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"Finding what I needed at a good price, I hurriedly placed an order. I selected the free (on orders $300+) USPS shipping, which did not provide me with a tracking number (USPS tracking numbers are dubiously useful anyway), but I received the package quickly enough anyhow.A couple weeks before ordering I called to inquire about the expected arrival date of what I ended up ordering. A recording informed me that Denny was out of town at a trade show (erroneously, the recording being out-dated, but I believed it) and read off a phone number with which to reach someone else. Unfortunately, I was too slow to write down or remember the number. So, I called back and managed to get all but the last digit or two. I called back again and completed the number. Before I could call the alternate number, I received a phone call from Denny to see if he could help me out (given that I'd called him back-to-back three times, probably). Despite the incessant calling on my part, he was courteous and helpful and accurately predicted when the part I was awaiting would arrive. I thought that this was a notable touch of customer service that deserved mention."
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