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"About this person who wrote this "RUN! DO NOT ORDER FROM THIS COMPANY!this person does not have common sense more like "stoop"Does not realize there is a difference between the person who shipped the glasses and the post office, gave bad review about go-optic.com instead he or she should rate the postal services, they are the ones who messed up the delivery.I used Go-optic for years and they are great company and they deliver quality merchandise."
"RUN! DO NOT ORDER FROM THIS COMPANY! I submitted my order Aug 25th. They mailed it Aug 30th. The tracking failed to update after that. I called the post office and worked with them. I am in NE, my package was sent to AR. I finally received my frame Sept 12th, only because I live in a small town and the PO called me. The ear tips are cracked. I called the company to see what could be done about the delay (refund shipping charge perhaps?) and the cracked ear piece. The customer service witch was rude and kept raising her voice at me to say the shipping delay wasn't their fault. I finally had to hang up on her before I could even address the broken piece. This is the worst customer service I have encountered since doing business with Wells Fargo."
"I love go optic I can find all what I need. I live in the state of Kuwait and I prefer to purchase from go optic than here.The services go optic provides is excellent.I received my item in a short period of time, it was very well packed.Thanks Go Optic"
"Be careful! I called them to see if they had Wiley X eyewear that was legit, i need them for safety. they said yes, so just to make sure, i called wiley X, and they have never heard of Go Optics or Eye Trends, and are not sure how they optain their glasses. They told me to be aware of fake ones and referred me to my local optical shop or their website."
"For a few years I've been looking for a frame I like and was discontinued, May 3, 2013, I looked again and here it was at Go-Optic, I ordered it (decent price), May 9, 2013 I received the frame (fast shipping). I called late at night and got a real person on the phone."
"BE CAREFUL! For a beautiful site with a large selection of frames and lenses are hidden crooks!30.12.12 - ordered glasses for $208.95 with EMS express delivery.05.01.13 - received confirmation:"Your Order [858K81304246-984Y] was Sent on 1/4/2013.The Shipping Method used for this Order: International - U.S.P.S. Express Mail [All Other Countries]Your Tracking Number for this Order (if available): EC209772475US"A month has passed. The track is not updated. I wrote to the USPS, and they immediately (it is important!) confirmed that the parcel did not received.06.02.13 - I wrote letters to all of the available e-mails with the request to investigate.07.02.13 - first useless answer:"I will forward this email to the proper department, they will be able to assist you further with your inquiry."02/08/13 - one more useless answer:"I have forwarded a request to our Shipping Department to contact the USPS for an update on your missing package. Once they update us we will inform you of the status of delivery. Thank you for your patience."14/02/13 - once again write a letter reminding. I attached the USPS's answer that they have not received the parcel.14/02/13 - and more:"We apologize for the delay in the response. It appears the USPS is currently researching this matter is we're still waiting for them to get back to us. We will contact them today to see if we have anymore information we can give to you about this shipment."21/02/13 - and more:"Our Order's Department filed a claim with USPS. Once we hear back from them, we will advise you. I sincerely apologize for any inconvenience, your patience is appreciated."Passing through another month. I remind you that USPS answered me within a few hours.16/03/13 - once again write a reminding letter. No answer.Total spent $ 208.95, 72 days, a gift (glasses) is not obtained.I'm paid by card (the other options were not), so no leverage with them not :(Be careful!"
"I used Go-Optic.com for the first time for my most recent purchase and have been pleasantly surprised. I was looking for a specific pair of frames for a long time, and they had the right frames for almost $50 less than anywhere else online. The shipping was fast, the glasses were perfect, and the lenses were crisp and clear.I ordered the basic plastic lenses, and they are doing the job just fine. I'm just a few hours into the use - but so far so good. Shipping was fast and on-point. I'd order from them again, and probably will in the near future."
"10% restocking fee for an order that has not even been taken from the shelf. RIP OFF< the order said in process, not dshipped and I still paid a 10% restocking fee. THERE WAS NOTHING TO RESTOCK."
"I absolutely love my new frames. Great shopping experience and definitely convenient. Will be back soon. Thank you. "
"This company/website is a complete rip-off!! I ordered a new pair or RayBan glasses (with which I'm very familiar through owning many pairs) and GoOptic sent a pathetic excuse for knock-offs. These rivaled the quality of dollar-store 3D glasses. When I called to complain and to look into returning, I was told "We only sell genuine RayBan frames" repeatedly. Wrong. These were even confirmed as fake in my ophthalmologist's office when we had the GoOptic "Raybans" and the real RayBans side by side. Now, I'm stuck paying the 15% restocking fee (thankfully, I just ordered the frames and was getting the lenses elsewhere). But the restocking fee itself is probably worth more than these tacky pieces of cheap plastic. Unbelievable. After waiting almost a month for my frames to arrive, I'm completely outraged."
