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Stores > GenTech Computers (GenTechPC, 1toppc.com)
  • GenTech Compute GenTech Computers (GenTechPC, 1toppc.com) Elite Status

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.58/10 9.58/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review GenTech Computers (GenTechPC, 1toppc.com) by clicking a star below.
Rating 10/10

Aero 14 1060

"Their customer service was awesome! My aero 14 1060 had some problem of going into black screen due to some software issue imposed by windows 10 or Gigabyte's preloaded programs. Gentech helped me get through these problems and offered to do check ups/repair on their end. Overall, the computer is rock solid and the customization on the laptop is working as expected (IC Diamond and dead pixel warranty).

Thanks guys.

Rating 10/10


"So I purchased the brand new ASUS GL702VS (120hz panel \ G-Sync /w 1070) a couple days before it was released. Ken at GenTechPC went out of his to answer all sorts of questions for me.

I receieved the laptop very quickly once it was released.

The laptop ran WAAYYYY to hot and I was not satisfied at all.

Ken worked with me to get me a basically identical model (although MSI) with more RAM and wayyy better cooler, for $15 cheaper.

I was able to return the item without paying the restocking fee, and throughout the whole process Ken was very responsive over email and phone.

GenTechPC has won me over with Ken's great customer service and competitive pricing (and the extra freebie's like IC Diamond application, free 1 year accidental damage support, and free RAM upgrade, didn't hurt either).

Highly suggest.

Just ask for Ken (just don't overwhelm him) hehe.


Rating 10/10

Great Company.

"Bought the Asus ROG GL702VS and what a great PC , awesome service and fast shipping, will definitely buy again;) "

Rating 10/10

Amazing experience!

"I'm not living in the USA and my father was there for a limited time, I ordered GT72VR, got free upgrade to 32GB of RAM and 2 free games, communication was very good, the laptop arrived at the same day I've asked and emails were answered within minutes!"

Rating 10/10

Outstanding in Every Way

"Ordered one of the first of the new batch MSI gaming laptops with the new-to-market Nvidia 10-series graphics. Upgraded to a non-standard RAID boot array and different storage drive, extra RAM, and an upgrade to the Windows 10 Pro operating system. Ken was very knowledgeable about what I asked to have done, and never once tried to sell me on anything not needed.

In the end I was blown away by the friendly service, the affordability of the upgrades and laptop cost, and the outstanding communication during the processing period. The laptop is a truly exceptional performer.

When it comes to buying a gaming laptop, GentecPC stands out head and shoulders above the rest!

Rating 10/10

Truly deserving of this rating.

"I'm a firm believer that for every negative review there are more positive reviews that go unsaid (people are far more willing to complain then praise). My entire experience with GentechPC has been nothing less than amazing. I ordered a laptop before nVidia did the whole free gears of war 4 promo with their gpus, by a few days at least. I went back to the website and saw the promotion and inquired about possibly getting a copy with my purchase, even though I was outside the promotion, They threw in a copy as well as the previous promo for paragon. My laptop was ordered, assembled and delivered within 7-10 days in perfect working order. Could not be more satisfied.

Ken Lee did an awesome job assisting me with my purchase.

Rating 10/10

GenTech Recommendation

"What can i say, i love my product. Ken from gentech gave me great service and product info. Really a great approach to what i was about to purchase for my first gaming laptop. I will definitely recommend him and his team to my friends here in montreal, Canada. Thank you very much for everything A++++++"

Rating 10/10

Extremely satisfied!

"From start to finish, GenTechPC met or surpassed my expectations for my order; Ken went above and beyond to make sure I was satisfied, and I could not be happier. I would absolutely order from them again, and would - and have - recommended them to others. You won't be disappointed. "

Rating 8/10

Overall I am pleased.

"I did a lot of research before buying my new MSI GT72 Dominator laptop. I struggled deciding between the MSI I got and the ASUS G752. But I ended up going with the MSI because it is more customizable. Gentech is one of the only resellers I found that offers the customization I wanted and I picked them based on the reviews.

