These folks easily had the best price for the very high quality Sanus Wall Mount for my Panasonic 58" TV--a couple of hundred dollars less than some other vendors, $50 less than the next best deal. I emailed them with a question--on the Sunday before Christmas--and got a reply within half an hour. We had several more such email exchanges, in every case it was clear I was talking to a real human being who was trying to be responsive. I placed the order. It said clearly on their site that given the Christmas rush, there would likely be some delay in shipping. But in fact it shipped the next day (the 24th), and I received an email confirming that shipment on Christmas day. Delivery was prompt, and the item was clearly brand new, perfect condition, exactly what I ordered. I would definitely order again from this company.