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"Ordered an Epson 4000 printer from them, unit arrived as promised, excellent pre-sales support (their standard couriers couldn't take the freight due to size and they arranged freight via a forwarder of my choice)and excellent packaging/labelling by their shipping department. Prices seem to be very competitive. I will be purchasing from them again.
Update: My order for the printer included some smaller items. One of these items failed. As explained to me, unless an item (not manufactured by them) fails within their 21 days DOA policy, they basically wash their hands off it. They will forward defective items to the manufacturer but the customer is responsible for freight to Greytech and freight back to the customer. Based on this information, I can no longer recommend them. "
This review was modified by jens1 on February 10 2005 12:38:27 PM
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"Ordered an Epson 4000 printer from them, unit arrived as promised, excellent pre-sales support (their standard couriers couldn't take the freight due to size and they arranged freight via a forwarder of my choice)and excellent packaging/labelling by their shipping department.
Prices seem to be very competitive.
I will be purchasing from them again.
Update: My order for the printer included some smaller items. One of these items failed. As explained to me, unless an item (not manufactured by them) fails within their 21 days DOA policy, they basically wash their hands off it. They will forward defective items to the manufacturer but the customer is responsible for freight to Greytech and freight back to the customer. Based on this information, I can no longer recommend them. "