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"Although I uploaded my prescription with my order, I received a request stating they hadn't received it a couple of days later. Then I get this survey request, and I haven't even received the glasses yet. :-/"
"The glasses were fine but it took at least three weeks to get them. I have used other companies and it didn't take nearly as long to receive them. "
"It is currently in the quality control step and will be sent after it gets through this step. Check back with me in 10 business days to see if I have received them yet."
"Great Value. Constant communication throughout the whole process."
"It was easy to see what the glasses would look like when they arrived with the option to upload your picture. You can't beat the prices and they keep you notified with each step of the process. Highly recommend them. "
"Very happy with the new glasses!"
"I thought prescription lenses were included in the sun glasses, but was hit with an extra charge. Glasses are still a good value, so went through with the checkout. I would like glassesusa to be more up front with their pricing. "
"DO NOT ORDER GLASSES FROM THIS COMPANY. I ordered sunglasses from this GlassesUSA and they arrived late and with a completely WRONG PRESCRIPTION. They refused to fix the situation. I paid to have the glasses returned (it's only free in America) and still. Nothing. They're keeping my money AND my glasses. Won't respond to my emails anymore, even. WOW."
"NOT RECOMMENDED. I have ordered 9-10 glasses from Zenni and have been very pleased with speed, quality and customer service. They did not have the style I was looking for, so I decided to try GlassesUSA since they did have them. I ordered on Oct 6th (TWO different orders for a total of OVER $600!!) and informed with my prescription it will take 6 days for processing. That was okay. After about 4 days, I received and email indicating that the one order did not meet QC check and there would be a delay. Okay. On October 14th, I still had heard nothing about my other order, so I sent a message to inquire about the status. 24 hours later I received a replay that they are trying to find out what my status is. On the 17th, since I had not heard back as to my status, I used the Chat feature to contact them. It was at that time I found out there was also a delay with this order. I asked why was I not notified originally? Also, why did they not let me know when I inquired; and lastly why I had to try after a day and a half to reach out to them yet again about the status. She said she was sorry and wanted to know what I expected her to do about it, that they were going to rush the completed order "as a courtesy." :/ I mentioned that reasonable communication with customers is important, and I shouldn't have to keep trying to find out where my order is especially after spending so much money with them! It is now Oct 20th and I just now received an email that the order I asked about last week is delayed. So they are just now officially telling me at a time when I should have already received my glasses? So BOTH orders I placed had issues - that is a 100% error rate and TERRIBLE customer service. The company honestly did not care one iota or respect that I had paid so much for this order. Their attitude is more of "we will get it to you when we do, and we may or may not let you know if there will be delays." I really hope these glasses are worth it. Regardless, I will NEVER go back. And if you value a reasonable amount of customer service and notification of order delays when dropping so much money with a company, I would NOT recommend this place. Zenni is the way to go. "
"GlassesUSA delivered my glasses within days of the order being processed. "
"I placed two orders with glasses usa. Neither has been completed on time and they have no explanation for the issues. One pair I should have received 4 days ago... still in processing! I have contacted them 4 times now and their only response is a $20 credit to my next order... like I want to go through this BS again? "
"Ordering the glasses was uneventful. I ordered two pair. I faxed by perscription the next day and they acknowledged it right away. I've tried to track my order and was told that they are being processed and they will be in touch. I've heard nothing from them since. Getting a little concerned ... it's been ten days. When I call customer service, I get a busy signal. Not a good sign."
"My glasses are not here yet. When they arrive I will be able to really rate this service. "
"The website was user friendly, ordering was simple, and delivery was on time."
"Easy and fairly quick. Great for the money!"