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Stores > GrabAGun.com

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  • GrabAGun.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 200 E. Beltline Rd. #403, Coppell, TX
    • Contact: support@grabagun.com
    • Phone: 972-552-7246
    • Customer Support: 972-552-7246
    • Business Hours: 9:30-5:00 Monday - Friday
    • Fax: (972) 304-6214

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.36/10 5.36/10
    Chance of future purchase: Rating 2.22/10 2.22/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 3.61/10 3.61/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Rating 4/10


"I Recently purchased a Taurus model 85 from grabagun.com using a credit card that I haven't used in at least the past six months. Two weeks later, I received notification from my card company of a suspicious purchase and found out that the card was compromised and used to charge $1,251.00 for airline tickets. I am fairly certain it is the result of my purchase from the site as they are based in Texas, and the charges were made from Texas. Needless to say, although my purchasing experience was a pleasant one I will never order from their site again.

**NOTE** - grabagun Customer service did promptly respond to the comment on this that I had sent them through their site. They have offered their assurance that they are PCI compliant and that all credit card information is handled through a secure processor (as it should be). However, I must remain cautious and will still refrain from using their site in the future.

This review was modified by maniacvii on November 23 2016 05:17:39 AM

Rating 2/10

Blindly cancelling orders

"Placed an order, put all my valid contact and bililng information in, my phone number was there, even my company name. They cancelled the order saying it's been flagged for fraud meanwhile I've ordered from them before without a problem. They're probably waiting to pop the price up on elections."

This review was modified by tekski on November 07 2016 08:40:45 AM

Rating 2/10

Order was cancelled without cause, never notified

"I placed an order with GrabAGun.com on Oct 17. The order contained no FFL items. I never received an email confirmation of the order. One week goes by and I finally decide to send an email inquiring about the status of the order on Oct 23. I had heard nothing since placing the order. The response was that my order had been cancelled. When I replied to inquire why the order was cancelled, all I got was silence. My order was cancelled without cause and I was never contacted about it. Never again will GrabAGun.com have my business and I will inform everyone I know not to do business with them as well. A full week gone by, no communication or courtesy to the customer. I will take my business elsewhere. Buyer beware!"

Rating 10/10

Happy Customers here!

"My hubby purchased a few guns and lots of ammo... no problems whatsoever. Everyone was super helpful and he was very happy. Since guns are like tattoos (once you get one, you want more), I decided to buy a couple more. As soon as I ordered I received my shipping/tracking info. Hope to have the new ones in a few days. Based on our experience, I would highly recommend GrabAGun!
One thing I'd like to add is that I've seen people complain about items being out of stock and then the next day, it's in stock. I've personally had that happen and I believe it's because people will put an item in their cart and not actually purchase it. Also, as for the website being "down", I have also experienced this.. try going thru google rather than typing the url directly in.
And no, I wasn't asked to write this, I do not work there, don't know anyone that does...

This review was modified by triciatrbo on October 07 2016 10:22:55 AM

Rating 2/10


"To attract customers, Grabagun posts a "Grabaquote" link on many of their product pages. You click the link and get a quote for a discounted price emailed to you, and the email states the quote is good for 24 hours, "while supplies last." I got a quote on a rifle one night, and decided to order it the next day. The link provided in the email would link to my account but wouldn't give me the option to make the purchase, even though it was showing in stock. I sent Grabagun an email, got an email back the next day advising to call customer service, and called them the next day from work. The rep said he couldn't see the quote on my account (?), seemed confused about which rifle I was referring to, and eventually put me on hold to call his manager, only to come back on the phone to tell me the rifle was "out of stock." I couldn't stay on the phone any longer, as I was on my lunch break at work, but checked the site again when I got home, and it was clearly IN STOCK. Getting impatient at this point, I decided to go ahead and make the purchase (wish I hadn't), and follow up with Grabagun regarding their obvious mistake. They emailed back and said they would not offer a reimbursement to meet the quoted price. I replied and told them they were not honoring the terms of their own proposal in the original quote email. The manager Cameron wrote a response that seemed to imply that the "while supplies last" requirement had not been met. The only way this could have happened is if the item ran out overnight, and then came back in stock almost immediately before I checked it again the following day. There is, of course, no way to verify this. I replied to Cameron and pointed out that there is no notification sent to the customer confirming that the quote is no longer valid, and he can therefore arbitrarily retract a quote at any time, even within the 24-hour time frame. Not surprisingly, no further response was received. Grabagun has permanently lost a customer."

