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14 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","store_rating":"7.68","total_reviews":"14"}, "store");)
reply posted Apr-25-2013 “I am writing this to you so that we may clarify what happened on your order.
We apologize that is wasn't clear to you that we are located in Florida and that we close at 4pm EST. This is clearly stated on our customer service page and we have since added it to the top of the site on everypage to prevent any future issues.
However your order was delivered within the 2day delivery window for 2day air and therefore refunded the difference in price since you were unclear on the shipping times.
You ordered on the 8th and it was delivered on the morning of the 10th. That is why the shipping refund was different. We want to make this a happy experience so please let us know if you would like a product sent to you free of charge. You have our information as we have been in touch and look forward to assisting you further. Thanks for being a valued customer of Growers Trust.”
reply posted Apr-25-2013 “We hope you mean that the insects are a waste of time :-)”
reply posted Jan-06-2013 “Dear Linda,
You ordered on Dec 31 with 3-5 day shipping. With the holidays over new years and the weekend as your tracking number confirms USPS #9434610200882613899913 you should receive the order on the 9th. Sorry for any delay on the part of the holidays. All the best.
Growers Trust”
reply posted Jan-01-2013 “Rusko,
We wanted to apologize for the inconvenience you had in getting the correct product shipped to you. We strive very hard to make sure all our customers have a positive experience on our website and interacting with our employees. When that doesn't happen we take immediate action. The issues you had with our employee have been directly addressed with him. We have reached out to you by email to offer you a free product to hopefully make up for the time you spent with us addressing the order. If there is any other way we can be of assistance please let us know. Thanks again for your feedback Rusko.”
reply posted Dec-12-2012 “James,
Thank you for your feedback on our products at Growers Trust. We appreciate your review very much. We will get in touch with Boston Spa Hydroponics right away about getting our products in their store.
In the future if you ever would like to suggest a distributor to us you can do so at:
http://www.growerstrust.com/pages/suggest-distributor
We are building out our network of distributors and are glad to talk to any retailers in the US or Canada.”
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![Share](javascript:share_rating({"review_body":"Shipping time was not bad at all. Customer service I rate good. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2973707#comment2973707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"kelliall","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered their product overnight and when it didn't get here I contacted the Growers trust and they told me I had ordered it after the shipping cutoff. The thing is I placed my order at 12:30 PST and no where on their site does it show a cutoff or what part of the country their in. After a lengthy on line conversation, they agreed to refund the overnight charges. After charging me $30.00 for overnight, they refunded me $5:00. Not happy!","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2660599#comment2660599","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"kdoyle-172","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yes it did kill about 90% of the powdery mildew but had some leaf burn.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2523533#comment2523533","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"whiteboy7494","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i order somethig and it was deliever. these things are awaste off time","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2465543#comment2465543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"roundtoppainting","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No complaints! I ordered, paid, it came within a couple of days. Mahalo nui loa! ","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2427137#comment2427137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"sandylee-865","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"product didnt work,but a good store..","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2420113#comment2420113","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"jan408k","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very easy to order. The product came on time.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2360465#comment2360465","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"zentella","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"have not recieved delivery of products","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2357973#comment2357973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"omegawayne","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Item as described, fast shipping, good communication.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2272669#comment2272669","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"brianjl56","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m still waiting on the delivery, I thought it would be here in 3-5 days after I ordered it. So I\u0027m still waiting.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2247503#comment2247503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"bygones68","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"(1) Received wrong item in first place.<br>(2) Took several calls to resolve my order.<br>(3) Had to offer my own solution.<br>(4) Had to sell the solution.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2228591#comment2228591","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"RUSKO","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was sent a order confirmation, but was never sent tracking or shipping notification. The package did arrive in a timely manner and well packaged. If the product works, then I will be ordering again.","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2161481#comment2161481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"tyedwards2002","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"your products are great the ony problem cant find it anywere but florida would be nice if you were in more grow stores around upstate ny like Saratoga Hydroponic or Boston spa Hydroponics both in upstate NY and owened by the same person. which is a booming industry for him , so we could go get it without waing so long for the mail we have all kinds of products for spider mites but not yours which I would perfer and recommend to all growers I know. they said they would like to carry your line so why not contact them. when you have a spider mite problem you dont want to wait for the mail. so I guess In the future I will have to buy Lady bug or one of the other products from them instead not by choice no one wants to wait a week or more to sovle a problem they have now Thanks james","link":"http:\/\/www.resellerratings.com\/store\/Growerstrust_com\/review\/2150977#comment2150977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Growerstrust_com.jpg","store_name":"Growerstrust.com","username":"jamesf196","rating":"5"}, "single");){kind=link}
"The product came quickly and delivered its promise. Can't ask for more than that."