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"I ordered 2 game almost 3 weeks ago and have yet to receieve my order. I have sent numerous emails (got one oblige reply) and have called 4 times (did reach a live person once) but nothing yet has come from it."
"Ordered a game that came with a cracked CD, thats the first problem sometimes GoGamer's packing isnt good enough and the stuff floats around in the FedEx box, this is the first cracked CD I've ever gotten from anyone mailorder ever. Next their policy is for you to return damaged games within 10 days. I sent an email simply asking how to return the game. No reply. I had to keep badgering them by email to get a response too MANY times. Finally I get an email that says and I quote:
Dear customer,
Please send us back the bad CD and we will exchange it for you with a new one.
Regards,
Robert
CompuExpert\GoGamer
Not very informative at all, only later do I find out there are specific instructions you need to follow for RMA's, however I did just what this guy said, just send it back to us. I wait and wait and wait, and hear nothing from GoGamer, finally send an email to customer support and get the standard we never received it. This would be the first package that got lost ever in the history of me using the US mail if it was actually lost, which I seriously doubt happened. I think the game got there, didnt have the RMA data on it since they never informed me of what I needed to do, so I got the shaft. Either way this wasnt a good experience and didnt give me confidence in Gogamer when something goes wrong.
1.CD shouldnt be cracked in the first place 2.Should have answered emails more promptly especially given their 10 day return period 3.Rep should have given me detailed instructions for sending something back 4.They should have pre-paid my sending the game back since it was their fault 5.Once the game was 'lost' on their end they should have offered to replace it, Customer service rep didnt even say 'sorry game was lost' just stopped answering emails.
I love Gogamers prices and speed of service, but the way a simple problem was handled gave me the chills over the company. If you have problems you're in for trouble likely."
"UPDATE: Don't know if my posting here had anything to do with it, but I just received my credit less the shipping. I'll take it, but still will never order from them again.
Ordered software title and paid for overnight Fedex. Not only did they ship late, it didn't arrive until the following Monday when it should have arrived by Friday. Over that weekend, I purchased the software from another vendor. I then refused the Fedex delivery. Fedex confirmed receipt by gogamer.com of the returned delivery. I emailed 3 times over the next month to receive a credit back to my card. I got no response. I then called and spoke to Simon at Customer Support who apologized and said a credit would be issued immediately. They refused to give me a confirmation number. That was 3/24 and as of 4/18, still no credit has been issued. Buyers beware!"
This review was modified by amspete on April 23 2003 10:11:49 AM
I saw GoGamer advertise Half-Life Platinum Collection on PriceGrabber for $17.90. I sent out a purchase request (this was for business) to have five copies purchased. My company purchased them, but unfortunately was charged $24.90 per copy instead of $17.90 as they were advertising.
My first reaction was to call customer service. Upon calling them, I was told that was likely happened is I saw a 48-hour madness price and they forgot to pull the PriceGrabber ad when it was over. Unfortunately, I was told no one could help me via phone and my only recourse was to e-mail customer service.
I found it very strange I couldn't speak to a manager or ranking employee on the phone. So I sent customer service 2 e-mails to date and have received no responses. Way to go GoGamer, advertise wrong prices and ignore customers. Perhaps I should dispute the difference in the charge."
"I ordered from this company two weeks ago. I waited a week and never received my order. So I called them. I was basically told that my item was on backorder and that it should be sent out in just a few more days. I checked their website and found out I should have been told that my item was on backorder. I waited a few days and never received a tracking number so I emailed them. They didn't respond. I emailed them again a few days later. STILL no response. I checked to make sure their email wasn't being filtered out by my spamblocker and I also checked to make sure my email address was valid in their system. They simply will not respond to my complaints. This has been two weeks, the game I ordered is still showing on backorder and I can't seem to get a straight answer from this company about when I'll be getting it. I can't understand why they are sold out considering every other store I have been to has this game in stock. I feel like they aren't even trying to fill my order and they aren't even trying to answer my complaints. Be VERY careful with this company. They will not go above and beyond the absolute minimum of what they have to do. I mean, I could have walked to California and got the game by now."
