1/5

posted Apr-21-2012

"Not sure what to say about this company. After placing my order two weeks ago upon the reccomandation of a coworker, I've received very little info and very little hope about the progress and delivery of my order. I ordered two pairs of glasses, should've known something wasn't quite right because the website allowed to me order a pair of glasses "no longer in stock" however, while i was sent a "support ticket" informing me of this, I did not receive a credit, nor did I receive an email address or contact info for a company rep. After calling relentlessly I finally spoke with Jessica who's said she would tell "the lab" of my glasses change and have those sent to me soon,
I called jessica again the next week after receiving nothin to which i was told give them ten more days or so because theyre really busy. Its been as long no glasses, and no new information. After reading these reviews, this behavior seems typical of the company with poor outcomes on e people do receive their glasses. To make things worse, their website docent seem to be working today. I have sent my email with my demands, and if i receive no feedback soon, I will pursuing legal resolution. Hopefully I can get my glasses soon, but regardless probably won't order from this company again."

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1/5

posted Mar-19-2012

"I mainly wear contacts, but I ordered a basic pair of glasses on Feb. 22: single vision lenses, standard frames, and the more inexpensive "Bronze" package (scratch-resistant coating, etc.). I received an email four days later saying that my prescription required me to upgrade to the more expensive "Platinum" package, which is possible because I do have Astigmatism. I tried to call to discuss the issue further and was convinced by the quality of the 'customer service' that the rep. was actually a goat farmer somewhere high in the Andes. They just kept asking for my credit card number in broken English, could not connect me with anyone in authority (said they 'did not have anyone's number'). I immediately demanded a full refund and shortly afterwards was contacted by a normal-sounding person attempting to be helpful. After speaking with her I was somewhat mollified and decided that since so much time was already invested, to just go through with it and finish the order. It is now March 10, I can't reach anyone at this company, and no one is responding to my attempts to get a concrete date on the delivery of my glasses. Although I researched buying glasses online carefully, in the end you just have to take the leap and trust the company. It has been 16 days and $187, and I still have no glasses, no clue if they're even coming, and no response from the company. Not to mention the quality of the product if and when it arrives. I feel foolish for trusting an online business with even one dollar of my money and warn everyone away from this terrible company.
UPDATE: I received two emails,one from the "CEO" of the company, and one from a customer service rep. Both apologized profusely, offered discounts and rush service. I received the glasses 23 days after my original order. There was no rush service. The frames were beautiful and of great quality, but the prescription was completely wrong! I couldn't even see through them. Fed up, I demanded a prompt refund and received it within 48 hours, along with an offer for free glasses. I went to a brick-and-mortar store and ordered my glasses today. I am done dealing with the insecurity and aggravation of this company. However, their response (after I posted a complaint on a public website) was very prompt, and the frames were great. "

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1/5

posted Mar-17-2012

"I am highly disappointed in this company. I ordered a pair of glasses with no prescription (just plain lens to wear for fashion not vision) and I received what looks to be a pair of demo glasses with decals on the lens like the kind you'd try on at an optical store. I've tried through numerous e-mails, website chat, and phone to obtain an RMA. The company isn't helpful and has poor customer service. Why would you even send a customer a pair of glasses with decals on the lens? Still trying to obtain a refund of $17.10. Their returns address is in Harrisburg, NC and I live nearby, but it looks to be a UPS store. Going to contact the BBB. Ended up ordering with Zenni Optical even though they were considerably more expensive."

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3/5

posted Mar-14-2012

"I ordered two pairs of glasses, I really liked the look of both frames, and they appeared to be well made, but both pairs broke due to the lenses being too large for the frames. I don't know if it was a one time thing (maybe an inexperienced lens cutter???)

I have ordered at least a dozen pair of glasses from Zenni and I've never had a problem with their glasses (I still have pairs from them that are 4 years old), but they don't have very many styles that I like, and they aren't the best looking.

