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"They take your money and hold on to it while not sending your gift card codes to you. You start to wonder if they are a scam organization, contact them and are given some bs explanation about slow processing due to volume of orders, machine is verifying your identity and they can't intervene, they string you along and then you finally call at the 24 hour mark and discover your order is canceled. To add insult to injury, some people I know bought at the same time due to it being a promotion discount, and a bunch of them got their cards within 5 minutes. Others had my experience. At least they refunded me, but I really wasted a bunch of time dealing with their incompetence. Their CS shouldn't exist if it can't help a customer get their orders approved, talk about purposeless. They won't say I will fare any better going through a purchase in the future, no guarantees, and the promo was gone in the meantime and they wouldn't make it right for me."
Horrible experience, poor communication
"I ordered a gift card at 6:30am on the day I needed it, and quickly got a confirmation email with the estimated delivery of that day. By that evening, no card had been sent. I got a voicemail from a random number that afternoon, but there was no actual message when I tried to play it. I decided to look up the number later that night and saw that it was from the company, so I reached out to see what had happened. I later got a call from someone saying that they needed to verify my information. They asked me to confirm the exact information I had entered on the website - I can't understand why this was needed, and why there was no mention of it when I placed my order. I was told it should be sent within a couple minutes and that they would let me know if they needed anything else. When it still hadn't been sent six hours later, I called the company to cancel the order. I wasn't impressed with the representative on the call, as he seemed to stutter the name of the company as if he wasn't even familiar with it. I was told that my order had already been canceled, despite me having just confirmed my information hours earlier. At this point I didn't really care because that was what I wanted, but I was extremely irritated that I was never given any kind of notification - had I not called, there's no telling how much longer I would've waited. I was never given an explanation as to why it was canceled."
"I have called and emailed the company several times regarding a fraudulent card they had sold me. It had already been used in Hawaii, which I did not go to. It was for Panda Express and they told me Panda was responsible. It didn't make sense , it was giftcard mall who sold me the ecard, which had never left my office. They would not reimburse me so I am out $25, and also had to pay for the food at Panda Express since it didn't work there. I am really angered and feel so ripped off by this company . Don't buy cards from them , there is either a glitche in their online system or they are purposely selling gift cards that are already used. There is probably in house theft, but they don't want to reimburse the customers who have been ripped off."
Never Use CreditCardMall.com
"Horrible service. They rejected my order, but no one could give me a reason why. I have never had an order rejected and was terribly offended. I told the representative that I wouldn't hang up until someone explained the reason for the rejection, but all 3 levels of service could say was that "the system rejected the order and no one in the company could tell me why." The representative hung up on me after 3 warnings, ha!"
"Do not use this company; I placed an order for one safeway gift card and they billed my credit card twice. When I called to ask why they hung up on me."
Left me hanging after they got my credit card #
"Utter baloney. I ordered a couple of gift cards for my grandsons Christmas Eve. Order approved, I let the boys know to expect them and now, at night on Christmas DAY I get an email saying the order was canceled due to "security risks". I ordered with a card IN MY NAME, the number and security code WHICH THEY NOW HAVE - WHO is at a security risk here, and why is this allowed to continue???) SO angry with this company, there must be some recourse?"
Run away from this merchant!
"This site is a total scam, and I don't understand how or why some agency hasn't shut them down for fraud, especially after reading all the other negative reviews.I ordered online and it took them three days to notify me that my order was cancelled...no reason given.But in the meantime, they have collected my personal & credit card info..."
Either scam or completely incompetent.
"First approved the order, that was approved by the CC (Amex), and day later cancelled it for no reason. They either just collecting CC info or completely incompetent and should not be in business either way. Stay away from them."
This site is a SCAM
"Do not order from this site - it is a SCAM. After ordering a gift card, they charged my credit card. Within 30 minutes I received an email explaining that the transaction had been canceled because my order raised a "red flag" within their internal security systems. No explanation as to why or how. I immediately called and they said that they were not able to explain why my transaction had been canceled after I had been charged, nor would they transfer me to someone with whom I could file a formal complaint. SCAM! "
Don't order online from GiftCardMall!
"While it is difficult to avoid GCM's gift cards in local grocery stores and retailers, online, they are a nightmare to deal with. I ordered $300 worth of gift cards on August 5. On August 16 I inquired about delivery and was told to contact the company again if they were not delivered by August 26. On Aug. 29, I had not received the gift cards, and they "escalated" my inquiry. Well, that's fancy language for holding onto my money for another 3 weeks. Yep, you guessed it, they couldn't find 3 gift cards to stuff in an envelope and send to me, so they canceled my order, and the refund should arrive by... (are you sitting down?)... September 21! A loan of $300 for 7 weeks, and no interest paid to me. And of course, the refund "cannot be expedited." "
"I ordered 6 personalized visa gift cards totaling $511.00. I ordered on Dec. 10th. I rec'd an email saying they were shipped Dec. 16 from Texas. Now it's Dec 23 and was told they could arrive as late as Jan 5, 2016. The customer service lady said "you chose USPS, so it is in the 1st class mail, if you would have chosen UPS and paid more you'd receive them earlier."My husband works for the USPS and insists there is no way first class mail from Texas to Florida takes 15 work days. Oh, yes, there is no tracking number for first class! That was my Christmas present for my children...GREAT...how I wish I read these reviews before ordering!!!!!!!"
"Without any reason, they canceled my order... TWO DAYS AFTER I purchased. I ordered gift cards for all teachers at my child's school and was left with nothing before the holiday. I assume they canceled the order because it was not worth it for them financially since I used a promotion. They had no reason to cancel the order."
"Horrible experience. We placed an order because we needed a quick gift. Site said gift card should be emailed in less than 4 hours. 5 hours later, nothing. So I called and the rep told me that it could take anything up to 72 hours. Apparently the orders are placed in a queue and processed manually, one by one! Ended up ordering an Amazon gift card for instant email delivery, which was sent in about 2 minutes."
"Do not buy from this website, you will not get your order and they will not refund you!"
"I wish I had checked here before buying. I ordered a gift card for Michaels. It never arrived. They promised to resend. Never did. Then they gave me a reference number for the reprint/ refund. still nothing.Run around x 100000000. This is a dishonest company. stay away."