They run specials from time to time advertising luring you in to get you to order through them but you will end up regretting it with their customer service if you run into any problems.
After a long delay I was happy to get two different emails telling me my games shipped on Sept 8th and was given a tracking number, and my credit card charged.
However, a week went by and no games were received and the tracking number just stated shipping info received any nothing more.
Come to find out, they didnt actually ship it until over a week later and the tracking number finally updated to reflect this. After speaking to customer service several times they just ignore the issue and dont seem to care.
My previous order I was supposed to recieve a tshirt as part of a promotion. No tshirt shipped with my package and all requests for service went unanswered.
Gogamer doesnt care about customers, so they also must not care about never getting business from repeat customers.
"This is my second purchase from this company. The first order went well. However I paid for overnight shipping on this second order and it was not delivered by FedEx as promised. FedEx has told me to contact GoGamer to get a refund on the shipping charge. I contacted GoGamer and was advised they could not issue a refund for shipping until I receive the order. Since I have not received the order, and FedEx does not know where it is, how does this make sense? So not only am I out for the price of the game, but $10 for shipping on an item I never received. I will not purchase from this company again nor will I refer anyone to them."
"Up until now, Gogamer.com was doing a fantastic job. All of that changed when I placed an order for two copies of World in Conflict during one of their 48 hour madness promotions.
I ordered on December 26th, well before a few of my friends who I notified of the deal. They ordered it too, but they only ordered one copy each.
Fast forward to yesterday, Jan 3rd - my order has still not proceeded past the processing stage. One of my friends received his game three days ago. Same city, same game, except he ordered AFTER I did, and only one copy. Another friend, who was on BACKORDER status, received his shipping notification over a week ago. He's been out of town, but I can only assume he has his game already. Of course, we all chose the same shipping option.
To say I've been penalized for ordering two copies would be ridiculous. Yet I can't see any reasonable reason as to why my order sat in processing for over a week. I even asked GoGamer why, and their response was "Hey, we shipped it! What are you talking about?"
Well, actually..no...you didn't. I checked the tracking number with USPS and this is what it says:
The U.S. Postal Service was electronically notified by the shipper on January 3, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.
This happens, of course, conveniently after I've lodged my question/complaint. What was it doing in processing hell for over a week? Your guess is as good as mine. According to GoGamer, there obviously isn't a problem here.
They had one chance to save face in my eyes: ship my item TODAY Jan 4th with an expedited shipping option. Instead, it still sits in limbo. I'm on the verge of just canceling the whole order, but I've been looking forward to playing this game for a while.
Needless to say, I am very disappointed because GoGamer previously provided great service with very competitive pricing. What a shame, as this will most likely be my last purchase there."
This review was modified by ctlaltl33t on January 04 2008 06:12:41 PM
"Great prices, with very fast order processing and delivery. I've ordered a number of times from this company and have never had any problems. A couple times I've ordered in the morning and my order was shipped the same day. You can find a lot of great deals in their 48 Hour Madness sales. In addition they often throw in little trinkets into orders (pens, CD opener, candy, mouse pad), which is a nice touch. My only complaint is not being able to order pre-order items along with current items. Instead you need to create two separate orders. Not a large problem, but a bit of a hassle."
