND I never got a phone call about the status of my safe. Finally on July 30 I received an email stating my safe had shipped.

I am in the retail business. When a customer make a $2000+ purchase with the expectation of the product shipping out in a max of 2 weeks, and it takes a month, that leaves a bad taste in the customers mouth. I can deal with products being backorderable or other problems, but 'customer service' is not fulfilling their duties when I am the one having to initiate the conversation of where is the safe. Again, we're not talking about $25 or $250, over $2000. Maybe my expectations are unrealistic. I would've been fine if somebody would have simply sent an email or phoned me about the issues, but that didn't happen.
"

modified review Rep reply posted Sep-24-2014

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I am very sorry for any delay, or any lack of communication. We had emailed Browning and tried to get an order status both times you called, and had been told it would be shipping shorty. I apologize, it seems they were just behind on getting safes shipped, and we were not provided an solid update on the statusof the safe shipping.

If there is anything we can do to make this a better experience, please, let us know. This is not our normal practice, and I am sincerely very sorry for the unexpected delay in shipping.

Truly,
The Team at Gunsafes.com”


No Avatar
Los Alamos, NM
Rating 10/10
5/5
modified review posted

"Shopped for several weeks and talked to friends about which safes to buy etc. Spent some time (2-4 weeks) on-line looking at various safes and sellers before making my purchase.

I live a fair distance from a reasonable size city so delivery options and reputation for costumer support should there be problems have become important to me, based on past experiences.

Unfortunately the first safe was delivered with a big dent and several deep scratches. This is a shipping carrier problem for which I don't hold Gunsafes responsible. A call to Gunsafes and they arranged for a replacement within a day or two. Next my scheduled presented problems and they worked with the delivery company to store the safe for a few weeks (at no cost to me) till it could be delivered.

You might find cheaper, I don't really know, BUT I got to say that I can only given them an A+ for costumer service and support. Worth every penny for me!
"


Rating 2/10
1/5
modified review posted

"After waiting for nearly 2 months to receive my Liberty safe, it was delivered damaged. Unfortunately my wife signed the bill of lading while I was away at work not knowing that she needed to record any damage on it. This apparently absolves the carrier (R & L Carriers) of any wrongdoing even if it looks as though the safe was knocked on it's side during transit. I sent pictures to customer service at gunsafes.com and was told that since she signed it the only thing they could do was send me some touch up paint. I'm pretty sure there is internal damage to the gypsum boards between the steel walls of the safe because what looks to be drywall dust is falling out of the corners. I will be selling this safe as-is at a loss to someone who only wants basic theft protection due to a probable reduction in fire protection. I will also be looking for a replacement elsewhere."

modified review Rep reply posted Sep-24-2014

GunSafes, Gunsafes.com rep has responded

“Our Valued Customer,
I am so sorry you and this experience, we do require that the merchandise is inspected at the time of delivery. We have field a claim on your behalf, and we will pay you on any reimbursement offered by the carrier. It is very unfortunate, however if an item is signed for as having no damaged, it is not an ideal situation. We do make it very clear at the time of order and shipment to inspect the item before signing for it.

We are working on this for you, and hopefully the claim will result is a credit so we can pay you.

Truly,
The Team at Gunsafes.com”


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