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"I have ordered from Goodman's on several occasions in their electronics, food & gourmet and health & beauty departments. I was very pleased with the overall experience; item was received quickly and as expected. I have had three encounters with their customer service department and their representatives were courteous and helpful."
No Customer Service
"They over-charged me for shipping. When I contacted them by email they said they would refund it. They didn't. When I contacted them again by phone, they said they would refund it. They didn't. When I contacted them the third time by phone the woman said should actually couldn't do it but her boss could/would. That was two months ago. So now I'm back to bothering them by email and phone. But I thought they had at least a far chance to make this right and are not inclined to do so, so I'm lighting up the review sites. If you can get the same part for a dollar more somewhere else, buy it. Deal with this company at your own risk."
Great Service and Product Variety
"This is the second time I've ordered from there. This time I ordered a slow cooker and hair dryer. Both products arrived on time as expected. However, the first time I ordered some jars but they were the wrong size. I called to coordinate the return / exchange and the response was quick and painless. I'd happily shop here again!"
"This was my 4th order placed with Goodman's.I've been very pleased with prices and the prompt shipping of my orders.The quality of the items has been exactly what I expected because they are also available elsewhere. So with competitive pricing and prompt shipping, what more could I ask."
"This is the first and probably the last time that I order from this merchant. Have placed two orders since mid November and neither one has been delivered but the have charged the credit card, Have tried to contact them via their internal email system and have totally been ignored."
"Ordered a blender part, arrived fast and well packed. Customer service was helpful in getting me the correct part."
"I ordered the Luminarc Cool Shot 6-piece shot glasses from Goodman's via Amazon and unfortunately the packaging did not protect the glasses at all. This company packages the glasses three stacked on top of the other three in one envelope. As a result, the first time I received the order all three bottom glasses were shattered. So with some difficulty I replaced the order and not much to my surprise, the same thing happened with the next order. So after two orders, I now have a complete 6 shot glass set. I strongly urge Goodman's to reconsider their packaging. Although I love the product (from Luminarc), I would not order from this company again."
"Warning DO NOT buy from this company !!!!! absolutely terrible experience. I would give a review on the items from this company but I never even received them!! I contacted customer service twice they told me an estimated arrival date and lets just say I placed my order December 9th ......it is now Feb 2nd still nothing???!!!? Horrible experience just spend the extra money somewhere else trust me."
"DO NOT BUY !!!! I purchased a Wahl Trimmer from them, and It was a used one with clippings in the unit. I was extremely shocked and called the company to find out why. The representative to me to email them my complaint. Newsflash.... This is considered a heath issue, and informed consumers need to be aware that purchasing products from Goodmans means no quality assurance and a probability that you are buying a used product."
"I purchased an Instapure F8 chrome filter and R8 chrome replacement filter back in Feb 2012. The parts were delivered quickly and the packing list showed the parts I ordered, though I did not open the box until earlier this month.There were serious problems with this order that I discovered when I finally opened the package. First is that they sent the plastic and not the chrome versions of each piece.. Then I discovered that there were no instructions with the unit, which leads me to believe the product may have possibly been a return. I am now convinced it was, since getting the instructions via email from Instapure shows the adapter is packaged in a separate plastic baggie. On the unit I received the adapter was already installed. It also appears that the unit may be defective though I cannot say for sure because I cannot loosen the adapter to take it out to install it on the faucet.Anyhow, I realize that 6 months to wait to open the package was a mistake, but I was assured by the packing list that everything should be OK. In fact, the packing list as well as the order form had instructions for the picker to verify that they send chrome and not plastic parts. When I first notified Goodman's the woman I spoke with said she could not do anything for me and that the matter would have to be taken up by Dave who had more authority. That was around two weeks ago. She supposedly informed him of the situation via email, as well as did I through the web form and email. In any event, I have not heard back from anyone regarding this and it doesn't appear I will. I was prepared to accept the fact that I would be stuck with a different color and material than I ordered and I could live with that. But having an item that was a return and may be defective is something I cannot deal with.I will never by anything from Goodmans ever again. They never even bothered to follow up to say they can't help me - all my correspondence has been ignored. Under the circumstances they should make an exception and exchange these products for what I ordered, but as I said they don't even have the decency to contact me. It is a really pathetic example of customer service and questionable business ethics and practices.I will never shop there again unless they change their tune and make this right. And Dave should be fired as he has no clue as to what customer service is all about."
