Glass Tile Store Reviews - glasstilestore.com Ratings at ResellerRatings

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glasstilestore.com

Home & Garden

Rating 9.25/10 489 reviews

9.25/100
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Glass Tile Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (489)


Rating 10/10 5/5
modified review posted Jun-12-2013

"The tile is beautiful and the order process simple. Arrived rather quickly too! Can't wait to have my backsplash installed!"

Rating 6/10 3/5
modified review posted Jun-12-2013

"The tile seemed so small scale wise"

Rating 10/10 5/5
modified review posted Jun-11-2013

"My order was filled immediately and arrived promptly."

Rating 10/10 5/5
modified review posted Jun-11-2013

"Fast shipping, beautiful mother of pearl tiles, and the best price around.
Thank you"

Rating 10/10 5/5
modified review posted Jun-11-2013

"Great! Samples were beautiful. Arrived so quickly."

Rating 10/10 5/5
modified review posted Jun-11-2013

"Fast delivery, beautiful samples"

Rating 10/10 5/5
modified review posted Jun-11-2013

"Great experience. Excellent customer service, quick and free shipping!"

Rating 2/10 1/5
modified review posted Jun-10-2013

"I ordered some samples and did not receive them for over a week. Nor did I get any invoice email receipt or tracking information. After 10 days I got an email from the store asking how I liked my samples! What samples? I called them and they said first that my paypal account hadn't been charged until the day before, and then that my order had been on hold due to random checking(?). The salesperson promised to get the order out that day. It finally arrived 6 days later. This is terrible service. "

modified review reply posted Jun-11-2013

Sam Marshall, Glass Tile Store rep has responded

“We sincerely apologize that you were not satisfied with the speed of your order delivery. PayPal does occasionally flag a payment for review, and when this happens, the order gets put on hold until their review is complete. Except when circumstances prevent it, all samples are shipped by the next business day at the very latest. Once again, I apologize for the inconvenience and frustration.”

Rating 10/10 5/5
modified review posted Jun-10-2013

"Beautiful tile, shipped and arrived as promised.
The tile was just what I ordered and looks great on the fireplace.
thanks,"

Rating 10/10 5/5
modified review posted Jun-10-2013

"We ordered five tile samples for our kitchen remodel, and they came in just a few days. It really made it easier to choose when we could see them in person, and compare them to granite in the quarry showroom. Beautiful tiles, incredible selection, and fast service. Well done!"

Rating 10/10 5/5
modified review posted Jun-09-2013

"Very impressed with wide selection of tiles, the opportunity to order samples, and the courteous phone service. The free shipping of orders over $99 helped save money and the quick delivery was fantastic. Thank you so much!"

Rating 10/10 5/5
modified review posted Jun-09-2013

"I'm very happy with the tiles I purchased. The service was easy and shipping was fast and the tiles were packaged very well. I'm also glad that I ordered samples of the tiles beforehand as the colour on the website does not do them any justice, and I recommend to anyone interested in ordering tiles to order samples first."

Rating 10/10 5/5
modified review posted Jun-09-2013

"Thanks for the super-fast service!"

Rating 10/10 5/5
modified review posted Jun-09-2013

"They have a great collection / selection and the ability to order small sample pieces helped our design stage immensely. "

Rating 10/10 5/5
modified review posted Jun-08-2013

"quick delivery and nice size samples. will do this again
"

 
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