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"I purchased an Instapure F8 chrome filter and R8 chrome replacement filter back in Feb 2012. The parts were delivered quickly and the packing list showed the parts I ordered, though I did not open the box until earlier this month.There were serious problems with this order that I discovered when I finally opened the package. First is that they sent the plastic and not the chrome versions of each piece.. Then I discovered that there were no instructions with the unit, which leads me to believe the product may have possibly been a return. I am now convinced it was, since getting the instructions via email from Instapure shows the adapter is packaged in a separate plastic baggie. On the unit I received the adapter was already installed. It also appears that the unit may be defective though I cannot say for sure because I cannot loosen the adapter to take it out to install it on the faucet.Anyhow, I realize that 6 months to wait to open the package was a mistake, but I was assured by the packing list that everything should be OK. In fact, the packing list as well as the order form had instructions for the picker to verify that they send chrome and not plastic parts. When I first notified Goodman's the woman I spoke with said she could not do anything for me and that the matter would have to be taken up by Dave who had more authority. That was around two weeks ago. She supposedly informed him of the situation via email, as well as did I through the web form and email. In any event, I have not heard back from anyone regarding this and it doesn't appear I will. I was prepared to accept the fact that I would be stuck with a different color and material than I ordered and I could live with that. But having an item that was a return and may be defective is something I cannot deal with.I will never by anything from Goodmans ever again. They never even bothered to follow up to say they can't help me - all my correspondence has been ignored. Under the circumstances they should make an exception and exchange these products for what I ordered, but as I said they don't even have the decency to contact me. It is a really pathetic example of customer service and questionable business ethics and practices.I will never shop there again unless they change their tune and make this right. And Dave should be fired as he has no clue as to what customer service is all about."
"I recently ordered a bread machine from Goodman's through Amazon. They had the best price in the market. The order shipped fast, arriving by the end of the week. Perfectly packed and everything as described! Well done Goodman's! Enjoying my home-made bread and my awesome bread maker."
"I recent ordered a knife sharpener, a burr coffee grinder & a hair dryer from Goodman's. I actually just intended to buy a certain Babyliss hair dryer - I had done an internet search & Goodman's had the best price - but then found they carried an awesome-ly priced burr coffee grinder & then threw in the knife sharpener for good measure! I placed the order on a Monday afternoon, and received it on the following Thursday. Everything was well-packed & exactly as described. By Friday morning I was grinding up my new Starbucks Blonde coffee beans & blow drying my hair in style! "
"I ordered an item from Goodman's and received a tracking number when it was shipped. I followed the item on the shipping site an saw that it was delivered to a different zipcode. I called Goodman's and while waiting I noticed that I had entered the wrong city but the right zipcode explaining the mix up. I explained the situation to the service agent. She said that she would ship out a second one using priority mail. I received the item a day later. Very satisfied! Good prices! "
"these people suck,,they dont care about their customers,,they do have good prices but i would rather pay a few more bucks than ever buy from them again..i paid on the third..2 days later on the 5th i get an order confirmation that said i would get an email when it shipped..its the 9th and still no word or shipping info..i have purchased alot of stuff from many websites and none have ever taken this long to confirm order or ship ..ILL NEVER BUY FROM THEM AGAIN,,IF YOUR READING THIS PAY A FEW MORE BUCKS AND GET IT FROM SOMEWHERE ELSE!!!!GOODMANS.NET YOU GUYS SUCK,,HIRE MORE EMPLOYEES IF YOU CANT HANDLE ALL YOUR ORDERS TIMELY ARGGGHHHHH"
"DO NOT ORDER FROM GOODMANSFrom the experience and stress it caused me. I would recommend to just use Amazon.com.I ordered grooming clippers from Goodmans from the West Coast on Friday. When I placed my order, a screen popped up saying "Thank you for your order". It looked almost fake, so I checked my email and I had no order confirmation emails from Goodmans. Having placed 3 other online orders that day I had confirmations from all except goodmans, so i thought this to be fishy.Because it was Friday, and Goodmans is on Eastern Time. I had to wait the weekend until I was able to speak with someone on Monday. I read some reviews that really frightened me. Hoping my credit card did not get charged, I called customer service.I explained I placed an order and would please like the confirmation number and packaging # (to track online), and a confirmation of the product i purchased. The customer service rep. was kind when helping me so i do appreciate that, plus im sure it was not her fault what had happened.So she asked for my invoice number and last name. There was no invoice of my numbers, and my last name was missing the last four letters when she asked if it was me. So it showed me that something went way wrong when placing my order online; which was sketchy to me.The customer service rep. asked me for my address. I waited for a few minutes in silence then she gave me a invoice number and said that it had shipped today. She gave me a completely different invoice number. My thought was that she had just replaced the order or something weird. So i thanked her and that was it. I was just planning to wait to receive it.But then. I get a call...and its the Goodmans service rep i was speaking to. She asks me for my address again and says that something did not go through correctly, so i asked her if it got sent out like she said earlier. Only to tell me that it was going to be picked up today at 5 pm. Soooo sketttttchhyyyy. Since she was so kind and i believe to be kind as well, i politely just asked her to cancel the order and send me a email confirming that.So she did. And i received my Cancellation order. I'm going to confirm there are no charges on my card either, lets hope not!But man, a drag to deal with. Way too much stress of not knowing what was up. Good luck everyone, and im sorry for the inconvience you've had to deal with."
