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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Goedekers-Appli Goedekers-Appliances Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13850 Manchester Road, St. Louis, MO, 63011
    • Contact: customerservice@goedekers.com
    • Phone: 636-207-7277
    • Customer Support: 1-888-768-1710
    • Business Hours: Monday-Saturday: 9:30am-5:30pm (CST)
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.26/10 9.26/10
    Chance of future purchase: Rating 9.16/10 9.16/10
    Shipping & packaging: Rating 8.10/10 8.10/10
    Customer service: Rating 9.27/10 9.27/10
    Return/Replacement policy: Rating 9.01/10 9.01/10

1,005 Customer Reviews

Rating 8/10
4/5

"only problem...We did not have the gas hose hook up in time to use it. The stove arrived sooner and we went out to buy the hook up since we had already disconnected our previous stove."

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“I'm sorry the gas hose hookup did not arrive in time for you to use it. I hope that you are satisfied with your purchase and we hope to serve you again in the future.”


Rating 8/10
4/5

"Excellent product and service!"

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Glad you are happy!”


Rating 10/10
5/5

"Great job! Product is excellent. Delivery was great."

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you so much for your positive comments!”


Rating 8/10
4/5

"Had the item I wanted at a good price. It took 3.5 weeks to receive the item. "

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you for your review!”


Rating 10/10
5/5

"YOU DID GREAT! ALL IS WORKING FINE. ARRIVED UNBROKEN AND GREAT. THANK YOU VERY"

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you for your review! Glad to serve you!”


Rating 10/10
5/5

"Great price and quick shipping. No issues."

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Glad to hear it!”


Rating 8/10
4/5

"I have found other online appliance stores that will ship direct to my address for free, Where you would not. Same price"

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“I'm sorry we were not able to ship to your address for free. We contract our deliveries out, and some companies are not able to deliver to these areas without additional cost. We apologize for the inconvenience.”


Rating 8/10
4/5

"Good price. Prompt delivery. Just a little confusion about where to put it as no one was home, even though I explained the details to the delivery company the day before, downloaded a special release that included instructions, that I taped to the garage door. The actual delivery guys apparently didn't get the info. But it ended up in the garage where it was wanted. Thank you."

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“We're sorry there was some confusion with delivery. Communication is key in these situations and it sounds like you did everything right. Thank you for your review of our services and your delivery.”


Rating 8/10
4/5

"overall they did a very good job. only issue i had was the order was not available at their warehouse and thus i had to wait a while for them to get it in stock and then ship."

Rep reply posted Aug-26-2015

mgoedekers, Goedekers-Appliances rep has responded

“Hi ldzenk,

Many of our items are not in our warehouse. They ship to us from the manufacturer. If an item is on backorder, there is always some additional wait time - tis the nature of hot-selling items. Thank you for your review. We hope to serve you again.”


Rating 10/10
5/5

"Wonderful service and product. You worked with me to schedule delivery when we could be home. "

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thanks so much for the great review! We are happy to serve!”


Rating 10/10
5/5

"Low price for high quality! Highly recommend!"

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thanks for the recommendation!”


Rating 10/10
5/5

"Hands down the best furniture shopping experience I have ever had! The pricing was stellar, the service exemplary, and the selection outstanding.

I have already recommended your site to many individuals and plan on mentioning you again any time someone I know goes to find furniture.

"

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you! Thank you! Thank you! So glad to have made your experience wonderful! We are happy to serve you and anyone else you send our way!”


Rating 10/10
5/5

"Very satisfied with the product and delivery. Ordered the Bertazzoni 24" stainless steel stove. Beautiful stove and not a mark on it upon delivery. The delivery did run late, didn't get in till midnight. But we were kept informed of the process. Delivery personnel were professional and polite. The stove is larger than you would think."

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“We're sorry to hear that your delivery ran a little late! Thanks for your feedback on this matter. Otherwise, we're glad that you are pleased with your new Bertazzoni stove.”


Rating 10/10
5/5

"The washer and dryer were delivered and in excellent condition. Customer service while shipping was able to track and inform me where the package was. Very friendly and accommodating customer service. Would buy from them again. Highly recommended"

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you for a great review! We hope you enjoy your washer and dryer, and we look forward to serving you again!”


Rating 10/10
5/5

"The customer service/sales people answered all our questions honestly and completely allowing us to make the best decision we could. They also were very cordial when I saw the ordered appliance on sale for a few hundred dollars less a few days following the placement of our order. The sale price was gladly given to me and the difference credited to us.

We also agree with and by the grace of God can live up to Goedeker's Philosophy.

This will be the first place we look for our future needs.

"

Rep reply posted Aug-25-2015

mgoedekers, Goedekers-Appliances rep has responded

“Thank you for your awesome review. We are so happy you were pleased with our services! We look forward to serving you again!”


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Goedekers-Appliances participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.