Computer Hardware & Software
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"Great friendly service. Received our product right away with no problems. Thansk!!"
"Thanks! Pleasure to do business with you :)"
"Again great price, fast response and fast delivery too."
"I ordered a chair for my office and received it 2 days later with no damage. Best chair for the price I have ever seen."
"Beware: most of the positive reviewers of GovGroup have reviewed no one else. Do you think they might be associated with GovGroup?If you would actually like to get what you ordered, don't order from GovGroup. And if you call them, you're just wasting your time. After ten minutes of being told I had two calls ahead of me, one call ahead of me, I was put automatically into voicemail."
"I think it shady when someone hits your card before they ship your product. In my order confirmation, it says projected ship date 2-3 weeks but they promptly charged my card. Resellers shouldn't offer volume pricing on things they don't have in stock. Additionally when one calls customer service the phone goes into a queue and then caller is slammed into a phonemail box and asked to leave a message. The queue says there's one caller ahead of you, but within a few moments your told to leave a message, inspite of chosing to wait for the next available rep. Doesn't matter what time of day one calls, it's the same result. SHADY SHADY SHADY"
"Seamless transaction. Product was delivered on-tine, and new in box as advertised. Will purchase from this vendor again."
"Excellent service-prompt delivery-Pleasure to do business with-Will absolutely purchase from GovGroup again."
"This was my first time making a purchase through GovGroup and I was extremely impressed. Not only did they have the exact model that I was looking for, but I was extremely pleased to see that it was less expensive than the lowest price I was previously able to find on line. Shipping rates were very reasonable and the item arrived in lightening speed. I will absolutely shop there again. "
"I was in a pinch to find a rare European name badge. Did an internet search and found GovGroup. They came through and worked with me on overnighted them with much ease! Thank you GovGroup! I will definately use you again!"
"My first experience with GovGroup was excellent! I placed and order and the shipment was received the next day in excellent condition. The price was better than any other vendor and the shipping was superfast. Will definitely purchase from them again."
"I wish there was an option for NO STARS & Worst Online Retailer in the ratings. This retailer is definitely not the one I would ever, I mean ever ever buy anything from or recommend anyone to even consider it. I purchased a Network Powerline A/V kit, which at the time of check out stated it, is available and will be processed and shipped within 3 to 5 days. I was sort of in a rush to get this since I had to mount it in my media closet before I close the rack with cover. 6 days came and went by, I didn’t' get any updates from the seller. I delayed my project for this in hopes of receiving it anytime now. Then 2 1/2 weeks later I received an email from GOV Group saying "YOUR ORDER HAS BEEN CANCELLED AND REFUNDED. THE PRODUCT REQUESTED IS NO LONGER AVAILABLE FOR PURCHASE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED".I wasted all this time to find out this product is not even available from this company, yet it is still published online for purchase. So I ended up buying it from local retailer for the regular price and finished my project. Although I still have not been refunded my money back, I have called 3 times to their "so called" customer service to find out the status on the refund. First time I was told it is in the process and will be issued shortly; then second time they said it was being issued as im speaking to them and I was even given a confirmation number and told to wait 48 hrs for it to come back to the credit card. Which never happened and the third time their finance department was out of office so they will call me back, if I leave a good number to reach me at. Needless to say no one called me yet.Until right now (08/11/2011) as im typing and looking at my credit card statement, I do not see any sign or indication of refund from this company. I'm going to give 1 more day till I call my credit card company and cancel the transaction and also report GOV Group aka Crook Group to BBB and Federal Trade Commission's Bureau of Consumer Protection for deceptive, or fraudulent practices in the marketplace."
"Worst Website Ever!!! Ordered a cooler scooter beginning of June. The item said "IN STOCK" on the website. They charged my credit card right away of course, then I received an email stating my item would ship by June 29th. 2 weeks went by after the 29th deadline with no email or call. I called cust service the first time, with the service rep stating no one was in the warehouse but they would call me back later that day.Needless to say no one called me. I called again the next day, a different person stated the same thing. They finally called me back later that day stating the item should ship the next week. Well the next week went by, still no shipment. I proceeded to call again, got another bs excuse, again stating it will ship the next week. It's now the 25th of July, still no shipment, same BS excuse from them. It's one thing for the website to say the item was in stock. It's another thing to charge my credit card right away even though the item will not ship for months. Whoever manages this site should be fired. Hopefully they do not reproduce because if they do the world will be dumber. I condemn govgroup.com and the people that run it."
"I ordered matching pieces to my high end office furniture from this site www.GovGroup.com. Not only did I receive at a price lower than any other website or retail store, it was also shipped within a week. It was slightly damaged by the shipper when it arrived. But they took it back and shipped a replacement with just one phone call to their customer service department. They even followed up with an email to tell me it was on its way. Good customer service is rare these days. But my experience was fantastic and I am buying another piece from them today. Thank you Ron! You and your company are first class!"
"I would not order from GovGroup again because the item I ordered was defective and although GovGroup was helpful in coordinating an exchange with the manufacturer, the manufacturer required me to pay shipping to return the defective item. In fact, I've had to return TWO defective items to the manufacturer at my own cost, as the first replacement item was also defective."
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