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"Customer Service reps are rude and dismissive. Online description was wrong and the tile was sub-par."
"my order for a sample was completed and shipped promptly and the company sent receipts via email. My actual order for tile (#47128) was also handled efficiently. The only downside was that a couple of tile were broken, in spite of being well packaged."
"I found just the tile I was looking for, which I had not been able to find at any local tile store. There was one problem with my shipment, but it was fixed quickly and without hassle."
"This is THE best place for any type of tile! Their products are quality, shipping fast, prices can't be beat and the customer service is tops! I only wish I had more rooms I could tile!"
"I received all the tile I expected. The service was great. I really respect a company that closes for their faith."
"Yes, copper delivered Fri or Sat - awaiting brushed stainless"
"We ordered some samples and they came in. They're beautiful. Thanks!"
"I got my samples much quicker than I expected and th samples were nicely packaged."
"My tile arrived just as described and on time. I'm very pleased and would order from Tile Oasis again."
"I was very happy with the person who assisted in the order and the order came in a timely manner."
"Customer service needs to step up to the plate. They have my email address and I had to ask when the order was to be shipped. Then they sent confimation and a tracking for UPS. I had a telephone call with the girl in the office concerning the second shipment and guess what no email and no idea when it will be delivered because I don't have a tracking label. Its very frustrating."
"We are preparing to tile our kitchen backsplash at our beach home. I wanted a glass accent, but found the tiles at the tile stores to be so expensive! While searching the internet, I came across Glass Tile Oasis. They had what I was looking for and so much more! I ordered several samples which arrived very quickly. I selected "Golden Clouds Silver Folia" which was unique and added the "sparkle" to my kitchen that I was looking for! The tile seemed to arrive the next day after placing my order. The tiles were nicely packaged and were just as expected - for a fraction of the cost. I have already told friends about this great find and will use Glass Tile Oasis for our future projects!"
"The customer service lady on the phone was very helpful she found the tiles I saw at another location, but she was able to save me $2.00 per sq ft. and free shipping. The same day I placed my order I received a call from Oasis letting me know the tiles I had ordered are back-ordered 4 weeks. Bummer! I was given the option to cancel or choose to wait for my order. I chose to wait. I'm expecting them to arrive by the first of May. My rating is incomplete until I receive the tiles. "
"Inflexible return policy /restocking charge, cannot compete on price with other vendors ( i.e. refused to pricematch online vendor overstock.com). Overstocks price was almost 25% less for the exact same tile. Return shipping and restocking charge cost almost 60% of the order price."
"Glass Tile Oasis sent my samples quickly and I'm very pleased with the tile"
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