I had to wait for my tax refund to get this computer and when I got it, it was the first thing I ordered. I ordered my laptop at like 12:30 am the night my refund was direct deposited, which was a Wednesday. Later in the day I got a message stating that my credit card was declined.. error on my part as I didn't enter the billing address correctly. I replied to that email to try again and Ken replied stating it went through and that they would ship my laptop off early next week.

I paid an extra $48 for next day air hoping to get the laptop that weekend. But realistically, that wasn't enough time for them to make the upgrades, so I didn't mind them shipping it Monday or Tuesday. Monday, Tuesday, and half of Wednesday came and went. I sent another email to Ken Wednesday and he replied later in the day that they were behind on their production and that my laptop would be ready to ship tomorrow (Thursday). I understood, it was tax refund season after all. I ended up getting the laptop on Monday because UPS wouldn't ship to my address on Saturday for some reason. So I waited about 10 days from the time I ordered to the time it arrived.

I had ordered a custom dragon logo because it was on sale. Normally it was $39, but they were having a half off sale, so I paid $20 to have the dragon logo made red... cause.. why not. But when I opened the box and turned on the machine, the dragon logo was stock white. Then as I was checking it out my wife noticed it was starting to turn red more and more. Upon inspection, it was obvious this mod is nothing more than a red piece of thin plastic put between the light and the logo.. and it wasn't in there correctly. It was falling down in the screen housing. By the next day, it was completely gone. I am torn here, because I did pay $20 for this feature which wasn't done right, but I actually like the white dragon. Other than paying for something I didn't really get, I'm not bothered by it enough to want to send it back. I haven't contacted Ken about this yet, but it's a little disappointing that it wasn't done right in the first place.

Other than the shipping issue and the custom dragon logo, I am satisfied with my laptop. I have had an issue with the screen going all crazy after exiting Second Life, but after research I discovered this was a Second Life issue and not a computer issue. I have not had a problem with anything else in the last couple days since I got it.

4 stars because the logo was not done correctly and because I was told something different than what actually occurred regarding shipping. I thought Ken's communication was reasonable via email. I would advise against ordering the custom logos though. Not worth it, even at discount.

Rating 10/10

Amazing Customer Service, great overall pre and post sale experience

"I've been doing my homework for my next laptop, when I buy a Laptop or Desktop I do a ton of research since I'm extremely passionate with technology in general and more so with PC's, this was my 10th laptop in 15 years.

I needed a light, thin and ultra-portable laptop, it needed to have the latest tech (for video/photo editing) as well as a powerful video card for gaming... In the end it came down to the MSI-G60 Ghost pro

I narrowed down to three vendors all offering a custom flavor of the MSI-G60, Origin PC (discarded due to the limited customization options with storage) and GenTech PC vs Xotic PC, in the end GenTech PC had more flexibility with better pricing on the same exact product, so I went with Gentech PC. Little did I know that the experience was going to be the best I've had since the early Alienware days (early 2000's pre-Dell)

Ken was amazing from start to finish, he was extremely knowledgeable in the custom upgrades, he was also very honest never trying to sell any additional stuff that I did not need.
I also needed the Laptop to be delivered in time for a particular day (which was 10 days after ordering it) and out of these three vendors GenTech was the only one that guaranteed the Laptop to be delivered on time which was impressive considering I had made some custom options that would most definitely delay the process, this was by no means a stock configuration.

My new MSI-G60 Ghost Pro arrived exactly 3 days before deadline, the packaging was top-notch, the Laptop had protective sheets in just about every angle, the Windows 10 installation had no issues at all, everything was delivered as advertised and as expected, which is something I had not experienced most of my previous laptops, they all had issues, ranging from very little (software issues) to pretty amazing ones (bad HDD or bad GPU)...

I'm happy about my new laptop, however I'm even more happy to have found a PC boutique that I can come to knowing they are as detailed oriented as I am.

I haven't had the need for support, although I'm confident GenTech will deliver there as well, I'll be sure to provide feedback when I do need to call their support....

