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Full Rating Profile
GlassesUSACoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 954 Lexington Avenue Suite 537, New York NY
    • Contact: http://www.glassesusa.com/contacts/
    • Phone: n/a
    • Customer Support: 1-800-917-7083
    • Business Hours: Monday - Friday: 8AM to 11PM EST
    • Fax: 1-888-250-6925

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.97/10 5.97/10
    Chance of future purchase: Rating 4.10/10 4.10/10
    Shipping & packaging: Rating 4.35/10 4.35/10
    Customer service: Rating 3.58/10 3.58/10
    Return/Replacement policy: Rating 2.13/10 2.13/10

1,058 Customer Reviews

Rating 2/10
1/5
modified review posted

"DO NOT ORDER GLASSES FROM THIS COMPANY. I ordered sunglasses from this GlassesUSA and they arrived late and with a completely WRONG PRESCRIPTION. They refused to fix the situation. I paid to have the glasses returned (it's only free in America) and still. Nothing. They're keeping my money AND my glasses. Won't respond to my emails anymore, even. WOW."


Rating 2/10
1/5
modified review posted

"NOT RECOMMENDED. I have ordered 9-10 glasses from Zenni and have been very pleased with speed, quality and customer service. They did not have the style I was looking for, so I decided to try GlassesUSA since they did have them.

I ordered on Oct 6th (TWO different orders for a total of OVER $600!!) and informed with my prescription it will take 6 days for processing. That was okay. After about 4 days, I received and email indicating that the one order did not meet QC check and there would be a delay. Okay.

On October 14th, I still had heard nothing about my other order, so I sent a message to inquire about the status. 24 hours later I received a replay that they are trying to find out what my status is. On the 17th, since I had not heard back as to my status, I used the Chat feature to contact them. It was at that time I found out there was also a delay with this order. I asked why was I not notified originally? Also, why did they not let me know when I inquired; and lastly why I had to try after a day and a half to reach out to them yet again about the status.

She said she was sorry and wanted to know what I expected her to do about it, that they were going to rush the completed order "as a courtesy." :/ I mentioned that reasonable communication with customers is important, and I shouldn't have to keep trying to find out where my order is especially after spending so much money with them!

It is now Oct 20th and I just now received an email that the order I asked about last week is delayed. So they are just now officially telling me at a time when I should have already received my glasses? So BOTH orders I placed had issues - that is a 100% error rate and TERRIBLE customer service. The company honestly did not care one iota or respect that I had paid so much for this order. Their attitude is more of "we will get it to you when we do, and we may or may not let you know if there will be delays."

I really hope these glasses are worth it. Regardless, I will NEVER go back. And if you value a reasonable amount of customer service and notification of order delays when dropping so much money with a company, I would NOT recommend this place. Zenni is the way to go.
"


Rating 10/10
5/5
modified review posted

"GlassesUSA delivered my glasses within days of the order being processed. "


Rating 2/10
1/5
modified review posted

"I placed two orders with glasses usa. Neither has been completed on time and they have no explanation for the issues. One pair I should have received 4 days ago... still in processing! I have contacted them 4 times now and their only response is a $20 credit to my next order... like I want to go through this BS again? "


Rating 4/10
2/5
modified review posted

"Ordering the glasses was uneventful. I ordered two pair. I faxed by perscription the next day and they acknowledged it right away. I've tried to track my order and was told that they are being processed and they will be in touch. I've heard nothing from them since. Getting a little concerned ... it's been ten days. When I call customer service, I get a busy signal. Not a good sign."


Rating 6/10
3/5
modified review posted

"My glasses are not here yet. When they arrive I will be able to really rate this service. "


Rating 10/10
5/5
modified review posted

"The website was user friendly, ordering was simple, and delivery was on time."


Rating 10/10
5/5
modified review posted

"Easy and fairly quick. Great for the money!"


Rating 10/10
5/5
modified review posted

"Love my new glasses! Better fit than my glasses from other online companies."


Rating 10/10
5/5
modified review posted

"I also bought a pair of glasses from a different website and much preferred my experience from GlassesUSA."


Rating 4/10
2/5
modified review posted

"Original order placed Oct 1, still have not received a shipping notification. Disappointed that this is taking so long. "


Rating 2/10
1/5
modified review posted

"i din't receive my glass set till now.In my case it's not urgent. If there is no glasses to wear that too with 3.5 eye sight ,then what's the issue?..so please don't play with customers as you are dealing with eye sight you need to be careful. And totally dissatisfied with the customer care number also. I have called 2 times it took me almost 1 hour to talk with representative ,,so finally it's not fair. My order date 1/3/14 but it's almost 14 days i didn't received my set.
thank you
"


Rating 2/10
1/5
modified review posted

"aside from an initial email that they were being built, I have not heard anything until this email. I don't have the glasses."


Rating 10/10
5/5
modified review posted

"COMMUNICATION AND PRICE ARE EXCELLENT"


Rating 8/10
4/5
modified review posted

"It took longer than expected to return my last pair for store credit. Everyone I talked to was very kind and helpful, though."


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