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Stores > GrillPartsSearch.com
  • GrillPartsSearc GrillPartsSearch.com Elite Status
    • ADDRESS
      30253
    •  
    • BUSINESS HOURS
      9-5 Eastern, Monday - Friday
      GENERAL PHONE
      (877) 244-0737
      FAX
      (678) 734-3122
    • SUPPORT EMAIL
      info@grillpartssearch.com
      SUPPORT PHONE
      (877) 244-0737

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review GrillPartsSearch.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-16

Very satisied

"Prompt delivery and excellent service agents"


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Verified Customer
Rating 10/10
5/5
2017-06-15

Great Support

"You had the part I needed, excellent quality and shipped on time. Thanks."


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Verified Customer
Rating 10/10
5/5
2017-06-13

"MY EXPERIENCE WAS REAL GREAT"


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Verified Customer
Rating 10/10
5/5
2017-06-08

Just what I needed

"Great parts, good price, fast shipping"


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Verified Customer
Rating 6/10
3/5
2017-06-08

Some what?

"I had ordered some burner covers, per the advice of the company I did order them. It did not work on my grill, so I called back explained what had happened, got a RA# have sense them sent them back. I was finally told to order my parts from EBAY which I did. Whatever still no refund for my return, and I feel I should not have to pay shipping fees to return my item when they told me that it would work."

Rep reply posted Jun-13-2017

A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded

“Hello Sir,
Thank you for taking the time to leave us a review. We are sorry it seemed like our sales rep gave you sure confirmation that the part would fit your grill. Since we did not have your original model number listed in our database at the time of placing your order, we could only go based off your prior research and your measurements. We always do our best to provide accurate advice based on the information our customers give us. In this case, it did not work for you, unfortunately. That's why we went out of our way to find the correct part on ebay based on your descriptions (even though it wasn't even a sale for us!). We have received your return and sent the refund at this time. Please let us know if you have any other questions and we do hope that in the future, based on the customer service you received, you would keep us in mind.
Thanks again for taking the time to give us your thoughts!
GrillPartsSearch.com”


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Verified Customer
Rating 10/10
5/5
2017-06-07

New burner fit despite fact that the exact part was not available.

"Representative was very helpful in helpig me with a replacement for a grill that the manufacturer went out of business."


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Verified Customer
Rating 10/10
5/5
2017-06-07

Wonderful experience!

" Friendly helpful people. Answered all my questions. Received exactly what i needed to get my grill working. Strongly recommend this site."


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Verified Customer
Rating 10/10
5/5
2017-06-07

Excellent

"Good experience very helpful everything was what they said it was fit great"


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Verified Customer
Rating 10/10
5/5
2017-06-02

above and beyond

"Kimberly Mathews went above and beyond to find the part I needed. It is being special ordered and I await arrival next week. thank you, Nellie Bracker"


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Verified Customer
Rating 10/10
5/5
2017-05-30

Much satisfied customer.

"The woman I spoke to was professional and well informed on the workings of my specialty grill. She made sure the parts were correct and that I received the appropriate discounts on each item as promised. I've use them before and received the same courteous and personal attention. I would definitely utilize their services again."


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Verified Customer
Rating 10/10
5/5
2017-05-24

Was as flawless as possible

"I told the phone technician I had an Aussie Delux grill with a bad burner. He explained Aussie had a few different type "Delux" models. He showed me a photo of the flavor bar for the bushman model, it was a direct hit! The grill is located 700 miles away, but I'm quite certain I'll be grilling on it this summer, thanks to GrillParts. Com,,,and Will.
Ron S.
"


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Verified Customer
Rating 10/10
5/5
2017-05-22

Grill grids

"I was pleasantly surprised that your company had replacement grids for my 12 year old Jenn Air. The service was fast, friendly, and it is a lot cheaper than buying a new grill."


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Verified Customer
Rating 10/10
5/5
2017-05-19

Excellent service

"Gentellman I spoke with was above & beyond helpful. I wish I could remember his name cause he deservse all credit.Thank You all & GOD bless & excuse my spelling."


Rating 10/10
5/5
2017-05-12

Great Service

"Had a problem with my order due to a PayPal error. Called them just once and it went perfect from there. Part was correct, received in a proper time limit and the courtesy extended to me by the person who handle my situation was wonderful."


Rating 4/10
2/5
2017-05-08

Bad customer service/delivery

" My order went into "Process" immediately, which is nice. Unfortunately, it's still in "process" It has been in "Process" from about an hour after I placed my order over a week ago. I have not been able to get any rep's to explain anything, or give me an eta even for it to be shipped. All they have told me was that it can't be canceled due to being "Processed". Are you kidding me, GrillPartsSearch? Is this what you do? Flip things to process, then let it sit in a warehouse indefinitely so we can't cancel? I even found somewhere that will have the parts here in a few days, they are asking for a little bit more, but I'd gladly pay it if it means I have what I need. This is a joke. "

Rep reply posted May-12-2017

A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded

“Hello Sir,
Thank you for taking the time to review our company. It does seem like there's been some confusion about our process policies. The only time we can't cancel an order is if it has already shipped. We have no notes about a call from you, but maybe that (in process versus shipped) was the confusion. Your order did ship on 5/5/17 - a Friday, and this review is from the following Monday. The great news is that there was no delay on your order and it's already been delivered according to the tracking number! Please let us know if you have any other concerns, and please ensure you're calling us - 877-244-0737!
Thanks again!”


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