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"Avoid this store guys! I purchased from this site and didn't receive it the time I needed it. Asked for a refund and they told me they cannot do it. Yes, their site was easy to navigate but then their service is really poor."
"I placed an order for a used electronic drum kit on Saturday. I received the order confirmation about 8 hours later (odd). Then Monday, I received an email saying that my order was on backorder. How could a used drum set be on backorder? I called customer service and they said that it must have been bought in store at the same exact time that I ordered it. I tend to believe that they simply manage their inventory poorly. Anyway, rather than offering an alternative (sending me a new one instead), she said that canceling my order was the only option. Now, I'm headed to musiciansfriend.com to place an order. Never going to Guitar Center again."
"Awful experience! Never going back. Needed 1 saddle for my guitar. They would only sell me a set of 6 for $60. They told me a novice could probably install new saddles in an afternoon, but I was feeling lazy, so I had them do it. They charged $20 for that and said it'd take 2 days. I called in 2 days, had to leave a message, never got called back. I called the next morning, same routine. I called that afternoon, had to leave a message, finally got called back only to hear they hadn't started. They said it'd be done later that afternoon (if they weren't busy) or the next day. Again, this was something they said a novice could do in 1 afternoon. That afternoon and the next day went by with no word. 3 more days of nothing, so I went in to figure out what the problem was, and they still hadn't even started it. I'd had enough, so I took it back. Only silver lining is that they didn't charge me the $20 for installation. I took my guitar to a local store down the street. They sold me 1 saddle, installed it, restrung it (including replacing a missing string), and intonated it for $10 in 15 minutes while I waited. Long story, so in summary: Guitar Center tried to charge $80, took a whole week to not even start the repair, and practically refused to talk to me in the process. Local store charged $10 and did it in 15 minutes."
"DO NOT buy from this company!!! They charged $3,902 of shipping charges for an $150 gift card that we wanted sent to our son in law. Five phone calls later, they still have not fully credited our credit card account. Not sure we will ever get all our money back!! STAY AWAY!!!!!!"
""I registered Attorney General complaints for Guitar Center fraud (failure to honor discount coupons, misrepresentation of product, failure to provide tracking for paid shipping, etc) Guitar Center's customer service prohibited me from contacting Guitar Center and its affiliates & ownership entities Dec 2010 however the letter was not notarized or endorsed by an officer of the company or legal counsel. By May 2011, I was buying again until Sept 2011 when I received a defective pedal. I attempted a return to a local GC and they refused the return in violation of GC's documented and advertised procedures. The Louisville, KY store that sold me the pedal refused to pay for return shipping, again in violation of GC procedures. My wife attempted to use three gift cards totaling $60 at the Columbus, OH store via online. GC canceled her orders and my orders and invalidated the $60 gift cards. Complaint is now escalated to ownership management at Bain Capital as GC has refused communication." This is an exact quote from our Attorney General of Massachusetts official complaint."
"Consumer from the north. Against my better judgement I shopped at guitar center. After reading all of the poor reviews.
I guess they have fun charging more to canadian customers. Seeing as they don't mention anywhere why they are charging more. Seems like everything is 15-18% more just because we are Canadian. One example,
They promised me a price of $67.00 They charged aprox $84. They promised $69.95 for my neck pickup, they charged $80. Been given the run around since I placed my order as well. If they promise you anything don't bother taking them seriously. No wonder they have a 1 star rating."
"I went to guitar center on Sunday before memorial day 9/4/11 to buy some monitors on sale my church is tax exempt, he started going over all this stuff about the law requiring I fill up a form[form that they don't supply like they used to] My church its on file but he refused to honor the Tax exempt, on the receipt he printed my churches name....He gave me 30 days to bring the form back.........."
