5/5

posted Dec-23-2011

"My PS3 got the YLOD, I sent my console to GopherMods for the reball repair. There was a waitlist and I knew that going in.The guys there were prompt,courteous and keep me informed all the way through the process. When I would call for updates, they always took the time to anwser all my questions.My console was cleaned inside and out,reballed,and I had my HDD upgraded as well. I got my disc back that was stuck inside and I kept all my game saves and data. I would't hesitate to use these guys again in the future if I ever need any repairs!!! My console is running great,quiter, cooler!!"

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1/5

posted Nov-03-2011

"MY SON RECENTLY SENT IN A PLAYSTATION 3 TO BE REPAIRED. THEY CONTACTED HIM THAT THEY WERE UNABLE TO REPAIR IT SO HE TOLD THEM TO SEND IT BACK TO HIM WITH A REFUND. AFTER SEVERAL CALLS, THEY FINALLY MAILED THE UNIT BACK BUT WITHOUT A REFUND. I RECEIVED AN EMAIL A MONTH AGO THAT THEY SHOWED THEY HAD REFUNDED THE MONEY BUT NEVER SENT THE ACTUAL CHECK BUT THAT THEY WOULD DO THAT IMMEDIATELY. WE ARE STILL WAITING FOR THAT "CHECK IN THE MAIL" AND THEY ARE NOT RESPONDING TO MY EMAILS NOW NOR CAN I GET THEM TO ANSWER THE PHONE. I DON'T RECOMMEND THEM AT ALL. "

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5/5

posted Oct-21-2011

"I would like to share my experience with Gophermods LLC. In short, it was spectacular.

I paid $69.99 over 15 months ago to have my yellow light fixed on my PlayStation 3. I am happy to report that the console is still working to this day. I had a problem with my blu-ray drive, and Casey and the team at Gophermods were able to set me up with a generous discount for being a repeat customer.

They fixed my broken blu-ray, and cleaned up the console for me as well.

So in summary, yellow light fixed fifteen plus months and still running strong. Developed a new issue this month, and fixed. I'm glad it's all set to go for all the new game titles coming out.

I don't think there is anything Gophermods cannot fix at a reasonable price. They do it better than anyone.

For all those negative Nancys that say Gophermods has poor quality, cough cough, review below. Why is my console still running strong fifteen months later? It helps if you guys actually follow the guidelines and tips they give you. Don't be ignorant and just play forever and then complain that your console failed and you don't know why. READ!! I've followed the two hour guidelines for the past year and a half. I'm sure half the guys threw away all the paperwork that they give you that will actually help.

Thanks Gophermods!"

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5/5

posted Oct-13-2011

"Great company! is very helpful, thanks a lot to Casey"

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5/5

posted Sep-25-2011

"called gopher mods on friday 5pm about cracked iphone 4, got a support email address. sent an email. The owner replied, said he could come in on saturday for me. didn't charge me extra for him coming in on sat...and I watched him repair it. I'd have to rate it two thumbs up. He's honest and he apparently cares about the customer and the service he provides."

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5/5

posted Sep-24-2011

"Ecstatic I went with Gophermods over other PS3 repair companies. I was torn between Endless Electronics and Gophermods. Well, I'm glad I picked Gophermods to say the least. They were way more professional, actually answered my e-mails in a timely fashion, and overall gave me the customer experience I wanted. I'm always iffy about using online stuff, and especially sending my console out to a repair company, that I can't see!

They reassured me with consistent updates. I received one when they received my console, and 24 hours when they shipped it out. I received more information in the package when I unpacked my console, and they were still available to help troubleshoot a small issues with a different console I had. Even though they didn't repair that one.

Overall, a top rated experienced. I hope they expand and make their services more available.

P.S. I imagine the guys compliant below is not deserving. Yes some of my e-mail updates with into my spam filter, so maybe if that guy checked his spam, I doubt he would be calling Gophermods a scam. "

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1/5

posted Jul-05-2011

"I THINK THIS COMPANY IS A SCAM!....DONT SEND YOUR PS3 TO THEM!
Please read my comments. thx

i sent in PS3 and recd email next day claiming "We received your console the previous business day, thanks for sending it in. I am sending you a quick update about your console. After the initial reflow repair process, your console exhibited the same reoccurring issue. We are going to attempt a 2nd run through a different machine with a more aggressive repair process. The 2 nd run through takes the consoles motherboard through a more rigorous reflow process and we are hoping to see some better results. The 2nd reflow process often has a 50% success rate for bringing back consoles from the initial 5% that typically do not work on the first run through.

Just wanted to keep you updated, and let you know there will be slight delays with your console. I’ll keep you updated as soon as we are finished"

Couple days later i received my PS3 back, no paperwork with it, but still wouldnt work....no explanation or anything. Emailed the Company asking for an explanation but have not received an answer.....

I THINK THIS COMPANY IS A SCAM!....DONT SEND YOUR PS3 TO THEM!
"

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5/5

posted Apr-19-2011

"WELL AS ONE WOULD SAY THEY ARE PEOPLE OF PRIDE AND CARE ABOUT THEIR WORK WHO ELSE NOW A DAYS WILL REPAIR YOUR SYSTEMS FOR FREE LABOR (NONE )IF YOU HAD THEM FIX IT BEFORE AND YOU WILL PAY A GOOD PRICE (BETTER THEN THE MANUFACTURER )THESE PEOPLE WORK WITH YOU TOO MAKE LIFE EASY. THE TURN AROUND TIME IS FANTASTIC AND NOT MONTHS OF WAITING FOR YOUR PRODUCT TO RETURN . AS FOR ME I WISH THEY FIXED EVERYTHING ON THE LIST THAT I MAY HAVE BUT IA AM HAPPY THEY FIX WHAT I DID NEED FIXING I WILL RECOMMEND THEM TOO ALL AND I HAVE . "

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5/5

posted Jan-05-2011

"Casey at GopherMods was great to work with. My son has an XBox 360 that had the red rings of death. I sent it to GopherMods and they repaired it and sent it back. After 2 months the red rings were back. Casey said that the XBox 360 has so many inherent problems with it that he couldn't guarantee that if he fixed it again that I wouldn't get the red rings again and so offered me two options. 1.) He would either give me a full refund or 2.) I could send it back and they would fix it again and give me a 25% refund of my original money but couldn't guarantee it. I took the full refund which he promptly did and didn't even deduct the amount he paid for shipping. Casey was great to work with; just wish more businesses/people that I deal with operated more like GopherMods. "

This review was modified by boomer66 on January 05 2011 11:12:06 AM

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5/5

posted Dec-29-2010

"Terrific customer service and problem-solving above beyond any expectation. I recently brought in a 14 mo.old xbox 360 that wouldn't load games. Gophermods replaced the laser and sent me on my way with a 1 yr. warranty on their work. After 2 days the loading problem reappeared. I dropped the box off again, laser was replaced, 2 days later problem again. Brought it in and they replaced the whole disk assembly from a new xbox. 2 days later the problem reappeared, I emailed and then owner called to say he had figured out the manufacturing design problem and had a fix. He came in on christmas eve day just to fix my box so the new kinnect my son was getting would be working on christmas. All for the original $49 repair fee. They stood by their warranty and spent time (and their money) fixing my problem. They are exceptional! "

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