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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Gocare.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3240 N Colorado St Ste 101
    • Contact: support@gocare.com
    • Phone: 855-462-2731
    • Customer Support: 855-462-2731
    • Business Hours: M-F 8-5 pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: 0.00/10

73 Customer Reviews

Rating 8/10
4/5
modified review posted

"Aloha GoCare So far, it was great getting coverage. I hope that if I ever need the service it will be just as easy. Mahalo, Karen"


Rating 4/10
2/5
modified review posted

"I love the prices and the fact that they will insure laptops long past their warranties. However, when they asked me for 2 pictures front and back of the device, I sent them. They then came back for additional pictures, top and bottom, and I sent those. THEN they asked for the serial number, all of which necessitated the removal of the protective shell. A pain at the worst but all they had to do was ask for these shots from the start and I would have been insured 3 days earlier. Waiting for them to send me each request delayed the process and I hope this does not repeat itself should I have a need for the insurance. Better communications would be appreciate. "

modified review Rep reply posted Apr-08-2015

GoCare, Gocare.com rep has responded

“GoCare is pleased to offer affordable protection plans for new and used laptops. We appreciate the time you took to provide feedback on your registration experience. We apologize for any frustration you encountered and can't wait to dazzle you with our claims process, should the need arise.

Your comments are very important to us and we have instituted changes to our registration process that will be visible in the coming months, based in part on your feedback. Thank you so much for trusting the protection of your laptop to us and helping us improve our customer experience.”


Rating 10/10
5/5
modified review posted

"Thank you for a quick and painless transaction!"


Rating 4/10
2/5
modified review posted

" After payment through PayPal it took 3 days excluding the weekend to finalize the policy. This was three days after the funds were paid from my account.
Pictures were requested of the device after the fact and it is not posted anywhere on their site. After pictures were sent I was sent a second email stating the pictures were not correct. After a second group were I was informed it was approved however it still took another 24 hours to show up in the account I was required to create just to request a policy. I hope they perform better on the other side.
"


Rating 10/10
5/5
modified review posted

"Excellent Job! Very happy! "


Rating 2/10
1/5
modified review posted

"I filed my first claim on 9/25. It took over two weeks to decide it was broken, but they said they would send a check on 10/13. It is now 11/10 and I still have nothing to show for it. I have contacted them numerous times and they will say, 'Your check will be there soon'. They still may eventually cover my claim, but waiting eight weeks is unacceptable. "


Rating 2/10
1/5
modified review posted

"Attempting to file a claim, waited over 10 minutes for online assistance.

Still have not received assistance, and have a student in need of functioning equipment.

Filed claim online, yet system continues to show no record of the claim.

I have receipt of payment for the insurance, but have received zero assistance.
"


Rating 10/10
5/5
modified review posted

"Quick, easy, great customer service"


Rating 10/10
5/5
modified review posted

"Very easy to enroll in the program"


Rating 10/10
5/5
modified review posted

"Everything went well but took more time than it should have."


Rating 10/10
5/5
modified review posted

"It was a normal transaction to buy a policy."


Rating 10/10
5/5
modified review posted

"Smooth and very clear directions. "


Rating 10/10
5/5
modified review posted

"very easy to get the insurance for the school Ipad"


Rating 10/10
5/5
modified review posted

"fast and easy checkout, easy to follow

"


Rating 10/10
5/5
modified review posted

"Very easy process, quick and easy hopefully we won't have to use it"


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Gocare.com is a merchant member
Gocare.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.