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GlassesUSACoupons
  • GlassesUSA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 954 Lexington Avenue Suite 537, New York NY
    • Contact: http://www.glassesusa.com/contacts/
    • Phone: n/a
    • Customer Support: 1-800-917-7083
    • Business Hours: Monday - Friday: 8AM to 11PM EST
    • Fax: 1-888-250-6925

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.08/10 7.08/10
    Chance of future purchase: Rating 5.27/10 5.27/10
    Shipping & packaging: Rating 4.82/10 4.82/10
    Customer service: Rating 4.79/10 4.79/10
    Return/Replacement policy: Rating 5.17/10 5.17/10

1,771 Customer Reviews

Rating 4/10
2/5
modified review posted

"I have ordered from GlassesUSA before and got my glasses in a timely manner and really liked the prices. This order, however, is a different story. The frames that I selected were out of stock but no one ever contacted me either via email or phone. I had to keep checking back with them myself and was first told that the frames were out of stock but that they were going to come in about a week. A week and a half passed with no word so I again contacted them. Now, I was told the frames were discontinued so I had to select another frame which I did. Two days later, I noticed that my status was unchanged and that they were still waiting for ME to contact them which I did. I STILL don't have my glasses and it's been almost a month. I think they are going to look great and they are still a very reasonable cost, but I'm very unhappy with the lack of customer service in this instance. "


Rating 4/10
2/5
modified review posted

"The glasses took longer than expected; I did receive emails notifying that there was a quality control delay. However, when the glasses arrived they were not the right prescription -- very blurry. I am returning and will not purchase from them in the future."


Rating 10/10
5/5
modified review posted

"I did not expect anything from buying glasses online and hoped it would be somewhat decent. The glasses are very well made and I love using them for active wear."


Rating 10/10
5/5
modified review posted

"I ordered wrap around sunglasses with progressive bifocal lenses and they came back perfect! My last ones from Lense Crafters were $600 and these were $167 with my $39 off coupon and I like these much better!! Thanks for a great product!"


Rating 10/10
5/5
modified review posted

"I am thrilled with my new glasses!"


Rating 10/10
5/5
modified review posted

"I am very happy with my recent order. I have ordered a few pairs of glasses now and I look forward to the next time I order another pair. Very pleased with the turn around time from when i ordered to when I received them."


Rating 10/10
5/5
modified review posted

"very happy and satisfied with my order. thanks. "


Rating 8/10
4/5
modified review posted

"The price of my glasses ended up being higher due to my prescription so I had to call them back a few times to get that straightened out and pay the extra fee but overall the glasses were still cheaper and the quality isn't bad. I like the glasses and they only took 2 weeks to arrive."


Rating 8/10
4/5
modified review posted

"love the glasses, but the delivery sucked. Why use a German company? ended up coming USPS."


Rating 2/10
1/5
modified review posted

"I placed my order in March of this year , had to order another frame , first frame did not work , it has now been over 3 weeks I have received no E-mail from them and no phone call . They said they would keep me informed by e-mail have not received nothing from them no e-mail with tracking number NO NOTHING FROM THEM. This will be my last time I order anything from them! they have already charged to my charge card got there money and I have not got anything yet . VERY VERY DISAPOINTED IN THEM!"


Rating 2/10
1/5
modified review posted

"DO NOT USE GLASSESUSA!! I should have read the reviews before I bought glasses through GlassesUSA. First it took over 3 weeks before I actually received my glasses. Second the prescription was incorrect. When I tried to contact customer service they laughed and told me they couldn't help me I had to email returns. When I finally heard back from returns they assured me my lens were correct that it was my providers error. My provider took one look at the lens and stated he had never seen such shoddy workmanship. Needless to say I will never use this company again."


Rating 10/10
5/5
modified review posted

"Nervous to buy online, but these glasses turned out to be the best ever!"


Rating 6/10
3/5
modified review posted

"I tried to communicate with your company for two days in a row to explain further details concerning delivery. I was unable to communicate with anyone at your company. Very dissatisfied on that part."


Rating 10/10
5/5
modified review posted

"Great and easy experience fast and easy shipping"


Rating 8/10
4/5
modified review posted

"Good communication throughout the process. Unfortunately, the glasses didn't work out for me. Last year I ordered a pair of sunglasses with great results. "


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