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  • Gotvape.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3175 Palisades Drive
    • Contact: customer.service@gotvape.com
    • Phone: 8888273101
    • Customer Support: 888273101
    • Business Hours: 8:00-6:00pm PST
    • Fax: 9512792508

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

191 Customer Reviews

Rating 2/10
1/5
2016-02-02

Same song different verse...

"Like so many others posting here, I have been ripped off by Gotvape.com. Placed an online order for replacement screens. Long story short, they charged my credit card but never delivered the screens. After several phone calls and email exchanges over the next six weeks, still no response. At one point they claimed item was back ordered, but showed them as in stock on the website. Finally gave up and asked to cancel the order, they said they would credit my account but they have not. While they are long on promises, they come up short on customer service and performance."

This review was modified by redman747 on February 02 2016 10:26:08 AM


Rating 2/10
1/5
2015-09-15

"Absolutely horrible service. Will never buy from again. An item we ordered was back ordered, we waited a month and a half before contacting go vape to ask they why they charged our credit card for an item they didn't have in stock. They told " It was now in stock and would be shipped immediately, via priority, due to us having to wait so long, and it should be here by friday". Not only they did they not do as they said they would, they also sent us an email stating that it was shipped, but that the tracking number would not work on the carriers website,. Very unprofessionally run business!"


Rating 2/10
1/5
2015-06-09

"Horrible customer service. Would not respond back after a wulf product went defective after 90 days. Never again."


Rating 4/10
2/5
2015-05-21

"This is my was my first order from Gotvape. I looked for a shipment email for a week. I looked up my order number couldnt find it in their system. I call Got Vape to find out they're system doubled my order and held back the whole shipping process by a week. Guy says would you rather us charge you double or wait? My response was Id rather neither and why couldn't you overnight my package to make sure I got it in the time frame expected. Goes without saying I'll continue to look for a better vape site."

This review was modified by HairTamer on May 21 2015 04:53:36 PM

Rating 2/10
1/5
2015-01-05

"Bait and switch scam. The website said they had the product we wanted. Even accepted an offer on price match. Then we were charged for the full order when the partial order shipped. Other places only charge you when shipped... apparently not "Gotvape". And then we find out when part of the order was delivered that the main product we wanted wasn't available ... the manufacturer had discontinued the product. Then the guy offers me a much higher priced product at a discount that was $50.00 more than the product I wanted. They claim they have a problem with their website. Sorry. The ordering system should be able to tell you if something is in stock when it was ordered. I'm not a happy shopper. Can't tell you whether I'm happy with their return policy since I haven't gotten my money back as yet. That remains to be seen."

This review was modified by DJJK on January 05 2015 12:57:36 PM

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Verified Customer
Rating 8/10
4/5
2014-06-01

"Good customer service, will certainly shop at gotvape in the future"


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Verified Customer
Rating 10/10
5/5
2014-05-31

"You guys were quick to point out that my purchase had to be back ordered. Usually it takes time for anyone to communicate this."


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Verified Customer
Rating 10/10
5/5
2014-05-27

"Their price match tool is fantastic and I was able to safely get my arizer extreme q at the best price online without fear of it being a fake or it not working! I am so glad I went with gotvape as they give you free stickers and a free grinder with your order. Moreover, they are very friendly and have all the best vapes at the very best prices! Thanks again guys!"


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Verified Customer
Rating 10/10
5/5
2014-05-17

"They sent me what I ordered, it was cheap, correct and ontime. What else can you ask for?"


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Verified Customer
Rating 10/10
5/5
2014-05-09

"They didn't have the product in the color I ordered, but they called me within a few hours of placing the order to ask me what I wanted to replace it with. To me, that says they are serious about customer service. It makes me really trust the company to have them contact me with an actual person to make sure they would get my order out ASAP. "


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Verified Customer
Rating 2/10
1/5
2014-05-08

"Got Vape has horrible customer service. I cancelled my order yesterday after they put my order on back-order for over 6 weeks, even though when I placed my order online, they claimed everything was in stock for SCREENS AND REPLACEMENT TUBING for my existing vaporizer I bought from them 2 years ago, . These are universally used and any vaporizer retailer should have tons in stock. After no followup communication from them except to spam my email with sales offers for over 6 weeks, I had to phone them to find out what was going on. The person who answered the phone sounded like they were on A LOT of pills, as they could hardly speak. Then I proceeded to be bounced to 2 other departments and left on hold for 35 minutes. When I finally got to speak with somebody in the online order dept., they explained they were having problems with the distributor of the tubing. I understood, but this should have been communicated to me long before I had to initiate any further progress. They then told me that they were taking tubing from a vaporizer in stock and were shipping to me as we spoke. I declined, as I was sure they would then proceed to sell that unit to somebody else, who would then have to deal with the same runaround I was getting. While I was on hold all that time, I decided to shop around and see what newer vaporizers are running for. I found the same unit my friend has, and we both love, for $80. I was spending $25 to revamp my crappy older one! I told them to cancel my order and refund my card. I received an email saying my order was cancelled, but still have not had my money refunded. I will never EVER order from Got Vape again. "


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Verified Customer
Rating 10/10
5/5
2014-05-06

"It was a very fast delivery for a vaporizer. Thanks!"


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Verified Customer
Rating 4/10
2/5
2014-05-04

"I got a great deal on a piece that ive price checked all over for,the dissapointment being i wasnt informed that my item was backordered till after i paid for it.over a week of the waiting game thus far"


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Verified Customer
Rating 8/10
4/5
2014-04-29

"It's was quick and responsive but the item I ordered was on back order. "


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Verified Customer
Rating 10/10
5/5
2014-04-27

"Order came on time actually a day early. Exactly what I ordered and great quality products."


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