4/5

posted Feb-03-2012

"Both my husband & I have ordered glasses from Goggles4U and have been very pleased with them."

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5/5

posted Feb-03-2012

"I love Goggles4u! I have purchased 6 pairs of glasses from them. The selection and prices are pretty hard to beat. I recommend them often and get compliments on my glasses all the time."

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5/5

posted Feb-03-2012

"Wow, FANTASTIC glasses! It seemed too good to be true at these prices, but believe it, they're great! I have bought about seven pairs so far. I'm mad I paid so much for my Wal-Mart glasses!!!"

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5/5

posted Feb-03-2012

"Love goggles4u! Have bought several pairs through them and our prescriptions have always been spot on. Great selection, fast shipping, easy to use and brilliant prices, especially when there is a deal on!"

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5/5

posted Feb-01-2012

"I am so delighted with my purchase of Bifocal glasses from Goggles4u, that I have recommended them to all my friends.

I can honestly say that I was shocked to find that my specs were actually better than another pair from my local optician using the same prescription.

I found the selection process of frames, sizes and any extra features to be very user friendly, and the additional live help line feature is really excellent.

Quality affordable frames, lenses and extras, coupled with a fast courteous service like this is so rare to find. Thank you Goggles4u, I shall certainly use you again.

Very best regards,

John. M "

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2/5

posted Jan-28-2012

"Unfortunately, after spending a considerable amount of time picking the right size frame and accurately conveying my prescription,, the results were disappointing. The customer service was also unsatisfactory. Specifically, while the glasses do fit and the prescription seems accurate, the frame is very poorly constructed (read "cheap") rendering the wearability unacceptable. The metal nose pad brackets are folded around the plastic pads, like the way a cheap tin toy is made. Customer service first told me to take them to an optometrist to be fixed (is that showing responsibility?) Then they offered a discount on my next pair (why would I buy another pair if these are poor quality?) Then I was offered a refund of about half if I mailed them back (so I get NOTHING for my money?). The bottom line is that the glasses fit and I see well out of them, but the resulting quality and customer service is sadly inferior. So buyer beware."

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1/5

posted Jan-20-2012

"I ordered glasses from them a number of years ago with good delivery and quality so I ordered a pair for my wife on January 5th. As of January 20th, still no glasses. I contacted them via their chat and was informed that "special" designer frames to from 14 to 18 days to process. I paid for the glasses up front on January 5th via Paypal and I don't recall any statement re longer delivery on special frames on the website when I ordered. The website's FAQ's indicate 10 to 12 day delivery.
I am extremely unhappy with this vendor and wish I had my payment back. If the merchandise is not received by the middle of next week I will be filing a Paypal complain against them.
UPDATE: Finally received the glasses after 3 weeks only to discover that one of the lens was cut wrong and was rotated in frame. They wanted them returned for replacement..probably another 3 weeks delay. "

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1/5

posted Jan-19-2012

"I will never purchase from Goggles4u again. I needed relensing on an order. One lens only. When completing the new order I was required to purchase a whole new frame and two lenses. I contacted them asking for an explanation. It was as if we spoke different languages and we probably did. They gave me a $ 10 discount! The re lensing in my existing frame was more expensive then the entire original order. I have other sources of frames and glasses and will give my business to those that fill orders promptly and do not try to cheat you. In response to the sellers comment, they have admitted twice that the prices for both transactions were almost the same. Precisely the problem. A new pair of glasses with frames is the same as relensing one lense on existing frames? If you can accept this, there is a bridge in brooklin i would like to sell you."

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1/5

posted Jan-09-2012

"I ordered my glasses on December 11th and here it is January 9th and I am being told there was a production error and I need to wait another 6 to 7 days. About 3 weeks after my order was placed I began inquiring of the online chat reps when I could expect the glasses. The answer was always the same "they are in production and should ship this week". I have a trip coming up and need the glasses ASAP but I guess a one month lead time is not enough. Now I am being told that I must wait another 6 to 7 days. I called and talked to a customer service rep and he said my order had been moved to the head of the line and it would take 3 to 4 days to produce. I told him I was no glassologist but even I know it doesn't take that long to make a pair of glasses. Anyway, I am not a happy customer but we will see if they do as they say and expedite production, express mail the glasses and refund my shipping. I would have appreciated some more straight forward answers from the customer service reps.

Follow up ... I just received a call saying they will send the glasses to my alternate address. So we shall see, it appears they are making an effort to do the right thing"

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2/5

posted Jan-08-2012

"After Goggles4U.com read my posting and a few days of negotiations back and forth, I have to admit that they took responsibility for my experience and stepped up to the plate. Their Primary intensions were to fix my concerns and I have now reconsidered my opinion.

It appears they are trying to improve service. But, sometimes when working on a shoe string budget, things just get out of their control.
Bill Machia



*My first time Opinion has changed concerning Goggles4U.
I purchased my first pair of glasses in May 2011. I received my glasses as expected and I was happy with them. Especially considering the outstanding price.

But, you really need to read below.

I purchased a second pair on 12/2/11. After a week no update on website which was strange from my previous buy. I asked via Chat for an update and was told check the website in 48 hours for the update.

Three days later no update, status was still “In progress” without a tracking number. I opened another chat session. This time I was told check back in 72 hours for an update.

Five days later no update, status was still “In progress”, no tracking number. I chatted again and this time I was told they were in Final Inspection and would ship in a day or two.

Another week later no update, the status was still “In progress”, no tracking number. This time I emailed. Their response; there was a flaw in manufacturing and they had to be remade. They would go out no later then the end of the week. They did offer to refund the $4.99 shipping cost for my troubles.

By the following Wednesday (9 days later) there were still no updates on the website. I had given up by this time and contacted contacted my Credit Card company to dispute payment because of mis-information and no product received. The Credit Card company gave Goggles4U 10 days to respond before they would refund my money.

Goggles4U shipped my glasses on the 7th day. I received them one day before their response was due. I did drop my Credit Card complaint, after all I did receive my product. But, I really don't understand why it had to come to this. Oh, and by-the-way. They never refunded the $4.99 shipping charge as promised in their email.

Sometimes things work well. Sometimes Not. I doubt if I will return or recommend Goggles4U to anyone who asks.

Bill Machia
"

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