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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.21/10 7.21/10
    Chance of future purchase: Rating 3.10/10 3.10/10
    Shipping & packaging: Rating 2.89/10 2.89/10
    Customer service: Rating 2.19/10 2.19/10
    Return/Replacement policy: Rating 2.00/10 2.00/10

1,647 Customer Reviews

Rating 10/10
5/5
modified review posted

"Thank you very much for helping me out. "


Rating 2/10
1/5
modified review posted

"Ordered part on 6/28. Credit card was charged. After a week, I called and was told the part had shipped but must have gotten lost but that another would be shipped "express" that day and I would have it in 2 days. After a week or so, I called again and after 15 minutes on the phone, was told that it had definitely shipped but that he (Chris) would have to contact shipping to get a tracking number but would call me with it, which of course never happened. After 4 days, I called again and was told that it had been delayed but should be there that day or the next. Finally, yesterday I called again and again was told the product shipped and would be there by Thursday but that he (Chris) had to get the tracking number from shipping but would call me back with the information. Of course, no call. But eventually, I did get an email indicating that the order had been cancelled because the PART WAS OUT OF STOCK. It was never shipped, they were just hoping to delay me long enough to get stock in to fill my order. Why lie about the status of a shipment? I mean, who does that. Could they not have been up front instead of dragging this out for a month and delaying the repair of my wife's car. For me, it's about trust, and honesty. I can tell you that this outfit is neither trustworthy and certainly not honest. Do yourself a favor and take your business elsewhere. "


Rating 2/10
1/5
modified review posted

"I have not received my order and would like to cancel it. I attempted to cancel through the web site but it doesn't recognize my email address.

"


Rating 2/10
1/5
modified review posted

"Took 9 days to get my package. Order was processing for 7 days. Difficult to get in contact with a customer service rep. Not happy!"


Rating 10/10
5/5
modified review posted

"Parts arrived, as expected, on time. Good experience."


Rating 10/10
5/5
modified review posted

"Thank you Go-Parts...5 STARS!!"


Rating 10/10
5/5
modified review posted

"EXCELLENT SUPER FAST SERVICE AND FOLLOW UP"


Rating 4/10
2/5
modified review posted

"The pair of mirrors "specifically ordered for a 1998 Camry" did not fit door nor was the wiring harness right, so hat to do extensive cutting and fitting of door to get them installed! Sorry!"


Rating 10/10
5/5
modified review posted

"Good price good service! Highly reccomend!"


Rating 10/10
5/5
modified review posted

"Ordered a side view mirror and it came on time and in good shape...now since we are satisfied we will be reordering a fender...a great place to do business with!"


Rating 10/10
5/5
modified review posted

"This is my first time ordering a car part online and I was nervous about it. The part arrived a few days after ordering. It was exactly what I ordered at a great price. No complaints. I will most definitely order from this site again."


Rating 2/10
1/5
modified review posted

"I ordered a Koyo Radiator. After not receiving any shipping notifications, I tried to contact go-parts.com to check the status. No emails were answered, no phone calls returned. After about a week, I was sent notification that the part was on backorder and my money was refunded.
I can understand the part being backordered, that is no big deal. What I do have a problem with, is the complete lack of communication. I was under a time constraint to replace my radiator, had they replied to any of my emails (or phone call), they could have explained that it was out of stock, and I would have simply made other arrangements.
In the end, it is my own fault, I should have heeded the MANY warnings in the reviews that I read about this site.
"


Rating 10/10
5/5
modified review posted

"it was quick easy and cheap!"


Rating 2/10
1/5
modified review posted

"My order was confirmed and later i was informed that part is not available and my money was refunded"


Rating 10/10
5/5
modified review posted

"Fits perfect. I thought it was a black mirror but really, it was a replacement and all I had to do was install it and switch my old white case to the new replacement."


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