5/5

posted Jun-08-2013

"Hello curious gaming laptop buyers,

I purchased a barebones 16f3 gt60 gtx680m on May 13th 2013. I did not call so I hadn't spoke with the infamous Ken. My order shipped extremly fast and was in my hands a week later. What a beautiful machine, after typing on it I noticed the keyboard seemed buggy. Certain keys would not register and I was getting a lot of "o's" whenever I typed. After a quick goooooogle I learned this was very common in these keyboards, so I shot gentech an email. Less than 15mins later I received a response from the legend Ken himself giving me troubleshooting advice. When the troubleshooting still failed Ken put in an order and a brand new keyboard was on its way. After the new keyboard installation this baby is perfect and flawless. I cannot place the blame on gentech for keyboard and they handled it in a professional manner and I experienced some true customer service which seems to be lacking with other resellers these days. Gentech is a great reseller and you should definitly give them your money. I am very happy with my purchase however after having this computer for 2 weeks I noticed the new gtx780ms and haswell processors were added to the site for the same price :\ oh well that's what I get for being impatient. Gentech has my future buisness!"

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5/5

posted Apr-19-2013

"Excellent laptop reseller and builder. They can give you much more freedom in selecting your laptops config even the items that not on their list! Just email or phone call to deal with them, they like to match your taste and give a competitive price among other laptop builder! At the same time, they accept paypal payment for customer that out of US. It's much more convince rather than wire-transfer! Highly recommend to everyone who looks for building a unique laptop! "

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5/5

posted Apr-04-2013

"I had just received my refund from ibuypower after a very bad buying experience and so I was skeptical to buy online again... However after reading all the very positive reviews and the great deals that GenTech offers I decided to give them a try. I placed my order for the GT70 with the free 30 day dead pixel warrante, the free upgrade to 16gb 1600 ram, and the free shipping on 3/28 at 8am. I received an email around 5pm the same day notifying me that my laptop had shipped! It took UPS 3 business days to ship it from CA to AZ which was great for free shipping. After careful review I can't find a single thing wrong with this beautiful laptop. I am more than pleased and I will be telling my friends! If your going to buy a gaming laptop online you should definitely look at GenTech."

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5/5

posted Jan-09-2013

"Hello,
I ordered a MSI GT60 worth $2000 from GentechPC.
In my case, I ordered the laptop on 24th Dec and requested it to be delivered before Janaury 1.

Any other reseller would have clearly denied shipping this fast or made false promises but GenTech PC said they would try their best. I had a very good communication with GenTechPC over email and they kept updating me and clearing my queries. Soon they told they will be able to ship the laptop on the desired date :)
I got the laptop soon after at the exact date 1 Jan as they promised and had no problem whatso ever before or after buying.
Their International shipping prices are also very affordable and they are very familier with the processs.
So, I will definately recommend GENTECHPC to everyone."

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5/5

posted Jan-02-2013

"Gentech PC is an amazing place to buy laptops online. They have got all the models you might like and a wide range of customizing options. But above all their customer service, support, and shipping are unmatched. Talking from personal experience, I gave the guys at Gentech a very tight date to custom build and ship my laptop. They gave me an all green and they delivered the unit days before the ETA date. And if you got any questions or anything just email them or call them. Mr. Ken Lee over there is an amazing guy, he will answer all you questions and help you out with anything PC related. I got my laptop and I am still in contact with him. Guys are very knowledgeable and will help you out whenever. I would definitely buy any future laptops from Gentechpc and do recommend it to everyone."

This review was modified by joe.ibrahim on January 02 2013 03:35:17 PM

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5/5

posted Dec-13-2012

"I would say this was probably the best online purchase experience yet! The people working at GenTech PC were very helpful and a pleasure to talk to. I did overnight shipping on my MSI GT70-452us(a complete badass laptop!). I was excited to get the laptop so I called in and asked when it would get to me. They knew I was anxious to get it so they said it would be to me by Thursday or Friday, the day I called on was Tuesday morn. So I thought that was awesome! Other online companies were taking weeks to ship! I woke up the next morn to an email that my computer has shipped late that Tuesday night... I got my computer the following day 2 days earlier than promised! GenTech is just completely awesome in my book! I have already sent my friends to then to purchase laptops. I will definitely do business with them again!

Thank you guys!"

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5/5

posted Dec-07-2012

"Very good service, excellent support overall the best reseller for laptops.
it can do all kinds of shipping , even if u want it to arrive at a certain date.
awsome people doing great job
recommend to everybody from usa or international.
they accept international credit cards/paypal."

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5/5

posted Nov-27-2012

"Wonderful online store to shop for the laptop. Definitively recommend to all friends and people I know to shop here. Excellent customer services ! Will buy again when the time comes. "

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5/5

posted Nov-26-2012

"Excellent service, really quick!"

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5/5

posted Nov-21-2012

"EDIT AND UPDATE, 12/6/2012: Their customer support has gotten back to me, about 3-4 days after the review with a quick question, and then nearly two weeks after answering that question. They have been shown a willingness to make amends for these mistakes. As I suspect in many other settings, they'd just as well as any other reseller, as demonstrated by the other reviews on this website. I've revised my ratings to reflect these recent efforts..


