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Stores > GrillPartsSearch.com
  • GrillPartsSearc GrillPartsSearch.com Elite Status
    • ADDRESS
      30253
    •  
    • BUSINESS HOURS
      9-5 Eastern, Monday - Friday
      GENERAL PHONE
      (877) 244-0737
      FAX
      (678) 734-3122
    • SUPPORT EMAIL
      info@grillpartssearch.com
      SUPPORT PHONE
      (877) 244-0737

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.86/10 7.86/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 7.14/10 7.14/10
    Customer service: Rating 8.21/10 8.21/10
    Return/Replacement policy: Rating 9.38/10 9.38/10
Voice your opinion! Review GrillPartsSearch.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-08-16

owner

"help in all the item I ask about."


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Verified Customer
Rating 10/10
5/5
2017-08-14

Most Enjoyable - thank you for assisting me.

"Great! But I find this process of evaluating your service is disgusting. Don't force me to write a review of a certain number of characters or you'll get a disgusting review!!!!"


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Verified Customer
Rating 10/10
5/5
2017-08-04

Great!

"Excellent customer service!"


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Verified Customer
Rating 10/10
5/5
2017-08-02

service

"Excellent service, received my grill racks in 4 days and they fit perfectly. No shipping fees made a big difference."


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Verified Customer
Rating 10/10
5/5
2017-07-30

Superb Service

"The grill part arrived as promised & in excellent condition."


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Verified Customer
Rating 10/10
5/5
2017-07-29

Fredtom

"Reasonable prices and excellent customer service."


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Verified Customer
Rating 10/10
5/5
2017-07-28

Very helpful service, good quality and value!

"This is the place to call for your grill, very helpful"


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Verified Customer
Rating 10/10
5/5
2017-07-28

"Susan, sales associate was very helpful."


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Verified Customer
Rating 10/10
5/5
2017-07-25

Great service!!!!!

"Parts shipped as promised great service and return policy "


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Verified Customer
Rating 10/10
5/5
2017-07-24

I rate my experience with Grill Parts Search as excellent

"Very pleased with over all help and support that I received."


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Verified Customer
Rating 10/10
5/5
2017-07-20

Very Good.

"All of the transaction was handled very good. thank you."


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Verified Customer
Rating 10/10
5/5
2017-07-19

Starter

"The new ignition switch was shipped in a timely manner and worked great."


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Verified Customer
Rating 10/10
5/5
2017-07-17

Super Customer Service

"Ordering was easy and the people I spoke with truly understand the importance of good customer service. I was helped quickly and professionally by Susan.

I received both of the orders I placed in about 1 week.

I would recommend them to anyone that needs grill parts.
"


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Verified Customer
Rating 10/10
5/5
2017-07-13

GREAT!!

"Very easy to deal with, they were very knowledgeable on the part we we needed. Ordering was simple and delivery was fast and painless. Thank you, we will be sure to use Grillpartssearch.com again when needed. "


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Verified Customer
Rating 2/10
1/5
2017-07-13

Did not deliver

"We order 2 ash pans got one"

Rep reply posted Jul-14-2017

A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded

“The customer did in fact order 2 ash pans and by our own mistake we only sent 1. The grills that this part is designated for rarely require more than 1, so it is not often that we have a customer order multiple. Although this was a simple oversight by our warehouse we take full responsibility and make sure that our customers receive exactly what they ordered from us in a timely fashion. With this in mind, when the customer contacted us on 7/12/17 to inform us of the problem, we immediately shipped out the remaining part that very day. Because our team is made up of humans we do make mistakes from time to time but we will always do our best to ensure you receive exceptional customer service with the parts you order from us. We appreciate your business and hope that you will think of us in the future for all your grilling needs!”


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