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"Purchased a relatively high dollar gift card (my first in the secondary market) and had nothing but great service and response time. This smaller company is very personable and was responsive to my questions. There was an issue on vendor side (not a fault of GiftCardZen) but they worked with me to make everything right. I'd definitely consider them again when buying a card."
"Gift card i bought didn't work. I would not recommend then. Got my money back eventually after doing a chargeback though."
"I discovered the secondary gift card market in Jan 2013, and have purchased a multitude of gift cards since that time from almost all of the gift card vendors that are out there (about 10). After about 10 months of routinely buying gift cards, I can tell you that Gift Card Zen is the most honest and transparent company in the business, and offer a buyer guarantee that is unmatched in this market... a full one year guarantee (most gift card vendors only offer 45-100 days). Once you purchase a gift card from them, you instantly receive a thank you message from the owner personally (with his picture). They called me personally the first order that I placed with them to verify that it was me. They encourage you to contact them via phone or email if you have any questions or concerns, and have always gotten right back to me when I have emailed them with questions. If you are going to routinely operate within this market, you will eventually have problems with some of your cards for one reason or another, and that is why you need an honest vendor like GC Zen, that truly cares about their customers, and is dedicated to a happy and safe buying experience. As a general guideline to buyers out there in the secondary gift card market, I would not recommend buying any cards from any seller that does not offer a minimum of a 45 day guarantee. It also puts my mind at ease with their one year guarantee that I do not have to run out and spend the cards immediately, or possibly risk being defrauded. This guarantee also allows me to buy cards as they come into stock, or in advance of when I might need them (i.e., b-day or holiday). Their cards arrive quickly, and are neat and well packaged. They usually have a great variety of cards, and offer some of the best prices out there too. GC Zen is just a great seller, and leads this industry in how a vendor in this market should operate. I would highly recommend them to anyone."
"this is a horrible company. Their customer service is garbage. They are scammers do not buy from them."
"I have purchased many gift cards from Gift Card Zen and the experience was always excellent! They are very conscientious and caring. The service is fast! They stand behind what they sell, unconditionally. Once I had an issue with a card and they gave me a rebate on the spot! "
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