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e.g. Such as Newegg | browse by category or see best/worst
Website delivery information is useless
"I ordered $50k in modular platform components online. shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what......the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications about a delay -- NOTHING! So what is the point of having an online system that obviously does not work? "
Unreliable - Cancel order in last minute- No communication-
"Order was cancelled in last minutes without any communication. Transaction screening as reason, with no call, no email, no communication!Unreliable when you need item in last minutes and lean on them."
"it was fine, didn't delve too deep, but plan on registering when i return."
"It is a good place to star looking what i need"
"GOOD JOB WITH NEW WEBSITE!"
"It was great and knowing the item number helped to process the order without difficulty."
"Ease of ordering will keep me coming back.. that and the freebies you put out there, much appreciated."
"generally it was very efficient and allowed for quick data."
"your survey is way too long other than that Grainger is a good company, I have dealt with them for years"
"General experience was okay, but I HATE the annoying pop-ups for your survey and your chat pop-up."
"I use your website dailey and it is difficult to find the catalog icon at time and then each item does not completely have all the Related parts which requires further research."
"Grainger is too expensive and you have to joina club to get pricing that other companies offer as just standard pricing."
"My name is Elana L. Seelye and my name directed me to your store so I was curious and interested in what I saw."
"It was easy to find what I needed and checkout was quick and easy as well."
"Was easy. I keyed in the manufacturer p/n & up popped the item. Clicked add to cart, found the branch to pick up the item and done."