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Stores > GlassesUSA
  • GlassesUSA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10021
    •  
    • BUSINESS HOURS
      Monday - Friday: 8AM to 11PM EST
      GENERAL PHONE
      n/a
      FAX
      1-888-250-6925
    • SUPPORT EMAIL
      http://www.glassesusa.com/contacts/
      SUPPORT PHONE
      1-800-917-7083

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.52/10 7.52/10
    Chance of future purchase: Rating 6.89/10 6.89/10
    Shipping & packaging: Rating 6.53/10 6.53/10
    Customer service: Rating 6.38/10 6.38/10
    Return/Replacement policy: Rating 5.93/10 5.93/10
Voice your opinion! Review GlassesUSA by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

HAven't recieved glasses yet

"No problems--haven't received glasses yet,but ordering went well--"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, thank you for your positive ratings and we hope that you like your new glasses when they arrive. GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

Great site!

"Great price
Great selection
Excellent quality
Fast service
Third time I've bought from them, but not the last!
"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, thank you for your positive review and we look forward to seeing you yet again soon. GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

My first online glass order with Glasses USA

"The site was very easy to navigate, take your time, and review all.

When I made my selection, and the level of glasses I wanted, very easy. I got my prescription from my eye doctor, saved the pdf.
Then when the order form wanted prescription info. you had three choices to send it - I just selected download clicked on it from my documents file, and it was acknowledged as received within 15 seconds! Had opportunity to again review, the proceeded to the payment form. Very easy, plus I used the discount code which was offered for the cost/level of the glasses I ordered.

Took, the insurance plan, very good, and very cost affective. I look forward to receiving the glasses!
"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Linda, thank you for your informative review and we hope that you like your new glasses when they arrive. GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

Consumer

"Using the site very easy to use!"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, the pleasure was all ours and we hope to see you shop with us again soon. GlassesUSA.com”


MASTERMAK's Avatar

Verified Customer
Rating 8/10
4/5
2017-06-25

New Specs 2017

"I am a returning customer ....GOOD SERVICE..."

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, thank you for your purchases and for your positive review. GlassesUSA.com”


Rating 10/10
5/5
2017-06-25

Great Service

"My customer service representative, Frank Day, was very kind and patient with me. This was my first time ordering eyeglass's on-line, and Frank made it very easy for me. Thank You! Kevin N. Reid"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Kebin, thank you for your kind words and Frank will be thrilled to hear. GlassesUSA.com”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-06-25

No Stars-Not Even 1!

"I am unable to reach a customer service representative to obtain the status of my order and/or if it was shipped. I will never order from this merchant again!"

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, our telephone line is open 24/7 and you can always mail us and your order is alrweady on the way. GlassesUSA.com”


No Avatar

West Texas Verified Customer
Rating 10/10
5/5
2017-06-25

Excellent Experience

"This is my fourth pair of glasses from GlassesUSA. All transactions were seamless and easy. Great communication, service, and glasses. "

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, thank you for your kind words and we hope to see you again soon. GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

Fast service!

"Ordered and delivered in under a week! Unfortunately the glasses don't fit (the frames) hopefully there won't be an issue returning. "

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer,

We are sorry to hear that the glasses don't fit you.

You can submit the RMA for to return the glasses at the following link:

https://www.glassesusa.com/rma

Feel free to give us a call when reordering so we can help you out with the measurements.

GlassesUSA.com ”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-06-25

Webpage experience

"The website is easy to navigate and with filters to help narrow selection. Additional aids like interpreting prescriptions, frame size selection, and frame color were very useful. The only negative for me was trying to fit cost into the budget insurance would pay. The discount only applies to the basic cost and not to the added features like lens type, lens material, etc. so I had to repeat several times to get my glasses to fit my budget. I ordered on Friday and have yet to hear from Glasses USA (today is Sunday) about my order status. I checked website for order status and saw nothing. Maybe they don't work weekends? My husband previously ordered from glassesUSA and he was happy with the glasses. Only minor complaint was it took 3 weeks from ordering to receiving the glasses. He likes the glasses so that that is why I decided to get my glasses fro glassesUSA."

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer,

Thank you for your feedback.

Great to hear that you are overall happy with your experience with us.

Feel free to give us a call when placing a future order, we will be able to help you get the best deal that fits your budget.

GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

Awesome

"Second pair of glasses purchased from Glasses USA and I am super happy with the first pair. It's a great value for the price. "

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer,

Great to see that you are shopping with us again and that you are loving your glasses.

If you need any assistance feel free to give us a call.

GlassesUSA.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-25

Good

"Not completed yet but so far so good."

Rep reply posted Jun-25-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, We're glad that you're enjoying your customer experience. Hop you love the glasses just as much. Best Wishes, GlassesUSA.com”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-06-24

I was robbed

"Bought glasses, they made them wrong, returned, guy gave me a deal on new ones, they were wrong, so now they won't return money, it's a gift card. So that is robbery
Brutal. Worst company ever
"

Rep reply posted Jun-24-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Michael, we're truly sorry that you're having this experience with us regarding your glasses prescription. We see that you had received a store credit code for the returned pair and you had applied a prescription to your order which does not match the values on the prescription your doctor prescribed. We have forwarded this information to our production department and you will be contacted shortly in order to further assist you and have this issue resolved. We thank you for your patience and understanding. Sincerely, GlassesUSA.com ”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-06-24

Lots of choices and Ease in Ordering

"It was a great surprise to see the many styles of glasses to choose from. The ease of ordering is a big selling point!
Love the ability to see a style reflected on pic of yourself or others per your choice. They offer savings off on
2nd pair of glasses, also coupon codes to get more savings on order. Thanks, D.M.
"

Rep reply posted Jun-24-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer, we are very glad to know that you are satisfied with our products and services. Please feel free to contact us should you have any further queries. Sincerely, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-24

Very fast and easy!!

"Good selection of frames and very simple to place your order now if they fit and have great vision out of them I will be back and will send you others to do business with you. I wan a manager in optical office for years this is an awesome way to buy glasses and the prices are great!!"

Rep reply posted Jun-24-2017

A rep from GlassesUSA, glassesusa, has responded

“Dear Customer,

Great to hear that you found ordering from us easy and satisfactory.
We are just a ring away if need any help and we look forward to hearing from you again in the future.

Sincerely, GlassesUSA.com ”


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