Rating 10/10

Good prices, Quick Shipment

"Grabagun has great prices and service. They answered all my questions and the ordering process was easy. I will definitely buy from Grabagun.com again."

Rating 2/10


"I had multiple problems with a gun i bought from them and the manager "Cameron" is to sorry to even talk to me. Instead he keeps one of his workers going back and forth between us instead of doing what is right and handling the situation. I WILL NEVER BUY ANOTHER GUN FROM THEM AND DO NOT RECOMMEND ANYONE ELSE TO EITHER BECAUSE THEY ****!!!!!!!!!!!!!!"

This review was modified by crombieboi1515 on August 09 2016 08:43:48 AM

Rating 2/10


"I purchased a Mossberg 12ga from Grab A Gun on July 19. At the time of the purchase I was told that the FFL from my LGS was expired. I immediately ask the LGS to fax the extension which he did. A couple of days later I called Grab A Gun to confirm the receipt of the FF. A CS person confirmed it's reception and informed me that the shotgun would be shipped within 2 or 3 days. A week later have failed to receive confirmation of shipment I called again. After a lengthy hold, on every occasion I called the wait exceeded 10 minutes, I was again told the same story. This morning 8/1 I called again the CS person told me the gun was in stock however before he could continue we were disconnected. I called back and spoke to a CS rep named Bryan who told me that there was no extension on file, no fax received and that there were no calls EVER received from my phone number. Becoming frustrated I asked to cancel the sale and refund my CC for the charges. He said that there would be a 10% charge to do that. He refused to connect me to a supervisor telling me to email them.

Several points:
1. I know they have the FFL
2. I know I spoke with them several times from my phone number
3. I know they told me on 2 occasions that the FFL had been matched and the gun would be shipped within 2 or 3 days


Rating 2/10

I would not send them any money!

"Well, lets see...their website is permanently out of order (error 520 if anyone there is interested) and they apparently don't answer phone calls; I waited 20 minutes on hold and just gave up. Whoever runs the joint must be completely incompetent. If they cannot maintain a web presence, then they should just shut down the site completely. Also, every rating source I've looked at had many terrible things to say about Grab-A-Gun...not just the odd person here an there, but a litany of complaints all over social media by numerous people who have dealt with them. I absolutely would not trust this business...seems to be one step above a scam."

Rating 10/10

Great Price

"Recently ordered a H&K VP9 at a great price. Shipping was very quick and cost of shipping was only $9.95. Have bought from this site before and was just as pleased."

Rating 10/10

Fast shipping

"I ordered a new Remington RM380 on Friday the 20th at about 2:30 pm, much to my surprise they shipped it Friday at 5:00 pm !
My LGS received it Monday the 23rd.
I would recommend GrabAGun to anyone and I will be using them again.

This review was modified by Gainestruk on May 24 2016 01:32:13 PM

Rating 10/10


"I was unfamiliar with the online firearm purchasing procedure and these guys answered all my emails quickly and kindly. Handgun was shipped the next day and with 2nd day air at the 5.99 flat rate price. Price + shipping on this particular handgun (S&W MP Pro 9mm) was the lowest Ive found. Will go to GrabAGun for my next purchase."

This review was modified by Mohawk10 on May 04 2016 08:07:33 AM

Rating 2/10


"Grabagun site is one large site of "out of stock" items , and continuous website probs. I go to Grabagun site and others almost daily. It seems every month there is nearly a week of the site being down or unavailable. I don't understand it. It certainly isn't temporarily down to update inventory since everything worth getting is always out of stock. Ready ta eliminate it from my list of shopping I think. One time's expected, twice is coincadence, but three times or more is just a bad pattern."

This review was modified by lonniewade on May 03 2016 05:23:48 PM

Rating 10/10

5 star all the way!

"Very helpful at sale when calling in . First out of state purchase and all went smoothly
Checked gun at ffl dealer and was pleased with purchase. Could not have been easier .Would recommend to a friend any time. Thanks again

This review was modified by rayfossum on April 06 2016 05:29:45 PM

Rating 10/10


"i ordered a handgun thru gag site on 3-1-2016, on 3-3-2016, i got a call thru my chosen ffl dealer saying it was their, on 3-4-2016, i stopped at my ffl dealer, and prior to taking the handgun i inspected the whole thing, including the plastic pistol case it came in, also the handgun, i DID NOT FIND ANYTHING WRONG WITH EITHER ONE, GUN OR CASE, the customer service people at gag- landon and cameron helped me with any questions i had, as far as being professional about the hole thing it was 100% POSITIVE, would i buy from gag again YES, did gag ask me to write this review? HELL NO, no one tells me what to write, "

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