5/5

posted Jun-11-2013

"excellant product price right ships fast with std del."

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5/5

posted Jun-11-2013

"I ordered a pair of sunglasses. When they arrived the frame was too small. Returned them with no questions asked. I will definitely order in the future."

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1/5

posted Apr-21-2013

"My experience was awful. The prescription sun glasses I received had the wrong prescription and were very heavy, not the high index lens that I ordered. I returned the glasses for credit (after countless phone calls). Globaleyeglasses could not return the credit to my credit card for some reason. Instead they sent a check after many phone calls and emails. I deposited the check and Bank America has now returned the check for insufficient funds and charged me a fee for the bounced check. Therefore, I cannot recommend Globaleyeglasses and am sorry I tried them. "

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1/5

posted Mar-01-2013

"DO NOT USE THIS COMPANY.
I placed an Order #100012129 on 12/31/12 for $293 using Global Eyeglasses . order had to be canceled on 01/04/13 as one of the eyeglasses was not bifocal but it was showing bifocal on their website. . I was told that refund will be processed within 24 to 48 hours and I have to place the order again but I have not received my refund yet. I have been calling them 3 or more times a week and getting the same answer that money will be refunded. I have been put on hold for over 20 min each time. I requested to speak to a manger, supervisor or owner each time and was told either he is not there or busy with other customers or gone for the day and someone will contact me. I have not heard from anyone yet.
when I called, I was told that money was refunded on 1/28/13, when I checked no credit was issued. I called back and was told at their end they show refund was issued. I asked since it is their gift card and they are showing credit, if I can place an order using the refund, I was told NO!
I filed a complaint with Better Business Bureau Case # 445930 on 02/07/13. Do not deal with this company, if you have any problem don’t waste your time calling them, file a complaint with BBB
www.bbb.org It has been 57 days and I am still waiting for my credit and my case is still open with BBB & I will be forward the following email response which I received from Global eyeglasses:

On Sun, Feb 24, 2013 at 12:14 AM, Arjun Sagar <arjun@globaleyeglasses.com>
Dear Customer,
May we remind you that the invoice INV-696 issued on 13 Feb 2013 is overdue by 4 day(s). If you have already paid for this invoice, accept our apologies and ignore this reminder. We have attached the invoice for your reference. Pay online for this invoice by following this link. Feel free to get in touch with us for any clarifications. Thanks in advance for the payment. Regards Global Eyeglasses

"

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5/5

posted Feb-21-2013

"I ordered a pair of rimless, single vision eyeglasses on Sunday, Feb. 10. They arrived by U.S. mail on Thursday, Feb. 21. These eyeglasses seem much sturdier than the pair of rimless eyeglasses I bought from another online store in 2011. Overall I am happy with this purchase."

This review was modified by Elle_Navorski on February 21 2013 04:40:50 PM

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1/5

posted Feb-04-2013

"This is the most incompetent company to deal with for any glasses not straight forward single vision. I placed my order twelve (12) weeks ago for two pairs of glasses, Glasses had to be remade due to them not following pupil dimensions and segment heights. Received last remake today, and they sent the wrong glasses again. Take your business elsewhere."

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4/5

posted Jan-31-2013

" I ordered glasses Dec. 27. My credit card was charged Jan.6. Today is Jan. 31. Still no glasses. I have called and chatted with company reps numerous times to no avail. Beware!!! Glasses finally came and postage dating indicates the delay was the post offices fault. Pleased with the glasses and have ordered more. "

This review was modified by fharris1947 on February 26 2013 10:22:59 AM

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1/5

posted Jan-24-2013

"They got the order wrong and the customer service guys kept telling me that it was me that made a mistake and if I want it corrected I will have to pay shipping costs. This despite the fact that I verified the order prescription at their request.

That is the last time I will buy anything from them."

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1/5

posted Jan-19-2013

"Ordered 2 pair of glasses, Company got both orders wrong. Customer Service very difficult to deal with. They make all types of promises to rectify problem and never fullfill them. Cannot get a supervisor on phone and call are never returned. Would not recommend this company to anyone."

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1/5

posted Jan-15-2013

"I recently ordered several pairs of glasses from GlobalEyeglasses. As I have two places homes and spend time at both, the billing address and shipping address were different. I have never had a problem with another site, ordering live this literally hundreds of times. But their response was that they would not fulfill the order unless I provided them with a copy of my credit card statement! First this shows a complete lack of concern for privacy. On top of this, I'm not sure that this is even legal. Of course I requested that they cancel the order immediately. I would be very careful ordering from this company given that there are so many upstanding alternative eyeglass sites available."

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1/5

posted Jan-10-2013

"Our order took forever to get shipped. the shipment sat in limbo, until I started to bitch about it. I just wished that I got my glasses as fast as they took my money!!"

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2/5

posted Dec-16-2012

"The glasses are ugly, company is very unorganized and slow...the rx is goofy to not quite right."

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1/5

posted Dec-13-2012

"I have yet to receive my order from them. They are probably one of the worst businesses I've dealt with ever and NEVER plan to order from them again. I not only don't plan to shop with them again but advise anyone I know NOT to shop with them."

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1/5

posted Dec-12-2012

"I thought this model for selling prescription eyewear was going to be wonderful, but it has turned out to be everything but. I was prepared for the glasses to take a while to arrive (2+ weeks), but I wasn't prepared for the lack of customer service afterwards. Less than 3 months later, a portion of black finish spalled off of my metal frames (very unsightly!). When I tried to contact GlobalEyeglasses, the response was that my 30-day warranty period had expired. Consequently, I asked to speak with "Michael," their elusive supervisor, who hasn't returned my call, now a week since I first was told that he would return my call "in 2 hours." I have called them no fewer than 4 times now and still do not have a resolution. I'd stay away from this business."

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1/5

posted Dec-05-2012

"Took forever to receive the glasses and then we got them the script was good but poor quality. Didn't even have them 5 weeks and they broke. Called in and they told me the 30 day warranty was up!! Will never buy from them again!! Look somewhere else, there are other companies with better service and warranty!"

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