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Ratings Rating
Full Rating Profile
  • Rating 5.71/10 7 reviews

    5.71 /10
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    Gift Card Zen is not a merchant member
    Gift Card Zen does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Gift Card Zen contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 6.00/10 6.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

All 7 Customer Reviews

Rating 10/10
modified review posted

"Very impressed by their customer service, I think its the best out there. Bought a couple of high value cards in early December, went to use cards in March found they had no value contacted issuer found funds were removed first part of January reported problem to Gift Card Zen and refunded was processed seamlessly and quickly. Outstanding customer service, would definitely use recommend again. Good job Gift Card Zen."

modified review This review was modified by thomasburtrum on March 24 2014 10:47:14 AM

Rating 2/10
modified review posted

"Do NOT buy from this company!!! They sent me fraudulent giftcards! I spent $165.50 and the cards were empty. The company is not responding to my phone calls or emails. I am in the process of trying to get my money back through the bank. Don't use them! It's a scam! I wish there was a way to give them 0 out of 5!"

modified review This review was modified by coyote6000 on December 27 2013 06:29:44 PM

Rating 10/10
modified review posted

"Purchased a relatively high dollar gift card (my first in the secondary market) and had nothing but great service and response time. This smaller company is very personable and was responsive to my questions. There was an issue on vendor side (not a fault of GiftCardZen) but they worked with me to make everything right. I'd definitely consider them again when buying a card."

modified review This review was modified by MistrHappy on November 27 2013 02:26:58 PM

Rating 2/10
modified review posted

"Gift card i bought didn't work. I would not recommend then. Got my money back eventually after doing a chargeback though."

modified review This review was modified by pinky87 on November 19 2013 11:35:02 AM

Rating 10/10
modified review posted

"I discovered the secondary gift card market in Jan 2013, and have purchased a multitude of gift cards since that time from almost all of the gift card vendors that are out there (about 10). After about 10 months of routinely buying gift cards, I can tell you that Gift Card Zen is the most honest and transparent company in the business, and offer a buyer guarantee that is unmatched in this market... a full one year guarantee (most gift card vendors only offer 45-100 days). Once you purchase a gift card from them, you instantly receive a thank you message from the owner personally (with his picture). They called me personally the first order that I placed with them to verify that it was me. They encourage you to contact them via phone or email if you have any questions or concerns, and have always gotten right back to me when I have emailed them with questions. If you are going to routinely operate within this market, you will eventually have problems with some of your cards for one reason or another, and that is why you need an honest vendor like GC Zen, that truly cares about their customers, and is dedicated to a happy and safe buying experience. As a general guideline to buyers out there in the secondary gift card market, I would not recommend buying any cards from any seller that does not offer a minimum of a 45 day guarantee. It also puts my mind at ease with their one year guarantee that I do not have to run out and spend the cards immediately, or possibly risk being defrauded. This guarantee also allows me to buy cards as they come into stock, or in advance of when I might need them (i.e., b-day or holiday). Their cards arrive quickly, and are neat and well packaged. They usually have a great variety of cards, and offer some of the best prices out there too. GC Zen is just a great seller, and leads this industry in how a vendor in this market should operate. I would highly recommend them to anyone."

modified review This review was modified by ReedBird on October 25 2013 03:21:57 AM

Rating 2/10
modified review posted

"this is a horrible company. Their customer service is garbage. They are scammers do not buy from them."

Rating 10/10
modified review posted

"I have purchased many gift cards from Gift Card Zen and the experience was always excellent! They are very conscientious and caring. The service is fast! They stand behind what they sell, unconditionally. Once I had an issue with a card and they gave me a rebate on the spot! "

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