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Stores > GrillPartsSearch.com
  • GrillPartsSearc GrillPartsSearch.com Elite Status
    • ADDRESS
      30253
    •  
    • BUSINESS HOURS
      9-5 Eastern, Monday - Friday
      GENERAL PHONE
      (877) 244-0737
      FAX
      (678) 734-3122
    • SUPPORT EMAIL
      info@grillpartssearch.com
      SUPPORT PHONE
      (877) 244-0737

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review GrillPartsSearch.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-19

Excellent service

"Gentellman I spoke with was above & beyond helpful. I wish I could remember his name cause he deservse all credit.Thank You all & GOD bless & excuse my spelling."


Rating 10/10
5/5
2017-05-12

Great Service

"Had a problem with my order due to a PayPal error. Called them just once and it went perfect from there. Part was correct, received in a proper time limit and the courtesy extended to me by the person who handle my situation was wonderful."


Rating 4/10
2/5
2017-05-08

Bad customer service/delivery

" My order went into "Process" immediately, which is nice. Unfortunately, it's still in "process" It has been in "Process" from about an hour after I placed my order over a week ago. I have not been able to get any rep's to explain anything, or give me an eta even for it to be shipped. All they have told me was that it can't be canceled due to being "Processed". Are you kidding me, GrillPartsSearch? Is this what you do? Flip things to process, then let it sit in a warehouse indefinitely so we can't cancel? I even found somewhere that will have the parts here in a few days, they are asking for a little bit more, but I'd gladly pay it if it means I have what I need. This is a joke. "

Rep reply posted May-12-2017

A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded

“Hello Sir,
Thank you for taking the time to review our company. It does seem like there's been some confusion about our process policies. The only time we can't cancel an order is if it has already shipped. We have no notes about a call from you, but maybe that (in process versus shipped) was the confusion. Your order did ship on 5/5/17 - a Friday, and this review is from the following Monday. The great news is that there was no delay on your order and it's already been delivered according to the tracking number! Please let us know if you have any other concerns, and please ensure you're calling us - 877-244-0737!
Thanks again!”


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Verified Customer
Rating 10/10
5/5
2017-03-03

Great company to do business with..

"I was surprised when the order arrived the next day. Most online company's don't even the the order that fast. I also had great service after the sale."


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Verified Customer
Rating 10/10
5/5
2017-03-02

"Very pleased that you had the exact part which I needed."


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Verified Customer
Rating 10/10
5/5
2017-02-26

Great Site, Lot Lower Price

"Ordered 3 grill grates for my Kenmore grill that I have had forever. Not the first time I have replaced them. Sears Parts wanted $102/each. Another site I have used for ordering parts for my smoker was slight cheaper at $184. Paid just under $60 at GrillPartsSearch.com including shipping and tax. Grill grates were exactly the same as the originals. Very satisfied with this site, will use again."


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Verified Customer
Rating 10/10
5/5
2017-02-22

Ignitors

"Exact replacement and super fast for my great (but no longer produced) Vidalia grill!"


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Verified Customer
Rating 10/10
5/5
2017-02-22

griller

"part fit, people were very helpful, service was good"


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Verified Customer
Rating 10/10
5/5
2017-02-22

Grilling again

"Correct part delivered as promised will use Company again "


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Verified Customer
Rating 4/10
2/5
2017-02-21

Surprised

"I was thinking when I placed the order I was getting a set of 3 grill heat plates and when a quantity of 1 showed up I was a little surprised. Three was needed not just one. Now I have to pay shipping and handling again."

Rep reply posted Feb-28-2017

A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded

“Thank you for taking the time to review our company! Sorry for the confusion about the heat plate. Most of the heat plates we sell are sold individually and you can always tell by what's shown in the picture! If you'd like to place an order for the other two you need, please give us a call. We would love to cover the cost of shipping for you!”


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Verified Customer
Rating 10/10
5/5
2017-02-21

Quick service

"Great representative. very helpful"


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Verified Customer
Rating 10/10
5/5
2017-02-20

Just like the day I Purchase the orginal Grill

"The Parts are Perfect!!!! Thank you!
Marlton New Jersey
"


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Verified Customer
Rating 8/10
4/5
2017-02-20

Person to Person

"Hi, I don't do much online at all. I prefer to speak with an individual who can understand what I'm looking for; and then direct me to what I need. Determining exactly what you need online is NOT my idea of shopping. I received the 2 parts I ordered. It's been raining so I have NOT yet installed the 2 new parts on our grill yet. You asked!! THANK YOU!!"


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Verified Customer
Rating 10/10
5/5
2017-02-20

Grill Burner that couldn,t be gotten - What? Very Satisfied

"I spent at least three weeks trying to find a replacement burner for our 28 year old grill. Five parts places said "No can be had." Guess what? GrillParts had it."


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Verified Customer
Rating 10/10
5/5
2017-02-19

Brand New grill

"Put the new burner on and could believe the difference! Saved myself about $900.00
"


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