Placed an order and then decided to cancel it. Received a confirmation email saying my request had been received and would be processed in 3-5 days. But instead, I get an email 4 hours later saying my order was shipped! So now if I refuse shipment, I will be slapped with a 10% (or minimum of $5) restocking fee.  
 
If the order process was too far along for me to cancel, their system should not have allowed me to modify my order. But it did let me submit my cancellation. GoGamer simply decided to ignore it. Will never buy from them again.

Awesome deal and the shipping was very fast for free!

I ordered a product through Google checkout and after not receiving any communication about the order (besides that my credit card was charged), I inquired about the status about 2 weeks later. I was told that the product was not in stock and I would need to get refund. It looks like I will be getting a refund, so I hope at least that will go ok.

This review was modified by its author, ilyathemuromets, on 2/28/09 10:39 AM.

I got a pretty good deal on a mouse. I heard about their bad usps problems so I paid for 3 day fedex which was kind of expensive. Even though it said on the page that the mouse would ship after one day it took 4 business days to actually ship. I caused them some problems thanks to my buyers remorse but they fixed everything that I messed up which is why I would recommend them. All in all I'm not happy with my purchase, but I'm happy with how they handled my issues.

I've ordered from gogamer.com in the past with no issues, though the shipping usually took a while with the "dirt cheap" option. This time I ordered an mmorpg that was on sale and opted for USPS priority. It shipped immediately and arrived in just two days. Unfortunately I discovered that it had shipped without a product key in the box - a somewhat common issue, apparently, and not the fault of gogamer. I called customer service, they verified the order and acted immediately to resolve the issue (I won't say how because don't want scammers to ruin a good thing). I'm very impressed and will continue to shop with them.

Ordered two games during one of their sales and had them shipped Fedex. Item was shipped the next day and I received it with no problems. Good communication...they sent me receipts/tracking numbers in a timely manner. I will buy from gogamer.com again.

I ordered an xbox controller from gogamer. It was shipped USPS. There was some kind of screw up by the post office and it was lost. I was back and forth with the USPS and then it dropped out of the system somehow. I put in one email to gogamer, and a new priority shipment was in the mail the next day. Fantasic company, I will buy from them again.

Don't do business with GOGAMER.COM. I ordered an "in stock" DS game, paid for overnight shipping, and finally got my order 9 days later (after three calls to "customer support.") The person on the phone was useless. All I asked was to refund my shipping charges and they haven't done that. Don't waste your time or money with this company.

This review was modified by its author, rcguy903, on 12/3/08 11:50 PM.

Reliable seller and their 48 hour madness promotions are great. If you choose their dirt cheap shipping option, it does take a bit longer than usual, but they clearly state that.

I've used gogamer for 5 or 6 years (more in early years - less often recently). I never had a problem (including this order which was placed over the weekend (nov 1) and received yesterday - as expected.  
 
The few times I use dirt cheap shipping the deliveries/shipping is usually prompt but can take a couple of extra days. fed-ex ground tends to work best (esp if you order more than one game) esp since it includes insurance/tracking.  
 
Anyways no complaints yet.

I ordered a PC game and only paid $3 for shipping and it arrived fast and as described. I would buy from GoGamer again.

This review was modified by its author, 0220, on 11/2/08 3:16 PM.

Purchased two great PC games that were specially prices at $1.90 each with $2.59 shipping. Games were shipped quickly and arrived in excellent condition.

Extremely upset! I placed an order on June 16, 2008, and it is currently June 28 and still no shipment! No shipping information because it was sent via USPS. No phone number to reach them and talk to a human being, just email. And when they get back to you, all they say is that it was shipped. I feel hopeless.  
 
Cheap prices, but terrible service. It's not worth the trouble.

Ordered the UK (uncensored) version of "The Witcher" PC game on Sat. It was shipped priority mail for $2 extra on Monday & I got it on Weds. After reading some negative reviews here, I was anxious, but Gogamer was one of a few sites that specified the UK version in stock - and at a competetive price so I took a shot and put it on a cc. I would order again, but use PayPal instead for a little extra security.

Ordered from them because of the good price and great customer service. They have a customer service rep actually monitoring the Age of Conan forums! I got my early access code about 4 hours after placing my order.  
 
I was so pleased I ordered another game from them. Killer price, slow shipping but it tells you up front that the $2 shipping is crazy slow. I got my tracking number a day later.