This review was modified by Whohangs on September 21 2004 03:05:08 PM
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posted Apr-22-2003 
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![Share](javascript:share_rating({"review_body":"Ordered a game that came with a cracked CD, thats the first problem sometimes GoGamer\u0027s packing isnt good enough and the stuff floats around in the FedEx box, this is the first cracked CD I\u0027ve ever gotten from anyone mailorder ever.<br> Next their policy is for you to return damaged games within 10 days. I sent an email simply asking how to return the game. No reply. I had to keep badgering them by email to get a response too MANY times. Finally I get an email that says and I quote:<br><br> Dear customer, <br><br> <br><br>Please send us back the bad CD and we will exchange it for you with a new one. <br><br> <br><br>Regards,<br><br> <br><br>Robert<br><br>CompuExpert\\GoGamer <br><br><br> Not very informative at all, only later do I find out there are specific instructions you need to follow for RMA\u0027s, however I did just what this guy said, just send it back to us.<br> I wait and wait and wait, and hear nothing from GoGamer, finally send an email to customer support and get the standard we never received it.<br> This would be the first package that got lost ever in the history of me using the US mail if it was actually lost, which I seriously doubt happened.<br> I think the game got there, didnt have the RMA data on it since they never informed me of what I needed to do, so I got the shaft.<br> Either way this wasnt a good experience and didnt give me confidence in Gogamer when something goes wrong.<br><br> 1.CD shouldnt be cracked in the first place<br> 2.Should have answered emails more promptly especially given their 10 day return period<br> 3.Rep should have given me detailed instructions for sending something back<br> 4.They should have pre-paid my sending the game back since it was their fault<br> 5.Once the game was \u0027lost\u0027 on their end they should have offered to replace it, Customer service rep didnt even say \u0027sorry game was lost\u0027 just stopped answering emails.<br><br> I love Gogamers prices and speed of service, but the way a simple problem was handled gave me the chills over the company.<br> If you have problems you\u0027re in for trouble likely.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/125852#comment125852","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"duncan36","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE: Don\u0027t know if my posting here had anything to do with it, but I just received my credit less the shipping. I\u0027ll take it, but still will never order from them again.<br><br>Ordered software title and paid for overnight Fedex. Not only did they ship late, it didn\u0027t arrive until the following Monday when it should have arrived by Friday. Over that weekend, I purchased the software from another vendor. I then refused the Fedex delivery. Fedex confirmed receipt by gogamer.com of the returned delivery. I emailed 3 times over the next month to receive a credit back to my card. I got no response. I then called and spoke to Simon at Customer Support who apologized and said a credit would be issued immediately. They refused to give me a confirmation number. That was 3\/24 and as of 4\/18, still no credit has been issued. <br>Buyers beware!","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/76544#comment76544","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"amspete","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"***BUYER BEWARE***<br><br>I saw GoGamer advertise Half-Life Platinum Collection on PriceGrabber for $17.90. I sent out a purchase request (this was for business) to have five copies purchased. My company purchased them, but unfortunately was charged $24.90 per copy instead of $17.90 as they were advertising.<br><br>My first reaction was to call customer service. Upon calling them, I was told that was likely happened is I saw a 48-hour madness price and they forgot to pull the PriceGrabber ad when it was over. Unfortunately, I was told no one could help me via phone and my only recourse was to e-mail customer service.<br><br>I found it very strange I couldn\u0027t speak to a manager or ranking employee on the phone. So I sent customer service 2 e-mails to date and have received no responses. Way to go GoGamer, advertise wrong prices and ignore customers. Perhaps I should dispute the difference in the charge.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/134420#comment134420","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"BattleMaster","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered from this company two weeks ago. I waited a week and never received my order. So I called them. I was basically told that my item was on backorder and that it should be sent out in just a few more days. I checked their website and found out I should have been told that my item was on backorder. I waited a few days and never received a tracking number so I emailed them. They didn\u0027t respond. I emailed them again a few days later. STILL no response. I checked to make sure their email wasn\u0027t being filtered out by my spamblocker and I also checked to make sure my email address was valid in their system. They simply will not respond to my complaints. This has been two weeks, the game I ordered is still showing on backorder and I can\u0027t seem to get a straight answer from this company about when I\u0027ll be getting it. I can\u0027t understand why they are sold out considering every other store I have been to has this game in stock. I feel like they aren\u0027t even trying to fill my order and they aren\u0027t even trying to answer my complaints. Be VERY careful with this company. They will not go above and beyond the absolute minimum of what they have to do. I mean, I could have walked to California and got the game by now.