posted Feb-15-2012
posted Feb-15-2012 “Dear Patricia,
We are so sorry for the late delivery for you. We sincerely accept your friendly suggestions and will try to improve in future.On the other hand, our official website has announced that we have to lengthen the processing since your ordered time was exactly during our Chinese traditional lunar new year, China was having 10-15 days long holiday at that period. So the orders in that period will be 10 days late at least compare with normal. However,we are still sorry for the inconvenience to you.
But that’s no problem, customer is the first, service is the first, we must try our best effort to make progress to let our every customer very happy with us. Our target is building up a dress company which provides exquisite quality, personal service, pretty dresses for all our customers as we deeply understand your concern and the importance of the dresses due to the fact that each dress simbolizes an special evening or occation to you.
When we got your leaving message yesterday, we’ve shipped all you items out via DHL, it’ll arrive you there soon… when you receive it, pls check them and if have any questions, pls feel free to contact us, we’re always here for you.
Best wishes
GoodGoodsChina Loyal Team”
posted Feb-11-2012
posted Feb-11-2012 “Dear Lydia:
We have the sales policy that all email must be replied within 12 hours due to time difference and if possible, the reply shall be as fast as possible.It is our duty and what we shall do.:)We deeply wish all our customers will like our dresses and grow up together with GoodGoodsChina in every corner of life.Each dress,no natter wedding dress or event dress all bring a special event and we wish all of us could remember the beauty from it and therefore create or embrace more and more wonders in future.
We have our offical facebook page:http://www.facebook.com/GoodGoodsChina , which is the home for all our customers who love dresses from GoodGoodsChina.We also hold a lot of interesting activity for our customers and fans timely.Customers are posting their stunning photos in our pretty dresses and spread their stories with others and have fun together.Meanwhile, we also share a lot of women topics.:)
We wish all the best of you and thanks again!
Lucy
GoodGoodsChina Loyal Team”
posted Jan-08-2012
posted Jan-11-2012 “Dear Lorinllinois:
Thanks for your review and having business with GoodGoodsChina.com.
So far, we did not get any returned goods to us and could you pls send us the tracking number for the dress? Our aftersale colleague is writing you the email again to request the shipping code now. Since all dress is customized and we have to see the tracking number at least. Believe you will understand it.
Our target is to provide our customers with quality dresses and all our dresses are made of detailed handcraft and good material since we are under the brand of G&G.
We believe all the problem will be solved in a good way and thanks again for your understanding and support to us.
Our email is:aftersale@goodgoodschina.com.
Best wishes for you.
GoodGoodsChina Loyal Team”
"Hi, getting alittle concerned about a dress purchase Been having a hard time getting in contact with customer service as te the status of my order. Just recieved email from aftersale.com company had a holiday- feeling better with my purchase now just waiting for my daughters dress to arrive.The staff is responsive and very accommidating when returning email. Would definitly order from them again. "