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"After hassle go and back for 2+ months email/phone (with filing complaint to BBB helping to settle down this case), I was ployed to believe that I was going to receive a full refund. Take an extra 3 weeks after shipping my order back to reconsider and they still came back with 10% restocking fee. This is with the cards that they sent me wrong one and it is the valid reason on their site for the returning. On the top of that I have to pay my own shipping (after 3 poking they sent me 60 cents label for postage which is not enough for returning shipping). Good luck with buyers who's still buying gift cards from this site which is such a no integrity in business. Buyer please try to reach out to their customer service and you will find out how unresponsive their customer service is. Beware before purchasing any gift card from them. I have learn it a hard way and I hope you won't make a same mistake."
"Exchanged a gift card to a restaurant that we never really go to for an Amazon gift card. Got the Amazon card the Saturday after we sent the restaurant cards over, which is faster than the other card exchanges I've seen, and the Amazon card was a higher offer than any other online merchant. Very happy with this exchange."
"Bought a gift card from GiftCardRescue.com and received a card 15 days later with NO VALUE on the gift card. Called customer service and got an email to return the card. I email back asking if taking picture of the gift card would be as valid because all they need to see is the number of the gift card so they can verify. They DID NOT RESPOND. Anyhow, I mailed the card in the same day I emailed them. Two weeks later, I did not see anything so I called them. The person picked up the phone was the same person emailing me about her being assigned to handle my claim. Her name is Alexus Martin. I asked her about my claim and she had no clue. After being hold for >10 minutes she told me that they just received the card and they would process that and I would get my refund the latest by April 5th. I called again today which is April 8th and talked to Kevin Logan who told me that he doesn't see that they received the card. After explaining to him for >10 min, he finally said that they found the card and I would get my refund from 10 to 14 business day from today. What the heck!!! I demanded to talk to Alexus Martin or his supervisor and his response was he is now the person who is in charge of my case. NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!!!!!!!"
"Joke of a company. Ordered a gift card back in February and all I've gotten is the run around. No refund-no gift card. Simply promises that my money will be refunded by the end of the week. I've notified my credit card co and plan on filing a complaint that way. Beware of doing business with this"company"."
"Emailed and phone to cancel order, they don't answer the phone or have any customer service, took 8 days to ship a card out , i wanted to cancel, terrible service all around. Don't answer emails or phone calls."
"No customer service - No response calling(they dont pick up) or emailing or with the bugtracker(zendesk). I wanted to cancel my order - called/emailed 3 times but they still decided to ship 5 days later. 6 days to start shipping, 4 more days to arrive - no tracking number - 10 days to ship a gift card. They might be really slow but they did honour my return - ~50 days later."
"I wanted to respond w/ a customer review of giftcardrescue.com. I see alot of positive reviews about the company and it’s harder to find the negative. I would say too much of their cash went into marketing and not enough on customer service. This is the worst experience I have had dealing w/ an internet company. I paid to send my $50 card in on 1/7/12 with UPS tracking. The PO said received on 1/10/12. GCR.com didn’t mark it as recieved until I called, emailed, commented a bunch of times on 1/14/12 and they said they would email me my Amazon code in 1-2 days. 2 days later, no response, I couldn’t get anyone on the phone at all and no one would respond to an email. Finally on Friday 1/18 they sent me an email after once again i had to go to their facebook, twitter, and any email address i could find attached to them, with my payment code. Not once could I reach anyone on the phone. Warning to any future customers, beware this company, I have since read many complaints with the same story as mine. They aren’t rated w/ the BBB because of too many unresolved complaints, and I for one, will never do business with them again. Research and make your own decision"
"I ordered an Express gift card and it shipped 4 days after the order was placed. There's a shipping notification with no tracking number. I had no problems using the gift card I ordered, I checked the balance and it contained the amount I ordered."
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