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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7651 N. San Fernando Rd. Burbank, CA 91505
    • Contact: info@gotprint.com
    • Phone: 818-252-3000
    • Customer Support: 1-877-922-7374
    • Business Hours: 8:00 AM - 5:00 PM P.S.T
    • Fax: 818-252-3010

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.90/10 8.90/10
    Chance of future purchase: Rating 8.15/10 8.15/10
    Shipping & packaging: Rating 7.20/10 7.20/10
    Customer service: Rating 7.30/10 7.30/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

9,656 Customer Reviews

Rating 10/10
5/5
modified review posted

"always quality, the shipping process could be sped up a bit but overall I enjoy working with you."


Rating 10/10
5/5
modified review posted

"This was the second time I used GotPrint and the postcards came out well. I will definitely use GotPrint again. "


Rating 10/10
5/5
modified review posted

"Quick & Easy! Flyers look great!"


Rating 10/10
5/5
modified review posted

"GotPrint has always been very reliable and helpful with any questions I might have had."


Rating 10/10
5/5
modified review posted

"Excellent customer service team."


Rating 10/10
5/5
modified review posted

"Used Gotprint for several years printing business cards and postcards. Very competitive pricing and excellent service every time. Keep up the good work."


Rating 10/10
5/5
modified review posted

"Your customer service is great, product quality is excellent, turnaround time is very acceptable, prices are very competitive for most products, and your interface is simple and intuitive.

Thanks!
"


Rating 10/10
5/5
modified review posted

"I am extremely satisfied with my GotPrint order, they produce quality products and deliver in a timely manner."


Rating 2/10
1/5
modified review posted

"I ordered 500 business cards on nov. 6th 2014 with 2 day overnight air and it took a week to finally get them. After finally receiving them they turned out to be printed wrong, with one side being printed completely black so you couldn't read anything. I called customer service immediately to get them reprinted and the assured me that I would here from the quality control department the next morning (Friday). As of Monday morning I still hadn't heard anything so I called back and they said since it's an Internet comaony that I couldn't speak with anyone directly but that they would again let the QC department know and I would be emailed in 24-48 hours. I had to email them samples of the cards which took another day for a response. They finally said that they would reprint them but would not give me a timeframe. It's been over 2 weeks since the original order and over a week since I firsr called and I still do not have new business cards. I will not be using them again. "

modified review Rep reply posted Nov-24-2014

GotPrint, GotPrint rep has responded

“Hello,

We apologize for any inconvenience this issue may have caused. Your order is due to be delivered by end of day tomorrow. We appreciate your business and we hope that you will give us another try. If you have any other questions/concerns, please let me know. Thank you for your patience.”


Rating 10/10
5/5
modified review posted

"AS usual - everything went as planned.
love these guys!
"


Rating 8/10
4/5
modified review posted

" The shipping costs are to high on all items, POG_0_5555273
and the phone customer service is terrible employees always are with outdated info.
"

modified review Rep reply posted Nov-24-2014

GotPrint, GotPrint rep has responded

“Hello,

Thank you for your feedback and review. Our shipping prices are based on UPS pricing, and they take into account the shipping destination as well as the weight of the package. We are looking into providing different shipping options in the future, so please stay tuned - we may offer more cost-efficient options soon. Thank you for your feedback!”


Rating 10/10
5/5
modified review posted

"Easy to order, fast shipping, great prices!!"


Rating 6/10
3/5
modified review posted

"Things took a lot longer then expected because the protocol was not made clear to my company. Instead of getting business cards within 3 to 5 days, we received in after 14 days. It made things problematic for us. The quality of the cards are good and are not unpleasing for us so at least we got the products we wanted. "

modified review Rep reply posted Nov-20-2014

GotPrint, GotPrint rep has responded

“Hello,

We apologize for any inconvenience that may have been caused. Would you please provide me with the order number so that I can follow up and assist you with your concerns? Thank you.”


Rating 10/10
5/5
modified review posted

"Thank you! Everything looks great"


Rating 10/10
5/5
modified review posted

"It is a pleasure to have you as a valued vendor."


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GotPrint is a merchant member
GotPrint participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,911 merchant members.