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RatingsRating
Store InformationStore Info
Full Rating Profile
  • GlassesUSA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 954 Lexington Avenue Suite 537, New York NY
    • Contact: http://www.glassesusa.com/contacts/
    • Phone: n/a
    • Customer Support: 1-800-917-7083
    • Business Hours: Monday - Friday: 8AM to 11PM EST
    • Fax: 1-888-250-6925

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.32/10 7.32/10
    Chance of future purchase: Rating 5.80/10 5.80/10
    Shipping & packaging: Rating 5.38/10 5.38/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: Rating 5.63/10 5.63/10

2,150 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"GOOD SERVICE, QUALITY PRODUCT, WHAT MORE COULD YOU WANT?????"


No Avatar

Verified Customer
Rating 10/10
5/5

"VERY SATISFIED WITH SERVICE PRODUCT AND YOU'RE ASKING ME FOR MY INPUT.....
THANK YOU
MIKE
"

Rep reply posted Jul-02-2015

glassesusa, GlassesUSA rep has responded

“Dear Mike,
Thank you so much for your kind feedback and your purchase! We would be more than happy to see you back!
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"I am very happy with my glasses. Good customer service.
Fast delivery. Low cost, I could not ask for more.
Thank you
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Daughter was very satisfied with the glasses.
Thanks.
"


No Avatar

Verified Customer
Rating 8/10
4/5

"Glasses OK, but cheap strap that is supposed to hold the glasses in place is too small."

Rep reply posted Jul-01-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
Thank you for your purchase and your feedback. If you are unable to resolve this by adjusting the length of the strap, please get in touch with our returns department via returns@glassesusa.com stating your order number in your email.
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"I love my new prescription sunglasses,great frames,great price,and delivered right on time to my door.I know already where my next eyeglass needs will come from "GLASSES USA". Great job guys. Raymond King"

Rep reply posted Jun-30-2015

glassesusa, GlassesUSA rep has responded

“Thank you very much for your kind review, Raymond!
We would likewise be very happy to be of service in the future!
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"I love having prescription sunglasses! Would highly recommend these!"


No Avatar

Verified Customer
Rating 10/10
5/5

"My first pick that I had made I wasn't happy with the frames although the lenses were fantastic. They took them back no problem and gave me an opportunity to purchase a different kind. These, I am completey satisified with. It took them a little longer to make each pair but I just suggest that anyone who wants a great pair of glasses or in my case sunglasses will not mind waiting. If I had any suggestions it might be to add an option of picking three frames and sending the frames out for a quick try on and the customer mailing those back. I would have paid extra for that opportunity."

Rep reply posted Jun-30-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
Thank you so much for your purchase and the time you took to write this kind review. We are very glad to learn that the glasses are to your satisfaction and we thank you for your suggestion. We do not have such service planned in the immediate future but we have forwarded your suggestion to our marketing department.
Again, thank you!
GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"Thus far, I am blown away by the awesome customer service. The frame I chose was not a good one and the right bow fell off with basically hardly any use. I sent an e-mail on Sat and received a shipping label by Sunday. I mailed the glasses off today on Monday and am waiting on the store credit to order a replacement. Hopefully all will go well with the next pair. The lenses were done very well and other than the bow coming off was pleased with the glasses for the price."

Rep reply posted Jun-30-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
Thank you so much for the kind review and feedback! We will do everything we can to make sure you love your new pair!
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 10/10
5/5

"I received my glasses as promised.
Thank you
"


No Avatar

Verified Customer
Rating 8/10
4/5

"Best glasses, best service ever experienced. Recommend GlassesUSA without reservation. A+++ company."


No Avatar

Verified Customer
Rating 10/10
5/5

"I can't say more,than everything went very very well and I'm going to order another pair before the economy makes Glassesusa raise the prices,,,If I would have gotten them From my eye doctor,they would have cost Me four times that!!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Excellent service and quality. Ordered a second pair as well"


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Verified Customer
Rating 8/10
4/5

"Colors did not come out as expected. I will have to be very careful with future orders."

Rep reply posted Jun-29-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
We are sorry to hear that the color came somewhat different to what you expected. If you are not satisfied with the glasses, you are more than welcome to let our returns department know via their direct email address - returns@glassesusa.com. Please make sure to state your order number if you do and they will be more than happy to assist you!
Regards, GlassesUSA”


No Avatar

Verified Customer
Rating 4/10
2/5

"order june 8 still waiting"

Rep reply posted Jun-29-2015

glassesusa, GlassesUSA rep has responded

“Dear Customer,
We are very sorry for the delay on on the third part of your order. We hope that you like the first two pairs that you received and there is no issue with them. From our correspondence we can see that you were updated on the missing pair status and the issue now seems to be resolved. Please let us know if this is not the case or if you would like to receive any additional information.
Regards, GlassesUSA”


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