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Stores > Govsimplified
  • Govsimplified
    • ADDRESS
      33137
    •  
    • BUSINESS HOURS
      Monday through Friday: 09:00 AM to 07:00 PM EST
      GENERAL PHONE
      n/a
      FAX
      888-593-2328
    • SUPPORT EMAIL
      support@govsimplified.com
      SUPPORT PHONE
      888-629-8008

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.92/10 5.92/10
    Chance of future purchase: Rating 7.40/10 7.40/10
    Shipping & packaging: Rating 8.36/10 8.36/10
    Customer service: Rating 8.20/10 8.20/10
    Return/Replacement policy: Rating 7.39/10 7.39/10
Voice your opinion! Review Govsimplified by clicking a star below.
Rating 10/10
5/5
2017-06-23

Great Online Help and Service

"I sont remember the name of the young woman who helped me, but she was very knowledgeable, friendly, and helpful. I would recommend this service to anyone who needs it"


Rating 10/10
5/5
2017-06-22

So easy and so supportive!

"I had trouble completing this online but with one phone call, it was done!"


Rating 10/10
5/5
2017-06-22

Great service.!

"This process was fast and simple "


Rating 10/10
5/5
2017-06-21

good

"This site is awesome thank you"


Rating 10/10
5/5
2017-06-21

helping complete forms for credit on account

"very nice and helpful lady with patience"


Rating 8/10
4/5
2017-06-20

Renaissance

"Very efficient service, and easy to use.
"


Rating 10/10
5/5
2017-06-19

Great

"My EIN is not working when I put it on payment options to get paid on my website. It says number does not exist."


Rating 8/10
4/5
2017-06-19

Before you can assess your #

"Not big on having to take survey before accessin my number"


Rating 8/10
4/5
2017-06-19

FEIN

"I got my questions answered

"


Rating 2/10
1/5
2017-06-19

Not what they claim

"I paid an extra $50 to receive my EIN within an hour. It is now 3 days later and I just received it. This is not worth the money."

Rep reply posted Jun-26-2017

A rep from Govsimplified, customersatisfaction, has responded

“We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned in our website that “GovSimplified is a document preparation & filing service and cannot provide legal, financial, or other professional advice. We do not review the information you submit on a professional, legal or accounting level as we are not, nor are we affiliated with any attorneys or accountants. You can obtain an EIN yourself at no charge with the IRS but we won’t be able to assist you. This website is not affiliated with the US Department of Treasury or the IRS.”
After reviewing the records, we found that the customer has applied for EIN. It seems like the customer has contacted our customer service and requested for refund due to late processing of EIN. We have offered $50 Refund to the customer for the delay

Since the customer is unhappy with the service, we have issued another $50 of refund back to his card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.


Rating 8/10
4/5
2017-06-17

FINE EXCEPT THAT I CAN NOT PRINT THE EIN PAGE IN A LARGE FULL SIZE PAGE

"MESSAGE IS ABOVE THAT TELLS ALL."


Rating 2/10
1/5
2017-06-16

Gov Simplified EIN Service is a Scam

"They are a scam - $197 for an EIN but on irs.gov you can get it for free. This company tricks fools (like me) into paying for it since their site comes up before irs.gov in google. Their customer service people are very nice but how can they work for a company that knowingly takes advantage of people. Must ****. There's no refund once you realize you've been had. Do not use this. Don't be a fool. "

Rep reply posted Jun-27-2017

A rep from Govsimplified, customersatisfaction, has responded

“We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned in our website that “GovSimplified is a document preparation & filing service and cannot provide legal, financial, or other professional advice. We do not review the information you submit on a professional, legal or accounting level as we are not, nor are we affiliated with any attorneys or accountants. You can obtain an EIN yourself at no charge with the IRS but we won’t be able to assist you. This website is not affiliated with the US Department of Treasury or the IRS.

After reviewing the records, we found that the customer has applied for EIN. It seems like the customer has sent email to our customer service and requested for refund. We have requested customer to contact us for the refund. But the customer did not contact us. Also the customer has obtained the service and requesting refund.

Since the customer is unhappy with the service, we have issued the full refund of $197.00 back to her card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.


Rating 10/10
5/5
2017-06-16

Great experience.

"Jennifer was terrific, knowledgeable, clear and helpful. Great experience."


Rating 10/10
5/5
2017-06-15

2ND TIME THE 'CHARM'

"Helpful! - took 2 tries to get this to my email - the 2nd gentleman who helped me was patient, helpful and waited to make sure that everything was completed before he let me go -

Thanks so much for hiring staff like this!
"


Rating 2/10
1/5
2017-06-14

NOT a GOVERNMENT SITE

"$147 is ridiculous for something that is free on the IRS site. I thought this was a government site. You should not be able to use a gov extension"

Rep reply posted Jun-26-2017

A rep from Govsimplified, customersatisfaction, has responded


We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned in our website that “GovSimplified is a document preparation & filing service and cannot provide legal, financial, or other professional advice. We do not review the information you submit on a professional, legal or accounting level as we are not, nor are we affiliated with any attorneys or accountants. You can obtain an EIN yourself at no charge with the IRS but we won’t be able to assist you. This website is not affiliated with the US Department of Treasury or the IRS.”

After reviewing the records, we found that the customer has applied for EIN. It seems like the customer has never contacted our customer service requesting refund.

Since the customer is unhappy with the service, we have issued refund of $147 back to his card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.


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