We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Global Industrial

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Global Industri Global Industrial Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11 Harbor Park Drive
    • Contact: service@globalindustrial.com
    • Phone: 1-888-978-7759
    • Customer Support: 1-888-628-3466
    • Business Hours: n/a
    • Fax: 1-888-381-2868

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.63/10 6.63/10
    Chance of future purchase: Rating 6.28/10 6.28/10
    Shipping & packaging: Rating 5.86/10 5.86/10
    Customer service: Rating 5.08/10 5.08/10
    Return/Replacement policy: Rating 4.40/10 4.40/10

19,921 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-27

Fast shipping, great selection

"My order shipped immediately and Global Industrial have everything I need.
The last supplier I tried, where after two weeks I had to phone to inquire where my order was only to be told "we dont ship to your location". Its a major canadian city and 2weeks!!...truly unacceptable service.
Global Industrial have excellent prices, are no headache, no hassle and will now be my 'go to' supplier.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-26

Great online store

"Great online store - provided lots of detail regarding the item I wanted to buy so I could choose the correct one. Also used the online chat and it was fast and they answered all my questions.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-04-25

They can't honor their sales

"Ordered a simple shelf, with no indication that it was back-ordered when I placed the order (it said it would ship within 7-10 days). Every time I called they kept pushing the estimated delivery time by 1 week. Now 5 weeks later, I lost patience and canceled the order. Bad supply management, don't order from them.


"

Rep reply posted Apr-30-2016

Globalindustrial_Service, Global Industrial rep has responded

“Thank you for your feedback in regard to your shopping experience with us.

We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-25

product ordered, product received

"parts came in very quick :)"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-25

Great

"Fast shipping fair price. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-24

First Time Buyer, Life Long Client

"Amazing experience. very satisfied "

This review was modified by paul_prochilo on April 24 2016 05:52:32 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-22

Great service.

"Items Shipped fast. Product is great. Process was easy. Great Service!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-21

Great Service !!

"I have used Global Industrial for a couple purchases for our management company. The service has been great and will continue to use them in the future."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-21

Quick and efficient transaction.

"Looks to be a good, solid product."


Rating 2/10
1/5
2016-04-21

Bad customer service, no follow up

"I placed an order worth of more than $11000.00, some of my products were back ordered, and delayed, no one let me know about it. Very poor follow up. After 2 weeks, I realized that it will take another month to get my order complete so I asked for a refund, it took them more than 4 weeks to have my credit card refunded after telling me that they will write a check. I wanted another form of refund or a store credit, no one listened to me. They didn't care. Good prices but very poor customer service.
Goods come from several warehouse, bad follow up.
"

This review was modified by Melissa50 on April 22 2016 09:26:41 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-21

"Very good shopping experience."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-20

slatwall order

"I ordered a slatwall with accessories. Placing the order online went very smoothly. I was just shocked at the handling and delivery charges."


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-20

"Quality of product was excellent
Delivery from US warehouse took longer than expected
"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-20

Almost Great

"It was the cheapest price I could find. But one of the whiteboards is damaged. I would like to be able to exchange it and the company pay the shipping. Other then that I like the products and the marker and eraser that goes with it. Also it would be helpful to know before hand if there is a delay of one weekon the posted shimipping date. Thanks."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-20

AWESOME

"Great sales rep; pleasant voices in everyone I have spoken to. Very helpful and AWESOME service. Products ship quickly. That's a definite plus!"


Ratings Calculation Change
Learn about Our Reviews

Share Global Industrial's store rating

Global Industrial is a Merchant Member! Learn more

Global Industrial is a merchant member
Global Industrial participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,611 merchant members.