My story:
In late October, I began shopping for a new computer and after deciding upon a model and researching potential sellers, I finally ordered through GenTechPC. One primary concern for me is the choice of shipper. UPS is solid and reliable in our area and GenTechPC specifically Free UPS shipping. I intentionally avoided other sellers who were either ambiguous about their choice of shipper, or whom specifically listed Fed-Ex, a company with whom in the past we’ve experienced delivery problems. Unfortunately, GenTechPC choose to ship my computer via Fed-Ex. The package was characteristically mis-delivered, resulting in unnecessary distress in getting my computer. GenTech offered no sympathy for my plight with Fed-Ex nor did they acknowledge this choice of shipper as an error on their part.

The Fed-ex delivery cost me plenty of time, heartache, and frustration in discussing the matter with their representatives. I, therefore, asked Fed-ex if there was any compensation they could offer for my troubles, since the error was on their side. Their only pathway to compensation involved refunding the initial shipping costs to the original sender, and thus I’d require GenTech’s cooperation to resolve the situation with Fed-Ex. I explained this situation to GenTech, who took quite a bit of prodding to get any kind of action on their side. They then failed to update me on their progress for over two weeks.

I know that for some of the readers, this is not a major matter. Perhaps, Fed-ex is more reliable in your area. For us, this is not an isolated incident, and we try to avoid them where possible. I specifically and explicitly choose GenTech because of the advertisement to ship through UPS. You wouldn’t tolerate it if they decided to exchange one component in your order for another, especially one of inferior quality. A change in expected shipper is equally unacceptable as a business practice.
"

This review was modified by CorneliusScipio2378 on December 06 2012 10:49:00 AM

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5/5

posted Sep-21-2012

"Update: They got back to me, apparently there had been a mix-up, as I assumed. They worked to make everything right, which I greatly appreciate.

So far I've been disappointed in GenTechPC, because they have such good ratings. I've been emailing their customer service to try to change my order from cash to credit with student discount for over two days now. I wanted to get my order quicker, than sending a check. Now it looks like it will be longer than if I had sent a check. There must have been some confusion, because I've been emailing them for over two days about it, with no reply. If there was an easy way to cancel my order I would and just start over again, but now I'm afraid that'll just cause more confusion. It would have been nice to hear from them that my order was shipped on Thursday. Now it will be nice to even hear from them on Monday. I've sent emails everyday for three afternoons now in a row with no response. If something is up, or if there is some reason it is taking so long, an explanation would have been nice. I've felt I've had no idea what's going on. Perhaps they only care about their higher-end, custom orders. (I assume it was simply a mix-up, but the continued lack of response is frustrating.)
"

This review was modified by hurryskurry on October 12 2012 12:35:17 PM

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5/5

posted Sep-20-2012

"Hi, I'm John C and I recently purchased a sager np9150 (9/8/12) and it's coming tomorrow so I'm writing just on how the service of the company is. As for what they do, there are many other sites, such as xoticpc.com, that can do the same thing so service is important. That being said, the emailing response of this company is outstanding. I've had them get back to me in less than 10 minutes on a Sunday night; however, I was also told by email my package would come early this week and it did not. The process of authorizing a paypal took 2 business days to process which is the normal. Next up building... It took sager a few days and they had it finished last Friday afternoon so Gentech couldn't ship it out that week (which is why the email's ETA was off.) It was shipped the 17th and is now getting here tomorrow (the 21st) so considering it went from California to Pennsylvania, this time is pretty good. Since Gentech can't control either Sager's building time, which isn't bad (3-5 days) and you can pay to have building/shipping time reduced, or UPS's shipping time, I am only judging Gentech's service which I will give 5 stars. They obviously really care about their company, its reputation, and the service they provide. Not to mention, I got a 2% (student) discount from them which I would not of gotten from Xoticpc.com.


TL;DR
Why 5 stars? The instant, engaging feedback of the customer support and the authorization, building, and shipping times I received were all very reasonable/matched up with other 5-star reviews.
Total Time in Business Days to get it shipped (auth + building): 6 days
Total Time in Business Days for UPS to get from Cali to PA: 4 days (17th shipped, 21st going to be recieved)"

This review was modified by Jjc93 on September 20 2012 12:22:15 PM

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5/5

posted Sep-13-2012

"Ordered an Asus G75VW-RS72 on thier website on a Saturday night, and despite problems with my bank (had to call and authorize the online expenditure bc I wasn't aware of the bank's limit on Internet transactions) I had the machine the following Friday. I got mine with 17" standard matte display, 16GB RAM, and GTX670M with the Clean Install option. I could not be happier with this machine, it exceeded all expectations, and Ken was in touch with me within 12 hours whenever I emailed Customer Service. I very highly recommend GenTech PC and would buy from them again with no hesitation.

Edit: I should add I have had this machine for a month now and it is still performing flawlessly."

This review was modified by sirwill72 on September 13 2012 05:01:02 PM

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5/5

posted Sep-12-2012

"I heard about GenTechPC from a friend who is a computer ninja. He spoke so highly about them that I had to make my next purchase through them.

I now buy all my laptops from GenTechPC. I recommend them to all my friends and all of my customers as well.

They are very knowledgeable, the laptops they stock are top notch (especially the MSI laptops), and the level of customization you can achieve is unparalleled.

When I need a laptop now, I just call GenTechPC. I tell them what I am looking for and they walk me through the pros and cons of each customization option, and they never try to upsell me on parts that I don't need.

I am a customer for life!"

This review was modified by ortonom on September 12 2012 06:24:02 AM

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5/5

posted Aug-20-2012

"Excellent product. I order the MSI GT70-0ND-219US and was delivered on the exact scheduled date with no problems at all and in perfect conditions.
A friend of mine recommended me this laptop and GenTechPc and I agree with him, excellent choice.
I would also like to add, very good customer care."

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