We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7 Burroughs
    • Contact: customerservice@govtechdepot.com
    • Phone: 877-880-8831
    • Customer Support: 949-481-0999
    • Business Hours: 9AM-5PM PST
    • Fax: 949-481-4449

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 3.00/10 3.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 3.00/10 3.00/10
    Return/Replacement policy: 0.00/10

34 Customer Reviews

Rating 2/10
1/5
modified review posted

"DO NOT ORDER FROM THEM. Still trying to get my money back for an item i have never received. I never write reviews, but needed to write this to warn people not to trust this place, the employees, etc. I've contacted them, been told that they have a pinging problem with their bank,.... (WTF is pinging... I swear this is what i've been told. I've worked in the computer industry for 7 years... you mean you can't reach your bank with any computer?????) anyways waited 5 more days, then told that the employee himself would walk in with my paperwork for my refund (for products i have never received.) But guess what, the end of the day..... still waiting on getting my money back. ( for products i have never received) I run a business, and if my business ran this way, i would fire everybody responsible for not getting stuff done. Been about 20 days since i ordered the part, and canceled after 10 days since i didn't get the part, and still waiting for my refund after 20 days. Again DO NOT ORDER FROM THIS PLACE. I will be calling tomorrow to ask to speak with somebody that can resolve this, since nobody at this place can help me get MY MONEY (which belongs to me.. since i've never gotten my stuff). I am very close to driving to this location to ask them WHAT IS THE HOLD UP. DO NOT TRUST THE THE 5 STAR REVIEWS OF THIS PLACE."


Rating 2/10
1/5
modified review posted

"They offered a TP-Link wireless adapter without shipping costs, and when I went to complete the order they added $7 for shipping and $3 for handling. Lousy and misleading advertising. Cancelled order."


Rating 2/10
1/5
modified review posted

"Three weeks after original order date, I have received nothing (after being notified the item was backordered), and have received no reply after e-mail inquiries to two different associates. Their website does NOT reflect inventory kept, and from other reviews it seems like they don't keep much stock on anything, they must obtain it themselves after you place your order, so of course shipping/order times will be absurd. Mostly, I am sorely disappointed at the lack of communication; unacceptable! I was willing to wait, but no communication = cancelled order (hopefully they actually refund me...) and recommending all to never deal with this type of company."


Rating 10/10
5/5
modified review posted

"Great Price and fast shipping"


Rating 2/10
1/5
modified review posted

"I got about 5 emails thanking me for my order, and that they had set up an account for me, and that I would be notified when my order shipped.

I ordered this last Tuesday, and I have not been notified of my order being shipped. I have also been checking my mailbox, and nothing.

I am going to ask for a refund if my order is not here today.
"


Rating 2/10
1/5
modified review posted

"I still have not received my items"


Rating 6/10
3/5
modified review posted

"i ordered an item paid for 2 day shipping, the item was not in stock but it didn't tell me that until the next day. so i got a refund and bought from someone else"


Rating 10/10
5/5
modified review posted

"Excellent shopping experience. One of the few places that had what I was looking for, and at a great price. Arrived very quickly. Had to communicate with them- fast, personal response. Highly recommend!"


Rating 8/10
4/5
modified review posted

"Package was shipped to our billing address which is our PO Box. Fed Ex doesn't deliver to PO Box. Still got here on scheduled date, just a little later in the day. Maybe something to warn customer that it is shipping by Fed Ex like cannot ship to PO Box.
And I couldn't compare items from 2 differents pages.
Otherwise satisfied so far with my order.
"


Rating 10/10
5/5
modified review posted

"Very quick. Items match descriptions. Received all 6 ordered items in 3 envelopes and 1 package. Surprised shipping was not consolidated."


Rating 10/10
5/5
modified review posted

"Exactly as advertised. Shipping could have been a bit quicker. But I will say the updates on my order were very much appreciated. Thanks."


Rating 2/10
1/5
modified review posted

"i bought a Garmin battery and never got it
wrote several times with no reply
bad deal....
"

modified review Rep reply posted Jun-06-2014

sbrown95, Govtechdepot.com rep has responded

“Hello Sir-

I do apologize for the mistake back a couple years ago when we first launched. We had several issues in regards to our system then including missed message responses from customers. I wanted to sincerely thank you for the feedback as my team and I use this information to make additional changes to increase customer satisfaction.

In regards to your Garmin battery, I will gladly send you one for free for causing you that problem before.

Please call me directly whenever you have time.

Sincerely,

Shawn J. Brown
GTD
949-481-0999
ext 221
shawnb@govtechdepot.com”


Rating 6/10
3/5
modified review posted

"I have mixed feelings as these guys have located products for me at very good prices but seem to have had issues getting them shipped in a timely manor. It has taken several followup emails from me with a cc to the owner to get all items from my order and this entire process has taken a couple of weeks for items that were "in stock". Also, their system did not update with shipping tracking information for any order I have placed so I could not verify things had shipped. I had this with two different orders that were couple a months a part. All that said, they did take responsibility for issues I encountered and proactively provided fair compensation. So I will probably order from them in the future for items where pricing is more important to me than timely delivery. However, I do not think I will use them for items where delivery timing or tracking is mission critical. "

modified review Rep reply posted May-13-2014

sbrown95, Govtechdepot.com rep has responded

“Hi Randy, thank you so much for your feedback sir. The reason why I have implemented these surveys are to specifically address issues with our system. I just wanted to let you know that I am actually paying attention and will work towards doing a much better job for both you and other customers. Once again thank you so much and I hope that you're doing well.

Sincerely,

Shawn Brown
GTD
President”


Rating 10/10
5/5
modified review posted

"I'm new to Govtechdepot and am here to stay. It's nice to know that real people are involved with a high tech operation that runs as smoothly as theirs' does. "


Rating 10/10
5/5
modified review posted

"After being tired with my CDW rep being whiny and not very knowledgeable about the products I needed, I found GTD and have been very happy. I get personalized service and prices that almost always beat CDW.

GTD was also able to find me some harder to find products that our company needs for legacy qualification testing.
"


Govtechdepot.com is a Merchant Member! Learn more

Govtechdepot.com is a merchant member
Govtechdepot.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,860 merchant members.