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"Avoid at all costs. Purchased and went online to verify and said no good. Sent back and wanted to charge me 10 percent."
"terrible company, ordered electronic gift card code and after waiting 2 days and contacting support to see if i can expedite delivery, ( i can prove my identity etc. ) they say, oh you're getting sent a physical card. not what i paid for, not what i wanted. false advertising period and my order even still says ELECTRONIC. i run a business, and if you have a real merchant account you can refund people any time you want. the funds are completely in control of this website and they are just being lazy. small company or big, if you have a merchant account you can do this. what a joke.trouble getting refund, currently having to spam them and file complaints everywhere i can. avoid giftcardrescue.com imho. just giving me the run around, telling me their supervisor can't cancel the order. then telling me to call the supervisor, even though they can't do anything allegedly. give me a break.. lol. confident i'll get my money back from CC company if needed. but kind of a pain in the butt."
"horrible website, order some card and get no response back in 2 weeks. Have to contact BBB and my credit card to get my money back. be aware."
"I ordered 2 Bonefish Grill-branded gift cards from this sorry enterprise and received instead 2 Fleming's-branded cards that were redeemable only at Fleming's, a restaurant I had never even heard of and had no intention of using. I returned the cards the same day using the return label provided by Gift Card Rescue and asked for a full refund. Today, 12 days after returning the wrong cards, no refund has been issued. The merchant has not responded to several status requests, except with boilerplate acknowledgments. Never again! Stay away from this fly-by-night outfit!"
"I have bought many cards from them and never had an issue with the cards. They were always as described.The shipping is slower than other gift card sites, so allow time.They have a 60 day return policy, which includes bad cards. That is not good."
"Okay so I sent in a gift card from a friend during January and now it's June and I get an email from Giftcardrescue telling me that I sold a fake gift card? Like really how is it a fake gift card like shouldn't they know if it was real or fake before they send out the check? Like it really got me really angry because I sent in another gift card a $100 gift card and I have tried to contact them many times to get the $90 check they promise but it never happened and I never get emails or anything and now I get an email saying I sold a fake gift card thats really pissing me off because I feel like I was being set up or something. This company is a total scam. I have read other reviews about them trying to get peoples information for a gift card like really? It's called a gift card for a reason. How is a person supposed to have the receipt when it was given as a gift?"
"I bought a gift card from giftcardrescue.com for $100 for Delias. When it arrived I placed an order on delias.com. THEN the lousy person who sold this gc to giftcarerescue did a chargeback with their credit card company, making the card I bought now have a ZERO balance. So delia's didn't send my order.When I called gift card rescue, they told me they couldn't help me because I "used" the gift card. They outright REFUSED to refund my money! They also REFUSED to research the THIEF who sent them the gift card in the first place!So now I am OUT $100, they no longer answer my phone calls or emails. Do not waste your time, you will be screwed. I will never do business with them again!"
"After hassle go and back for 2+ months email/phone (with filing complaint to BBB helping to settle down this case), I was ployed to believe that I was going to receive a full refund. Take an extra 3 weeks after shipping my order back to reconsider and they still came back with 10% restocking fee. This is with the cards that they sent me wrong one and it is the valid reason on their site for the returning. On the top of that I have to pay my own shipping (after 3 poking they sent me 60 cents label for postage which is not enough for returning shipping). Good luck with buyers who's still buying gift cards from this site which is such a no integrity in business. Buyer please try to reach out to their customer service and you will find out how unresponsive their customer service is. Beware before purchasing any gift card from them. I have learn it a hard way and I hope you won't make a same mistake."
"Exchanged a gift card to a restaurant that we never really go to for an Amazon gift card. Got the Amazon card the Saturday after we sent the restaurant cards over, which is faster than the other card exchanges I've seen, and the Amazon card was a higher offer than any other online merchant. Very happy with this exchange."
"Bought a gift card from GiftCardRescue.com and received a card 15 days later with NO VALUE on the gift card. Called customer service and got an email to return the card. I email back asking if taking picture of the gift card would be as valid because all they need to see is the number of the gift card so they can verify. They DID NOT RESPOND. Anyhow, I mailed the card in the same day I emailed them. Two weeks later, I did not see anything so I called them. The person picked up the phone was the same person emailing me about her being assigned to handle my claim. Her name is Alexus Martin. I asked her about my claim and she had no clue. After being hold for >10 minutes she told me that they just received the card and they would process that and I would get my refund the latest by April 5th. I called again today which is April 8th and talked to Kevin Logan who told me that he doesn't see that they received the card. After explaining to him for >10 min, he finally said that they found the card and I would get my refund from 10 to 14 business day from today. What the heck!!! I demanded to talk to Alexus Martin or his supervisor and his response was he is now the person who is in charge of my case. NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!!!!!!!"
"Joke of a company. Ordered a gift card back in February and all I've gotten is the run around. No refund-no gift card. Simply promises that my money will be refunded by the end of the week. I've notified my credit card co and plan on filing a complaint that way. Beware of doing business with this"company"."
"Emailed and phone to cancel order, they don't answer the phone or have any customer service, took 8 days to ship a card out , i wanted to cancel, terrible service all around. Don't answer emails or phone calls."
"No customer service - No response calling(they dont pick up) or emailing or with the bugtracker(zendesk). I wanted to cancel my order - called/emailed 3 times but they still decided to ship 5 days later. 6 days to start shipping, 4 more days to arrive - no tracking number - 10 days to ship a gift card. They might be really slow but they did honour my return - ~50 days later."
"I wanted to respond w/ a customer review of giftcardrescue.com. I see alot of positive reviews about the company and it’s harder to find the negative. I would say too much of their cash went into marketing and not enough on customer service. This is the worst experience I have had dealing w/ an internet company. I paid to send my $50 card in on 1/7/12 with UPS tracking. The PO said received on 1/10/12. GCR.com didn’t mark it as recieved until I called, emailed, commented a bunch of times on 1/14/12 and they said they would email me my Amazon code in 1-2 days. 2 days later, no response, I couldn’t get anyone on the phone at all and no one would respond to an email. Finally on Friday 1/18 they sent me an email after once again i had to go to their facebook, twitter, and any email address i could find attached to them, with my payment code. Not once could I reach anyone on the phone. Warning to any future customers, beware this company, I have since read many complaints with the same story as mine. They aren’t rated w/ the BBB because of too many unresolved complaints, and I for one, will never do business with them again. Research and make your own decision"
"I ordered an Express gift card and it shipped 4 days after the order was placed. There's a shipping notification with no tracking number. I had no problems using the gift card I ordered, I checked the balance and it contained the amount I ordered."
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