Update: I received an Email from the owner of Globaleyeglasses.com, he didn't appologize for the poorly made glasses but he did refund me the cost of the glasses and shipping and gave me a $20 rebate. Now if I could only get the exact same glasses I had before but with properly sized lenses, wayfarer styles that look good sell super fast! I am changing my rating from 1 star to 3 stars, partly because I reserve 5 stars for truly outstanding companies (ones that actually have a good stock of items would be nice!), 3 stars to me means that they are a good company, maybe they deserve more due to how cheap they are, but they would get at least one more if I still had the glasses on my face right now."

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5/5

posted Feb-24-2012

"NEW UPDATE:

I HIGHLY ADVISE YOU TO CHOOSE Globaleyeglasses.
I have bought from globaleyeglasses many times 7 pairs of glasses total, I can't express the quality they provide.

One pair that I can't get over is a silver rimless frame with index 1.74 lenses (the thinest possible to make) I have -6.75 in both eyes and they made this pair look unreal. I know that at a physical store this pair would be well over 500 dollars. (the frame is unbelievable light titanium) the cost with discount was something like 120$

I would say go for them since the are literally 1/4 the cost of anyone else, and do a great job with the glasses shipped usually in less then a week. I don't know how they turn a profit. "

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1/5

posted Feb-24-2012

"DO NOT ORDER FROM THIS COMPANY.

Glasses arrived with incorrect prescription and frame was already falling apart. Every time that I call, I'm connected with a foreign representative talking through a soup cup while driving through a tunnel. The call quality (100% from their end) is miserable, it's quite literally impossible to understand what they're saying as they cut out frequently. They don't respond to email. The only response I received was from the online chat service that didn't provide any helpful info at all, just broken promises about how I would receive a full refund. Rather than the full refund for my purchase price, original shipping, and return shipping, I received a refund for LESS than my original purchase price! What?!?! It's a horribly run company built on stealing money from people. If anyone plans on taking a trip to their office and breaking the doors down, let me know, I'm in!!"

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1/5

posted Feb-21-2012

"I ordered progressive eyeglasses, there was a problem with the right eye, could not see anything. Requested the RMA 2 times through email as I am unable to call them during business hours. No response whatsoever."

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2/5

posted Feb-09-2012

"I have to give up on Global Eyeglasses. They have no quality control, and even given a 2nd chance to prove themselves, they squandered the opportunity. Zenni Optical did better, and for even less money.

Of 4 pairs of single vision glasses I ordered from Global Eyeglasses, all 4 pairs originally came with lens centers wider than the Pupil Distances I had specified, by up to 7.5 mm, with the right PD up to 4 mm to the right of where I specified.

Their support staff seem to have made up an excuse to cover their mistake. It took submitting a critical Reseller Ratings review, for them to finally agree to remake all lenses to my spec and attempt to prove themselves.

2 months after I sent the 4 pairs of glasses back, I finally received the remade glasses back. Although one of the 4 pairs now matches the Pupil Distances I specified, 3 still do not! One pair that I specified a total PD of 61.5 came back with 64.5, and 2 pairs that I specified a total PD of 59.5 came back with 62.5 and 72.5 respectively. That last one was too wide by 13 mm! How could they let that through the door? Don't they have an obligation to check the accuracy before shipping?

If you're willing to gamble on the accuracy of your PD, or you're willing to repeatedly return your glasses until they're right, go ahead and take a chance on Global Eyeglasses. From now on, I'm staying far away.
"

This review was modified by ChayimZaklad on May 02 2012 01:44:48 PM

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5/5

posted Jan-27-2012

"LOVE LOVE LOVE my glasses I ordered from globaleyeglasses.com. The website came HIGHLY recommended by my mother-in-law and for under $30 I have a new pair of glasses. At that price, I will be ordering several more since I am always misplacing my glasses around the house. They arrived sooner than I expected and I am overall very, very pleased with them!!"

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5/5

posted Jan-21-2012

"We've ordered two times from Global Eyeglasses. They arrive fast (within 1 to 2 weeks), glasses are nice quality, great prices, and we have loved the way they fit, etc. I have also ordered from other online optical shops, and so far, I like Global Eyeglasses the best!
"

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