Thank you Ken and thank you GenTech PC!

Rating 10/10

"I had an order in with another Vendor which had been in place for the last month and a half and no progress had been made towards the completion of my PC build even with their "Rush Build" option and having all the parts on hand. I Had some now tight time constraints because i was leaving the country and due to the other Vendors [XoticPC] empty promises of delivery my time was almost up. Thats when i Contacted GenTech and inquired about the same model and components, they had them on hand. Speaking with their sales rep Ken and informing him of my time table. He stated he would be able to get me the computer in 2 business days. He did not disappoint, It arrived just when he said it would and provided me with updates on when it was going to be ready through the short process from build to ship. The great customer service does not stop there, i was amazed that a few days after the receipt of my computer I was contacted by GenTech [Ken] to see how every things was with my computer and how it was working out for me. All in all Great Customer service, Quality workmanship on their products, and Super fast build and shipping (without any extra fees). 10/10 Will buy from again."

Rating 10/10

"I was a bit skeptical about purchasing anything from overseas with the amount of money I was willing to spend, but after reading the reviews here of GenTech pc I bit the bullet and purchased a laptop from them. The best choice I could possibly make as the service and communication I received from Ken was second to none. The replies were quick and informative. The price was much better then what I could get here in Australia (even with shipping). To my surprise, the item only took 1 week to arrive at my doorstep (from dispatch). If anyone is considering buying from this company, I say, go for it, you won't regret it. They are very helpful and go out of their way to make a happy customer. Highly recommended. "

Rating 10/10

"I can't say enough good things about this vendor. I've had some rotten experiences at other vendors, (xotic pc and ibuypower to name a couple), but Ken over at Gentech has gone above and beyond his requirements to help me out, and he's shown an immense amount of patience with me and my questions. He's never shown so much as a sign of annoyance in any of our correspondences and his answers and explanations have been on point and expedient every time. They've made a returning customer out of me based on the amazing customer service and no nonsense value, not to mention their aesthetically pleasing website that is much easier to browse for someone who's more attracted to a professional layout than the "louder" and more aggressive layouts of some other vendors who are trying to appeal to the "gamer" demographic with their obnoxious graphics all over the screen. There's none of that with gentech, and they don't try and sell you any fluff either. The customize your computer screen is simple, quick, and professional. The website is great, the check out process is great, the shipping quality was great, the machine was beautiful, the customer service was great, and the support is both knowledgeable and polite; what else is there to say? They don't waste your time, they don't lie, they don't make excuses, and they provide a high quality product with the service to match. Best custom PC experience yet, and I will come here again for my next build, whether it's a laptop or a desktop. "

Rating 10/10

"Determined to be at the cutting edge of PC technology, GentechPC was among the first resellers to offer state-of-the-art computer systems powered by avant-garde Skylake processors, such as the dreamy yet reasonably priced MSI gaming laptop I picked out. That is how I got to know them.

I always approach online purchases with trepidation. For once, however, it turned out I had nothing to worry about. My technological wonder had to cross two continents, an ocean, and a sea to reach me, but arrived so fast and so spanking new it might as well have been sent from across the street.

Assisting throughout the painless process was Ken, their dynamic and affable resident sales guru, who has the sort of drive that could have made the difference for the Dodgers in their recent ill-fated series with the Mets. His solicitous attentiveness gave me the feeling that someone was always on top of every aspect of my order.

I have already begun saving up for my next, futuristic, GentechPC purchase. For those whose nest egg is still intact, I strongly encourage you to pay a visit to their well-tended website, where a tantalizing array of top-notch wares awaits you. You can e-mail Ken with all your inquiries, and he will no doubt set your mind at ease.

GentechPC, you have been around for a while, and I hope you will be around for a long while to come!

Rating 10/10

"I am fully satisfied with all of my transactions with GenTech Computers! Excellent service! I got fast and helpful responds on all of my problems, questions and needs. I definitely recommend GenTech to anyone and everyone!"

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