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Stores > Global Industrial
  • Global Industri Global Industrial Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11050
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      1-888-978-7759
      FAX
      1-888-381-2868
    • SUPPORT EMAIL
      service@globalindustrial.com
      SUPPORT PHONE
      1-888-628-3466

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Global Industrial by clicking a star below.
Rating 10/10
5/5
2017-04-21

Just fine

"Nobody asked me to write a review and I didn't know this store till now. I just feel it's unfair that recent reviews are only negative here. I have received my metal pieces in 2 days and exactly what was ordered. "


Rating 2/10
1/5
2017-03-23

FRAUD, FRAUD, FRAUD, Do Not Purchase from Them

"I ordered some material from these idiots. They instantly Billed my Credit Card and sent me an invoice. They claimed that it shipped. The invoice contained a UPS Tracking Number, In checking this UPS Tracking number, to this date 3-23-17, it still shows the material as never being picked from the warehouse to ship. After several emails trying to get correct information (which I never did), I told them to cancel the order and filed a Fraud Claim with AMEX to stop payment. After several days, I find that the package was delivered to the wrong location, using the wrong tracking. Again, the one on the order still shows it sitting in the warehouse. I cannot get these idiots to come pick this garbage up, and like I said I have already purchased from another vendor. These people are HORRIBLE and I would recommend that you go elsewhere. First and last time I will use them. I have also suggested to our corporate people to never use them and Black List them. "

Rep reply posted Mar-23-2017

A rep from Global Industrial, GlobalIndustrial2, has responded

“Thank you for your feedback in regard to your shopping experience with us.

Our records indicate that the order be cancelled five days after the order shipped and that we have provided you with labels to return the merchandise that has since delivered. Once the merchandise has been returned, a full credit will be refunded back to your original method of payment.

We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.


No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-18

Thiefs

"Received damaged tables called to return they stalled us so I canceled pay pal before the final return date now they say I owe them for damaged tables, I have been fighting this for over a year this is a really bad company."

Rep reply posted Jan-18-2017

A rep from Global Industrial, Globalindustrial_Service, has responded

“Thank you for your feedback in regard to your shopping experience with us.

We have no record of damage being reported. Please contact Customer Service directly at 800.645.1232.

We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”


Rating 2/10
1/5
2016-12-23

Same day shipping is a big lie to catch the customers

"There website says "Ships same day". That is a lie. It is there to catch the online buyers.
My items was not showing any tracking information associated to it even after more than 24 hours.
I called them 3 to 4 times, spoke to supervisor. I called them next day and they promised it will be shipped in the afternoon but nothing happened. On the phone it seems like they are fraud. Then i called in the evening and they said we sent an email to the warehouse. They cannot call the warehouse, REALLY !!!!. Then next day to calm me down they created a shipping label but item was still sitting at their warehouse. It was sitting more than 48 hours at their warehouse.

They never call you back on your questions about the product.

I wish I could give a negative rating for this review.

I would suggest not to waste time, money and energy on ordering from them.
"

Rep reply posted Dec-23-2016

A rep from Global Industrial, Globalindustrial_Service, has responded

“Thank you for your feedback in regard to your shopping experience with us.

We show this order was released for processing on December 21st and shipped on December 22nd. Your package is scheduled to arrive on December 27th.

We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-10-24

Great customer service

"Our customer service was great and efficient."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-10-21

Great company

"The company was very expeditious throughout the entire ordering process. The item ordered was needed in a hurry and they were very accommodating to get them to us in time."


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Verified Customer
Rating 10/10
5/5
2016-10-21

Excellent customer service and nice product selection

"My business has purchased products from Global Industrial on several occasions. I call up the same salesperson every time when I need to make an order. They have occasionally suggested alternative, less expensive products that met our needs.

On one instance, the product did not work as advertised and they quickly issued a full refund with no further questions asked.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-10-21

One stop shop for all manufacturing needs!!

"Incredible selection of tools and equipment. When I couldn't find it anywhere else, I would find it here. Now, I just start here!! "


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Verified Customer
Rating 10/10
5/5
2016-10-20

Was just what we were looking for

"Arrived quickly & looks really nice.
"


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Verified Customer
Rating 10/10
5/5
2016-10-20

The BEST Customer Service

"It is rare to encounter customer service on the level that Denise provide me. She went well past above and beyond to assist.
She demonstrated a level of caring seldom seen.

Thank you!!
"


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Verified Customer
Rating 10/10
5/5
2016-10-20

If they don't have it,you don't need it.

"Great online service.Easy to navigate.Best pricing around for your industrial needs."


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Verified Customer
Rating 10/10
5/5
2016-10-20

Shop stuff

"Ordered a step and a fan. Good quality, good price and delivered as promised"


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Verified Customer
Rating 10/10
5/5
2016-10-19

Shipping Totes

"I ordered shipping totes for convention season 2017. Am tired of smashed boxes in shipping for conventions. That is hard on materials. The totes will be wonderful to receive materials at conventions that won't arrive damaged. "


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Verified Customer
Rating 10/10
5/5
2016-10-19

pool

"was the right size works great "


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Verified Customer
Rating 10/10
5/5
2016-10-19

"Quick customer service and shipping"


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