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goodgoodschina.com

Apparel & Jewelry

Rating 5.63/10 4 reviews
(4 lifetime reviews)

5.63/100 (6-month rating)
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All Customer Reviews (4)

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Rating 10/10 5/5
modified review posted Feb-28-2012

"Hi, getting alittle concerned about a dress purchase Been having a hard time getting in contact with customer service as te the status of my order. Just recieved email from aftersale.com company had a holiday- feeling better with my purchase now just waiting for my daughters dress to arrive.The staff is responsive and very accommidating when returning email. Would definitly order from them again. "

Rating 2/10 1/5
modified review posted Feb-15-2012

"I Havent received my order. Therefore i cannot provide a feedback on your goods. I have placed my order since January 15th and I am yet to receive anything.

"

modified review posted Feb-15-2012
goodgoodschina.com's Avatar
goodgoodschina.com, Goodgoodschina rep has responded

“Dear Patricia,

We are so sorry for the late delivery for you. We sincerely accept your friendly suggestions and will try to improve in future.On the other hand, our official website has announced that we have to lengthen the processing since your ordered time was exactly during our Chinese traditional lunar new year, China was having 10-15 days long holiday at that period. So the orders in that period will be 10 days late at least compare with normal. However,we are still sorry for the inconvenience to you.

But that’s no problem, customer is the first, service is the first, we must try our best effort to make progress to let our every customer very happy with us. Our target is building up a dress company which provides exquisite quality, personal service, pretty dresses for all our customers as we deeply understand your concern and the importance of the dresses due to the fact that each dress simbolizes an special evening or occation to you.

When we got your leaving message yesterday, we’ve shipped all you items out via DHL, it’ll arrive you there soon… when you receive it, pls check them and if have any questions, pls feel free to contact us, we’re always here for you.

Best wishes
GoodGoodsChina Loyal Team”

Rating 10/10 5/5
modified review posted Feb-11-2012

"WONDERFUL!!!

I decided to order a dress from goodgoodschina, and though I was a bit apprehensive of ordering online, the entire process has been wonderful. I went into a bridal shop before ordering to get measured, and, after submitting the measurements, I later found that the stylist who measured me gave me the wrong measurement! The dress was custom made and ready to ship by the time I learned of the inconsistency, but Lucy from the sales department was able to alter the dress in time for the wedding. The entire company has been so efficient and most helpful. Goodgoodschina has been wonderful! I look forward to doing business with them in the future. They come highly recommended! - Lydia
"

modified review posted Feb-11-2012
goodgoodschina.com's Avatar
goodgoodschina.com, Goodgoodschina rep has responded

“Dear Lydia:

We have the sales policy that all email must be replied within 12 hours due to time difference and if possible, the reply shall be as fast as possible.It is our duty and what we shall do.:)We deeply wish all our customers will like our dresses and grow up together with GoodGoodsChina in every corner of life.Each dress,no natter wedding dress or event dress all bring a special event and we wish all of us could remember the beauty from it and therefore create or embrace more and more wonders in future.

We have our offical facebook page:http://www.facebook.com/GoodGoodsChina , which is the home for all our customers who love dresses from GoodGoodsChina.We also hold a lot of interesting activity for our customers and fans timely.Customers are posting their stunning photos in our pretty dresses and spread their stories with others and have fun together.Meanwhile, we also share a lot of women topics.:)

We wish all the best of you and thanks again!

Lucy

GoodGoodsChina Loyal Team”

Rating 4/10 2/5
modified review posted Jan-08-2012

"The dress I ordered did not look like the designer picture and was too revealing for my teenage daughter. I sent it back for a full refund and never received my refund. I checked the customs number and it was attempted to deliver on Oct. 30th 2011. I have nothing else I can do from here in the USA. So now I am out the full amount of the dress, plus shipping. I have emailed them several times and now there is no response from them. So I am out 129.00 plus shipping both ways. Please be warned everyone else. Here is an update to my posting. This has gotten the response I wanted and I have received my full refund today 1-16-2012. They have even offered a $20.00 discount on my next order. I am glad this was resolved to my satisfaction after 3 months. The company told me they have problems with mail in China."

+ Read user comments
modified review posted Jan-11-2012
goodgoodschina.com's Avatar
goodgoodschina.com, Goodgoodschina rep has responded

“Dear Lorinllinois:
Thanks for your review and having business with GoodGoodsChina.com.
So far, we did not get any returned goods to us and could you pls send us the tracking number for the dress? Our aftersale colleague is writing you the email again to request the shipping code now. Since all dress is customized and we have to see the tracking number at least. Believe you will understand it.
Our target is to provide our customers with quality dresses and all our dresses are made of detailed handcraft and good material since we are under the brand of G&G.
We believe all the problem will be solved in a good way and thanks again for your understanding and support to us.

Our email is:aftersale@goodgoodschina.com.

Best wishes for you.

GoodGoodsChina Loyal Team”

 
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