"I ordered a Tascam DP-02 8 track recorder. I received a used unit. There were songs recorded from the previous owner. I returned the unit and ordered a replacement. The second one I received was even more used than the first. More songs recorded, covered in dust and the manuals were not in the plastic bag as they should be. Beware when ordering from them. They have lost my trust"
"I ordered a Yamaha Arius YDP181 88-Key Digital Piano over the phone from www.guitarcenter.com on May,28 2011. Besides the free shipping as they advertise on their website, I got a pretty nice Memorial day discount so I was pretty happy I purchased from GuitarCenter. It was supposed to be delivered on June 7 from 9 to 5. I took the day off and waited for the delivery. The shipping company called me at 5 p.m. and said the delivery guy was in your neighborhood so come down to pick it up myself because it would not be delivered into my apt. I was confused but I thought it was some kind of mistake. When I went down,he said it was either I pay extra 60 something dollars if I wanted it to be delivered to my apt on the 2nd floor or 20 bucks to him under the table and he would do a "favor" for me otherwise the piano would be left on the sidewalk of my apartment building where 100 of people walking by in Queens,NY. He said he didn't even have time to wait for me to call GuitarCenter to sort this out and I had to decide right away. So I sent it back. Their "free" shipping policy is this: Any heavy stuff like a piano is only delivered to the sidewalk of the building and this ridiculous yet crucial information will not be read or told by any means until the day of delivery by the delivery guy. GC's representative actually said the piano was delivered to my address so their advertisement was not a lie or anything. Seriously? First of all,I was NEVER INFORMED about this by GuitarCenter or by the shipping company. NOT A SINGLE WORD or PHONE CALL about this policy was told by their representative when I ordered it, or by the shipping company, via an email,or on their website, which I read through every pages and policies frantically. When I contacted GC's customer service,long story short,the only response I received was 'it's not our responsibility' crap. Basically what they said was they just took orders but whatever problems after that was not theirs but shipping company's responsibility so if I had a problem with shipping then take care of it with a shipping company. When I ordered my sofa,TV,gigantic cat tree,bed...etc to be delivered, they were delivered to inside my house or my doorstep at least, NOT to the sidewalk in front of the building. They wasted my time and energy and I feel like I was deceived. By the way, their answers or attitude changed everytime I contacted them. I just couldn't trust anything about what they said or advertised, so I requested a refund and will be done with that company for the rest of my life. "
"Awesome service on low-priced item (PRS SE Custom guitar)! Ordered a used guitar from the Guitar Center in Beaverton, OR. Spoke to the guitar specialist in the store (the phone number for the store was on the GC site). The guy walked back to storage, put his hands on the guitar, and very accurately described it (immaculate condition, needed restringing and a gig bag). I ordered the guitar on Thursday and on Friday, Kelley, the ops manager, emailed the UPS tracking number. I recieved the guitar the following Thursday (from Oregon all the way to Alabama). The guitar was as-described (even better condition). Communication was awesome, follow-up and shipping was spot-on. The price I paid was about half of what the same guitar is going for on ebay...and the condition was as good as any new model in the store. I'm definitely going to monitor used equipment as it comes into guitar centers by their rss feed on my web browser. Kudos to the Guitar Center Beaverton staff!Thanks!"
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posted Jan-04-2012 
![Share](javascript:share_rating({"review_body":"I placed an order for a used electronic drum kit on Saturday. I received the order confirmation about 8 hours later (odd). Then Monday, I received an email saying that my order was on backorder. How could a used drum set be on backorder? I called customer service and they said that it must have been bought in store at the same exact time that I ordered it. I tend to believe that they simply manage their inventory poorly. Anyway, rather than offering an alternative (sending me a new one instead), she said that canceling my order was the only option. Now, I\u0027m headed to musiciansfriend.com to place an order. Never going to Guitar Center again.","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/1272101#comment1272101","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"scottzee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awful experience! Never going back. Needed 1 saddle for my guitar. They would only sell me a set of 6 for $60. They told me a novice could probably install new saddles in an afternoon, but I was feeling lazy, so I had them do it. They charged $20 for that and said it\u0027d take 2 days. I called in 2 days, had to leave a message, never got called back. I called the next morning, same routine. I called that afternoon, had to leave a message, finally got called back only to hear they hadn\u0027t started. They said it\u0027d be done later that afternoon (if they weren\u0027t busy) or the next day. Again, this was something they said a novice could do in 1 afternoon. That afternoon and the next day went by with no word. 3 more days of nothing, so I went in to figure out what the problem was, and they still hadn\u0027t even started it. I\u0027d had enough, so I took it back. Only silver lining is that they didn\u0027t charge me the $20 for installation. I took my guitar to a local store down the street. They sold me 1 saddle, installed it, restrung it (including replacing a missing string), and intonated it for $10 in 15 minutes while I waited. Long story, so in summary: Guitar Center tried to charge $80, took a whole week to not even start the repair, and practically refused to talk to me in the process. Local store charged $10 and did it in 15 minutes.","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/1102839#comment1102839","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"cosmo923","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT buy from this company!!! They charged $3,902 of shipping charges for an $150 gift card that we wanted sent to our son in law. Five phone calls later, they still have not fully credited our credit card account. Not sure we will ever get all our money back!! STAY AWAY!