"Worst service I have ever experiences in a retail establishment. Be warned: Do not purchase from them.I managed to come across the item I wanted to purchase through a google search. They were the cheapest price on the list with a higher rating but I realized that this was my number one mistake.#1: I originally called the company before my purchase to ask if I could get no signature required shipping since their only method was fedex. The woman who spoke with me did not seem to understand that items can be shipped multiple ways via fedex. She kept reading her que cards stating the exact information that was listed on the website. She provided no help was so ever.#2: After the purchase was made, I was directed that it should be 7 business days for delivery. After the 8th business day, I checked the status of my purchase on their website and it was still listed under "processing", though they gladly took the money out of my account.#3: I called them and was treated rudely. I was corrected that it was in fact the 7th business day and that I was wrong. I have never been put down by customer service before but this is just basicly how Go-Optic conducts business, by informing their customers that they are not right.#4: I was informed that my item needed to be ordered and it had not arrived yet at their facility. (therefore completely voiding out that the item would be at my doorstep within 7 days) The lack of stock was not listed on the website, I was not informed via email or phone that my purchase would be delayed, and the status of my purchase was not even updated online.#5: I called back to inform them that I needed my item by next week or I would have to cancel my order. (Since I found it cheaper elsewhere online). I was told I would be charged a 10% restocking fee...on an item that wasn't even in stock at their facility! I asked them nicely to take off this charge but they refused. I asked to speak with a manager and "one was not available" on a weekday!#6: My item was canceled without my approval of the 10% restocking fee therefore they charged me without my consent.#7: I called back again on a Saturday to dispute the charge and again was refused my full refund. I asked to speak again with a manager and was told there was not a manager available on the weekend. I asked to speak with another representative and was told there was not another representative available, even though I could clearly hear other reps in the background. Therefore, I was also lied to as well.#8: The representative informed me that he would hang up on me since there was nothing he could do for me. After I informed him not to, he actually hung up on me.This company is pure fraud, horrible demeaning service from their representatives, will charge your credit cards without actually having the item for sale, lies and cheats. Warning: Do not purchase from them. You will never get your item."
"Dispute coming a month----- I had to actually call and complain to finally get them to process my order........ very nice frames,but Go-Optic NEVER got the prescription right and I returned them with the ophthalmologist's evaluation... warped lens....the replacement improved a bit, But still are worse then my old glasses... whoever does the lens seems to be the problem....If you have any complicated prescription DO NOT USE This firm"
"Just got ripped off by go-optic.com after ordering glass frames that they said would be shipped in 3-5 days. When they said 2 weeks I told them to cancel the order, they kept 10% of my money and said I canceled the order. I did but they lied about shipping in their internet site. Too bad I can't give them a zero.Don't buy from go-optic, they can't deliver and will probably never deliver to you but will bill you on the day you place the order."
"First and possibly most importantly, I did not order lenses from Go-Optic, only frames, and, at that, frames (ogi brand) that I am currently wearing, love, and was desperate to replace. I was told by my local Canadian optician and another US on-line provider that the colour I wanted was discontinued. I emailed these guys to confirm that they could actually get the frame, then ordered to two of them (spare parts!). In my order, I specified that I did not want the frames if they could not send the right colour. After hitting send on the order, several days passed. My credit card was charged. A week passed. Still, my order was "processing". Starting to worry, I did some searching and found many websites dedicated to terrible experiences with Go-Optic. Fingers crossed, I waited... and the frames appeared. Perfect condition, exactly as expected. As far as I can tell (bearing in mind the frames beging replaced are quite old, getting discoloured, etc.) the new ones are authentic. They also came with cases and lens clothes. So, for me, it worked out fine. Would I try again? Undecided/certainly not for lenses. The processing took longer than I would have expected, and the USPS tracking is useless. That, combined with the overwhelmingly negative reviews caused me a fair amount of concern and stress post ordering. It's hard to tell whether there are just a few vocal people out there with a vendetta, but it seems to me that a company that takes customer service serviously would pay some attention to these reviews, in particularly the BBB matters. In any event, as a very nearly blind person who has worn glasses since I was six, and worked as an optician for a short itme, I think the risk of having your lenses created by someone who is not fitting you in person (and confirming the frame works for your prescription) is just not worth it with any on-line company, particularly with one with such expenses associated with returns/issues. "
"Would return my item even though they sent the wrong model. "
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