"I would like to inform people that do not use your credit card online. Buy a prepaid this company was ok until I received a call credit card company and the protection services. On December 24 2010, I went online to but a set of beaters for my Hamliton Beach mixer. This was the cheapest company online. Now it is May 3rd of 2011 and now someone from this company put a $2500.00 charge on my credit card with is company. I DO NOT EVER BUY ONLINE & NEVER GIVE OUT MY CREDIT CARD #'S. BEWARE THIS COMPANY WILL TRY TO RIP YOU OFF!"
"Ordered the oster brushes for the classic 76 razor through Amazon. I received the order as described. However, the shipment took well over a week. They did not process the order for several days. Overall the experience was good."
"Hello.I needed a hard to find part for a Braun shaver, and Goodmans.net had it for the lowest price. I placed my order on a Thursday, and received it by Monday. I was very satisfied with Goodman.net's service, and am currently considering purchasing a KitchenAid Pasta Roller attachment from them for my mixer!"
"Placed order on 12/23/09 via Paypal for an appliance repair part. After 3 weeks, during which I received no order confirmation or delivery of item, I sent an email to Goodman's customer service. The only response I received was asking for my order number, even though I had already stated I never received one. After 3 days of no further response from Goodman's, I filed a Paypal dispute and clearly asked for a credit. A week after that they ship my item and state in the Paypal dispute that the order was shipped before my request to cancel. HUH? They then say I can call to receive a return label. Based on how everything has gone so far, I have zero confidence that attempting to return the item for a credit will be a smooth process. Better to keep the $15 item (and the other one I had ordered elsewhere in the meantime) then battle with these incompetent people any longer."
"Merchandise received, as ordered. Placed order after business hours on Friday 5/15, packing slip dated 5/19 (Tuesday), order received in Ohio on 5/21 (Thursday). I would do business with Goodman's again."
"I ordered a Human Touch IJoy 175 massage chair on 12/20 and got a confirmation email on 12/23 with the subject line "YOUR ORDER IS SHIPPING" with a UPS tracking number and an expected delivery date of 12/29. Every time I checked the tracking number it seemed that the UPS site was down or overloaded (or so I assumed) as there was never any info about it. Then I waited all day 12/29 and nothing arrived, so the next day I called Goodman's and got the response that they couldn't send it UPS ground because it was too big and they had to send it by "UPS truck" and it was going out that day- I asked for a tracking # and they assured me they would call with one as soon as it was on the truck--I waited all day and no call or email-- so I called yesterday and got the same story only they admitted that the item had still not shipped and it would probably go out this Friday--my credit card has already gone through and they can't/won't send it in a timely manner! VERY UNPROFESSIONAL that I wasn't notified 10 days ago that they can't seem to get it shipped--still getting the runaround via phone--My advise is to be careful of ordering anything bigger than a breadbox from these guys."
"Horrible!I ordered two 18 count packages of Green Mountain Hot Cocoa for my Keurig brewer.What I received in the mail were two 18 count packages of "Green Mountain Sumatran Reserve Organic Coffee."So, I call customer service and the representative told me they would send me my hot cocoa and I could just keep the coffee.So, at this point I'm feeling okay with everything.Today my new order arrives ... and guess what was in it? That's right ... more "Green Mountain Sumatran Reserve Organic Coffee!"Ironically, both orders were marked "Packed by: M.G."For a cryin' out loud! I'm up to my @ss in "Sumatran Reserve Organic Coffee!"Un-friggin' believable! I'll be on the phone with them again tomorrow. At this point, I am determined to get that damned hot cocoa. But I will never do business with Goodman's again."
"Excellent experience! I ordered two sets of WaterPik tips. Goodman's prices are good,y and the offer the largest range of shipping options that I've ever seen. I chose the cheapest: US Mail at $2.75. I received the shipping notification Feb 4 and the tips arrived Feb 6."
"Very poor customer service. Bought item that is OUT OF STOCK...fully aware of that status. Purchased using Paypal. Have sent 4 emails requesting a projected availability date, and no replies to any of them. Spoke w.customer service today, they could not answer question. Needed to speak w/Mgr who was out. Said they would email me today with information....no email. They have money from Paypal and I have no answers. Very poor way to run a business. If I have no answers on Monday, I will file Paypal resolution....maybe that willget their attention!"
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