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Full Rating Profile
  • Gift Card Zen
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.88/10 7.88/10
    Chance of future purchase: Rating 6.43/10 6.43/10
    Shipping & packaging: Rating 6.92/10 6.92/10
    Customer service: Rating 6.54/10 6.54/10
    Return/Replacement policy: Rating 6.07/10 6.07/10

24 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have ordered almost 50 cards worth over $2000 from GiftCardZen and i've only had one issue that they promptly resolved. Their discounts are as good as or better than most other sites, they clearly indicate if a gift card is printable or not when other sites do not, and they process your orders quickly.
I have not tried to sell any cards to GCZen so i cannot comment on that aspect of their business, but on the buying side they are my 1st choice and i recommend them to everybody
"

modified review This review was modified by natedk38 on February 27 2015 06:22:09 PM


Rating 2/10
1/5
modified review posted

"I purchased a card from Gift Card Zen for Amazon. When I went to use it, it said it had "Already been claimed". I contacted them, and did not receive a response for 3 days. I sent multiple emails and they STILL did not reply to me. Eventually, they replied saying they did an investigation and that they would not be able to refund me. I am out $200 for a bad amazon card, and am now trying to dispute the charge with my bank.
STAY AWAY!
"

modified review This review was modified by Unsatisfied12 on February 16 2015 08:19:23 PM

Rating 10/10
5/5
modified review posted

"Really easy way to buy online for less than it would have cost to put it on a credit card in one go. Definitely the way to save about 10%."


Rating 10/10
5/5
modified review posted

"$$$ Have bought over 20 cards now. Customer service is A+ "


Rating 10/10
5/5
modified review posted

"I've had a great experience with Gift Card Zen and I'm looking forward to dealing with them again! Easy ordering, fast shipment, fast customer service! Just great all around!"

modified review This review was modified by hdryu on February 12 2015 12:06:07 PM

Rating 10/10
5/5
modified review posted

"I use several different discounted gift card websites and haven't had any problems with the gift cards not working or the balances. I must say that gift card zen does have some of the higher discounts for most of the stores I shop at. They are very quick to email me the gift cards after I purchase them usually within 10 minutes of checkout. "


Rating 2/10
1/5
modified review posted

"I bought a 100.00 JAlexanders gift card from them and i went to redeem it and it had a 0.00 balance. Gift card zen said it would take 10 business days for a refund to credit card,yet they took my money in one day! Customer service said:" IT HAPPENS" and could care less about it! Corporate at Jalexanders said 10 gift cards were bought with a stolen credit card, anf they voided all 10 cards. Giftcardzen said mine was the only one that had a problem. lies.lies!"


Rating 10/10
5/5
modified review posted

"I have used GCZ countless times and have never had an issue! In fact, I tend to buy digital cards on my phone while in stores and use them right at checkout. So great. Save the website link to your home screen and it functions as an app pretty darn well.

Customer service is excellent at GCZ. There are real people there to answer your emails and calls and they are super friendly too! The only time I have experienced a delay in getting my card was because they suspected fraud (I entered the wrong CVV code too many times), which I actually am appreciative of.

This is a company I absolutely trust and recommend!
"


Rating 10/10
5/5
modified review posted

"I have placed several small and large orders with Gift Card Zen and have been very happy with their service, even when i placed my first large sell of $5,000 + they called me to ask additional questions they were very helpful and reasonable. Comparing them to other companies MOST of their prices are better than their competitors.
I would definitely refer them for your card sell or purchase.
Do **NOT** waist your time with CardCash, they are a scam. I have done 2 transactions with them and regret them.
"


Rating 4/10
2/5
modified review posted

"I have placed 7 orders with GiftCardZen and have had problems with 3 of them. Each time they issued a refund fairly quickly but who wants to waste that kind of time? It is embarrassing to go to a store with a bad gift card. I have the best luck with Cardpool, followed closely by Raise."