"I recently ordered a bread machine from Goodman's through Amazon. They had the best price in the market. The order shipped fast, arriving by the end of the week. Perfectly packed and everything as described! Well done Goodman's! Enjoying my home-made bread and my awesome bread maker."
"I recent ordered a knife sharpener, a burr coffee grinder & a hair dryer from Goodman's. I actually just intended to buy a certain Babyliss hair dryer - I had done an internet search & Goodman's had the best price - but then found they carried an awesome-ly priced burr coffee grinder & then threw in the knife sharpener for good measure! I placed the order on a Monday afternoon, and received it on the following Thursday. Everything was well-packed & exactly as described. By Friday morning I was grinding up my new Starbucks Blonde coffee beans & blow drying my hair in style! "
"I ordered an item from Goodman's and received a tracking number when it was shipped. I followed the item on the shipping site an saw that it was delivered to a different zipcode. I called Goodman's and while waiting I noticed that I had entered the wrong city but the right zipcode explaining the mix up. I explained the situation to the service agent. She said that she would ship out a second one using priority mail. I received the item a day later. Very satisfied! Good prices! "
"these people suck,,they dont care about their customers,,they do have good prices but i would rather pay a few more bucks than ever buy from them again..i paid on the third..2 days later on the 5th i get an order confirmation that said i would get an email when it shipped..its the 9th and still no word or shipping info..i have purchased alot of stuff from many websites and none have ever taken this long to confirm order or ship ..ILL NEVER BUY FROM THEM AGAIN,,IF YOUR READING THIS PAY A FEW MORE BUCKS AND GET IT FROM SOMEWHERE ELSE!!!!GOODMANS.NET YOU GUYS SUCK,,HIRE MORE EMPLOYEES IF YOU CANT HANDLE ALL YOUR ORDERS TIMELY ARGGGHHHHH"
"DO NOT ORDER FROM GOODMANSFrom the experience and stress it caused me. I would recommend to just use Amazon.com.I ordered grooming clippers from Goodmans from the West Coast on Friday. When I placed my order, a screen popped up saying "Thank you for your order". It looked almost fake, so I checked my email and I had no order confirmation emails from Goodmans. Having placed 3 other online orders that day I had confirmations from all except goodmans, so i thought this to be fishy.Because it was Friday, and Goodmans is on Eastern Time. I had to wait the weekend until I was able to speak with someone on Monday. I read some reviews that really frightened me. Hoping my credit card did not get charged, I called customer service.I explained I placed an order and would please like the confirmation number and packaging # (to track online), and a confirmation of the product i purchased. The customer service rep. was kind when helping me so i do appreciate that, plus im sure it was not her fault what had happened.So she asked for my invoice number and last name. There was no invoice of my numbers, and my last name was missing the last four letters when she asked if it was me. So it showed me that something went way wrong when placing my order online; which was sketchy to me.The customer service rep. asked me for my address. I waited for a few minutes in silence then she gave me a invoice number and said that it had shipped today. She gave me a completely different invoice number. My thought was that she had just replaced the order or something weird. So i thanked her and that was it. I was just planning to wait to receive it.But then. I get a call...and its the Goodmans service rep i was speaking to. She asks me for my address again and says that something did not go through correctly, so i asked her if it got sent out like she said earlier. Only to tell me that it was going to be picked up today at 5 pm. Soooo sketttttchhyyyy. Since she was so kind and i believe to be kind as well, i politely just asked her to cancel the order and send me a email confirming that.So she did. And i received my Cancellation order. I'm going to confirm there are no charges on my card either, lets hope not!But man, a drag to deal with. Way too much stress of not knowing what was up. Good luck everyone, and im sorry for the inconvience you've had to deal with."