We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings Rating
Store Information Store Info
Full Rating Profile
GlassesUSA Coupons
  • Rating 7.44/10 606 reviews

    7.44 / 100
    Facebook share
    GlassesUSA is a merchant member
    GlassesUSA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,874 merchant members.
  • GlassesUSA contact information

    • Address: 954 Lexington Avenue Suite 537, New York NY
    • Contact: http://www.glassesusa.com/contacts/
    • Phone: n/a
    • Customer Support: 1-800-917-7083
    • Business Hours: Monday - Friday: 8AM to 11PM EST
    • Fax: 1-888-250-6925

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.05/10 7.05/10
    Chance of future purchase: Rating 5.25/10 5.25/10
    Shipping & packaging: Rating 4.72/10 4.72/10
    Customer service: Rating 4.90/10 4.90/10
    Return/Replacement policy: Rating 3.38/10 3.38/10

All 606 Customer Reviews

Rating 10/10
5/5
modified review posted

"super easy, super fast, Super Service!"




Rating 10/10
5/5
modified review posted

"very quick and easy to use."


Rating 10/10
5/5
modified review posted

"Extraordinary! You do exactly what you say you'll do. The glasses I purchased are perfect in both prescriptio strength and quality. I've since told about half a dozen people about your site. No one blieved the price or the speed of delivery. I'll be back!"


Rating 10/10
5/5
modified review posted

"Very happy and excited with my new glasses! I have never mail ordered glasses before so I was very hesitant to order. So glad I did I Love Love Love them! Great quality and they look great! "


Rating 10/10
5/5
modified review posted

"After a slight hiccup in the order process all went well. I received my Rx glasses in a timely fashion & they were just as I'd hoped for a very reasonable price."


Rating 10/10
5/5
modified review posted

"i love my new glasses. it was easy and for a great price "


Rating 8/10
4/5
modified review posted

"Great fit and quality. Took a little longer to arive but overall happy. Would order from again "


Rating 10/10
5/5
modified review posted

"Excellent job! My glasses came exactly as ordered. They fit perfectly, look great and I saved a bundle on designer frames. I plan on purchasing more glasses and have told lots of friends about my experience."


Rating 8/10
4/5
modified review posted

"I do not have the 4/7 order; the order has not shipped. No email communication as I wait though if I look on the web site, the order says they have sent me an email.
Web site needs testing.
Web site kept dropping my order and would not take PayPal.
The web site will not let me enter my Rx except in the middle of an order though the Chat rep told me they would put my Rx on file from my first order.
All very frustrating.
"


Rating 2/10
1/5
modified review posted

"IN response to"AVI", I called the cust. svc # and they did not know of an Avi . Today is 4/21 and still no glasses. Mr. "Avi", the glasses clearly did not ship on 4/12 and you need to get the facts before you publicly respond with a lie. Was told they shipped on 4/12 but I checked their web-site and they shipped them today 4/17- clearly after they got the cancel notice on 4/16. They are inept and liars!!!"

modified review Rep reply posted Apr-21-2014

EyeLoveGlasses, GlassesUSA rep has responded

“Dear Valued Customer,

We are terribly sorry that for the confusion, however our website terms and conditions clearly indicates our policy on cancellations they actually state 12 hours from order placement as the deadline. We will always though cancel an order if it has not shipped as we do not want to ship an item out that will be returned or that is no longer wanted. Your item left our facility on April 12th and was handed to USPS on the 13th. We do not know why USPS scanned the item late however sending an email on the 16th would not help as the first scan from USPS was on the 16th. This can be checked on USPS.com using the tracking number 9400111899560892468091. As was stated earlier USPS occasionally experiences inexplicable delays with their First Class Mail service. This is very evident when checking your tracking number on their website as they took a few days to scan the item and clearly did not meet the three day delivery time as advertised for First Class Mail. Either way by the time you sent your email on the 16th your item was already scanned. We are also not sure where your email was sent as it has not reached our customer service department. You can always email our customer service department at service@glassesusa.com .

If you have further questions you can call us Mon-Fri 8AM-11PM EDT at 1-800-917-7083 or contact us through the HELP tab on our website or by email at service@glassesusa.com

Have a wonderful day.
Sincerely,
The GlassesUSA Team”


Rating 10/10
5/5
modified review posted

"Glasses came in Quick and Prescription is Perfect. I will use them again!"


Rating 10/10
5/5
modified review posted

"Came quickly and were as described. Love them!"


Rating 10/10
5/5
modified review posted

"Excellent introductory pricing, great selection, easy online purchasing experience and product delivered quickly and in perfect condition. "


Rating 8/10
4/5
modified review posted

"still have not received my glasses as of yet. I was emailed stating there was a problem with production and that they would expedite shipping. "


Rating 10/10
5/5
modified review posted

"My third time purchasing from GlassesUSA and once again I am very impressed! I recommend GlassesUSA to everyone because the selection of glasses, customer service, shopping experience, and prices cannot be beat! I don't think I'll ever buy glasses anywhere else!"