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/1013873#comment1013873","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"ATLKams","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"\u0022I registered Attorney General complaints for Guitar Center fraud (failure to honor discount coupons, misrepresentation of product, failure to provide tracking for paid shipping, etc) Guitar Center\u0027s customer service prohibited me from contacting Guitar Center and its affiliates & ownership entities Dec 2010<br>however the letter was not notarized or endorsed by an officer of the company or legal counsel. By May 2011, I was buying again until Sept 2011 when I received a defective pedal. I attempted a return to a local GC and they refused the return in violation of GC\u0027s documented and advertised procedures. The<br>Louisville, KY store that sold me the pedal refused to pay for return shipping, again in violation of GC procedures. My wife attempted to use three gift cards totaling $60 at the Columbus, OH store via online. GC canceled her orders and my orders and invalidated the $60 gift cards. Complaint is now escalated to ownership management at Bain Capital as GC has refused communication.\u0022<br>This is an exact quote from our Attorney General of Massachusetts official complaint.","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/894559#comment894559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"Freud2011","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Consumer from the north. Against my better judgement I shopped at guitar center. After reading all of the poor reviews.<br><br>I guess they have fun charging more to canadian customers. Seeing as they don\u0027t mention anywhere why they are charging more. Seems like everything is 15-18% more just because we are Canadian. One example,<br><br>DiMarzio DP159 $84.99 USD <br>DiMarzio DP159 $101.22 CAD<br><br>They promised me a price of $67.00 They charged aprox $84. They promised $69.95 for my neck pickup, they charged $80. Been given the run around since I placed my order as well. If they promise you anything don\u0027t bother taking them seriously. No wonder they have a 1 star rating.","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/877370#comment877370","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"aBetaG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I went to guitar center on Sunday before memorial day 9\/4\/11 to buy some monitors on sale my church is tax exempt, he started going over all this stuff about the law requiring I fill up a form[form that they don\u0027t supply like they used to] My church its on file but he refused to honor the Tax exempt, on the receipt he printed my churches name....He gave me 30 days to bring the form back..........","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/858549#comment858549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"ViLo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Tascam DP-02 8 track recorder. I received a used unit. There were songs recorded from the previous owner.<br>I returned the unit and ordered a replacement. The second one I received was even more used than the first. More songs recorded, covered in dust and the manuals were not in the plastic bag as they should be. Beware when ordering from them. They have lost my trust","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/802028#comment802028","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"Haddo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Yamaha Arius YDP181 88-Key Digital Piano over the phone from www.guitarcenter.com on May,28 2011. Besides the free shipping as they advertise on their website, I got a pretty nice Memorial day discount so I was pretty happy I purchased from GuitarCenter. <br> It was supposed to be delivered on June 7 from 9 to 5. I took the day off and waited for the delivery. The shipping company called me at 5 p.m. and said the delivery guy was in your neighborhood so come down to pick it up myself because it would not be delivered into my apt. I was confused but I thought it was some kind of mistake. When I went down,he said it was either I pay extra 60 something dollars if I wanted it to be delivered to my apt on the 2nd floor or 20 bucks to him under the table and he would do a \u0022favor\u0022 for me otherwise the piano would be left on the sidewalk of my apartment building where 100 of people walking by in Queens,NY. He said he didn\u0027t even have time to wait for me to call GuitarCenter to sort this out and I had to decide right away. So I sent it back. <br>Their \u0022free\u0022 shipping policy is this: Any heavy stuff like a piano is only delivered to the sidewalk of the building and this ridiculous yet crucial information will not be read or told by any means until the day of delivery by the delivery guy. GC\u0027s representative actually said the piano was delivered to my address so their advertisement was not a lie or anything. Seriously? First of all,I was NEVER INFORMED about this by GuitarCenter or by the shipping company. NOT A SINGLE WORD or PHONE CALL about this policy was told by their representative when I ordered it, or by the shipping company, via an email,or on their website, which I read through every pages and policies frantically. When I contacted GC\u0027s customer service,long story short,the only response I received was \u0027it\u0027s not our responsibility\u0027 crap. Basically what they said was they just took orders but whatever problems after that was not theirs but shipping company\u0027s responsibility so if I had a problem with shipping then take care of it with a shipping company. When I ordered my sofa,TV,gigantic cat tree,bed...etc to be delivered, they were delivered to inside my house or my doorstep at least, NOT to the sidewalk in front of the building. They wasted my time and energy and I feel like I was deceived. By the way, their answers or attitude changed everytime I contacted them. I just couldn\u0027t trust anything about what they said or advertised, so I requested a refund and will be done with that company for the rest of my life. ","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/797873#comment797873","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"jalsanda350","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome service on low-priced item (PRS SE Custom guitar)! Ordered a used guitar from the Guitar Center in Beaverton, OR. Spoke to the guitar specialist in the store (the phone number for the store was on the GC site). The guy walked back to storage, put his hands on the guitar, and very accurately described it (immaculate condition, needed restringing and a gig bag). I ordered the guitar on Thursday and on Friday, Kelley, the ops manager, emailed the UPS tracking number. I recieved the guitar the following Thursday (from Oregon all the way to Alabama). The guitar was as-described (even better condition). Communication was awesome, follow-up and shipping was spot-on. The price I paid was about half of what the same guitar is going for on ebay...and the condition was as good as any new model in the store. I\u0027m definitely going to monitor used equipment as it comes into guitar centers by their rss feed on my web browser. Kudos to the Guitar Center Beaverton staff!Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Guitar_Center\/comment\/726097#comment726097","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Guitar_Center.jpg","store_name":"Guitar Center","username":"reconpilot","rating":"5"}, "single");){kind=link}
"Avoid this store guys! I purchased from this site and didn't receive it the time I needed it. Asked for a refund and they told me they cannot do it. Yes, their site was easy to navigate but then their service is really poor."