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  • Go-Parts Go-Parts Elite Status
    • Address: n/a
    • Contact: cs@go-parts.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.52/10 8.52/10
    Chance of future purchase: Rating 7.87/10 7.87/10
    Shipping & packaging: Rating 7.87/10 7.87/10
    Customer service: Rating 7.06/10 7.06/10
    Return/Replacement policy: Rating 7.78/10 7.78/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

"The part came as expected on time and at a good price."

This review was modified by margaretdiamond on January 17 2017 07:00:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Ordering and delivery service was good, waiting to see how a return is handled.

"I recieved the rear-view mirror that I ordered. The service and delivery time was good. However, I ordered the mirror for wrong year of vehicle. My Daughter has a 2001 Explorer Sport-Track. I mistakenly assumed it was a 2005 model year vehicle. I didn't realize my mistake until my daughter came over and removed the old mirror and saw the difference. I will need to order another mirror for the correct model year. Can I please return the un-used mirror for some credit? It is un-used and I save the packaging that it was shipped in? Please let me know."

This review was modified by Rfinken1 on January 17 2017 10:57:20 AM
Rep reply posted Jan-17-2017

A rep from Go-Parts, goparts, has responded

“Hello Mr. Finken,

We would be happy to accept your return. Have you received the return instructions we sent? If you have not, please let us know at cs@go-parts.com. If there is anything else we can help you with please let us know and we hope you have a wonderful day.

Thank You,
Go-Parts ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Quick and easy

"I was desperate for two headlight assembly units for my car. I live in Europe and Go-Parts were one of the only companies that deliver to an APO.

Thank you for the help!
"

This review was modified by gavcarter123 on January 17 2017 05:45:02 AM

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Verified Customer
Rating 4/10
2/5
2017-01-14

Delivered to late!

"I ordered the part on December 28th and was told 4-days for shipping. The part did not arrive until January 9th -- unfortunately this was after my son took the vehicle back to college for the new semester!"

This review was modified by jdecoste on January 17 2017 12:03:13 AM
+ Read user comments
Rep reply posted Jan-16-2017

A rep from Go-Parts, goparts, has responded

“Hello Ms. DeCosta,

We are sorry that we missed you when calling today. Our orders do take 1-3 business days to process and then 3-5 business days to arrive once shipped. We left a voicemail for you, and hope to hear back from you so that we can work to help get this resolved. Please let us know which approach you would like to take. Have a wonderful day.

Thank You
Go-Parts


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-13

Wrong part delivered

"Does not fit 2007 model ford ranger"

This review was modified by vrbooks on January 17 2017 12:02:33 AM
Rep reply posted Jan-16-2017

A rep from Go-Parts, goparts, has responded

“Hello Mr. Burns,

As we are an American based company, our parts are designed for left-side driver cars. Unfortunately, they did place different mirrors on right-side drivers. We are sorry that was not the one you needed. If there is anything else we can help you with please let us know and we hope you have a wonderful day.

Thank You
Go-Parts ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

Hands down best online parts store

"Communication with company was great. No question ask, they send replacement parts faster than the original parts ordered.

very satisfied, will order parts from them again, and again, and again!
"

This review was modified by fc2215 on January 17 2017 12:02:30 AM

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Verified Customer
Rating 10/10
5/5
2017-01-13

Good

"Good service very fast shipping and no issues."

This review was modified by karasumachitose on January 17 2017 12:02:11 AM

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Verified Customer
Rating 10/10
5/5
2017-01-13

Great Shopping Experience!

"Great service, easy to use website and fast delivery to Canada! Thanks!"

This review was modified by tara_robertson3 on January 17 2017 12:01:51 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

3rd time bumper

"Thanks guys. Really appreciate the quality. Was able to get the job done with very little effort. All fastener holes were exactly where they needed to be. Pulled what was left of mine off and had the new one on in probably 2 hours. Very satisfied with the way it looks. Thanks again.. it was a pleasure doing business with you. "

This review was modified by rileymichael1362 on January 17 2017 12:01:18 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

"I received my left running light (side marker assembly) for an '86 Mazda B2000 on time and in good shape. Thanks. "

This review was modified by dovalonso on January 17 2017 12:00:30 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Satisfied

"Received on time and exactly what we needed."

This review was modified by beckerd50 on January 17 2017 12:00:29 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Quick and Easy

"Everything came in on time exactly what I ordered. Couldn't ask for more. Perfect."

This review was modified by willdavistwo on January 17 2017 12:00:22 AM

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Verified Customer
Rating 2/10
1/5
2017-01-12

"Horrible customer service"

This review was modified by geoffmalm on January 17 2017 12:00:11 AM
Rep reply posted Jan-16-2017

A rep from Go-Parts, goparts, has responded

“Hello Mr. Malm,

We are sorry that you are not happy with our service. Is this related to your shipped time? Our orders do take 1-3 business days to process and then 3-5 business days to arrive once shipped. If there was any other issue, please let us know at CS@go-parts.com. We look forward to hearing from you. Have a wonderful day.

Thank You
Go-Parts


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-12

Made it here quick

"The mirror I ordered for my jeep was a perfect fit and it was at my door before I even knew it. "

This review was modified by cswalter on January 17 2017 12:00:08 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-11

Very satisfied with overall

"It got delivered very very quick, parts where nicely packed and ready to install...."

This review was modified by icazaj1 on January 13 2017 06:15:02 PM

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