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ADDRESS
10021 -
BUSINESS HOURS
Monday - Friday: 8AM to 11PM ESTGENERAL PHONE
n/aFAX
1-888-250-6925 -
SUPPORT EMAIL
http://www.glassesusa.com/contacts/SUPPORT PHONE
1-800-917-7083
Payment options
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Visa / Mastercard -
American Express -
Discover -
Money Order -
COD -
Check
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Wire Transfer -
Apple Pay
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PayPal
Shipping options
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UPS Ground
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FedEx Ground
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FedEx Express
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Priority Next Day
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Standard Next Day -
International
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2-3 Day Delivery
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Digital Delivery
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Amazon Prime
Online Ordering
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Online Ordering -
Online Ordering Tracking
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Secure Order Processing
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Require User Registration
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Guaranteed Security
Other
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International Order
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Customer Info. Confidential
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Customer Support
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RMA Required
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Review Guard -
Notified of Public Replies
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Review History & Profile
See full Rating history Product & services pricing 
7.52/10 Chance of future purchase: 
6.85/10 Shipping & packaging: 
6.59/10 Customer service: 6.24/10 Return/Replacement policy: 5.74/10
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, the upgrade as stated in our mail was a recommendation and not a requirement, in order to make the lens more aesthetic. You could choose to go with it or carry on with the order as originally placed. You only need to call us if you wish to follow the recommendation otherwise you can just reply to our mail. GlassesUSA.com”
Great way to shop for fantastic glasses!
"I enjoyed the website layoutt"
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are glad to have been of service and we hope to see you shop with us again soon. GlassesUSA.com”
going on week 3
"Beware this company - It's going on week 3 waiting on my 1.25 reader glasses and they still haven't been shipped. I asked 5 days ago to cancel the order, only to be told I could not cancel. According to the description on the website, my glasses were to take 3 days. I can't get a timely response from customer service. Some responses taking 3 business days."
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are sorry that your order from May 15 has not arrived yet and the glasses are already en route as they completed production already. GlassesUSA.com”
order not shipped
"a week ago i got an email that said my glasses were complete and they would notify me when they shipped. I have not received any more communications a week later. how long does it take to put a pair of glasses in box and ship them. Or the original email was a lie and the glasses have not been manufactured yet.
Either way glassesusa needs to reevaluate their processes that are not working."
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, the glasses would be complete if there was a message to that effect. We can check out the shipping for you and we apologize for any inconvenience. GlassesUSA.com”
Progressive Glasses
"Nice looking glasses. Can see quite clearly. Took a little longer to get them than anticipated, but well worth the wait. Great value. Will be wearing my contacts less"
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are glad that you like your new glasses and we are sorry if the glasses took longer than you anticipated. We offer a avriety of shipping options to our customers. GlassesUSA.com”
Did not deliver
"GUSA offers no advantage over buying local. Ordered glasses locally and got them in 10 days night so with GUSA. over 10 days later still waiting for my glasses from GUSA. "
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are sorry if your glasses have not arrived yet and delivery time will depend on the nature of your order and the shipping method that you chose. Thank you for your patience. GlassesUSA.com”
Why does your telephone contact not work .?..??
"My call did not go thru. Hope everything else works OK"
A rep from GlassesUSA, glassesusa, has responded
“Dear Kurt, unfortunately our lines are not always accessible from all parts of Canada. The order is proceeding as planned. GlassesUSA.com”
GREAT GLASSES FOR A REASONABLE PRICE PLUS GREAT CUSTOMER SERVICE TOU CAN'T GO WRONG!!!!
"I ordered glasses from glasses USA, they emailed me to make sure that I had given them the right prescription. They are very knowledgeable about all types of glasses. They are my go to company for all of my glasses."
A rep from GlassesUSA, glassesusa, has responded
“Dear Claudette, the pleasure was all ours and we are happy to have been of service to you. GlassesUSA.com”
100% EFFICIENT
"I was a skeptic when it came down to purchasing eye wear online, thoughts such as "Would they look good on me? Would they fit my face?" were complete eradicated. Aside from the affordability, the array of designs, and the convenience of it all, the uploading of my own picture- to give me a general idea of how they would look on me- became the selling point. Now all I have to do is wait for them to arrive, I am however, expecting the same efficiency from the working crew as I received from the website. Koodos. "
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, thank you for your informative & positive survey and we hope that you like your new glasses when they arrive. GlassesUSA.com”
Great company. Quality glasses
"I bought two pair and asked for the 3-5 day delivery. It was over 2 weeks before I got them. When I got them the quality was much more that I expected."
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are glad that you like your new glasses. Delivery time is separate from manufacture time and the timelines are shown on our website. GlassesUSA.com”
Great
"Fast easy and cheap. Very satisfied "
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are glad to have been of service and we hope to see you shop with us again soon. GlassesUSA.com”
Easy return.
"Purchased glasses which didn't fit correctly. Returned for store credit. No hassle."
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we are glad that you took advantage of our hassle free returns policy as we aim to please our customers in all situations, hence a great returns policy. GlassesUSA.com”
Reliable and good quality
"Great quality glasses and quick service. "
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, thank you for your positive review. It was our pleasure assisting you and we look forward to hearing from you again soon. Sincerely, GlassesUSA”
Great customer Service
"There was a problem with the first pair of glasses I ordered. It was my error but glasses USA refunded my purchase price as per their stated policy. I have ordered another pair of glasses from them as a result of the excellent customer service."
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, thank you for your positive review and we look forward to having you shop with us again soon. Sincerely, GlassesUSA.com”
Great care
"Great communication response in timely manner if one has ?"
A rep from GlassesUSA, glassesusa, has responded
“Dear Customer, we thank you for your review and for your recommendation. Sincerely, GlassesUSA.com
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difficulty in finalizing order
"I placed an order, within a few hours I received an email telling me that the lens would be better with a different lens index......for an additional $30. I did a little research on this to make sure I was not being sold something I did not need. I did not need it but it would make a better product.....as would anything you pay more for. I went to the website filled out a comment about the situation. I apparently must call them instead. I also used a shopping site Swagbucks and the company can not give me the SBreward for the $30 with equals 270SBrewards and I refuse to continue with the transaction with out them. I am now in a back and forth via email, which will take days and I will not be able to use the GlassesUSA memorial day weekend sale promocode when I am finally able to cancel this order and reorder. Big pain in the *ss."