Rating 2/10
1/5
modified review posted

"Terrible website. They sold me stolen gift cards so I couldnt return any item!! I called them and gave them a chance to fix and follow up with the issue but they simply said there is nothing we could do!"

modified review This review was modified by sam2000sd on January 02 2015 12:45:10 PM

Rating 10/10
5/5
modified review posted

"Bought over $1,000 in gift cards, and had no problems whatsoever. They were quick to answer their customer service number, and one of the cards even had $100 more then the stated balance. Couldn't be happier."

modified review This review was modified by mystery449 on December 24 2014 09:48:23 PM

Rating 2/10
1/5
modified review posted

"I purchased a giftcard from them for The Capital Grille on 10/9/2013. I went to use it 10/16/2014 only to find it was closed with zero balance as-of 12/2013 due to seller disputing charge. Contacted Jonathan who would not do anything since it was 1 week over their "1 year" guarantee despite the fact that it was worthless in 12/2013 - they were defrauded and passed the loss to me. "

modified review This review was modified by novo0014 on November 16 2014 01:57:55 PM

Rating 10/10
5/5
modified review posted

"Highly Recommended! I placed my first ever secondary gift card purchase ever and I am extremely satisfied with the customer service! I placed 3 orders for 8 gift cards totaling $2000. I used the cards the same day but even if I had not done that they provide 1 year warranty against fraud! I still didn't want to take any risks and used them the same day.

First two of the orders was deemed suspicious by their software so I didn't get the codes emailed immediately (it was evening hours), my orders had to be reviewed by someone during business hours. The third order went through without any issues and I got the email with a link to the codes pretty quickly. For the other orders I dialed the customer service and left a message, I heard back from them within minutes! They just verified the name and billing address and released the hold on it. I received the emails within minutes of calling them!!

I am new to gift cards but I was looking for Lowe's gift cards because we were making a big purchase and I thought even a 5% discount would translate to a big enough amount. I explored cashcards initially (read about it from credit card points/miles bloggers) and then found giftcardzen through giftcardgranny. After comparing the reviews of various sites I felt more confident about giftcardzen because some of the negative reviews here are for them trying to verify the identity of the person! If you are buying or selling them $500 worth of gift card and they try to verify your identity, they are just trying to protect their customers including you!

Their customer service is awesome! I spoke with the customer service even before placing my order and they were quick to respond and explained everything in a courteous and professional manner. When I tried to pay using paypal I couldn't find an option to change my payment source to my preferred credit card, they said that is a known issue. I also asked about the possibility of fraud and they said that gift cards are warrantied for 1 year. The cashcards (aka abcgiftcards) only provide a 45 day window which is ridiculous compared to this 1 year warranty. There is no phone number listed for cashcards either so I didn't want to give them my business when I had an option like giftcardzen which lists its number clearly on the website. If anything were to go wrong I had the backup option of disputing the credit card charge if the website support didn't help but I didn't even have any issues.

One annoying issue with ordering online is that the email address is considered a unique id for a person and if you use one email address with your name for a credit card billing info and then you use your wife's name for another separate order, that new order will fail with a vague error message. That happened to me, it was not a credit card transaction decline, it was just their website couldn't handle multiple buyer names per email address and I only found out the reason for the error after email and speaking with them. No issues other than that!
"


Rating 2/10
1/5
modified review posted

"STAY AWAY..STAY AWAY...SOLD ME A KIRKLAND CARD $250.00 VALUE BUT HAD ZERO BALANCE...TOOK ME A WEEK OR MORE TO GET MY MONEY BACK ...
I WENT THROUGHT PAYPAL BECAUSE IKNEW ZEN IS HOPELESS...STILL TOOK 2 WEEKS FR ZEN SO CALLED INVESTIGATION..
I CALLED AND LEFT A MESSAGE DURING WORK HOURS NOBODY REPLIED TILL NEXT DAY AND PROMISED TO CALL ME BACK THE DAY AFTER......NOBODY CALLED...
THANK YOU PAYPAL NO THANKS TO ZEN
"


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