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/151184#comment151184","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"Mike570","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been ordering from GoGamer for roughly 3 years now and have never had a bad experience. Always great prices with quick delivery.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/196077#comment196077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"DorkOff","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Im about finished dealing with gogamer.com<br><br>They run specials from time to time advertising luring you in to get you to order through them but you will end up regretting it with their customer service if you run into any problems.<br><br>After a long delay I was happy to get two different emails telling me my games shipped on Sept 8th and was given a tracking number, and my credit card charged. <br><br>However, a week went by and no games were received and the tracking number just stated shipping info received any nothing more. <br><br>Come to find out, they didnt actually ship it until over a week later and the tracking number finally updated to reflect this. After speaking to customer service several times they just ignore the issue and dont seem to care.<br><br>My previous order I was supposed to recieve a tshirt as part of a promotion. No tshirt shipped with my package and all requests for service went unanswered. <br><br>Gogamer doesnt care about customers, so they also must not care about never getting business from repeat customers.<br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/499885#comment499885","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"channelx99","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my second purchase from this company. The first order went well. However I paid for overnight shipping on this second order and it was not delivered by FedEx as promised. FedEx has told me to contact GoGamer to get a refund on the shipping charge. I contacted GoGamer and was advised they could not issue a refund for shipping until I receive the order. Since I have not received the order, and FedEx does not know where it is, how does this make sense? So not only am I out for the price of the game, but $10 for shipping on an item I never received. I will not purchase from this company again nor will I refer anyone to them.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/72000#comment72000","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"ram1220","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Up until now, Gogamer.com was doing a fantastic job. All of that changed when I placed an order for two copies of World in Conflict during one of their 48 hour madness promotions. <br><br>I ordered on December 26th, well before a few of my friends who I notified of the deal. They ordered it too, but they only ordered one copy each. <br><br>Fast forward to yesterday, Jan 3rd - my order has still not proceeded past the processing stage. One of my friends received his game three days ago. Same city, same game, except he ordered AFTER I did, and only one copy. Another friend, who was on BACKORDER status, received his shipping notification over a week ago. He\u0027s been out of town, but I can only assume he has his game already. Of course, we all chose the same shipping option.<br><br>To say I\u0027ve been penalized for ordering two copies would be ridiculous. Yet I can\u0027t see any reasonable reason as to why my order sat in processing for over a week. I even asked GoGamer why, and their response was \u0022Hey, we shipped it! What are you talking about?\u0022<br><br>Well, actually..no...you didn\u0027t. I checked the tracking number with USPS and this is what it says:<br><br>The U.S. Postal Service was electronically notified by the shipper on January 3, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.<br><br>This happens, of course, conveniently after I\u0027ve lodged my question\/complaint. What was it doing in processing hell for over a week? Your guess is as good as mine. According to GoGamer, there obviously isn\u0027t a problem here.<br><br>They had one chance to save face in my eyes: ship my item TODAY Jan 4th with an expedited shipping option. Instead, it still sits in limbo. I\u0027m on the verge of just canceling the whole order, but I\u0027ve been looking forward to playing this game for a while.<br><br>Needless to say, I am very disappointed because GoGamer previously provided great service with very competitive pricing. What a shame, as this will most likely be my last purchase there.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/354852#comment354852","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"ctlaltl33t","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices, with very fast order processing and delivery. I\u0027ve ordered a number of times from this company and have never had any problems. A couple times I\u0027ve ordered in the morning and my order was shipped the same day. You can find a lot of great deals in their 48 Hour Madness sales. In addition they often throw in little trinkets into orders (pens, CD opener, candy, mouse pad), which is a nice touch. My only complaint is not being able to order pre-order items along with current items. Instead you need to create two separate orders. Not a large problem, but a bit of a hassle.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/153480#comment153480","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"Whohangs","rating":"5"}, "single");){kind=link}
"I ordered 2 game almost 3 weeks ago and have yet to receieve my order. I have sent numerous emails (got one oblige reply) and have called 4 times (did reach a live person once) but nothing yet has come from it."