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RatingsRating
Store InformationStore Info
Full Rating Profile
  • GlassesUSA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 954 Lexington Avenue Suite 537, New York NY
    • Contact: http://www.glassesusa.com/contacts/
    • Phone: n/a
    • Customer Support: 1-800-917-7083
    • Business Hours: Monday - Friday: 8AM to 11PM EST
    • Fax: 1-888-250-6925

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 5.46/10 5.46/10
    Shipping & packaging: Rating 5.15/10 5.15/10
    Customer service: Rating 4.90/10 4.90/10
    Return/Replacement policy: Rating 4.44/10 4.44/10

2,565 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"This is my first time ordering glasses online. Company gave me every movement of my order. Came in a timely fashion and tried them on and perfect."


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Verified Customer
Rating 8/10
4/5

"I love my glasses!!! There is a problem with the tint, not sure but they don't lightened up at all. They look like sunglasses and they are prescription. I will contact customer service to return my glasses. I requested tint, however I can not see after dark. Thank you.
"

Rep reply posted Aug-31-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
Indeed, the glasses you ordered were produced with a regular tint per your order instructions. Please note that the photochromic lenses (the ones that change according to sunlight) will cost extra, although you are of course free to return the glasses and the fact that the order was produced per your instructions does not disqualify you in any way from returning the glasses. In order to initiate a return please email returns@glassesusa.com stating your order number.
Regards, GlassesUSA”


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Verified Customer
Rating 10/10
5/5

"My doctors prescription was very easy to read and to fill in on the form at GlassesUSA.com
The hard part was selecting the pairs that I wanted. First I needed sunglasses but my real need was for some prescription sport frames for racquetball.
I made my selection on a Friday and my glasses arrived by the next Friday.
Everything was great, delivery included and the glasses are wonderful. I am ordering another pair this week in fact for every day wear!
"


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Verified Customer
Rating 10/10
5/5

"Good glasses at a reasonable price."


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Verified Customer
Rating 10/10
5/5

"Great product. Fast shipping an excellent costumer feedback. "


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Verified Customer
Rating 10/10
5/5

"The glasses work great and the prices are some much better than what I can get at my local Doctor's office."


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Verified Customer
Rating 10/10
5/5

"good value timely service"


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Verified Customer
Rating 10/10
5/5

"My daughter says perfect fit."


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Verified Customer
Rating 10/10
5/5

"We ordered a glass for my wife as she lost her bag. We needed it as fast as possible. Glasses USA has done it exactly in the way we needed it. Cost efficient, fast delivery, regular updates of the production process and a handy website to choose glasses. We loved the overall experience."


No Avatar

Verified Customer
Rating 8/10
4/5

"takes too long (4 weeks) and have not refunded according to my order change"

Rep reply posted Aug-31-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
We have asked our billing to check if the refund was already processed. Please note that it may take up to your next billing cycle to see the refund on the credit card statement.
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"Amazing buying experience! I was very skeptical of purchasing glasses online. However, Glassesusa.com made the experience great with with their view of the glasses on my own picture, though their order process. Not to mention the price! I have great insurance and these glasses were less expensive than others I picked out in stores with my insurance. I will be back - and soon!"


No Avatar

Verified Customer
Rating 2/10
1/5

"This is one of the worst company ever : Still no glasses will have to get up this morning to go purchase glasses from somewhere. I received information by email and spoke with USPS who stated they cannot find my tracking number on several occasions. I have spoken with several of their rep's who also can not find and said they would put a track locater in for the lost tracking number which appears ..im tired .I need my glasses for work before I get fired, This is one of the worst ordering system. Ever .They had problems placing the Oder and sending the order. "

Rep reply posted Aug-31-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
We are very sorry to hear that you are dissatisfied and had a problem with USPS tracking. We asked our customer service department to send you a direct USPS tracking link.
Regards, GlassesUSA”


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Verified Customer
Rating 10/10
5/5

"Very good eyeglasses. Lightweight, stylish and comfortable.
Thank you!
"


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Verified Customer
Rating 8/10
4/5

"Not their fault, but I look more like Jack Benny at 90 than Depp! But, glasses are super sharp, and I'm very pleased. Will DEFINITELY be ordering again."


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Verified Customer
Rating 2/10
1/5

"Did not receive my glasses on a timely manner, actually I still haven't received them, today is August 28th, I order them August 7th. NO glasses yet.... Their customer service is bad, I have made several status requested status ...nothing back from them, no response ...nada "

Rep reply posted Aug-31-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
Your order has been cancelled per your request and the glasses were not and will not be shipped out. We apologize for any inconvenience this may have caused.
Regards, GlassesUSA”


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GlassesUSA is a merchant member
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