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Stores > Goedekers-Appliances
  • Goedekers-Appli Goedekers-Appliances Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      63011
    •  
    • BUSINESS HOURS
      Monday-Saturday: 9:30am-5:30pm (CST)
      GENERAL PHONE
      636-207-7277
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@goedekers.com
      SUPPORT PHONE
      1-888-768-1710

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.31/10 9.31/10
    Chance of future purchase: Rating 8.85/10 8.85/10
    Shipping & packaging: Rating 8.36/10 8.36/10
    Customer service: Rating 8.52/10 8.52/10
    Return/Replacement policy: Rating 7.44/10 7.44/10
Voice your opinion! Review Goedekers-Appliances by clicking a star below.
Rating 10/10
5/5
2017-05-20

Extended warranty

"Had problems with extended warranty company purchased through Goedekers. Called Goedekers and they contacted the company and were able to straighten it out. "


Rating 2/10
1/5
2017-05-18

HORRIBLE CUSTOMER SERVICE AND SHIPPING

"we ordered kitchen appliances, on 5/8/17 we had the wrong fridge and a damaged range delivered. Goedeker's DOES NOT CARE about fixing their mistake. We have now been living 10 days with NO appliances! They will not expedite new appliances, they have offered NOTHING to compensate. We do not even have an estimated delivery date yet. I am livid with this company and will NEVER use them again!!!"


Rating 10/10
5/5
2017-05-18

"I would have appreciated a call about imminent delivery cuz it was by chance I read my emails that day of delivery and was able to quickly arrange my schedule around it. Delivery was very easy. Those guys were helpful, cheerful, went above and beyond expectation.
I can't believe how smoothly it all worked...no shipping costs...great deal. Thank you
"


Rating 10/10
5/5
2017-05-17

very satisfied

"We ordered a complete GE Cafe series set and received the order within the three week time period they expected. Although the grates for the stove top were missing, I called and spoke to a customer service agent and they were able to get them to me next day. I can't enough about how simple and easy shopping with Goedekers was. I will shop here again first before looking elsewhere.
"


Rating 6/10
3/5
2017-05-17

Good online buying service best pricing----Underiformed shipping information

"Bought washer dryer online. Could not beat the price. Stated as leaving warehouse on an acceptable date. However unknown to buyer is delivery times. Warehouse to me is something Goedekers has control over. But I was informed after this,,, they work with many 3rd parties, I should have known. So it took over 3 weeks for my items to arrive. Albeit across a few states. Still Wells Fargo Stage lines and the pony express could have delivered faster.. And shipping time vs processing time are 2 different processes,,,, But thank you for a great price!

Below is the shipping info and a canned answer to my inquire to where the items are.

Shipping Options & Information

Here at Goedeker's we want your shopping experience to be hassle-free from beginning to end. That is why when you order with us, you can rest assured that your appliances will be delivered to your home as quickly as possible. Our customer service team is here to communicate with you every step of the way so you may have an accurate schedule of when your delivery will arrive.

Please Note: Shipping time is typically 1-2 weeks for most brands. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the product and manufacturer. Shipping to remote locations may cause a delivery delay of 3-5 days.

AND the CANNED answer

Good Afternoon ,


Thank you for being a valued Goedekers customer, your order has shipped and is currently in transit. Please be advised that we do not keep any of these items in stock. They are purchased from third party companies, so this may have been why delivery has been delayed. I do apologize for any inconvenience this may have caused you. You can track your order at https://www.amtrucking.com tracking number
"


Rating 2/10
1/5
2017-05-17

Horrible Customer Service

"Completely horrible customer service. Be prepared to be lied too. I ordered my couch and was told the delivery can be scheduled in the evening so I do not have to take a day off work. First lie. I was told by the delivery people that they will only deliver between the hours of 9am-1pm or it will be delivered NEXT MONTH. I take a day off work then the day of the delivery they tell me that it wasn't loaded on to the truck, tough luck it will be delivered next week. Sent an email to the support team and owner of the company, NO REPLY. "


Rating 8/10
4/5
2017-05-16

Pretty good

"Good prices.I thought it was free shipping.... But still got charged $100.... Was still a better price than the other sites."


Rating 10/10
5/5
2017-05-16

looks nice

"product looks nice, we also ordered installation service from the site, it works well, price is the best I can find."


Rating 10/10
5/5
2017-05-16

Great customer service!

"I ordered lanterns from here for my wedding decor and they arrived quickly! One of the lanterns was broken and they responded very quickly to work to get me a replacement from the manufacturer."


Rating 10/10
5/5
2017-05-16

Perfect Table

"I was looking for a table for our RV. It had to be just the right size and I found it! It arrived in excellent condition and is perfect. Lots of compliments so far."


Rating 10/10
5/5
2017-05-16

Samsung Range

"I recently purchased a Samsung slide-in gas range. From order intake to delivery to NC took 5 Days total!
The customer service after order was superb. I could not be happier with the sales, service and logistics from Goedekers. I would recommend them to anyone!
"


Rating 10/10
5/5
2017-05-16

GOEDEKERS - TRUSTED TO ALWAYS PUTS ITS CUSTOMER FIRST !

"Relatively new to Goedekers, but each time I order from it, I find customer service to be exemplary.
Thank you Goedekers, for knowing that, in putting your customers first, your customers will continue
to come back to you for their all of their purchases.
Continued success!

M. Licari
New York
"


Rating 10/10
5/5
2017-05-16

Perfect

"It was exactly what I would expect. On time and not damage, with a good price"


Rating 10/10
5/5
2017-05-16

Couch Purchase

"Despite the delay, the couch arrived in perfect condition.
Great purchase and I saved over $400.
"


Rating 10/10
5/5
2017-05-16

Tv stand

"Excellent service from delivery and the product was very good quality!"


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